...Baskin-Robbins is a global chain of ice cream by Burt Baskin and Irv Robbins founded in 1953, through the merger of its ice cream parlour in Glendale, California. He claims it is the world's largest chain of specialty ice cream shops, with more than 5,800 locations, 2800 located in the United States Baskin-Robbins sells ice cream in over 30 countries. The company is in Canton, Massachusetts, USA.Baskin-Robbins ice cream parlours started as separate companies, Burt Baskin and Irv Robbins; Burt owned ice cream parlour and Snowbird Ice Cream. Snowbird Ice Cream featured 21 flavours, a new concept at the time. If companies were consolidated in 1953, this concept grew 31 flavours. Baskin-Robbins is known for its "31 flavours" slogan which is presented in the logo, pink. The idea, as many came from the advertising agency Carson-Roberts (later Ogilvy & Mather) in 1953 under the motto "Count the Flavours, Where flavour counts." It was also more than 28 flavours, so famous in the Howard Johnson restaurants. In addition, the number 31 was chosen for a client can have a different flavour every day of every month. Burt and Irv also believed that people should be able to sample flavours until they found one they wanted to buy hence the iconic small pink spoon. Baskin-Robbins, which opened its first store in China in 1993 in Beijing, competing with rivals such as rising Dairy Queen ice cream, Haagen-Dazs,TCBY,Taiwan ice town,sprinkle,romana,new Zealand icecream,tiamo,yogen fruz etc, whose...
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...Baskin-Robbins is the world’s largest chain of ice cream stores. It is well known for its slogan “31 Flavors”. They came up with the slogan with the idea that you could have a different flavor every day of the month. They also believe that you should be able to sample the flavors before you buy, so they came up with the little pink spoon. The pink spoon is what sets Baskin-Robbins apart from the competitors. Customers look forward to tasting the flavor of the month. “With over 5,800 locations in 34 countries, “America's Favorite Neighborhood Ice Cream Shop” has both national and international presence with no end in sight for expansion and growth.” (Daszkowski, 2014) Baskin Robbins international locations have flavors popular to the country they reside in. As explained by Barbara Farfan, “Baskin Robbins mission statement is comprised of 12 values and principles for success fashioned by its parent company, Dunkin’ brands. The 12 values and principles are: Honesty, Transparency, Humility, Integrity, Respectfulness, Fairness, Responsibility, Leadership, Innovation, Execution, Social Stewardship, and Fun.” (Farfan, 2014) Baskin-Robbins began as an idea between 2 brothers-in-law. They wanted to start an ice cream business that was a gathering place for families. They knew that the only way to have their business maintain the high standards that they set was to have each manager be part owner in the business, making it a franchise. “Prospective franchisees will also...
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...Baskin-Robbins Challenges they face as a corporation Baskin-Robbins: The Challenge of Relevance Baskin-Robbins is a global chain of ice cream parlors founded by Burt Baskin and Irv Robbins in 1945, in Glendale, California. It claims to be the world’s largest ice cream franchise, [2] with more than 5,800 locations, 2,800 of which are located in the United States. Baskin-Robbins is located all over the world, selling ice cream in over 30 countries including Canada, The United Kingdom, Egypt, Australia, South Korea and India. Yet in such a diverse corporation the household name of Baskin-Robbins is slowly beginning to fade. The Baskin-Robbins ice cream parlors started as separate ventures from Burt Baskin and Irv Robbins, owning Burt's Ice Cream Shop and Snowbird Ice Cream respectively. Snowbird Ice Cream featured 21 flavors, a novel concept for the time. When the separate companies merged in 1953, this concept grew to 31 flavors. [3] Baskin-Robbins is known for its “31 flavors” slogan. The idea of having 31 flavors came from the Carson-Roberts advertising agency (which later Ogilvy & Mather) in 1953, along the slogan “Count the Flavors”, “Where flavor counts.” 31 was also more than the 28 flavors then famously offered at Howard Johnson’s restaurants. [citation?] Burt and Irv also believed that people should be able to sample flavors until they found one they wanted to buy-hence the iconic small pink spoon. During a now famous promotion, Amy Boggioni led a group...
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...Baskin-Robbins is a global chain of ice cream parlors founded by Burt Baskin and Irv Robbins in 1945, in Glendale, California. It claims to be the world’s largest ice cream franchise, [2] with more than 5,800 locations, 2,800 of which are located in the United States. Baskin-Robbins is located all over the world, selling ice cream in over 30 countries including Canada, The United Kingdom, Egypt, Australia, South Korea and India. Yet in such a diverse corporation the household name of Baskin-Robbins is slowly beginning to fade. The Baskin-Robbins ice cream parlors started as separate ventures from Burt Baskin and Irv Robbins, owning Burt's Ice Cream Shop and Snowbird Ice Cream respectively. Snowbird Ice Cream featured 21 flavors, a novel concept for the time. When the separate companies merged in 1953, this concept grew to 31 flavors. [3] Baskin-Robbins is known for its “31 flavors” slogan. The idea of having 31 flavors came from the Carson-Roberts advertising agency (which later Ogilvy & Mather) in 1953, along the slogan “Count the Flavors”, “Where flavor counts.” 31 was also more than the 28 flavors then famously offered at Howard Johnson’s restaurants. [citation?] Burt and Irv also believed that people should be able to sample flavors until they found one they wanted to buy-hence the iconic small pink spoon. During a now famous promotion, Amy Boggioni led a group of three who finished 1 scoop each of all 31 flavors in less than 31 minutes. With such a strong start it would...
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...Baskin Robbins Marketing Plan Final Outline Paper Lou Ann San Nicolas MKT 421 Marketing 1. Baskin Robbins Organizational Overview Baskin Robbins is a franchise based business operating in 35 countries for the last 65 years. The ice cream shops have more than 1,000 flavors since 1945. Baskin Robbins has more than 150 million consumers worldwide with 2,800 locations nationally and 5,800 stores globally. What began as a small business opportunity has grown into a solid business model for existing and future franchise business owners. Despite, by these two ice cream enthusiasts, whose passion leads to the creation of more than 1,000 ice creams flavors, and with a variety of delicious treats, such as nutty berry banana (Baskin & Robbins, 2011). The Baskin and Robbins business home office is situated in the area of Canton, Massachusetts. a. Organization Baskin Robbins Ice Cream Industry b. Mission Statement The philosophy and mission statement is eloquently put by a quote from co-founder Irv Robbins, “we sell fun, not just ice cream” (Robbins, 2011, p. 1). It is this statement that allowed Burt Baskins and Irv Robbins the opportunity to grow the business from one store to many. c. Geographic Locations The company had become an ice cream mega-empire, consisting of 5,800 stores in different geographical locations throughout the international. Exhibit 1.1 below shows the international geographic locations of Baskin Robbins industry (Baskin...
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...Brand – Appendix Product branding Brand development that Baskin Robbins adopts has been much similar to that of its competitors, where line extensions of product types are used. Extension of its brands to new forms of flavors to its existing product category give rise to the wide variety of flavors, in line with “Baskin-Robbins proposition which has offered over 1,000 flavors of ice cream, including Sugar Free, Fat Free and Light choices. Their menu also includes frozen yogurt, sorbets, sherbets, beverages, ice cream cakes, sundaes and hand-packed ice cream”. Marketing of branding in Singapore Like the other marketing promotion tactics, celebrity is often invited to the grand opening of the launch which acts as a double sword towards the enhancement of brand image. It has been seen that “Singapore’s favourite SPG “Barbarella” from the popular local comedy “The Noose” officiating the opening of the 4000th international store”. According to Srinivas Kumar, President and Chief Operating Officer, Baskin-Robbins International, they have collaborated with fanchise partners like Mr. Cheah, and crewmembers of Scoop & Scoop to fulfill the demand for Baskin-Robbins top quality ice cream, cakes and treats, served in a fun and welcoming environment.” And together with words mentioned from the president and owner of Scoop & Scoop LLC, led by Mr. S.Y. Cheah, he aims to “introduce Baskin-Robbins’ as the world class ice cream, cakes, and treats along with their customary...
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...1.1 Introduction-Company "The best ice cream in the world" started out as the vision of Mr. Reuben Mattus and continued throughout his life. He began in 1921, selling ice cream in the streets of New York. Soon, he dreamed of creating nothing but the finest ice cream using only the finest and purest ingredients. In 1961, Mr. Mattus decided to form a new company dedicated to producing his new super-premium ice cream. He called this new brand “Häagen-Dazs” – a name that conveys an aura of old world tradition and premium quality. The original product line included just three flavors: vanilla, chocolate and coffee. Mr. Mattus then passionately spent six years searching for strawberries sweet and full-flavored enough to meet the brand’s impeccable standard of quality for his premium strawberry ice cream. The Häagen-Dazs brand quickly developed a loyal following. Its early success and praise was created by word of mouth. As passionate enthusiasm grew for this rich and creamy treat, the brand also grew. When the first Häagen-Dazs shop opened in 1976, it was an immediate success, and the brand’s popularity continued. By the mid-1980s, the taste of Häagen-Dazs ice cream was introduced internationally. In 1983 Mr. Mattus agreed to sell the Häagen-Dazs brand to The Pillsbury Company, which remained committed to the tradition of superior quality and innovation on which Häagen-Dazs ice cream was founded. Since then, it has become a global phenomenon, available in 50 countries. The same...
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...of Business and Management Vol. 5, No. 11 ; November 2010 Product, Service, and Customer Management of Baskin-Robbins in Korea Hyting Seok Lee (Corresponding author) Department of Business Administration, Sahmyook University Hwarangro-815 Nowon-gu, Seoul 139-742, South Korea Tel: 82-2-3399-1561 E-mail: hslee@syu.ac.kr Eun Kyo Choi Graduate School of Business Administration, Ewha Womans University E-mail: eunkyo314@naver.com Abstract The purpose of this study is threefold: 1) to provide an overview of Baskin-Robbins in Korea; 2) to introduce its three key operations management strategies; and 3) to explain its successful localization in Korea. BR-Korea has enjoyed high recognition and financial success by offering high-quality services and products to customers. The key reason behind its success has been its efforts to better tinderstand its customers' needs. In other words, BR-Korea has clearly understood that, to achieve success, it must not only offer products of the highest quality but also meet the various expectations of its customers. Keywords: Product management. Service management. Customer management, Baskin-Robbins 1. Introduction Burt Baskin and Irv Robbins established Baskin-Robbins (BR) in the U.S. to capitalize on American's love of ice cream by providing tasty products of the highest quality. BR operates under the unified identity "Baskin-Robbins 31," which refers to a flavor for each day of the month. Since the first store opened its doors in 1945, BR...
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...service restaurants (QSR) serving hot and cold coffee and baked goods, as well as hard-serve ice cream. Its franchised business model comprises 9,760 Dunkin’ Donuts restaurants and 6,433 Baskin-Robbins restaurants. Dunkin’ Brand’s competitors include: 7-Eleven, Burger King, Cold Stone Creamery, Dairy Queen, McDonald’s, Quick Trip, Starbucks, Subway, Tim Horton’s, WaWa and Wendy’s, among others (Google Finance, 2012). Additionally, Dunkin’ Brands competes with other QSRs, specialty restaurants and other retail concepts for prime restaurant locations and qualified franchisees. As of December 31, 2011, it had 10,083 Dunkin’ Donuts restaurants in 36 states, the District of Columbia, and 31 other countries; and 6,711 Baskin-Robbins restaurants in 44 states, the District of Columbia, and 48 other countries. The company also leases restaurant properties. With approximately 120 years of combined history Dunkin’ Brands Group, Inc. is headquartered in Canton, Massachusetts (Yahoo Finance, 2012). According to its SEC Filings both of its brands have a rich heritage dating back to the 1940s, when Bill Rosenberg founded his first restaurant, subsequently renamed Dunkin’ Donuts, and Burt Baskin and Irv Robbins each founded a chain of ice cream shops that eventually combined to form Baskin-Robbins. Both Baskin-Robbins and Dunkin’ Donuts were individually acquired by Allied Domecq PLC in 1973 and 1989,...
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...ICE FILI Context: Ice cream became one of consumers’ favorite and inexpensive snacks in Russia as early as the seventeenth century, one of the leading ice cream producers was known as Ice Fili. Although Ice Fili survived many of Russia’s difficult times such as the financial crisis and decrease in the sale of ice cream, there were other challenges and threats that were detrimental to the Ice Fili business. Many competitors such as Nestle, Baskin Robbins, Unilever, and Ben & Jerry’s proposed great threat to Ice Fili. Each of these businesses offered different ideas and products than the other. Ice Fili only offered a total of 170 different flavors, adding 20 new flavors each year. On the other hand Baskin Robbins offered 650 different flavors. Therefore, Baskin Robbins may have a better chance at consumers purchasing their products because more of those products may be on the shelves than the Ice Fili products. Another challenging factor that Ice Fili faced was the way they marketed their products. Since a majority of companies in Russia spent their money on television advertising, Ice Fili decided to do the same. Companies such as Nestle and Unilever accounted for almost three quarters of television advertising, therefore, when Ice Fili produced their own television advertisements, the ads barely mentioned the company name or the products that they were promoting. In order for Ice Fili to successfully promote their products they should have come up with other ways so...
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...Few answrs on how to reach out to public and improve channel 1) find out local vendor for outsourcing to save on logistic cost. 2) Expensive/premium product should have outlets in leading malls. 3) tie ups with pizza hut or dominoes to save on space and have cross selling 4) not a market leader so try to adopt market leaders way of handling supply chain and logistics 5) more outlets in busy markets 6) try to target children and young population try to reach through mails, flyers etc THE IMPORTANCE OF CHANNELS OF DISTRIBUTION There are hundreds of thousands of marketing intermediaries whose job it is to help move goods from the raw-material state to producers and then on to consumers. MARKETING INTERMEDIARIES are organization that assist in moving goods and services from producer to industrial and consumer users. They are organizations (formerly called "middlemen") in the middle of a series of organizations that join together to help distribute goods. A CHANNEL OF DISTRIBUTION is the whole series of marketing intermediaries who join together to transport and store goods in their path from producers to consumers. A WHOLESALER is a marketing intermediary that sells to other organizations. A RETAILER is an organization that sells to ultimate consumers. CHANNELS OF DISTRIBUTION enhance communication flows and the flow of money and title to goods. The latest trend is to...
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...of financial records stretching back further in time, due to the recent offering of shares. Macroeconomic and Industry Analysis Dunkin’ Brands Group headquartered in Canton, Massachusetts consists of two of America’s most recognizable brands: Dunkin Donuts and Baskin-Robbins. The two brands both have a rich history dating back to the 1940s when Bill Rosenberg founded his first restaurant, subsequently renamed Dunkin’ Donuts, and Burt Baskin and Irv Robbins each founded a chain of ice cream shops that eventually combined to form Baskin-Robbins. Incorporated on November 22, 2005, the combined companies were renamed Dunkin’ Brands Group, Inc. The company went public on July 27, 2011 at an offering $19.00 per share. Dunkin’s plan was to use the money to pay down debt and expand the chain. Upon the completion of the IPO, the common stock became listed on the NASDAQ Global Select Market under the symbol “DNKN.” Dunkin’ Brands Group, Inc. owns, operates, and franchises restaurants, serving quick service coffee, baked goods, and ice cream. As of December 31, 2011, the Dunkin’ Brands franchise consisted of 10,083 Dunkin Donut restaurants and 6,711 Baskin-Robbins establishments, with 16,800 points of distribution in 58 countries. Approximately 60%...
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...Dunkin Brands Group Inc., headquartered in Canton, MA is a leading franchisor of quick service restaurants, with more than 17,500 distribution points in 60 countries. Dunkin’ Donuts and Baskin Robbins, which make up Dunkin Brands Group Inc., serve hot and cold coffee and baked goods as well as hard-serve ice cream. In this paper, Dunkin Brands Group Inc., will be analyzed by their current strategy, as well as its effectiveness, the company’s long-term objectives, organizational design of their strategy, top leadership bio’s, the culture of Dunkin’ Brands, their current risks, and their competitors in the domestic and international markets. Strategy is known as large-scale, future-oriented plans for interacting with the competitive environment to achieve company objectives (Pearce & Robinson, 2013). In the current economic situation, it may seem like Dunkin’ Brands would experience hardships since they sell treats that are not necessary in our everyday diets. With a fairly new CEO in 2009, Dunkin’ Brands didn’t seem to suffer the economic recession. Nigel Travis, was hired as CEO of Dunkin’ Brands in January of 2009. Coming from a four-year record of achieving excellent results at Papa John’s, Nigel Travis was set to do the same things at Dunkin Brands since they were successful at Papa John’s (Dunkin’s Donuts Press Kit, 2014). In economic hardships, opening more stores would seem a bit ridiculous for an organization, but that didn’t stop Nigel Travis one bit. He opened...
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...the major challenges that Ice-Fili faces while trying to gain a competitive advantage is a weak distribution channel. 80% of their sales volume is sold though kiosks and mini markets. Ice cream is perceived as an “on the go” product and the buying behavior of consumers is impulsive. It is challenging for the ice cream industry to market their products as an in-home dessert. Because of this perception that ice cream has, the industry is also threatened by substitutes. Beer, sodas, yogurts, and other snacks all compete with ice cream. In addition to a weak distribution channel and a number of substitute products, Ice-Fili factories have old, obsolete equipment that produce volumes that are lower than competitors such as Nestle and Baskin Robbins. Although Ice-Fili’s production is lower than its competitors, the quality of the ice cream is very authentic. Ice-Fili uses 15% milk fat compared to 10% that gives a fluffier texture and a slightly less sweet taste (comparable to whipped cream). This flavor and texture was more preferred both by international and regional customers. Ice-Fili is attempting to utilize a differentiation strategy but needs to address some lagging areas of the company. Ice-Fili struggles to project a brand name due to so many other ice cream manufactures and the low barriers to entry in the...
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...------------------------------------------------- Crazy Donuts Marketing Professionals ------------------------------------------------- Research Project Proposal, October 22, 2014 Azmina Rahemanji, Jianlan Chen, Kaan Zaim, & Ramy El-Refai The Johns Hopkins Carey Business School Marketing Strategy BU.450.710.82.FA14 Dr. Haiyang Yang Abstract Our research group, company profile, and team charter plans are written in the following proposal. Dunkin Donuts Considering the amount of competition in the coffee industry, it’s fascinating that Dunkin Donuts has served not only the United States but internationally for over 50 years and has continued to expand. Our team is interested in learning and researching their marketing strategies, expansion strategies, and vision to maintain their leading position in the coffee business. The team will look back to the historic rollouts of campaigns, the known ‘America runs on Dunkin’ advertising campaign, the recent use of innovative marketing practices like the inclusion of Vine videos in TV advertising, and current headlines that read plans by DD to market to Californians after an initial failure in the Starbucks dominated state. As told by the company: “Dunkin' Donuts is the world's leading baked goods and coffee chain, serving more than 3 million customers per day. Dunkin' Donuts sells 52 varieties of donuts and more than a dozen coffee beverages as well as an array of bagels, breakfast sandwiches and other baked goods”...
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