Term Paper Case Study: Barbara Norris, Leading Change in the General Surgery Unit

Term Paper Case Study
Hodges University

HAS 3129
Professor Mary MacLaughlin
12/10/15

Table of Contents

Introduction to the Case Study…………………………………………………………………………………………..1
Statement of the Problems………………………………………………………………………………………………..2
Generating Alternatives and Analyzing the Data……………………………………………………………….2
Selecting Decision Criteria…………………………………………………………………………………………………..3
Analyzing and Evaluating Alternatives and Action………………………………………………………………4
Recommendations and Implementation Plan…………………………………………………………………….6
Conclusion……………………………………………………………………………………………………………………………9
References………………………………………………………………………………………………………………………….10

Term Paper Case Study
Barbara Norris: Leading Change in the General Surgery Unit
Introduction to the Case Study Healthcare is defined as the maintenance and improvement of physical and mental health, especially through the provision of medical services (healthcare.gov). Most healthcare organizations have a mission statement that reads something like this: Our mission is to provide extraordinary care, where the patient comes first, supported by world class education and research. The job of Nurse Manager within such an organization is to help patients by managing the nurses who care for them. This includes fostering a work place where nurses respect each other and feel valued while providing quality care to patients and their families. “A nurse Manager works with staff and middle-upper management ensuring a two-way flow of communication” (Cathcart, 2). The nurse manager guides while contributing to the success of the organization. The role of nurse manager however does not come without resistance and constraints. In the case study, Barbara Norris: Leading Change in the General Surgery Unit, Barbara, a nurse at Eastern