...Assesment 1 behavioural skills for Business 1. Analyse Jess’s role as a manager of the customer Engagement team using appropriate management and leadership theories. Jess role is to ensure the team is focussing, motivating and achieving their target for the year. Jess is also in charge of resolving issues, negotiation of new contract, but she is also representating the department at meetings, any approval has to go thought her. Jess role is complex and very diverse, in different situation. We define Jess manager role, however Jess could also be describe has a leader. There are differences between manager and leader, they are linked. However the differences are managers have employees, leaders won followers, managers react to change, and leaders create change. Managers have good ideas, leaders implement them. Manager’s communication but leaders persuade. Managers direct the groups, but leaders create teams. Managers try to be heroes but leaders make heroes of everyone around them. Managers take credit but leaders take responsibility, managers are focused but leaders create shared focus. Finally managers exercise power over people but leaders develops power with people. Those comparisons show exactly the difference between managers and leader. An approaches to leadership Jess could used in order to manager her team could be the democratic leadership. This leadership style is based on allowing new ideas, which could be an advantage for the business. It’s...
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...BEHAVIOURAL SKILLS IN BUSINESS By Christopher McPhillips Brief: Faboil Ltd has evolved into a relatively successful organization within the biotechnology field. Credit for the company‟s success stems largely from the paternal approach adopted by its founder, Dr Alfred Brownlow, who wishes to retire from the organization, having recently celebrated his 70th birthday. Dr Brownlow has very much „led from the front‟ in terms of developing the product range for Faboil and has had the final say in the appointment of all Senior Managers. Christopher McPhillips – L000168582 Contents 1.0 INTRODUCTION 2 2.0 FINDINGS 3 2.1 MANAGERIAL ROLE 3 2.2 ASSERTIVENESS 4 2.3 CONFLICT 5 2.4 TIME MANAGEMENT 6 2.5 STRESS 6 3.0 RECOMMENDATIONS APPENDIX'S REFERENCE'S 8 4.0 10 5.0 16 Christopher McPhillips – L000168582 Page 1 1.0 Introduction Using the Faboil case study, identify specific problems which can be related to business and management theories and theorists, and offer practical ideas and solutions. Yours answers should be reflective and clearly written and the report should address the following: • Richard Cranberry has failed to understand his role as a manager when delegating work to his team. Using at least one theorist‟s work, analyse Ritchie‟s managerial role. • Carole Devlin has failed to make use of good assertiveness skills. Using the assertiveness skills theory, apply these...
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...It's almost impossible to live without some stress. And most of us wouldn't want too much stress, because if stress gets out of control, it may harm your health, your relationships, and your enjoyment of life. Stress is not an illness – it is a state. However, if stress becomes too excessive and prolonged, individuals can begin to suffer anxiety, depression and health problems. At first these health problems are mild, but can then get progressively more serious as we continue to experience repeated stress and have fewer ways of coping with it. Warning signs of stress can start as mildly unpleasant health symptoms, such as headaches, blurred vision, dizziness, nausea, nervous indigestion and palpitations. If the stress is not addressed, more severe problems may begin such as neck and back problems, ulcers, blood and heart disorders and possible eventual physical and mental breakdown. It can also affect the way we behave, with symptoms including Accident proneness, drug taking, emotional outburst, excessive eating, loss of appetite, excessive drinking, smoking, excitability, impulsive behaviour, impaired speech, nervous laughter, restlessness, and trembling. In this case, Carole was stressed with the increased quantity of work she was given by Richard and became unable to work effectively. She did not speak to Richard to rectify this, and then when Richard was absent, she took on more work to cover for him, adding to her stress levels. She worked late in the evenings, not...
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...ABILITY TO WORK WITH AND MANAGE DIVERSITY. ABILITY TO CLARIFY ROLES. COMPETENCIES OF AN O/D FACILITATOR ‐‐‐‐‐ ‐‐‐‐‐ ‐‐‐‐ ‐‐‐‐‐ FOLLOWING ARE THE ESSENTIAL COMPETENCIES FOR AN O/D FACILITATOR – CONTD… ABILITY TO WORK WITH POWER. ABILITY TO KEEP AN OPEN MIND. ABILITY TO SEE WHOLE PICTURE. ABILITY TO INTEGRATE THEORY AND PRACTICE. ABILITY TO FOCUS ON RELEVANCE AND FLEXIBILITY. CLARIFYING OUTCOMES. IMPLIED IN THE ABOVE LIST ARE: SELF AWARENESS. CONSULTING PROCESS MANAGEMENT COMPETENCIES. ABILITY TO DIAGNOSE AND UNDERSTAND THE SYSTEM, DESIGN AND EXECUTE INTERVENTIONS, AND WORK WITH LARGE SYSTEMS. ABILITY TO TRANSFER KNOWLEDGE TO CLIENT. ACADEMIC KNOWLEDGE AND SKILLS IN ORGANIZATIONAL BEHAVIOUR, MANAGEMENT AND ORGANIZATION THEORY AND SPECIFIC KNOWLEDGE AND SKILLS IN O/D. INTERPERSONAL SKILLS. SYSTEMS THINKING RELATED COMPETENCIES. INTEGRATING, BALANCING AND APPLYING THEORY AND PRACTICE. Prof. B. Muralidhara Rao, PGDM (IIM-A) / bmdrao@gmail.com 1...
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...who present with challenging behaviours that are difficult to manage in the community setting. There are currently 750,000 people with dementia in the UK. As the UK’s population grows, there will be substantial increases, and it is estimated that there will be 940,000 people with dementia by 2021, rising to over 1.7 million by 2051. Alzheimer’s disease is the most common form of dementia (Alzheimer’s Society, 2010). Gogia and Rastogi (2009) describe Alzheimer’s disease as a progressive illness, where there is a decline in almost all functions, including memory, movement, language and communication skills, behaviour, judgement and abstract reasoning, and the ability to carry out activities of daily living, although the manifestation of these symptoms varies from person to person. As Pelletier and Landreville (2007) highlight, the majority of people with dementia exhibit behavioural and psychological symptoms, including increased agitation and aggression, which can be distressing for the individual, be difficult for caregivers to manage, and lead to...
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...community settings like children’s daycare centres. d. OB can be applied to any organization in order to make it run more effectively. e. OB focuses on 3 levels of behaviour that can occur in any organization. Difficulty: 1 Page-Reference: 4,5 Question ID: 01-1-01 Skill: Recall Topic: Defining Organizational Behaviour Objective: 1 Answer : a.OB is relevant only in employment situations. 2. Which of the following situations would likely receive the least benefit from studying Organizational Behaviour(OB) techniques? a. voluntary community groups b. large family situations and interactions c. post-secondary education student study groups d. religious organizations e. pre-teen paper routes Difficulty: 2 Page-Reference: 4,5 Question ID: 01-1-02 Skill: Recall Topic: Defining Organizational Behaviour Objective: 1 Answer : e.pre-teen paper routes 3. A field of study that investigates the impact of individuals, groups, and structure on behaviour within organizations is known as a. psychology. b. sociology. c. social psychology. d. anthropology. e. organizational behaviour. Difficulty: 1 Page-Reference: 4 Question ID: 01-1-03 Skill: Recall Topic: Defining Organizational Behaviour Objective: 1 Answer : e.organizational behaviour. 4. A consciously coordinated social unit composed of a group of people that function on a relatively continuous basis to achieve a common set of goals...
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...Industrial Organizational Psychology Paper Edward Oliver, Jr. 435/ Industrial Organizational Psychology May 23, 2012 Dr. Keisha Pou Industrial Organizational Psychology Paper In the 21st century various companies in the United States and internationally have used Industrial Organizational Psychology (I/O) in the workplace. For example, AT&T use extrinsic rewards programs to motivate their sales representative to increase sell volumes at each mobility center. Kaiser Permanente also has extrinsic rewards if the departments in the faculties have a high score in customer service they receive an expenses paid vacation to an exotic island in the Bahamas or Caribbean. In this paper the author will identify the evolution of Industrial/Organizational psychology, the difference of Industrial/Organizational psychology and other disciples of psychology, the use of Industrial/Organizational psychology in companies, and the role of Industrial/Organizational psychology in research and statistics. The evolution of Industrial/Organizational Psychology According to Spector (2008), the evolution of I/O psychology begins in the twentieth century, which started in the late 1800s. The two psychologists responsible for I/O psychology is Hugo Munsterberg and Walter Dill Scott both of these...
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...PSY 428 COMPLETE CLASS To Purchase this tutorial visit following link http://wiseamerican.us/product/psy-428-complete-class/ Contact us at: SUPPORT@WISEAMERICAN.US PSY 428 COMPLETE CLASS PSY-428 WEEK 2 DQ 1.doc PSY-428 ORGANIZATIONAL PSYCHOLOGY PAPER.doc PSY-428 PRODUCTIVE AND COUNTER PRODUCTIVE BEHAVIOR.doc PSY-428 WEEK 1 DQ 1.doc PSY-428 WEEK 1 DQ 2.doc PSY-428 WEEK 2 DQ 2.doc PSY-428 WEEK 3 INDIVIDUAL ASSIGNMENT.doc PSY-428 WEEK 3 TEAM ASSIGNMENT.doc PSY-428 WEEK 4 DQ 1.doc PSY-428 WEEK 4 DQ 2.doc PSY-428 WEEK 5 ASSIGNMENT.doc PSY-428 WEEK 5 DQ 1.doc PSY-428 WEEK 5 DQ 2.doc PSY-428-Week-5-Learning-Team-Assignment-Environmental-Proposal-and-Presentation-PLEASE-ADD-OWN-IMAGES.pptx PSY 428 COMPLETE CLASS PSY-428 WEEK 2 DQ 1.doc PSY-428 ORGANIZATIONAL PSYCHOLOGY PAPER.doc PSY-428 PRODUCTIVE AND COUNTER PRODUCTIVE BEHAVIOR.doc PSY-428 WEEK 1 DQ 1.doc PSY-428 WEEK 1 DQ 2.doc PSY-428 WEEK 2 DQ 2.doc PSY-428 WEEK 3 INDIVIDUAL ASSIGNMENT.doc PSY-428 WEEK 3 TEAM ASSIGNMENT.doc PSY-428 WEEK 4 DQ 1.doc PSY-428 WEEK 4 DQ 2.doc PSY-428 WEEK 5 ASSIGNMENT.doc PSY-428 WEEK 5 DQ 1.doc PSY-428 WEEK 5 DQ 2.doc PSY-428-Week-5-Learning-Team-Assignment-Environmental-Proposal-and-Presentation-PLEASE-ADD-OWN-IMAGES.pptx PSY 428 COMPLETE CLASS PSY-428 WEEK 2 DQ 1.doc PSY-428 ORGANIZATIONAL PSYCHOLOGY PAPER.doc PSY-428 PRODUCTIVE AND COUNTER PRODUCTIVE BEHAVIOR.doc PSY-428 WEEK 1 DQ 1.doc PSY-428 WEEK 1 DQ 2.doc PSY-428 WEEK 2 DQ 2.doc PSY-428 WEEK 3 INDIVIDUAL...
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...The historical debate regarding nature and nurture has been going on for years and is still unresolved. Many theorists believe what we have inherited and our genes, makes us the way we are and how we develop. Other theorists believe it is the way we are brought up and our experiences, that make us the way we are and how we develop. Physical The way we look can be argued to be mainly due to nature. The genes we inherit from our parents make the basis of we look. For example, people often say ‘Don’t you look like your father/mother?’ Genetic inheritance can determine our eye colour, whether we have straight or curly hair or how tall we will be. We can also inherit certain disease which can seriously impact on our health. However, we can make decisions on how we look and change our appearance. There are many different cosmetic procedures available to alter our appearance. How we live our life and the choices we make can also have an impact on how we look. For example, eating junk food and not exercising can lead to obesity. The environment we are brought up in and the experiences we have, can influence our health which contributes to physical development. An example of how nature and nurture affect our physical development is; we may carry genes that increase our risk of developing type 2 diabetes, but if we eat a healthy diet and get sufficient exercise, we may not develop the disease. The genes for characteristics we inherit are called genotypes. The actual express of these...
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...knowledge and practices are used to help organizations achieve greater effectiveness, including improved quality of work life and increased productivity (Cummings, & Huse, 1989). In the 1950s and 1960s a new, integrated approach originated known as Organization Development (OD): the systematic application of behavioral science knowledge at various levels (group, intergroup, and total organization) to bring about planned change (Newstrom & Davis, 1993) Organizational development As defined by Richard Beckhard, "Organizational development" (OD) is a planned, top-down, organization-wide effort to increase the organization's effectiveness and health. OD is achieved through interventions in the organization's "processes," using behavioural science knowledge. According to Warren Bennis, OD is a complex strategy intended to change the beliefs, attitudes, values, and structure of organizations so that they can better adapt to new technologies, markets, and challenges. Warner Burke emphasizes that OD is not just "anything done to better an organization"; it is a particular kind of change process designed to bring about a particular kind of end result. OD involves organizational reflection, system improvement, planning, and self-analysis. Change Agent A change agent in the sense used here is not a technical expert skilled in such functional areas as accounting, production, or finance. He is a behavioral scientist who knows how to get people in an organization involved in solving...
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...Organizational Behavior W. Jack Duncan Book review Meera Iyer Chapters 1. Organizational behavior: defining the field 2. Historical perspective 3. Methodological foundations of organizational behavior 4. Personality development and attitudes 5. The cognitive basis of individual behavior 6. Motivation: Theory and selected research 7. Introduction to small group behavior 8. Leadership behavior and effectiveness 9. Intergroup analysis: Co-ordination and conflict 10. The organization and the individual 11. Environments, organizations and behavior 12. Power relations in organizations 13. Performance evaluation and organizational effectiveness 14. Planned change and organizational development This book is about organizational behavior. It is also a text on management. The objective of the book is to present a research based approach to management from an applied behavioral science perspective. I have summarized each chapter of the book, explaining the main points that the authors wish to communicate. © www.hrfolks.com All Rights Reserved Organizational behavior – Defining the field Organizations are collections of interacting and inter related human and non-human resources working toward a common goal or set of goals within the framework of structured relationships. Organizational behavior is concerned with all aspects of how organizations influence the behavior of individuals and how individuals...
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...ASSIGNMENT:1 QUESTION :What are the main foundations of Organization Development? What are the stages of OD as suggested by Kurt Lewin and subsequently modified by Lippitt, Watson &Westley? ANSWER: 1) FOUNDATION OF OD (a) The field of OD rests on a foundation of values and assumptions about people and organizations. These beliefs help to define what OD is and guide its implementation. (b) Values have always been an integral part of OD package. OD values and assumption developed from research and theory, by behavioral scientist and from the experiences and observations of practicing managers. OD values tend to be humanistic, optimistic and democratic. (d) The knowledge base of OD is extensive and is constantly being upgraded. The most important concept on which OD is constructed is as follows: i) Model & theories of planned change : Organization development is directed at bringing about planned change to increase an organization's effectiveness, generally initiated and implemented by managers, often with the help of an OD practitioner either from inside or outside of the organization. Organizations can use planned change to solve problems, to learn from experience, to reframe shared perceptions, to adapt to external environmental changes, to improve performance, and to influence future changes. The theories describe the different stages through which planned change may be effected in organizations and explain the process of applying OD methods to...
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...A behavior assessment is a change that focuses on behavior rather than the underlying traits, hypothetical causes, or presumed dimensions of personality. (Gregory,2004) The five phases of a behavior assessment are: behavioral observations, physiological assessment, biological assessment, structured interviews and analogue tests. Behavioral observations- this is what the client is doing physically and emotionally. Physiological assessment- this is based on a physical examination to check health issues and to check for various medications and their effects on the body. Biological assessment- this is check for any underlying conditions that affects the client whether inherited or from the community. Structured interviews- these are to see through various questions the duration, frequency or the intensity of the target behavior is well-defined. Analogue tests- these are tests used in behavior therapy to see if certain procedures and goals are to be used in and for various social exchanges. In the physiological phase of a behavioral assessment the behavioral analyst will look at the various gestures of the client, the body language, tone of voice and facial expressions. Behavioral observations are necessary to see if therapy is a necessity to work on the behaviors to see how they are effecting the client in a normal and proper way or are the behavior(s) going to cause trouble for the client or the family and others that are around them. The Behavioral analyst will consult with...
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...A nonshared environmental variance is when children are raised in the same household but gain different experiences. It is possible for two identical twins to grow up together, in the same household and raised by the same biological parent, yet grow up with entirely different personalities. This means that a child and their siblings can have different personalities based on the environmental features they have encountered outside of their household. Is practical that one of the twins could be more extrovert than the other twin and vice versa. There are many possible factors that could create nonshared experiences for the two twins living in the same home. One factor can be that the parents of the twins can placed them in different classrooms and prevent them from taking the same classes together because then they would not develop their own personality. In this situation one of the twins could probably end up liking different school subjects that best interest them which then can help them develop their own personality. Another nonshared environmental factor is that one of the twins can be sick while the other twin is perfectly healthy. The healthy twin can interact with the environment and can be influenced by the interaction that is being encountered. In this situation the healthy twin could become more extrovert because he or she is doing more activities without the presence of the sick twin. The sick twin would most likely be an introvert if his conditions last a bit longer...
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...Industrial and Organization Psychologist April McCormick PSY/435 April 23, 2012 Dorothy Rodwell Industrial and Organization Psychologist Industrial and organizational psychology has been the study of psychology within the workplace since the 1800”s (Spector, 2008). Industrial/Organizational Psychology is the learning of different events within the job surrounding I/O psychology is extremely important within the workplace for employees. I/O psychology helps employee’s behaviors toward each other, customers, and it helps restore the business. Industrial and organizational psychology is an incorporation of psychological principles within a workplace to solve its problems (Spector, 2008). I/O psychology is basically there to improve the environment and the quality for employees, and to increase the efficiency and effectiveness of behavior in a business (Spector, 2008). Evolution of Industrial/Organizational Psychology In the 1800s and early 1900s psychologist was applying the theories of psychology to organization of business (Spector, 2008). The two scientists who started industrial/organizational psychology are Hugo Munsterberg and Walter Dill Scott who was university professors who had an interest in employee, and application of new psychological tests of industry. Scott and Munsterberg wrote two books one in 1903 The Theory of Advertising, and in 1913 Psychology and Industrial Efficiency. In 1911Fredrick Winslow Taylor developed the theory of “Scientific Management”...
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