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Better Boston Beans

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Case Study 2-4

Better Boston Beans

Lisa Clanin
The Ethics Environment ACCT 530
Week 3
Date: September 21, 2013

Better Boston Beans Dilemma

With this particular case study I will discuss several questions and facts regarding Better Boston Beans. 1) A brief summary of the case. 2) Briefly explain the Six Pillars of Character. 3) Evaluate the actions of the parties from the perspective of six pillars of character. 4) evaluate the actions from the perspective of Kohlberg's six stages of moral development and what ethical reasoning can you develop from this case?
The case takes place in a coffee shop located in Boston’s famous Faneuil Hall Marketplace called Better Boston Beans. In this particular case Cindi is a recent college graduate that wants to experience “the real world”1 while making up her mind about grad school. She has been at the coffee shop for six months and has been thinking that it may be time to apply to grad school due to the actions of the assistant shift manager, Lyndell has made it a habit of late to leave early thus leaving Cindi to handle customers and close on her own. Cindi has not spoken to the supervisor about Lyndell’s behavior but is considering doing so because of it is becoming a regular habit and has affected customer service.
One night after Lyndell had already left a group of tourists came in and commented on the fact such a famous American coffee shop has only one person working. Cindi told the customer that her coworker was ill and had to leave early.
The Six Pillars of Character are Trustworthiness: Be honest, in other words do not lie, cheat or steal. Respect: Treat others with respect by following the Golden Rule. Responsibility: Do what you are supposed to do and be accountable for your words, actions and attitudes. Fairness: Play by the rules and do not take advantage of others. Caring: Be kind and

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