Complete assignment 1.1 from Ch. 1 of Communicating in the Workplace.
Choose two misunderstandings you experienced and fill out the chart for these.
Respond to questions 1 and 2 shown under the chart for each example of a misunderstanding. In your response, include the following: * Cite a meaningful misunderstanding rather than a general or less material misunderstanding. * Use business- or work-related examples rather than personal ones. * Identify the roles of the sender and receiver, such as manager, peer, subordinate, client, vendor, and so forth.
Question | Misunderstanding One | Misunderstanding Two | Who was the sender? | Manager | Manager | Who was the receiver? | Myself | Myself | What was the message? | Theft | Time Clock | What channel was used to sendthe message? | Phone | Email | What was the misunderstandingthat occurred? | My boss saw me in the cash office on a day off. I had received a tip that theft was occurring an I went in to investigate when our cash office person was gone. | Due to the nature of my position in Loss Prevention many times I would go into my sores and get right to work. When I was hired my first manager always said email him my hours to him and he would take care of it. Then a new manager was hired and he was not aware of what was going on. | How could the misunderstandinghave been avoided? | I should have contacted my manager and told him what I was doing. | Two things could have been done to correct the problem immediately. One is I should have communicated better with the new manager and find out what his policy was on the hours. The other thing that could have been done was my first manager could have passed on the information of how things were being done. |
1. What did you learn about the communication process from this activity?
I learned with better communication between myself and