Monitoring and maintenance of the quality system * Do you have a mechanism for checking that your arrangements for quality management are being operated on a day-to-day basis by all staff? * Where this is found not to be the case, do you have a mechanism for taking corrective action to ensure that the situation is remedied and not likely to recur? * Do you use the information from any quality problem to enable you to identify where the quality system can be improved and do you act on this? * Do you have mechanisms to monitor trends in quality performance so that failures can be anticipated and dealt with before they become critical? * Do you have mechanisms in place to scrutinize the quality system for areas where improvements might be possible? * Do you review the performance of your quality system to determine whether it is delivering the objectives which you have identified for it?

Personnel * Do you have a record of the qualifications and experience of your staff, with objective evidence of their qualifications, for example copies of certificates? * Do you have a clear record with regard to your proposed scope of accreditation of which members of staff are authorised to conduct each test or calibration? * Do you have a documented procedure for training staff in quality issues and technical procedures, including tests? * Do you have a documented procedure for conducting evaluation of the competence of staff after training and before authorising them for the procedure in which they were trained? Do you have a system for recording training, including objective evidence of competence? * Do you have a mechanism for identifying which staff conducted each procedure, test or calibration?

Equipment * Do you have a system for commissioning equipment and verifying its performance and calibration before it is used for