...Best Practices Manual for Supervisors Student SUPERVISION AND LEADERSHIP George Reinoehl July 19, 2008 Contents INTRODUCTION ....................................................................................................3 PART ONE: COMMUNICATION SKILLS ..............................................................5 PART TWO: ORIENTATION AND TRAINING .......................................................7 PART THREE: PRODUCTIVITY ............................................................................10 PART FOUR: PERFORMANCE APPRAISALS .....................................................12 PART FIVE: RESOLVING CONFLICTS .................................................................14 PART FOUR: EMPLOYEE RELATIONS ................................................................16 PART FOUR: REFERENCES .................................................................................18 Introduction “Best Practices” is a term that has spawned in the business world in past recent years that explains what the best processes are and why these processes should be adhered too. Best Practice is defined as “a technique or methodology that, through experience and research, has been proven to reliably lead to a desired result.” (Whatis.com, 2008) Within management best practices, there are five important components: Skills, Processes, Solutions, Resources, and Improvement. Dissemination is what allows best practice programs to impact an organization...
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...Best Practices Manual for Supervisors University of Phoenix September 24, 2011 MGT/210 Supervisors are a great asset to a company’s success. Supervisors need to be effective and efficient in their job as well as managing the employees beneath them. Supervisors have some of the greatest responsibilities in assuring that their teams are performing their task and achieving their goals to make the company successful. To have a successful team, Supervisors will need to demonstrate some best practices in certain areas to manage the team, these areas are: 1. Demonstrating Communication Skills 2. Determining Effective Orientation and Training Methods 3. Improving Productivity for Teams 4. Conducting Performance Appraisals 5. Resolving Conflict 6. Improving Employee Relations This Best Practice Manual for Supervisor will take each of these six areas and will demonstrate two best practices for each area. If a supervisor will learn from these best practices then they will become an effective supervisor for their teams and their teams will become effective and efficient. Demonstrating Communication Skills Demonstrating communication skills is a must for every supervisor. If a supervisor has poor communication skills they will not be able to communicate effectively to their teams. The two best practices for demonstrating communication skills are learning to listen, and keep written and verbal communications clear. The first best practice to communicate effectively...
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...Best Practice Manual for Supervisors December 2, 2011 MGT The Best Practices Manual for Supervisors is for individuals who are new to the role of supervising. This manual will provide detailed specifics in; communication, orientation, teams, appraisal, resolving conflict, and employee relations. Not only are these roles beneficial but, necessary for people that are taking on a demanding position for a company. Supervisors need to practice and master the specifics to become a magnificent leader and team player. This practice manual will give new supervisors innovative ideas and lead them in the right direction so that their practices will become enriched and tactical. In small and large companies or cooperation’s people use communication every day to effectively communicate in their position’s so that the job gets done. Communication: Today many people live in a fast pace society where effective communication has come in many different styles. Not to mention that electronic devices, such as, email, internet, and cell phones are all newer ways to communicate with employees and co-workers. These things have made it easier to communicate on a different level then the typical face-to-face interaction many people were used to. As a supervisor it is important to know how to use these devices to make the job more commutative. Using the internet has made scheduling tasks easier and faster and lets everyone know what is going on without leaving people out of so called...
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...Best Practice Manual for Supervisors MGT/210 8/18/2011 Lisa Newman The purpose of a best practice manual for supervisors is to provide a reference guideline for new supervisors. As a reference, this manual could serve as a training aid for supervisors and a management resource for performance evaluations of employees. The manual contains an overview of the best practices to use for the following supervisory responsibilities: • Demonstrating communication skills. • Determining effective orientation and training methods. • Improving productivity for teams. • Conducting performance appraisals. • Resolving Conflicts. • Improving employee relations The approaches described in this manual will assist supervisors in providing the best and most effective solutions to any problems the employees or supervisors might face. This guideline will ensure that supervisors are aware of the objectives and standards to follow to help improve employee’s production. Demonstrating communication skills is one of the most important skills a supervisor can have. Supervisors should be able to direct, motivate, and persuade their colleagues in order to maintain an acceptable working relationship that will encourage positive results. A large part of all three of these skills is the ability to listen and absorb the ideas of others (Rue & Byars, 2004). Active listening skills help supervisors absorb their employees concerns. The key to being an active listener is...
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...Best Practices Manual Best Practices Manual for Supervisors Axia College University of Phoenix MGT/210 Supervision and Leadership 1 Best Practices Manual 2 February 3, 2008 SHOWING COMMUNICATION SKILLS Communication is about more than the meaning of what you say. Sometimes people who communicate only about information look arrogant and cold. At the same time, people who try to be polite and make small talk instead of speaking usefully might seem boring and irrelevant. As a supervisor, your best strategy to look be a good colleague is to be able to talk in a friendly, social way, while giving people the useful and accurate information that they need (Watson, 2003). Best Practices Manual 3 Communication is one of the most important ways a supervisor can build trust and respect among colleagues. Showing interest and concern in things that are important to coworkers helps to create positive connections that can be very helpful when dealing with work-related issues. For example, team members will generally appreciate a supervisor who shows interest in them as real people—beyond their ability to complete tasks or solve workrelated problems (Watson, 2003). One of the things that often hurts relationships between supervisors and their employees is misunderstandings. People tend to make assumptions about the words and behaviors of other people in their workplace. A good supervisor can validate the perception that they have about what people...
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...Best Practices Manual Best Practices Manual for Supervisors Axia College University of Phoenix MGT/210 Supervision and Leadership 1 Best Practices Manual 2 February 3, 2008 SHOWING COMMUNICATION SKILLS Communication is about more than the meaning of what you say. Sometimes people who communicate only about information look arrogant and cold. At the same time, people who try to be polite and make small talk instead of speaking usefully might seem boring and irrelevant. As a supervisor, your best strategy to look be a good colleague is to be able to talk in a friendly, social way, while giving people the useful and accurate information that they need (Watson, 2003). Best Practices Manual 3 Communication is one of the most important ways a supervisor can build trust and respect among colleagues. Showing interest and concern in things that are important to coworkers helps to create positive connections that can be very helpful when dealing with work-related issues. For example, team members will generally appreciate a supervisor who shows interest in them as real people—beyond their ability to complete tasks or solve workrelated problems (Watson, 2003). One of the things that often hurts relationships between supervisors and their employees is misunderstandings. People tend to make assumptions about the words and behaviors of other people in their workplace. A good supervisor can validate the perception that they have about what people...
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...Practice Manual 1 Practice Manual for New Supervisors By Krystal King September 24, 2010 University of Phoenix-Axia College MGT210 Practice Manual 2 When talking about supervising and hiring new employees there are many issues to consider when training new employees so that they know what the company is about as well as how to treat and communicate with customers. When considering how to do an orientation there is a large amount of time in store for supervisors to make sure that the orientation and training programs are all up-to-date. Supervisors are responsible for improving the productivity that comes from that supervisor’s department. When considering the rating performance of employees, the supervisors should make sure that the employees know and understand what the performance appraisals consist of. If the supervisor does not let the employees know anything then the employees will not know what to do. The supervisors are also responsible for making sure that there are no conflicts between employees. If there is a problem then the supervisor is to resolve the issue or find someone who can. One of the most important issues is to make sure that the employee knows and understands the company’s policies as well as what the company wants to succeed. Demonstrating Communication Skills Communication is one of the most important issues concerning working for any business or company. One thing to remember is to make sure that when talking to a customer or even...
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...Best Practice Manual for Supervisors This manual is intended to help new supervisors with knowing what is needed to be done within the company. It is set up to show them how to implement and maintain the best work place and programs as is necessary in supervisory responsibilities. This manual is aimed at turning the prevailing and standards and ethics into practical and profitable so that objectives of the organization may best be achieved. 1. Demonstrating Communication Skills. When being a supervisor or manager communication is a key role in everything that is done within the company. Supervisors must pay particular attention to building effective and efficient communication between themselves and others around them. Much of the company time is spent on communication both oral and written. Doors must be open for employees to share innovative ideas that should be freely discussed for possible utilization. A supervisor should maintain what is called an “open-door” policy. This is so all employees feel free to communicate with their supervisor and other people in management. In doing this it lets relations start among the supervisors and employees. It’s important for supervisors to communicate with their employees about things on the schedules, when meetings are going to be and other things that may be on the agenda. Feedback is another important tool as supervisors to use with their employees. A supervisor needs to offer specific and constructive feedback...
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...Best Practices Manual for Supervisors Robin Schmitz MGT/210 September 30, 2012 Catherine Wright Best Practices Manual for Supervisors A best practices manual for supervisors provides the tools needed to become an effective supervisor. This manual will discuss and demonstrate the areas and skills the supervisor needs to focus on to become an effective leader of an organization. The focused areas which will be discussed are; demonstrating communication skills, determining effective orientation and training methods, improving productivity for teams, conducting performance appraisals, resolving conflict, and improving employee relations. We will begin with the most important aspect of a supervisor’s position-demonstrating communication skills. DEMONSTRATING COMMUNICATION SKILLS Effective communication is one of the key components necessary for a supervisor position, because it helps in building trust and respect among all in the organization. The communication can entails more than the content of the statement, but it is also the dialogue used in expressing the statement. Supervisor who are rude, belligerent, or short in demonstrating communication tend to push fellow coworkers away, experience less productivity from the workers, and reveals no foundation of teamwork. Supervisors who mainly focus on work-related information when conversing tend to be viewed as arrogant or callous, and supervisors who tend to focus on social networking rather than useful information can be...
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...Best Practices Manual Rita Dillman MGT/210 October 2, 2011 Kim Suarez Best Practices Manual The most important thing a supervisor can do to improve the productivity and effectiveness in an organization be an effective communication, along with having the skills to demonstrate it. Communication an effective tool use to in form, command, instruct, access, influence, and persuade other people. Supervisors will spend approximately 3/4 of their time communicating. These skills are use to absorb information, motivate employees, and dual effectively with customers (and patients), and coworkers whether or not a supervisor has effective communication skills will significantly affect their success. Supervisors will need to give direction to the people who work for them. In communicating effectively to employees, they will be more receptive to new ideals, more cooperative if, and feel better about performing their duties. Supervisors who failed to provide clear guidance to their employees will see poor job performance from their employees. Employees need to know what is expected of them from their supervisors. A supervisor who practices good communication skills will be more effective and performing their own duties, which in closing improving employee relations, resolving conflict, handling issues involving the unions, and improving overall productivity. In practicing good communication skills a supervisor must be able to teach the employees good communications practices and...
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...Associate Level Material Appendix A Final Project Overview and Timeline Final Project Overview • Your manager has asked you and other veteran supervisors to create a best practices manual for new supervisors. Your assignment is to contribute two best practices for each assigned section of the manual. The sections to which you will contribute best practices cover the following supervisory responsibilities: 1. Demonstrating Communication Skills 2. Determining Effective Orientation and Training Methods 3. Improving Productivity for Teams 4. Conducting Performance Appraisals 5. Resolving Conflict 6. Improving Employee Relations • Your final project should fulfill the following requirements: o Be 2,100-2,800 words in length o Formatted according to APA guidelines o Submitted as a Microsoft® Word attachment o Contain a reference list with at least three sources from the University Online Library, only one of which can be your course textbook. Final Project Timeline You should budget your time wisely and work on your project throughout the course. As outlined below, the Week One and the Week Seven assignments in the course are designed to assist you in creating your final project. If you complete your course activities and use the feedback provided by the instructor, you will be on the right track to successfully complete your project. □ Suggested in Week One: Read the Final Project Overview and Timeline...
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...MANUAL HANDLING POLICY AND PROCEDURES 1. Overview 2. Scope OVERVIEW ABC Company is committed to continuously improving the management and standards of Occupational Health and Safety. This commitment extends to having a Policy which aims to eliminate manual handling incidents through a system of identification, assessment and control, supported by appropriate training and education. SCOPE This policy applies to all management, staff, contractors and visitors of ABC Company. POLICY ABC Company requires all management personnel to implement and maintain a Occupational Health & Safety management system. They will regularly monitor the system, in order to protect staff, contractors and visitors from risks to their health, safety and welfare, whilst engaged in operations or other work-related activities of ABC Company. ABC Company will ensure that injured workers receive prompt, effective rehabilitation and that any Workers Compensation claims are managed effectively, consistent with legislative requirements and Workcover standards. This will be achieved in consultation with employees and OH&S representatives, using systematic hazard management processes. Appropriate hazard identification, risk assessment, inspection and audit systems will be used, to identify measureable objectives and targets for improvement of OH&S within ABC Company. ABC Company will comply with all OH&S related legislative requirements and Australian Standards and will...
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...There are many different levels of employees within a company such as management, trainees, supervisors, owners, sales, and so on. Without all of the different positions it would leave a company with over loads of work for one person and would not leave room for variety with-in the work place. I would definitely have to say though that a company is developed around the type of leaders that represent that company and it is very important that company consists of the best supervisors and managers to carry the team. There are main functions within being a supervisor that helps carry the supervising role smoothly. The few that we are going to be talking about in this manual to help give examples of the best practices for supervisors is demonstrating communication skills, determining effective orientation and training methods, improving productivity for teams, conducting performance appraisals, resolving conflict, and improving employee relations. Good communication skills in the work place are a very big skill to have and make sure you are doing properly. “Communication is the act of exchanging information” (“Developing communication skills,” 2004) so any information that needs to be done in the work place needs to be communicated properly amongst employees. Communicating well with others and making sure every bit of information is being communicated clearly and properly will save a supervisor time of re correcting a situation because it did not get done properly due to bad communication...
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...people. Today, the hiring process is very competitive in nature, with the job typically going to the person who is most suitable from among the rest. While few employers get exactly what they are looking for in a new hire, those who get the best results are employers who put forth maximum effort in the recruitment process. The purpose for this paper is to highlight a practical system to recruit, interview, and select personnel successfully if my supervisor gave me the power to lead. Consequently, recruitment is the key...
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...| University Hospital | Memo To: Pat Rowe, Vice President From: Cynthia Bonavia CC: Jon M. Werner Date: 13-Oct-14 Re: Technology Training Recommendations It has come to my attention that our new software training has not been completed by all employees. This is extremely important that all employees complete the training to make the use of this software an easy transition as easy as possible and as your training consultant these are my recommendations. Prior to the training a needs assessment will be sent out to all employees including what technology difficulties the staff are having with the software and what training methods are best so we can better understand each employees business needs. We will also offer a couple of different choices to the training to fit everyone’s schedules. The reason the training may have failed is that employees didn’t take it seriously. If you seriously want everyone using this software then it must be mandatory that they all train for this transition. This software has been installed and should be used daily. Unfortunately, I believe that it needs to be a forced training otherwise they will not want to learn a new system, because that takes time and energy. We will do an assessment of their knowledge, skills and abilities so they can all be properly trained. Secondly, I don’t believe that coffee and doughnuts are enough of an inspiration to want to do a training. They are nice to have for the training and a nice gesture, but...
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