...ASHLEY AND HER FRIENDS IN A VACATION Ashley and her friends wants to go in a vacation. So, they decided to go to Boracay. (At the airport) Ashley: Where do you want to check in? Jessica: I heard La Carmela de Boracay is a good place to visit. Would you like to see? Ashley: what do you think guys? Melody: Let’s go! (They took a cab to La Carmela de Boracay.) (At La Carmela de Boracay) Doorman: Good afternoon, Ma’am. Welcome to La Carmela de Boracay. Nicole: Good afternoon. (They go to the Front desk.) Front desk officer: Good afternoon, Ma’am. Welcome to La Carmela de Boracay. I’m Simone. How may I help you? Nicole: We would like to see what the available rooms? Receptionist: Let me check for a while, Ma’am. Nicole: Ok, Simone. (After a few minutes) Receptionist: Our available rooms for now Ma’am are the suite room and the quad room. Nicole: What’s in your suite room? Receptionist: Suite room has 2 rooms with 1 queen size bed and 1 double size bed in each room. It also has kitchen and living room. You can also enjoy the sea side view. The bathroom has bath tub. Nicole: How much is that? Receptionist: It costs P11, 500 per night and meal is not included. Nicole: What do you think guys? Kimberly: Simone, how about the quad room? How much is that? Receptionist: The quad room costs of P8, 700 per night and the meal is not included. It has 1 queen size bed and 1 double bed. And its city view. Melody: Guys, I think the suite room is much better. Though...
Words: 1695 - Pages: 7
...saying (what they didn’t yet know) their last goodbyes. I walked slowly and anxiously to the ship. A sudden chill of anticipation washed over me as I became just a few steps away from entering the ship. I was going to New York to visit my older sister who was soon to be married. The next thing I heard was my mother calling for me to hurry up onto the ship. I didn’t realise that I had stopped half way up the stairs daydreaming, and was holding up all the contented passengers. I was inside now and I couldn’t believe my eyes. It was incredible, like something I’ve never seen before! Everything was so clean and tidy. I could even see my own reflection in the floor! I looked up and it seemed as if there was no ending to the ceiling. The bellboy escorted us up to our deluxe suite, shortly along with our luggage. The room was astounding, far beyond anything I’d ever expected. My four-poster bed sat in the middle of my room with the bathroom and living room on each side. As my mother turned her back, I jumped onto the humungous bed in joy. That’s when I became aware of how comfortable the bed was. Unfortunately my mother turned back around before I could get off and sort out my dress again. She stared with an evil glint in her eye and then went over the same lecture she tells me nearly every day: “You are a young lady now Elizabeth, you cannot be going around acting the fool. That’s not upper class behaviour…blah blah blah!” I was only fifteen; I didn’t want to be like...
Words: 371 - Pages: 2
...Helping distressed OFWs bounce back TO WHAT extend are you willing to earn a living? Ronald Espiritu, a 33-year-old oversea Filipino worker (OFW) based in Miami, Florida endured hunger, fatigue, and worse, a measly salary—way below the minimum wage—just to make a living, according to a report in Pinoy-OFW.com. Along with a group of fellow Filipino workers, Espiritu may have had never seen daylight outside W South Beach hotel, Lincoln Road’s Quattro Italian restaurant, and Admiral’s Cove country club in Jupiter where he worked 100 hours weekly as a waiter and bellboy. His nights weren’t any better. As if there was enough time for a recommended eight-hour sleep, Espiritu always returned to a small barrack, where he and several other Filipinos were compressed like solid molecules, organized by the employment agency which brought him in Miami. But did money make it all worth while? Not really. Espiritu was paid only $6 per hour, which is below the minimum wage of $7.67. And sometimes, according to Espiritu, they weren’t paid at all. Espiritu and his fellow countrymen abroad was a clear victim of human trafficking, which is common to Filipinos. One million Filipinos migrate abroad every year for work opportunites, while 10 million Filipinos currently live and work abroad, according to the International Labor Organization. Meanwhile, a report commissioned by U.S. Secretary of State Hilary Clinton titled “2011 U.S. Department of State Trafficking in Persons Report” placed...
Words: 666 - Pages: 3
...Chapter One Introduction 1. Introduction At present in the world the largest and fastest growing industry is the tourism and hotel industry. Though, in Bangladesh the amount of manpower in hotel industry is not that much high with the comparison of the developed country. But in the near future this industry has a bright future in Bangladesh because of the charming natural beauty, lots of historical places and the largest sea beach of the world. The first part is about the Introduction of Hotel Sea Crown. For an expanding economy, a developed & efficient tourism Hotel is important. Bangladesh Resort and Hotel Limited has been incorporated in Bangladesh 09th day of june,2003 as a private company Limited by share under the companies Act 1994. The principle activity of the company is to business of hotel, restaurant, café, refreshment room. The commercial operation from 12th November,2004 with three star deluxe hotel constructed in its own land at Marine Drive, kala Toli, Cox’s Bazar and hotel named after “ Hotel Sea Crown” and its Corporate office is in Gulshan Model Town, Dhaka from where all reservation, marketing and accounts activities are operated. The methodology, scope of the report & the limitations are also described here. The second part is about overview of Hotel Sea Crown, which includes the historical background, mission & objectives of the hotel. It also plays a great role in Bangladesh. So it faces some threats. But it has a lot of opportunity here...
Words: 9854 - Pages: 40
...Compound Word List #1 A Compound Word is 2 words into 1 word. | | lifetime | elsewhere | upside | grandmother | cannot | baseball | fireworks | passport | together | become | became | sunflower | crosswalk | basketball | sweetmeat | superstructure | moonlight | football | railroad | rattlesnake | anybody | weatherman | throwback | skateboard | meantime | earthquake | everything | herein | sometimes | also | backward | schoolhouse | butterflies | upstream | nowhere | bypass | fireflies | because | somewhere | spearmint | something | another | somewhat | airport | anyone | today | himself | grasshopper | inside | themselves | playthings | footprints | therefore | uplift | supergiant | homemade | without | backbone | scapegoat | peppermint | | | Compound Word List # 2 | | eyeballs | longhouse | forget | afternoon | southwest | northeast | alongside | meanwhile | keyboard | whatever | blacksmith | diskdrive | herself | nobody | seashore | nearby | silversmith | watchmaker | subway | horseback | itself | headquarters | sandstone | limestone | underground | glassmaking | riverbanks | touchdown | honeymoon | bootstrap | toothpick | toothpaste | dishwasher | household | township | shadyside | popcorn | airplane | pickup | housekeeper | bookcase | babysitter | saucepan | lukewarm | bluefish | hamburger | honeydew | raincheck | thunderstorm | spokesperson | widespread | weekend | hometown | commonplace...
Words: 917 - Pages: 4
...MR. JONES (BIPOLAR DISORDER) GENERAL PSYCHOLOGY ABSTRACT This research paper discusses the movie “Mr. Jones.” It details the character Mr. Jones and tells about his current psychological condition (bipolar disorder). It further discusses the causes, symptoms, treatment, and ethical issues concerning this disorder. MR JONES Mr. Jones is a movie about a charismatic man who is diagnosed as bipolar and is committed to a psychiatric institution. He is diagnosed incorrectly at first but then receives the correct diagnosis and becomes romantically involved with psychiatrist Dr. Elizabeth Bowen. This movie deals with bipolar disorder and displays the signs and symptoms of the disorder, possible causes of the disorder, treatments of the disorder, and the ethical issues involved when the patient becomes romantically involved with his psychiatrist. Bipolar disorder, formally called manic depression, is a mental disorder characterized by severe and recurrent depression or mania with abrupt or gradual onsets and recoveries (Encyclopedia Britannica, 2011). The states of mania and depression may alternate where one mood state may predominate over the other, or they may be mixed or combined with each other (DSM-IV, 2006). Bipolar disorder causes dramatic mood swings from overly high and/or irritable to sad and hopeless, and then back again, often with periods of normal mood in between. Severe changes in energy and behavior go along with these changes. These are not the normal...
Words: 1850 - Pages: 8
...Truly Not a Dummy If William Ellsworth Hoy were playing today, he would not be called "Dummy"--not by players nor by fans nor by the media. He'd be "Bill" or "Billy," perhaps "Will" or "Willie," maybe even "Ellie." He wouldn't be a deaf mute, either. He'd be "aurally and vocally challenged." But back when Hoy was playing, nicknames were descriptive, often to the point of cruelty. To Hoy, his condition wasn't an excuse; it was what it was. Indeed, he referred to himself as "Dummy" and politely corrected those who, for whatever reason, called him "William." Hoy would have been an exceptional man with or without his handicap. After his baseball career was over, he used his celebrity status to foster the needs and concerns of the deaf. He had a zest for life and once walked 72 blocks at the age of 80 to see his son, Judge Carson Hoy preside in court. At that advanced age he also danced the Charleston and pruned trees on his farm. William Ellsworth Hoy was born in Houcktown, Ohio, on May 23, 1862. His parents, Rebecca Hoffman and Jacob Hoy, were of English-German and Scottish stock and had a farm in Houcktown. William had three brothers, Smith, Frank, and John, as well as sister Ora. Contracting meningitis when he was three years old left William deaf and mute. Hoy entered the Ohio School for the Deaf in 1872, graduating in 1879. Highly intelligent and hardworking, he was valedictorian of his high school class. In those days many deaf people were either employed or self-employed...
Words: 2151 - Pages: 9
...they didn’t yet know) their last goodbyes. I walked slowly and anxiously to the ship. A sudden chill of anticipation washed over me as I became just a few steps away from entering the ship. I was going to New York to visit my older sister who was soon to be married. The next thing I heard was my mother calling for me to hurry up onto the ship. I didn’t realise that I had stopped half way up the stairs daydreaming, and was holding up all the contented passengers. I was inside now and I couldn’t believe my eyes. It was incredible, like something I’ve never seen before! Everything was so clean and tidy. I could even see my own reflection in the floor! I looked up and it seemed as if there was no ending to the ceiling. The bellboy escorted us up to our deluxe suite, shortly along with our luggage. The room was astounding, far beyond anything I’d ever expected. My four-poster bed sat in the middle of my room with the bathroom and living room on each side. As my mother turned her back, I jumped onto the humungous bed in joy. That’s when I became aware of how comfortable the bed was. Unfortunately my mother turned back around before I could get off and sort out my dress again. She stared with an evil glint in her eye and then went over the same lecture she tells me nearly every day: “You are a young lady now Elizabeth, you cannot be going around acting the fool....
Words: 1990 - Pages: 8
...INTRODUCTION http://books.google.co.in/books?id=OVBPSkR8nicC&printsec=frontcover&dq=reasons+for+popularity+of+resort&hl=en&sa=X&ei=JYQdUsaZFcuXrAf2o4Bg&ved=0CC8Q6AEwAA#v=onepage&q=reasons%20for%20popularity%20of%20resort&f=false Resort management is the combination of three elements: * Recreational attractions that draws guests to the facility * Housing and food and beverage services that cater to the people away from home * Activities to occupy guests during their stay RESORT: A resort is a place for relaxation or recreation, attracting visitors for vacations and/or tourism. Resorts are places, towns or sometimes commercial establishment operated by a single company. Towns which are resorts — or where tourism or vacationing is a major part of the local activity — are sometimes called resort towns. If the resorts are situated near the sea, then they are called seaside resorts. Inland resorts include ski resorts, mountain resorts and spa towns. Towns such as Sochi in Russia, Sharm el Sheikh in Egypt, Barizo in Spain, Cortina d'Ampezzo in Italy, Druskininkai in Lithuania, Cancun in Mexico, Newport, Rhode Island, in the USA, Ischgl in Austria, St. Moritz in Switzerland, Blackpool in England and Malam Jabba in Pakistan are well-known resorts. In North American English, the term "resort" is now also used for a self-contained commercial establishment which attempts to provide for most of a vacationer's wants while remaining on the...
Words: 2652 - Pages: 11
...CUSTOMER SATISFACTION TOWARDS SERVICE QUALITY OF FRONT OFFICE STAFF AT THE HOTEL A MASTER S PROJECT BY ALIN SRIYAM Presented in Partial Fulfillment of the Requirements for the Master of Arts Degree in Business English for International Communication at Srinakharinwirot University May 2010 CUSTOMER SATISFACTION TOWARDS SERVICE QUALITY OF FRONT OFFICE STAFF AT THE HOTEL A MASTER S PROJECT BY ALIN SRIYAM Presented in Partial Fulfillment of the Requirements for the Master of Arts Degree in Business English for International Communication at Srinakharinwirot University May 2010 Copyright 2010 by Srinakharinwirot University CUSTOMER SATISFACTION TOWARDS SERVICE QUALITY OF FRONT OFFICE STAFF AT THE HOTEL A MASTER S PROJECT BY ALIN SRIYAM Presented in Partial Fulfillment of the Requirements for the Master of Arts Degree in Business English for International Communication at Srinakharinwirot University May 2010 Alin Sriyam. (2010). Customers Satisfaction towards Service Quality of Front Office Staff at the hotel. Master s Project, M.A. (Business English for International Communication). Bangkok: Graduate School, Srinakharinwirot University. Project Advisor: Dr. U-maporn Kardkarnklai. Due to the increasing competition of service business and the high demand of the customers, service quality is the fundamental factor to measure customers satisfaction at the Mercure Hotel Pattaya. The objectives of the study are (1) to assess customers expectation and perception...
Words: 11542 - Pages: 47
...United States 5th Circuit Court of Appeals Reports - NORDMANN v. NATIONAL HOTEL COMPANY, 425 F.2d ... Page 1 of 7 NORDMANN v. NATIONAL HOTEL COMPANY, 425 F.2d 1103 (5th Cir. 1970) Mary LeBlanc NORDMANN, wife of/and Ervin A. Nordmann, Plaintiffs-Appellees, v. NATIONAL HOTEL COMPANY, d/b/a The Jung Hotel et al., Defendants-Appellants. No. 26894. United States Court of Appeals, Fifth Circuit. April 19, 1970. Page 1104 Ashton R. Hardy, New Orleans, La., for defendants-appellants. Phillip A. Wittmann, David L. Stone, New Orleans, La., for plaintiffs-appellees. Before RIVES, BELL and DYER, Circuit Judges. RIVES, Circuit Judge: Mr. and Mrs. Nordmann sued the National Hotel Company for damages which resulted from a robbery and assault committed upon them in a Jung Hotel room in New Orleans between 12:10 A.M. and 1:10 A.M. on October 18, 1965. The Nordmanns, accompanied by a friend and business associate, William Mixon, registered into the hotel as paying guests the previous afternoon. That evening, with several other friends, they attended a ball in the hotel ballroom. The hotel contains some twelve hundred guest rooms, and there were some twelve to fourteen hundred people at the ball. Shortly after midnight, when the Nordmanns left the ball and started up to their room, they entered a self-serving, automatic type elevator. They were followed by the man who later robbed and assaulted them. When they left the elevator they did not notice that this man followed until Mr. Nordmann put...
Words: 4404 - Pages: 18
...Career Opportunities in Hospitality Industry Cruise Line Hotel Director - The Hotel Director oversees the whole Hotel Operations including the Guest Services department, the Food and Beverage department, the Housekeeping department, and the Entertainment department. Marketing and Revenue Manager - Oversees all the revenues onboard the ship and helps implement strategies to increase onboard sales within various departments. Candidate works closely with the Hotel Director and Cruise Director as well as the Training and Development Manager. Guest Services Manager - Oversees the Customer Relations Manager, Financial Controller, and Shore Excursions Manager. Customer Relations Manager - Manages the guest service team to achieve optimal passenger service. The Customer Relations Manager enforces policies and procedures for front desk cash handling. Financial Controller – Manages the financial controls and accounting functions of the vessel. This person provides the financial reporting to the Hotel Director. The Financial Controller manages credit card and cash transactions. This position oversees and trains the Front Desk Supervisor as well as the Night Manager/Auditor. Shore Excursion Manager - Manages the shore excursion desk; Books shore excursions for guests; Supervises the Shore Excursion Assistants; Handles and resolves guest complaints; Liaises with shoreside tour operators. Guest Services Supervisor - The Guest Services Supervisor addresses guest complaints...
Words: 4153 - Pages: 17
...Front office and guest safety and security Security Issues ---------------------- Security encompasses areas such as security of the property itself, company assets, employees' and customers' personal belongings and valuables, life security, personal security etc. In all workplaces management stipulates that it is not responsible for valuables and employees personal belongings (their handbags, items kept in the personal lockers, etc.). Yet management must take all possible measures to prevent theft among employees and of employee belongings through its hiring practices and through the implementation of effective management, human resources and operational policies, such as: • Background checks of selected applicants • Policies related to employees' entry to, and exit from, the workplace • Spot checks of locker rooms and lockers • Effective supervision and control during the work cycle • Policies related to the discovery of criminal records and wrongdoing among, and by, employees • Control of people entering and exiting the workplace With regard to guest valuables, management informs guests that the hotel is not responsible for valuables left in the room, advising them to secure these in safety deposit boxes provided by the hotel. Besides taking care of security issues related to the people they employ (as outlined above), management must undertake some necessary measures, among which: • Providing "secure" (safety) deposit boxes...
Words: 4569 - Pages: 19
...Gumising!—2005 http://wol.jw.org/en/wol/d/r27/lp-tg/102005482 Limang Paraan Upang Makahanap ng Trabaho SINO ang nakakakuha ng pinakamagandang trabaho? Lagi bang ang pinakakuwalipikadong aplikante? “Hindi,” ang sabi ni Brian, isang konsultant sa paghahanap ng trabaho. “Ang trabaho ay karaniwan nang ibinibigay sa pinakamahusay maghanap ng trabaho.” Ano ang magagawa mo upang maging mas mahusay kang maghanap ng trabaho? Isaalang-alang natin ang limang mungkahi. Maging Organisado Kung nawalan ka ng magandang trabaho o matagal-tagal ka na ring walang trabaho, madali kang masiraan ng loob. “Nang una akong mawalan ng trabaho, tiwala akong makahahanap ako ng iba,” ang sabi ni Katharina, isang modista sa Alemanya. “Pero habang unti-unting lumilipas ang mga buwan at hindi pa rin ako nakahahanap ng trabaho, nanlumo ako. Nang maglaon, nahihirapan na akong ipakipag-usap ang bagay na ito sa aking mga kaibigan.” Paano mo malalabanan ang pagkadama ng kawalang-pag-asa? “Mahalagang gumawa ka ng sarili mong iskedyul na para bang isa itong regular na ‘araw ng trabaho’ upang mapasimulan mo ang araw na nalalaman kung ano ang kailangan mong gawin,” ang mungkahi ng aklat na Get a Job in 30 Days or Less. Iminumungkahi ng mga awtor na “magtakda [ka] ng pang-araw-araw na mga tunguhin at itala ang iyong nagawa.” Bukod diyan, sinasabi nila na “sa bawat araw ay dapat kang magbihis na parang papasok ka sa trabaho.” Bakit? “Dahil kung nakabihis ka nang wasto, magkakaroon ka ng higit na kumpiyansa kahit...
Words: 3649 - Pages: 15
...University of Hawaii at Manoa Service-dominant logic & Marketing audit report: Hanh Phat Consultancy NGUYEN Thanh Hanh – Vemba 9 Hanoi Table of Contents A. “Marketing” vs “marketing” concept and Service – dominant logic Concept Explanation ………………………………………………………………………….2 Implementation in my practical business……………………………………………………...2 B. Marketing Audit Report: Hanh Phat Consultancy Executive Summary………………………………………………………………………….. 3 Company Introduction………………………………………………………………………3-4 Mission Statement……………………………………………………………………………..4 Situation & SWOT analysis ……………………………………………………………...4-5 Customers Equity & Competition………………………………………………………….6 Portfolio Analysis using Boston Consulting Group & GE Matrixes……………………..6-7 Segmenting, Targeting, Positioning ………………………………………………………..8 Marketing Mix ……………………………………………………………………………...9 Product, Price, Place, Promotion……………………………………………………………9 Conclusion and Recommendations……………………………………………………….10-11 A. “Marketing” vs “marketing” concept and Service – dominant logic Concept Explanation In my viewpoint, the two ideas of Peter Drucker and S Vargo on marketing try to convey an important message in analysing the “Marketing” that is not only a sole activity to engage in the market with its own business strategy but also “marketing” with involving the whole business to finalize the result based on customers’ needs, wants and requirements...
Words: 4322 - Pages: 18
