Session 1: 10 essential elements of class

Be Cool, calm, control
Negative motivations always reveals itself
Do not let another person influence your acts

Responsibility: Accept responsibility for yourself and for others when they are not ready Make it look easy People in class don't like to see anyone uncomfortable. Regard problems as opportunities In every bad news- Respond by “excellent” - find positive opportunities hidden in every disaster.

Self Interest: Appearance Gaining affection confirms respect You are not obliged to teach people of their mistakes , just listen and respond with class

Commitment to yourself: Don't: Criticize, condemn , complain Create feelings of appreciation and gratitude. Do it out of positive self interest. To show positive feelings you should look good; smile and laughing is even better.

Session 2:

Everybody looks the same on paper, and people are afraid to present themselves as innovators; hence innovation is becoming a lost art.

Need inspiration: How you see yourself: Work, Education, Relations
Being qualified is not good enough, business leadership is based on two things: 1) vision 2) technical competence It is hard to find the two in one person

Research shows 3 things that goes into someones mind when meeting someone for the first time: 1) assesment of newcomer's intelligence and education, best not to be in the two extremes. 2) Financial standings 3) can they be friends with you:
a) take a genuine interest (don't fake it) into other people
b) be a good listener
c) make the other person feels important
d) Smile

Session 3

We live in a society that values communication skills, HONESTY is the fundamental of communication

Frankness: always there is risk with frankness
To get the best of the argument: -Avoid it -Show respect to the other's person's opinion -never tell a person he/she is wrong -if you are wrong admit it quickly -begin in a friendly way -get the other person saying yes immediately -let the other person do a great deal of the talking -let the other person feel the idea is his/hers -Try honesty to see things from the others point of view -be sympathetic with the others ideas and desires -appeal to noble motives -dramatize ideas -maintain open body language -sustain soft eye contact -smile appropriately -maintain an appropriate physical distance -keep posture attentive; lean slightly forward -don't interrupt

Unforgettable communicators are people who know what to have to say and aware to the the needs of the people who wants to listen to them. 1st establish Rapport 2nd bring up to the problem in a calm and nonjudgmental manner avoid argument and confrontation, emphasize on what not who, emphasize on the bad actions not on the people who did it, arrange a nonthreatening follow up and by ending reassure the employee of his importance to the organization. 3rd dont raise your voice, nothing positive can come from it.

Ethics

Little things cause problems ; don't accuse the other person of being unethical; focus on I rather than YOU when talking
If you don't stand for something, you fall for anything.
Secrecy is contagious as so transparency
Watch for : Greed, speed, laziness, haziness (acting and reacting without thinking)

Session 4

Confidence : when you lack confidence about yourself people agree
Confidence: Doesn't mean certainly that you will succeed, it means certainly that you will do the best; recognize your limitations without becoming preoccupied by them.
Grandiosity: Unrealistic behavior of who you really are and what you can really do; and ignore the possibility that you can fail.

Low confidence people: negative attitude about success, they regard it as a chance.
What is graciously given should be graciously accepted (Samuel Johnson)

To reinforce confidence: 1) Think back to when you did something new for the first time (driving a car for eg.). 2) Attack a piece of it to achieve success (taking small steps)

Why do people make a positive impression: (5 key social skills) 1) How you feel and ability to relax, confident & composed, identify what makes you anxious, injecting a little bit of humor, try not do things quickly (sitting, speaking) 2) Ability to listen 3) Empathy ; genuine interest in the other's ideas, get people to get into their comfort zones 4) Built rapport ( by mimicry and eye contact) 5) Status

CONFIDENC IS SOMETHING YOU RADIATE AND BY ITS REFLECTION YOU SHINE MUCH BRIGHTER

Session 5

Empathy: ability to feel in yourself what another person is feeling
Being a leader, a class act is not only by using your own strength, it also include connecting to weakness of others. In an ultracompetitive world, it is easy to forget that.
Problems:
1) anxiety: sense of not knowing what will happen 2) To empathize with someone's fear a) don't try to be afraid of the same thing; this almost never works, because fear is a personal thing b) Don’t convince the other person, that there is nothing to fear about INSTEAD of talking about what they are feeling now, ASK them about what they USED TO FEAR, show them that fear loses its power once we have more info and perspective. Then ask them to project their fears forward in time

3) Anger: feeling wrongly accused It is like a match of flame burning inside you, it can destroy a building Refusing to enter the world of a person is probably the best thing you can do to help them, it is not easy for a person to stay angry for very long on the presence of someone who refuses to participate Say: I understand that you are feeling upset, we will talk when you are feeling better , nothing else

4) State of denial: cannot adopt to the new environment There is difference between feeling empathy to someone and agreeing with them, ability to see the feeling of others with no judgment If we were supposed to talk more than we listen we should have had two mouths and one ear Make comments about what the other person has told you, be brief, don’t mimic, use your own words, and be tentative.

SESSION 6

INTUITION: the foundation of success all the parts of yourself must work together intellect + intuition

SESSION 7 : PATIENCE

Definition: the ability to wait without experiencing anger or anxiety or frustration Must learn to control inner response Thomas eddison is of the patient people , he had a physical disability : deafness) Ability to detach from the need of immediate gratification Patience is the ability to show tolerance, maturity and understanding

Principle: accept the fact that everything takes time reframe your perspective or past, present, future Don’t dwell on justifying what went wrong yesterday and don’t become preoccupied on what must happen tomorrow, live each new day as a fresh start Instead of doing everything at once, break dawn longer goals into small ones Accept and forgive yourself for being less than perfect Become sensitive to the realities of other peoples lies

The serenity prayer: (the absence of mental stress or anxiety) God grant me this serenity to accept the things I cannot change , courage to change the things I can and wisdom to know the difference

SESSION 8 :RESILIENCE

Ability to adapt to diversity
The ability to reorient yourself as circumstances change

7 resiliency builders: a) Sociability b) Humor :seing the comical element in life c) Insight: understanding of people d) Adoptive distancing e) Flexibility : adjust to change f) Personal competency : something your good at g) Perseverance

7 ways to build resilence:

1) Make connections: meet new people 2) Avoid seing crisis as a catastrophic problem 3) Except change ( negative or positive) 4) Move steadily and consistently to goal 5) Self discovery opportunities 6) Keep things in perspective ( don’t overreact) 7) Make sure you get rest, sleep, good food, and physical exercise

Building blocks of resilience

Trust: to increase trust bring trust worthy people into your lie
Independence: cant become independent if you have someone getting your back
Intiative: detachement from the outcome of an act
Energy: inspiration, will
Identity: don’t regret mistakes, you can learn from them

SESSION 9 : GIVING AND RECEIVING

Money in itself has no value, it has the value we give it

The most important thing you can do in your profit is to be generous with it
Important to give it away

6 principles for generosity: ( giving is pre-condition for getting) 1) Put aside forever the very common comment “ nobody did anything for me so I’m not going to do anything for anybody else” 2) When you are thinking bout what you can give or share don’t forget to include yourself as a possibility “ don’t limit yourself to many” 3) Consciousness is an essential component of generosity 4) You can count seeds in apple but not apples in one seed 5) Generosity generates prosperity ( like investments)