Best Game Productions is facing an urgent business dilemma. It has been working for two years to create a highly anticipated video game, but during the beta tests in which the company asked selected reviewers to play the game and provide feedback, it has discovered a major bug that hurts the quality of the game. It has generated enough buzz for the game’s release and the release date has already set for the coveted holiday season, which is not enough to fix the bug. Customers are anticipating the game’s release for a long time and marketing materials for the release date have been already deployed. If Best Game Productions proceeds to release the game according to the schedule, the game will be of lower quality and a disappointment to customers from quality. If Best game Productions fixes the bug and delays the release, it will not only disappoint its customers from anticipated release, but it also risks that its customers use holiday sales and purchase competitors’ products. This business scenario involves multiple internal and external stakeholders and as Post pointed out, in order to address varied and dynamic concerns of different stakeholders and eventually find the best solution for Best Game Productions, it is important for a consultant to consider all important stakeholders’ perspectives. First, let’s identify who are internal stakeholders and who are external stakeholders that a consultant needs to take into account. The internal stakeholders are the executive suite including CEO of the firm, and employees in various departments. Employees of all levels at Best Game Productions are involved in the business on a daily basis. Some employees like CEO and CFO involve in all aspects of Best Game Productions on a high level, whereas some employees such as game developers are involved in a subset of the organization. They all have
