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Bcom 275

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Communication Process Model Chart

University of Phoenix

Business Communication and Critical Thinking
BCOM/275

Communication Process Model Chart Who was the sender? | 1. I was the sender. 2. Chief Warrant Officer United States Army | Who was the receiver? | 1. The receiver was Tank and Automotive Command Logistic Manager and my direct supervisor. 2. I was the receiver. | What was the message? | 1. The message was to inform my supervisor that I had received a wrong part from the manufacturer we were using. 2. New Production Equipment Drivers Training. | What channel was used to send the message? | 1. The channel used to send the message was e-mail. 2. The channel used was face-to-face. | What was the misunderstanding that occurred? | 1. I was in Anchorage, Alaska performing a New Production Equipment Fielding to the Alaskan Army National Guard. My team and I had encountered several vehicles that had leaking differential seals due to the extreme cold weather. I had ordered the correct part number according to the latest technical manual publication but when the part arrived I could tell right away it was the wrong part. I e-mailed my supervisor to tell him that I had received the wrong part and asking for clarification of the part number as the part number on the seal matched what I had ordered. My supervisor incorrectly assumed that the fault lies with me and that I had ordered the wrong part. My supervisor at this time decided that he would order the part (which was the same part number that I ordered) for me. He replied to my e-mail and put his supervisor in the cc line stating that he had ordered the right part and how upset he was that I made this mistake and how it was going to cost the company thousands of dollars to make up for it as this would extend the fielding out another 30 days. I was offended because my supervisor did not fully read my e-mail and he belittled me to his supervisor as well. 2. I was instructing new equipment drivers training course to the Montgomery, Alabama Army National Guard. It is my responsibility to ensure that the students arriving to class have a learners permit for the equipment, after checking I noticed that two of the students did not have a permit. I had no choice but to dismiss the students from class and send back to their units. I was confronted by one of their Chief Warrant Officers who was under the understanding that I would be issuing the learners permit as I was teaching the class. I explained to him that I was not authorized to issue licenses and it would need to be done by their Master Driver. He was upset because he had received a briefing from my supervisors stating that I would be issuing the license. He complained to my supervisor that I was only trying to push my responsibilities off on someone else. | How could the misunderstanding been avoided? | 1. The sender should have read the entire e-mail and asked questions instead of jumping to conclusions. The sender let his negative thoughts influence his responses instead of making an informed decision. In a professional setting it is imperative to have controls set so as not to let our ideologies pose a negative influence on our decisions. 2. The sender misunderstood the context of the message he should have asked questions during the briefing as to licensing of his Soldiers. The receiver should have ensured that the message was being received properly |

References
Arnett, R. C., McKendree, A., Fritz, J. H., & Roberts, K. G. (2008, September 2008). PARTNERING WITH THE BUSINESS SCHOOL: THE BUSINESS AND PROFESSIONAL COMMUNICATION COURSE. BUSINESS COMMUNICATION QUARTERLY, 346-350.
Cheesebro, T., O’Connor, L., & Rios, F. (2010). Communicating in the Workplace. Upper Saddle River, NJ: Pearson Education, Inc.
Kock, N., Danesh, A., & Komiak, P. (2008). A Discussion and Test of a Communication Flow Optimization Approach for Business Process Redesign. Knowledge and Process Management, 15.
Moore, B. N., & Parker, R. (2009). Critical Thinkind Basics. , Ninth Edition.(Kock, Danesh, & Komiak, 2008)

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