...Objective The target audience of this communication plan is bank employees and customers. This includes employees ranking from highest level of management down to the low ranked employees These “low ranked “ employees are very important because they are often the first contact that customers have with the bank. Good communications among all stakeholders is key for the success of a project. It’s important to ensure your project team develops a communication plan so that lack of communication does not derail your goals. Use this project communications planning template to identify the stakeholders and audience you need to communicate with, the method of the communication, the frequency and the individuals responsible for executing the plan Duration 1st Quarter: Starts at beginning of the fiscal year begin conducting surveys to assess current conditions and opinions of the customer. Begin training employees on communication plan. 2nd Quarter: continued training and begin monitoring and evaluating employess for effectiveness of changes and new procedures 3rd Quarter: Reassess 4th Quarter: Re interview customers and compare findings from previous year. Provide a formal report to employees for them to review growth Contents Employees * Conduct a research –communication audit. Evaluate current communications * Find out what every staff person is doing in the way of communication, what each communication activity is designed to achieve * Analyze what is currently...
Words: 970 - Pages: 4
...The Hongkong and Shanghai Banking Corporation Limited, HSBC for short, is a famous bank and financing institution, and enjoys a high reputation around the world. Thomas Sutherland, the founder of HSBC, realized a demand for local banking facilities in Hongkong and on the China coast. Hence, the Hongkong and Shanghai Banking Corporation was founded in 1865 and the first bank opened in Hong Kong in March 1865 and at the same year, the first branch opened in Shanghai. Nowadays, the business of HSBC is distributed in more than 100 countries and regions and HSBC has over 100 million customers all over the world. Chinese market is quite important and special for HSBC and Shanghai was chose by HSBC and opened the first branch in 1865. Although the founder was a Scot, HSBC still headquartered in Hong Kong until 1980s. In early stage, HSBC hoped to become the local bank of China and gave services to the clients all over the world but now, HSBC preferred to be a global bank to cater to Chinese. Therefore, the China strategy is crucial for HSBC. The China strategy of HSBC can be divided into three stages, which was before Oct, 1949, before China’s accession to the WTO and after China’s accession to the WTO. In the middle of the 19th century, more and more British merchants came to China to do business but Qing government lacked banks or financing institution. Mr. Sutherland recognized the demand and founded HSBC to give services to the Brutish merchants and Chinese merchants. HSBC considered...
Words: 1302 - Pages: 6
...Executive Summary In 2005, Bank for International Settlements (BIS) came up with 7 high-level principles on business continuity and was issued to various financial industry participants as guidelines. The 7 principles provide a comprehensive overview of the necessary steps for business continuity planning. Financial industry participants are required to develop respective business continuity planning in accordance to the 7 high-level principles. There are various incidents within the last decade that has resulted in major operational disruption to financial industry. However, with the guidance of the 7 high-level principles, most of the participants were able to cope with crisis well and survive through the crisis. In this report, several case studies were researched and commented on their business continuity planning. Subprime crisis which caused the collapse of Lehman Brothers has caused a significant stir in the financial industry. Many counterparties ended up with huge exposure and default due to the fall of Lehman Brothers. However, Euroclear was able to manage the crisis well after it activated its crisis management plan which has been developed before the crisis. Similarly, terrorist’s attack on New York World Trade Center has not only caused major security issues but has also significantly affecting the financial industry. Bank of America and Deutsche Bank were the direct victims of the terrorist attack. Both banks remained sound operation and survived through the...
Words: 2887 - Pages: 12
...World Journal of Management Volume 2. Number 2. September 2010. Pp. 22 - 35 Co-operation between Internal and External Auditors: A Comparative Study on Nationalized and Foreign Banks in Bangladesh Rehana Fowzia Effective co-operation between internal and external audit leads to a range of benefits for both parties, and the clients they serve. This study comparatively examines the influence of different factors on co-operation between internal and external auditors of foreign banks with nationalized banks in Bangladesh. Empirical evidence reveals that co-operation promoted through management and the audit committee is the most important factor for assessing co-operation between internal and external auditors in both nationalized banks and foreign banks. The overall comparative analysis shows that the total difference regarding the contribution of diverse factors on assessing the co-operation between internal and external auditors between nationalized banks and foreign banks is insignificant. But the position of nationalized banks is better than foreign banks in Bangladesh. Keywords: Internal auditor, External auditor, Co-operation, Nationalized banks, Foreign banks. Field of Research: Auditing. 1. Introduction Internal auditors are employees of a company hired to assess and evaluate its system of internal control. To maintain independence, they present their reports directly to the board of directors or to top management. They provide functional operation to the concern. Internal...
Words: 6181 - Pages: 25
...some who recall the catastrophic damage done to their home, while others remember the 4 hours of wait just to fill up their cars with gas. For financial institutions, such as Citi bank, it was a time for the management team to pat themselves on the back and breathe a sigh of relief for being able to secure important data centers and keep bank operations running. All this was a result of successful implementation of Citi’s “Disaster Recovery Plan”. What is a Disaster Recovery Plan? Just like the disaster discussed above, every week, month, and year, companies are exposed to risks of potential disasters that can affect the continuation of vital business processes. When critical processes and applications are lost, the company can incur damages ranging anywhere from $5,000- $5,000,000 per minute, depending on the size and function of the company. Some companies never recover from the excessive damage they incur during the time of the disaster, and may be forced out of business. To avoid such a situation, companies, particularly banking institutions, are heavily encouraged to have a disaster recovery plan in place. A disaster recovery plan is a powerful tool that allows companies to shield itself from any calamity that occurs, be it natural or man made. The focal point of a disaster recovery plan is business continuity. Business continuity is an activity performed by a company to ensure that critical business functions will be available to customers, clients, and regulators...
Words: 2454 - Pages: 10
...management is a complex process that requires competencies of individuals throughout and beyond the organization. When asked about their preparedness in the event of a crisis, banks will often point to plans prepared by operations officers, data processing managers and human resources supervisors. In the case of an uneventfully unplanned bank robbery at your local federal bank, being able to react quickly, efficiently and in an organized manner may result in defusing an unpleasant situation quickly, or at least in mitigating the overall adverse publicity received by your organization. If you are not organized and not cognizant that a crisis will arise at your institution, then your first reaction will be to panic. Banks and thrifts are tested in the marketplace by adverse circumstances. Those institutions with crisis management task forces in place can react in a manner that will mitigate the adverse circumstances facing the organization. Potential Crises Bank robberies are relatively uncommon: only about 2 of every 100 robberies are of a bank. Although violence is rare, employees and customers are at some risk of injury. If nothing else, being victimized can be terrifying. In addition, bank robberies can invoke fear in the community at large, as most are well-covered by the media. The Bank Protection Act requires that all employees and officers be trained annually on proper procedures for robberies, larcenies and burglaries. Most financial institutions will train...
Words: 2626 - Pages: 11
...Planning process | 1 | 4. | Review of plans | 2 | 5. | Organizing | 3 | 6. | Departmentalization | 3 | 7. | Work specialization | 3 | 8. | Chain of command | 3 | 9. | Span of control | 5 | 10. | Centralization | 5 | 11. | Formalization | 6 | 12. | Communication | 6 | 13. | Appendix | iii | i Executive summary Prime Bank was created in 1995 and since then it has provided different customer friendly deposit and loan products to fulfill the banking needs of the individual customers. The purpose of the report is to know about the planning and organizing of Gulshan branch. Information was collected through interviews, where we questioned senior employees of the branch. Here we faced various limitations, for instance we had limited time and because the employees busy schedule, detailed information couldn’t be collected. Prime bank’s specific goal is to increase its profitability and so the target amount (profit) is set by the top managers and final approval is made by the board of directors. This profit is broken down into figures, for instance how much loans must be give out and how much deposits should be brought in to meet the goal and other business activities. After the target is set the managing director divides the figures between the different service sector Prime bank has e.g. consumer banking, corporate banking...
Words: 2387 - Pages: 10
...Banking Sector: Opportunities, Challenges and Strategies Case study of selected banks operating in Kathmandu Valley Research Proposal Arika Kayastha Kathmandu College of Management BBIS 4th year, 1st Semester (2011 – 2015) A013408-11 To: Erika Gajurel Research Supervisor Kathmandu College of Management Gwarko, Lalitpur Contents Chapter I: Introduction 1 1.1 Background 1 1.2 Problem statement 3 1.3 Research Question 4 1.4 Research Objective 4 Chapter II: Literature review 6 Chapter III: Conceptual Framework: 8 Chapter IV: Methodology 10 4.1 Research overview 10 4.2 Data Source 10 4.3 Collection Tools 10 4.4 Data Analysis 11 References 12 Work plan 13 Chapter I: Introduction 1.1 Background The 21st century will bring about an all-embracing convergence of computing, communications, information and knowledge. The advent of high speed networks, along with the falling cost of computing power, is making applications possible that were undreamed of in the past. Voice, data, images, and video can now be transferred around the world in micro-seconds (Hassan Ghaziri, 1998). The world, today, has been characterized by technological advancements and digitization like never before. This trend has not only influenced the world of computers but also pervaded all possible facets of human life. This has radically changed the way we live, work, and think. The advances in information and communication technologies and the emergence of the internet have revolutionized the way we carry...
Words: 2133 - Pages: 9
...National Bank of Ethiopia MODERNIZATION OF THE NATIONAL PAYMENT SYSTEM IN ETHIOPIA Part 3 Vision and Strategic Framework May 2009 Jan Woltjer Consultant on payments and securities settlement Leila Elmasry and Vladislav Babin (IT-consultants) Version 6 05-25-09 i CONTENTS 1 Introduction 1 2 Mission Statement and Vision 3 3 Guiding Principles 5 4 Main Strategies 9 4.1 Risk reduction 9 4.2 Enlargement of access to banking and payment services 14 4.3 Enlargement of electronic networks of individual banks and interoperability 17 5 Business Process Modeling and Architecture of the New NPS 19 5.1 The central role of electronic data exchange in the new NPS 19 5.2 Centralized clearing of large value payments 21 5.3 Centralized versus decentralized clearing of retail payment instruments other than cheques 22 5.4 Centralized versus decentralized clearing of cheques 24 5.5 Overall architecture of the NPS 25 5.6 The NPS communication network 31 6 Outline of the Strategic Plan 38 6.1 Core elements of the strategic plan 38 6.2 Systems and facilities to be acquired 39 6.3 Efficient use of modern technology to reduce investment costs and to avoid possible underutilization of the systems 39 7 Working out of the Core Elements 43 7.1 Development of a legal framework and physical infrastructure that will Support the new NPS 43 7.2 The communication network 46 7.3 The infrastructure for large value and time critical payments 48 7.4 Payment instrument...
Words: 27170 - Pages: 109
...Table of content * Proposed change in reporting structure. * A list of relevant information which will aid in the decision making. * Identification of internal and external sources of information. * List of key stockholders is identified. * Suggest or recommend additional approach one take to widen the network for communication. * Channels of communication. * Gaps identified within the current communication process. Part A…. * Evidence of discussion made on the types of decisions needed to address proposed change in reporting structure. The Morning Star MNC bank currently has Training and Development Department for each country and department management are responsible to recommend their staff for training. The T&D Department reporting system is Training A The bank current structure is lack of Regional Head of Training and Development as a reason current structure is not link with each country so that each country performs alone and they have no idea how other countries branches are performing. The bank is lack good communication with each country. So that the reason same customer has different experience when they dealing with other branches. Deposit department tellers are assisting in deposit and withdrawers by bank’s customers, some team of tellers are doing the supervision. The supervisors have to report to managers. In the Mortgage loans department, Loan officers are customers to help process loan application. And also the credit...
Words: 2290 - Pages: 10
...Task 1: Plan and create a work schedule (Research & Project work) Appendix 1: Work plan OPERATIONAL PLAN | Organisation name: | X-wing (Money transfer Australia-Thailand) | Division/department | Customer service | Goal No. 1 (List your goal here) Reduce cycle time of service | Strategic Objective: | 1. To reduce un-necessary process support increasing of customer 2. Faster transfer (Complete transfer within 1 day refer to the time of summit request as procedure) | Actions required | Resources required | Responsibility | Timeline | KPIs (how will you measure success - demonstrated use of SMARTT KPIs) | 1.1 Review all process | Service of customer procedure | Customer service staff | 1 week | The service of customer is up to date | 1.2 Add queue numbering system | Queue numbering ticket and display | Customer service staff | 1 week | - 100% complete install and use the system - 100% staff are trained and service in same standard | 2.1 Contact and get information from each bank (Pass criteria & Reliability) | - Bank detail & condition | Manager | 2 weeks | - Get detail from every bank - select bank where pass criteria and reliability | 2.2 Inform customer and make a contract with those banks (Condition 1 day money transfer) | - List of joined bank and Contract document | Marketing staff | 1 month | - 100% complete make contract with those bank - Complete Advertise and inform customer | Budget: | 1.1 & 1.2: 500$ 2.1 & 2.2: 500$ | ...
Words: 1588 - Pages: 7
...section outlines the Pandemic Influenza Preparedness Policy formalized by the Board of Directors of BANK on DATE. Topics covered in this policy are: Policy Statement Topic 2 Plan Overview Topic 3 Board of Directors and Senior Management Responsibilities Topic 4 Incident Response Team Responsibilities Topic 5 Business Impact Analysis Topic 6 Risk Assessment and Management Topic 7 Travel Impact and Alternatives Topic 8 Staff Training Topic 9 Employee Compensation and Leave of Absence Topic 10 Contact With Public Health Agencies Topic 11 Plan Testing Topic 12 Effective Date All employees of BANK, herein referenced to as the “Bank”, must comply with the terms of this policy immediately. Managers, employees and technical personnel must modify system configurations and procedures, if necessary, to comply with the terms of this policy within TIME PERIOD. 2. POLICY STATEMENT General It is the policy of the Bank to develop, implement and maintain a preparedness strategy with respect to the threat and potential impact of a pandemic influenza event. Pandemics are defined as epidemics or outbreaks of infectious diseases in humans that have the ability to spread rapidly over large areas, possibly worldwide. The United States Government has issued a National Strategy that discusses the threat and potential impact of a pandemic influenza event. The Implementation Plan for the National Strategy identifies roles and responsibilities for the federal government, the...
Words: 5524 - Pages: 23
...organizational change within a unit of a larger organization. As such it provides an important learning experience for students who are already managers or who aspire to that level of responsibility. The primary learning opportunities address building a vision at the unit level, restructuring for success, overcoming resistance to change internally and across other units of a larger corporation, building support with powerful sponsors, and the importance of communication and persistence where authority is limited. The case has a difficulty level appropriate for undergraduate seniors and graduate students, and is designed for courses addressing organizational change, leading change, and leading teams. It can be covered in a one hour class. Preparation for the case is expected to require 3-4 hours. CASE SYNOPSIS The case begins with the recognition by a senior vice-president that the inadequacies of a seemingly insignificant compliance unit could jeopardize the overall growth strategy of BOKF, a large regional bank holding company. Paula Bryant-Ellis agrees to take on the transformation of the CRA department into a modern Community Development Banking Group (CDBG) that will contribute to the overall strategy of BOKF, the parent banking company. The case covers the first two years of significant organizational change, with emphasis on creating a vision, restructuring the organization, and shared leadership at the unit level. For the first three months, Bryant-Ellis...
Words: 5473 - Pages: 22
...MIS Project Management at First National Bank Lessons Learned Report Prepared by: Group B 09-12-2013 Table of Contents 1. Introduction 3 2. Project Overview 4 3. Contributing Factors to Failure 5 3.1. Project Proposal Lifecycle 5 3.2. Planning and Communications 6 3.3. Risk Management 6 3.4. Stakeholder Involvement 7 4. Recommendations 9 4.1. Inter-Departmental / Stakeholders Conflict Management 9 4.2. Effective Planning and Communications Strategy 11 4.3. Shorter proposal lifecycle 11 4.4. Introduction of Risk Management mechanism 12 5. Conclusion 12 6. Bibliography 13 Introduction “Collecting and analyzing successes and failures is a valuable tool to improving performance. This information, once captured, can be used to streamline future projects and ensure a successful launch for the next project or team. Everyone benefits by reviewing past activities and decisions to learn what worked, what didn’t, what can be changed, and what must be managed”. The following Lessons Learned report has been concluded by applying the formal project management knowledge to case study of MIS project at First National Bank. This document will depict project management failures and their causes and use them to generate recommendations by identifying new approaches/improvements. The first part of the report is an overview of the project and analysis of its factual background information. Project stakeholders will be...
Words: 2626 - Pages: 11
...a rapidly changing market. This is also known as the late effect of world financial crisis. In addition, the impact of the economic problems and financial crisis among the financial institutions creates a great challenge for the overall banking sectors. At this situation aiming for the customer satisfaction is the most challenging task for banks. Through the satisfied customers, a bank can easily measure the effectiveness of the business, its potential and position in the industries and the areas that are needed to polish and improve. But gathering a satisfied customer is not an overnight miracle but with the full of patience and bountiful of effort. It is a well known fact that no business can exist without customers. So they must be satisfied. More than any other, banking is a customer oriented services industry and Nepalese banks have started realizing that business depends on client service and the satisfaction of the customer. Customer satisfaction is the key factor for customer retention and thereby the banks success. So identifying and improving the factors that can limit the satisfaction of customer is the crucial step for the bank which wants to be a step forward than its competitors. Customer satisfaction is an ambiguous and applied concept and the actual manifestation of the state of satisfaction will vary from person to person and product/service to product/service. The state of satisfaction depends on a number of both psychological and physical variables which...
Words: 2501 - Pages: 11
