“Your customer doesn’t care how much you know until they know how much you care”. This axiom teaches that the most successful customer service is achieved when the customer’s needs are the chief priority. My highest goal is to provide the best customer service for patients. I care about people and believe it is my job to provide a service to them. It is this dedication and focus that has driven me to apply to the Master’s in Healthcare Management at UT Dallas, where I hope to obtain training and tools to help me better achieve my goal. As a student at UT in Austin, I received a Bachelor’s of Science in Biology before continuing my education at UT MD Anderson in Houston. It was at MD Anderson, one of the largest and most renowned cancer hospitals in the world, that I first became aware of the importance of patient care. I learned that patient care is so much more than meeting with a doctor or being called on by a nurse. It starts from the moment a patient picks up the phone to make an appointment and even something as subtle as stopping to give directions to a patient can significantly improve their day. The culture at the hospital was entirely focused on patients, and every employee was a part of that environment in some way. While I graduated with a degree in Molecular Genetics, I also came away with a changed perspective on what it meant to work in a healthcare setting. I began to see through the eyes of my customer, the patient, and I hope to carry that perspective with me towards a leadership role in healthcare. I have worked at UT Southwestern in the Transplant Immunology Clinical Lab since 2010. This has been a wonderful opportunity to learn how clinical laboratory services support physicians and their patients. I have been able to be a part of several operational projects aimed at improving our processes and making the lab run more efficiently. These