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Benefits & Challenges of a Diverse Workforce

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Submitted By melanielots
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Introduction
As the U.S. workforce becomes increasingly diverse, this shift can imply changes in employee education, training, and management methods. These components make the discussion about diversity in the workplace a relevant topic that needs to be addressed by organizations and their leaders. This essay will evaluate the benefits and challenges a diverse workforce poses to an organization.
Benefits of a Diverse Workforce The inclusion of a diverse workforce can offer an organization a broad range for service. “The opportunities arise from the number and variety of perspectives that can be used to solve problems and the external links that individuals provide to the group. The challenges come from the conflicting values and stereotypes that people often bring to the team” (Mayo, 1999). Mayo goes on to say that as the consumer market becomes increasingly diverse, it should be a priority for an organization to meet their customers’ needs. For example, by aggressively recruiting talented Hispanic employees, a company can better understand and improve upon their Hispanic business strategies. Since global markets are bringing new customers into the marketplace, adding diversity to a workforce can help meet the needs of this growing customer base. A second benefit of a diverse workforce is the idea that the group can develop more innovative and creative ways to solve problems. When a team represents a variety of perspectives, they can become highly productive and effective because each person will approach the same problem in a different way. Mayo’s article references a study that was conducted, comparing homogeneous and heterogeneous groups which found that teams of people who had different backgrounds, views, and personalities were more creative in solving problems. “Having people with different capabilities and educational backgrounds on

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