...Ballard Integrated Managed Services QNT/351 Quantitative Analysis for Business Ballard Integrated Managed Services Ballard Integrated Managed Services, Inc. (BIMS) is an organization that provides food service and housekeeping services to corporations and institutions on a contractual basis. Ballard Integrated Managed Services, Inc. (BIMS) has a contract with Douglas Medical Center (DMC). As general manager of the Douglas Medical Center site for Ballard Integrated Managed Services, Inc. (BIMS), Barbara Tucker is responsible for three divisions at this site, each with its own management staff. The food service division, led by Flora Torres, is responsible for providing daily meals for the 5,300 staff members, nurses, and doctors as well as the public in the six cafeterias. In addition, they prepare specialized meals for patient care.The hospitality division, managed by Henry Dumas, is responsible for refreshing each hospital room, including changing the linens on empty beds, replacing towels, and sanitizing bathrooms, which includes maintaining the public areas: hallways, lobbies, and elevators. The Physical Plant Maintenance division, led by Matt Lee, is responsible for the nonmedical equipment and physical aspects of the medical center (University of Phoenix). Overview The problem is that in recent months, the general manager, Barbara Tucker, noticed a decline in staff morale, a higher turnover rate, an increase in the amount of sick time used, and poor work ethics...
Words: 1343 - Pages: 6
...Ballard Integrated Managed Services, Inc. (BIMS) has created a study to gain better understanding of the high turnover rate at the Douglas Medical Center (DMC). This report will provide recommendations for Barbara Tucker, general manager, and will help with workplace improvement. This report was created by Team C consultants and includes data and recommendations to further understand and reduce the causes of the high turnover rate. The turnover rate for DMC has been at the industry standards of 55 to 60%. However, in the last four months it has risen to over 64%. Use of sick time has increased and a large number of workers waste their time every day. Debbie Horner, HR manager, has created a survey for workers to express their opinion about the work environment. This survey asked morale and demographic questions to help with the coding and analysis of the data. The survey will help find the reason for the high turnover rate. The instrument used for data collection. The instrument that was used within Ballard Integrated Managed Services (BIMS) to find out why their moral was down was the sample method. According to "Sampling" (2012), “The sample method is a process used in statistical analysis in which a predetermined number of observations will be taken from a larger population”. The way this method was used was that the Human Resource Manager Debbie Horner handed out surveys to 449 employees asking fourteen questions. Debbie Horner decided that the upper management...
Words: 1047 - Pages: 5
...Ballard Integrated Managed Service QNT/351 - Quantitative Analysis for Business January 27, 2014 Ryan Wahlstrom The recommendations that should be suggested to Debbie are to not make the questions sounding as if they have already been answered. Debbie has some of the questions set up like they are correct not for an honest answer. The questions need to ask the employee for an honest answer. In questions one through ten Debbie has laid the questions out like they have already been answer when the questions have not been answered. The questions Debbie has chosen to put on the survey indicate that the employees already like their jobs, feel secure in their jobs, they feel the company communicates well, the company is easy to drive to, that all supervisors are treating the employees fairly, and the questions indicate that the employees are paid well and train for their jobs. Question eleven was a good question because it asked why the employee quite it did not state why the employee quite. Most all of the questions that were on the survey for the employees to answer were worded in a way that was very difficult to comprehend and answer accurately. This may have been the main reason as to why the reply rate on the survey came back so low. Also it was stated that there was a huge sum of employees that never turned in a completed survey so that their results could be tallied as well. This may have also been due to the way that the questions were worded on the survey...
Words: 1302 - Pages: 6
...Ballard Integrated Managed Services, Inc., Part 1. Gill Johns QNT/351 Aug. 19, 2014 RANDALL ELKINS Schedule: Aug 08 - Sep 11, 2014 Use either the data one of your Learning Team members retained from RES/351 or the data from University of Phoenix Material: Ballard Integrated Managed Services, Inc., Part 1. Discuss with your team whether you have data from RES/351, and if your team would like to use one team member’s data for the Learning Team assignments in this course. If using data from RES/351: Resources: Data collected from RES/351 Prepare a 700- to 1,050-word written report along with a 5- to 7-slide Microsoft® PowerPoint® presentation for the senior management team or stakeholders of your RES/351 research project to present your findings. Address the following: • Present the chosen situation as an overview—problem, purpose, research questions, and hypotheses. • Describe the instrument used for data collection. • Identify types of data—quantitative, quantitative, or both—and how the data is collected. • Identify the level of measurement for each of the variables involved in the study. • Code the data if you have not done so. Describe how the data is coded and evaluate the procedure used. • Clean the data by eliminating the data input errors made. • Draw conclusions about appropriateness of the data to meet the purpose of the study. If you decide not to use your own data, you can use the Ballard Integrated...
Words: 964 - Pages: 4
...The initial survey effort led by Debbie Horner, HR manager of Ballard Integrated Managed Services, Inc. (BIMS), did not produce useful findings. The survey had several flaws that made the majority of the results questionable. Some items were biased. A few questions were worded awkwardly, likely affecting the response. Some of the information needed was not asked, further reducing the value of the effort. Additionally, the data entry typist and general office support person made a number of errors when keying the data into the spreadsheet, compounding the poor results. In hindsight, Debbie suggested that she should have pretested the sample instrument before issuing it to the workforce. Such a step would have likely revealed many of these problems. Further, to improve the 17.3% response rate, she should have taken different steps to encourage employee participation. Just inserting it into the payroll process did not inform employees sufficiently about the purpose and sponsor of the survey. Advance information to explain the need for gathering their views, as well as reassurances about confidentiality and anonymity, plus descriptions of how the information would be used are among the many steps that Debbie might have taken to increase the response rate. Knowing that Barbara Tucker, general manager of the BIMS operation at the Douglas Medical Center, and the rest of the top management team were disappointed in the findings, Debbie proposed that she create a second, improved...
Words: 748 - Pages: 3
...User: Which data was collected in the Ballard Integrated Managed Services Inc. quantitative or qualitative? Weegy: Ballard Integrated Managed Services, Inc. (BIMS) has created a study to gain better understanding of the high turnover rate at the Douglas Medical Center (DMC). [ This report will provide recommendations for Barbara Tucker, general manager, and will help with workplace improvement. This report was created by Team C consultants and includes data and recommendations to further understand and reduce the causes of the high turnover rate. The turnover rate for DMC has been at the industry standards of 55 to 60%. However, in the last four months it has risen to over 64%. Use of sick time has increased and a large number of workers waste their time every day. Debbie Horner, HR manager, has created a survey for workers to express their opinion about the work environment. This survey asked morale and demographic questions to help with the coding and analysis of the data. The survey will help find the reason for the high turnover rate. The instrument used for data collection. The instrument that was used within Ballard Integrated Managed Services (BIMS) to find out why their moral was down was the sample method. According to "Sampling" (2012), “The sample method is a process used in statistical analysis in which a predetermined number of observations will be taken from a larger population”. The way this method was used was that the Human Resource Manager Debbie Horner handed...
Words: 345 - Pages: 2
...Analyzing and Interpreting Data: BIMS Week 5 QNT/351 November 1, 2015 Analyzing and Interpreting Data: BIMS Week 5 In the aforementioned survey that Ballard Integrated Managed Services created and conducted it was found to have lacked important material making the survey not as accommodating as it could have been. Ballard Integrated Managed Services had asked that recommendations be made about needed information on the survey that will help in the research of the increase of employee turnover. The previous survey covered elements of the proper training, ethics, and demographics but it likes a few more elements. First the survey was given to active employees and not to employees that were leaving the job. Another element of information that needs to be included is safety, such as do the employees feel like the work environment is safe. One more area that may be helpful information is to give the employee the opportunity to make a comment in a section set for additional comments that the survey may not include. For Ballard Integrated Managed Services to conduct a complete survey it is important the survey includes the information needed to acquire the results needed to help resolve the issues. When looking at the results from the exit interview, it is easy to see that the survey gave BIMS a better idea of why the member of the company was leaving, and not how the employee was feeling about his or her job. The questions were re-worded so not to be leading or easily misconstrued...
Words: 455 - Pages: 2
...Data Collection: Ballard Integrated Managed Services, Inc. QNT/351 Data Collection: Ballard Integrated Managed Services, Inc. Overview Ballard Integrated Managed Services, Inc. (BIMS) is a company that provides housekeeping and foodservices to large corporations and businesses. BIMS employs a total of 452 employees, including full-time and part-time workers as well as upper management employees. The average turnover rate for BIMS is typically 55 to 60%. During the past four months the turnover rate has increased to over 64%. Despite the efforts to get to the root of the issue causing the high turnover rate, management at BIMS has been unsuccessful. The morale is low at BIMS, and there has been an increase in the use of sick leave. The performance of workers has become inadequate, which has caused a number of complaints from clients. Data Collection Instrument A survey instrument was created in an attempt to allow the workers to express their views about their individual experiences at BIMS. The survey begins by asking questions about the employee’s feelings toward his or her position and the relationship he or she has with his or her boss. The survey also includes demographic questions that identifies the division they are assigned to and how long they have been employed. As the consulting group one can expect to find that the increase in turnover to be directly...
Words: 1403 - Pages: 6
...Ballard Integrated Managed Services, Inc. Data Collection Christopher Pittman, Melanie Grimmer, Heather Jeffers, and Talikka Fells QNT/351 April 8, 2014 Ronald Ryan Ballard Integrated Managed Services, Inc. Data Collection This is a written report presenting our findings to the senior management. We will address the Present BIMS situation as an overview—design, purpose, research questions, and hypotheses. We also will describe the instrument used for data collection, identify types of data collected—quantitative, qualitative, or both—and how the data is collected, and identify the level of measurement for each of the variables involved in the study. Next, as a team we will Code the data, explain how the data is coded and evaluate the procedure used, and clean the data by eliminating the data input errors made. Lastly, we will draw conclusions about appropriateness of the data to meet the design of the study. BIMS situation as an overview—problem, purpose Barbara Tucker the manager for BIMS. Her employer was concerned about her staff’s morale. She felt that it had been weakening over the past several months. Ballard Integrated Managed Services, Inc. (BIMS), provided food and hospitality services on a contractual basis for all patient and staff needs. As general manager of this site for BIMS, Barbara needs to figure out why. The turnover rate seemed somewhat higher than usual, but no new information was emerging from exit interviews. Her...
Words: 1428 - Pages: 6
...Data Collection Data Collection Ballard Integrated Managed Services Inc. (BMIS) located in New York city is a nationwide organization that specializes in providing services such as housekeeping and foodservices to 22 of Fortunes top 100 companies. Their clientele also consists of over 100 firms, 16 major universities, 14 medical centers, as well as 3 regional airports. BMIS is broken down into three divisions’ hospitality, food service, and physical plant maintenance, it also employees both full and part time workers. Recently, within the past four months general manger Barbara Tucker has noticed the turnover rate within her three divisions has reached over 64% annually as compared to the average rate between 55%and 60% (University of Phoenix, 2011, BIMS, Inc. Part I). The company moral at BMIS has reached an all time low and management has not improved its relationship with employee’s .Could this be one of the reason behind the increasing turnover rate? There has also been an increased usage of paid time off (PTO). The purpose of this research analysis is to find a solution to the increasing turnover rate as well as help improve company moral and get divisions at BMIS back on track. Instrument Design The data collection instrument used in this analysis was a survey. A survey can be defined as a tool used to collect information by asking questions recording responses on individual opinions and attitudes. BMIS administered a survey to allow...
Words: 1727 - Pages: 7
...Data Collection QNT/351 Data Collection Ballard Integrated Managed Services, Inc. (BIMS) is a housekeeping and food service support company to businesses. BIMS, Inc. is known to be high above the competitive industry with employees that are part-time as well as full-time. The issue that has arise is the turnover rate has increased over 64% and the reason why has not been determined. The HR manager, Debbie Horner has given Barbara, HRM staff the responsibility to survey the employees to collect data and determine what is the cause of the high turnover in the company. The instrument used for data collection Debbie was chosen to develop a survey for collecting data about the employees of BIMS, Inc. Based on her background; Debbie has used this instrument of collection to ask basic questions regarding conditions with employee’s current positions. The survey collects some demographics to help identify what type of workers are reporting the conditions given, and if the turnover and morale issues have been coming from newer employees or those that are veteran staff. The questions and statements presented are basic to working conditions and include; “You enjoy your assigned shift, You are well trained for your work, How well do you enjoy working for BISM?” (Ballard Integrated Managed Services, Inc., Part 1 Exhibit A) Types of data collected The types of data collected are both quantitative and qualitative data, collected through an employee survey. According...
Words: 943 - Pages: 4
...Ballard Integrated Managed Services, Inc. Data Collection Ballard Integrated Manage Services, Inc. Data Information In research, information gathered and needed for a study is called data collection. There are different types of ways to gather information but as long as the information is gathered for the study then the research can be completed. In this report the analyzed data would be provided by Ballard Integrated Managed Services, Inc. (BIMS), to help investigated the cause of the increase in the Douglas Medical Center, (DMC). Situation In BIMS, Barbara Tucker provides different types of staff for DMC such as cleaning, food service management for patients and staff, housekeeping, and plant maintenance. During the last four months there has been a high rate of turnovers of 55%- 60%, which means it has climbed up to 64%. In order for BMS to maintain a controlled acceptable levels of productivity, service, and profitability, the turnover rate must be controlled by BMS. There has been poor work increase, staff sick time and lack of time management. In order to control the situation and see what is going wrong Debbie Horner was enlisted by Barbara for Human Resources to concentrate on the employee motivation. The question mainly is why the motivation of these employees down is and why there is such a high rate. In order to do so there are 449 employees that need to express his or her view on everything like the training, treatment...
Words: 1235 - Pages: 5
...Part two of the Ballard Integrated Managed Services, Inc. (BIMS) assignment discusses the integration of a better way to retrieved vital results from employees. A company survey has been the primary means to the way BIMS has collected information about employees. The first survey BIMS conducted was not successful so a second survey was conducted. There has been omissions and additions to the company survey to get the best results possible. BIMS decided to go back to the drawing board after the results from the first survey came out. There were some minor mistakes that occurred with the first survey. Data was logged inaccurately from the results of the employees who took the first survey. The first survey was also considered unreliable, because of the lack of survey inputs from BIMS employees. Some of the employees who took the first survey did not answer all of the questions provided. The second survey was constructed differently and more efficiently to get better results from the employees. New questions have been added to the survey to gain important information about the employees. The new survey changed the wording of some questions because BIMS believed that the old questions were not worded in an understanding manner. Senior management help give recommendations on how the new survey was created. Questions were also added to the new survey to gain important information from the employees. The new survey was designed to get honest feedback from current employees and employees...
Words: 336 - Pages: 2
...Summarizing and Presenting Data QNT/351 Ballard Integrated Managed Services, Inc. Data Collection- Part One Ballard Integrated Managed Services, Inc., (BIMS) is an organization that provides food and accommodations for their employees, the patients at Douglas Medical Center, along with other large companies. A change in the company has been taking place and trending towards many employees leaving for other employment opportunities. The turnover rate for BIMS is normally in the range of 55 to 60%, however, for the past few months it has increased to 64%. What is causing the turnover rate to increase and the moral across the organization to decrease? If management puts an emphasis on the employees and their training, will the turnover rate improve? Overview Barbra has noticed several other behaviors lately which appear to be a symptom of a deeper problem, but has been unable to determine the root cause of a climbing turnover rate and the overall decline in morale. In effort to discover the cause within the organization, a survey was administered. Unfortunately, the survey did not provide the results or guidance for management to lead the team in a direction that would change the culture of the organization or the way the employees at BIMS feel about their experiences at BIMS. If management continues to look only at the symptoms of the problem, the root cause will continue to exist and deteriorate the culture further. Debbie Horner, the HR manager developed and administered...
Words: 1624 - Pages: 7
...|[pic] | Course Syllabus | | | |WEDNESDAY | | | |Downtown Campus | | | |6:00pm to 10:00pm | | | |School of Business | | | |QNT/351 | | | |Quantitative Analysis for Business | | | |Dr. Jacquelyn B. Frausto | | Copyright © 2013, 2012, 2011 by University of Phoenix. All rights reserved. Course Description This course integrates applied business research and descriptive statistics. Students will learn to apply business research and descriptive statistics in making better business decisions. Other topics include...
Words: 3466 - Pages: 14
