Premium Essay

Better World Books Case Study

Submitted By
Words 180
Pages 1
Mr. Taranjeet Singh
3256, Seaton Street
Victoria, British Columbia
November 3, 2015
Mr. John
Sales Executive, Better World Books
31, CN Tower
Toronto 35466
Dear Mr. John:
Subject: Refund money of Accounting 110 Book.
This is to notify you that the Book (Product code: 123) purchased by me from the online shopping portal of Better World Books is not working. I had placed the order on your portal on 21 October, 2015. As per your written commitment it would have been delivered to me within 7 days but I have received it on 03 November, 2014. I am not only annoyed with the delay of the supply but also with the condition of the Book.
It is not in good condition at all. I want you to make the refund within 7 working days otherwise I will appeal

Similar Documents

Free Essay

The Transformation of the Book Publishing Industry in Britain and the Us

...Impact case study (REF3b) Institution: University of Cambridge Unit of Assessment: UoA23 Title of case study: The transformation of the book publishing industry in Britain and the US 1. Summary of the impact (indicative maximum 100 words) Research undertaken by Professor John Thompson on the recent transformation of the book publishing industry has had an impact on practitioners in the publishing industry; on associated professions dependent on the publishing industry, such as writers of fiction and general interest nonfiction; on libraries and their acquisition policies; and on public debates. International reach is attested to by, among other things, invitations to address key professional bodies and writers organizations in the UK, Norway, Sweden, Denmark, Brazil and Argentina, citations in government reports in Norway and participation in policy discussions at the Library of Congress in the US. 2. Underpinning research (indicative maximum 500 words) The underpinning research was carried out by Thompson in the period from 1999 to 2012 at the Department of Sociology in Cambridge. During this period Thompson held two ESRC grants. The first grant supported a three-year research project on ‘New Technologies and Global Change in the Book Publishing Industry’; this research focused on the transformation of academic and higher education publishing in Britain and the US from c1960 to c2005. It involved detailed case studies of 16 publishing firms in Britain and the US and around 230...

Words: 2998 - Pages: 12

Premium Essay

Leading Quietly Case Study

...| Leading Quietly Case Study | Organizational Behavior | | Summary Traditionally, we think of great leaders as people who bring about change by their charisma, passion, and dedication to a noble cause. Thus, most of us think of leaders as courageous risk takers or in other words, heroes. Yet, in our daily life, we often find that the most effective leaders are rarely public heroes. They maintain a low profile, but do what is right for themselves and their organizations unnoticeably and without casualties. Harvard Business School professor Joseph Badaracco calls them "quiet leaders"--people who choose responsible, behind-the-scenes action over public heroism to resolve tough leadership challenges. Badaracco believes that what drive the society are the millions of small but important decisions that individuals make on a daily basis. He points out in the book that everyday leadership is not so dramatic, and daily leadership decisions are rarely being made by the top management of an organization. Thus, the book focuses the study on the middle and senior-level managers who make the ordinary decisions that ultimately determine an organization's success. The book is full of practical advice as it describes eight strategies for making effective leadership decisions in murky situations where the "right" thing is far from obvious. It also describes that good leaders are those who are honest with themselves about how well they truly understand a situation and how much control...

Words: 1549 - Pages: 7

Premium Essay

Globalization

...I chose the case study titled In Many Business Schools, the Bottom Line Is in English (April 10, 2007). This case study was about one of the ways some larger colleges and universities, internationally, are trying to increase revenues in their bottom line. They started to offer things like enrollment exams and entire courses in English due to the rising international enrollment. It speaks of English as being the working language. By working language it refers to the language those stakeholders or participants native tongues. This is a great example of international competition. Businesses are conforming to a standard to catch the eye of the consumer. This case is an example of globalization because it shows a trend in the global markets and culture. More and more colleges and universities want to be accessible to anyone so they offer course work in English, which happens to be the main language of the United States one of the biggest and trendiest countries in the world. The United States has one of the largest economies in the world as well, with a growing number of people. Most of these people want to be successful, well-educated members of society. What better way to entice these people to come abroad and learn the countries culture while getting a quality education. The price of this training is what the leaders of these colleges and universities are looking at. It cost a significant amount more money for a person from the United States to attend a higher education program...

Words: 765 - Pages: 4

Free Essay

Nike Case Study

...a profitable business model. Naomi Klein’s famous book, No Logo – Taking Aim at the Brand Bullies, first published in 1999, attacked many big brands accusing them of violating labor laws and using dirty tactics to dominate the changing markets. One of the brands that took a heavy hit in the book was Nike. In the case study Nike: The Sweatshop Debate, the author of this article continues on Klein’s theme, addressing accusations made against Nike for child labor usage through their suppliers as well as dubious sponsorship agreements. These accusations focus around the poor and hostile working conditions of Asian factories, the below-minimum wages and suppressive employee treatment. Nike, in many ways, became the evil representation of the entire sweatshop issue, then a surfacing theme and in many ways a new corporate territory in big scale, and opportunism had its price. Nike would be seen as a brand that would mercilessly exploit the labor opportunities of poorer countries, caring little of the origins of their products. It is fair to say, that changing this stigma would become a globally relevant issue for the entire corporation, and fixing the damaged brand image would be a challenge for the entire company for years to come. According to the article, Nike’s approach has been to gradually better the conditions of the workers through adopting programs to promote labor rights in the manufacturer countries, and to adopt better surveillance and reporting practices, along with hiring...

Words: 866 - Pages: 4

Free Essay

Middletown

...Middletown, A study in American Culture and Identity from the 1920’s to the Modern Era Ursulla Duruewuru Middletown studies were mostly interactive sociological case studies of the City of Muncie in Indiana conducted by Robert Staughton Lynd and Helen Merrell Lynd, husband-and-wife sociologists. The Lynds' findings were extremely detailed in Middletown: A Study in Modern American Culture, published in 1929, and in Middletown in Transition: A Study in Cultural Conflicts, published in 1937. Both of which went on to become very popular books and the basis of the Middletown studies. The named the town “Middletown” to guise the actual town that they were working on. "The city will be called Middletown. A community as small as thirty-odd thousand...[in which] the field staff was enabled to concentrate on cultural change...the interplay of a relatively constant...American stock and its changing environment" (1929: p. 8). The word "Middletown" was meant to suggest the average or typical American small city. While there are many places in the U.S. actually named Middletown, the Lynds were mostly interested in an idealized conceptual American type, and concealed the identity of the city by referring to it by this term. Sometime after publication, however, the residents of Muncie began to guess that their town had been the sole subject of the book. They wanted to research over a long period of time, and to check up on how a town might change. They wanted a typical, small American...

Words: 1150 - Pages: 5

Premium Essay

Behavioral Influence of Modernization on the Culture of Australia

...BEHAVIORAL INFLUENCE OF MODERNIZATION ON THE CULTURE OF AUSTRALIA Over the years, technology in many ways has crept into the society having a huge moral hold on decision-making and our culture. The purpose of the study is to stimulate a reflection on the relationship between modernization and culture. My case study will examine the general behavior over time of Australians, through the regular monitoring of their Sources of information and technological advancement throughout this time, asking the question, how is modernization affecting behavioral and cultural change? A recent study by Professor Andrew Urevbu (1997) focused on the relationship between media, age, sex, religiosity and its influences on the culture of people. The study examined the given variables in an external or international context with the aim of Australia holding the same results (Merchant, 2007, 432). In recent years, technology has been internalized in almost every sector including the information sector and industrial sector. This has led to modernization of the world. Through the study of sociocultural influences, a look at the incorporating technological diversity into culture and its effects over time (Eshun and Gurung, 2009, 176-236). In every society, attitude, vices, values and behavioral patterns define the way of life. Across Europe and the USA, the media have influenced many of these behaviors. There has been a long list of finds particularly on media showing that viewing of violent media...

Words: 1274 - Pages: 6

Premium Essay

Repory of Haier

... Holding such a dominant position in a market, this legal right, Monopoly - as distinguished from sellers in a competitive market - arbitrarily decides the price of their commodity unlikely being a price taker as it dose as a seller in such a competitive industry. Alternatively, these monopolists are inclined to determine the quantity of goods and services sold at a profit-maximized price, leaving it to consumers to consider how many products are needed to purchase. Due to these monopolistic phenomena around the world, many arguments about the merits and harms to society have been caused. This critical review examines two sources which aim to introduce the concept of monopoly and the measurement of monopoly power. The first source is the chapter 12 of “Foundations of Economics” by Andrew Gillespie (24 Mar 2011); the second source is “SparkNote on Monopolies &Oligopolies” (http://www.sparknotes.com/economics/micro/monopolies/) by Sparknotes Editors. Whereas the book...

Words: 2219 - Pages: 9

Free Essay

Debate

...Jaena- “I love argument, I love debate. I don't expect anyone just to sit there and agree with me, that's not their job.” -ate coring "Present your case," says the Lord. "Bring forth your strong reasons," says the King of Jacob. Isaiah 41:21 What is debate? A debate is a contest, or, perhaps, like a game, where two or more speakers present their arguments intent on persuading one another. Men have been debating with one another since the beginning of time when the serpent first debated with Eve the benefits of eating certain fruits in the Garden. We shall limit ourselves here with discussing formal contest debating between educational institutions, or, in the world of homeschooling, between families that choose to bypass educational institutions and educate their children at home. Debate "Present your case," says the Lord. "Bring forth your strong reasons," says the King of Jacob. Isaiah 41:21 What is debate? A debate is a contest, or, perhaps, like a game, where two or more speakers present their arguments intent on persuading one another. Men have been debating with one another since the beginning of time when the serpent first debated with Eve the benefits of eating certain fruits in the Garden. We shall limit ourselves here with discussing formal contest debating between educational institutions, or, in the world of homeschooling, between families that choose to bypass educational institutions and educate their children at home. Why debate? "He [the student debater]...

Words: 4171 - Pages: 17

Premium Essay

Operation Management

...Management is important, exciting, challenging, and everywhere your look! Important, because it’s concerned with creating all of the products and services upon which we depend. Exciting, because it’s at the centre of so many of the changes affecting the world of business. Challenging, because the solutions that we find need to work globally and responsibly within society and the environment. And everywhere, because every service and product that you use – the cereal you eat at breakfast, the chair you sit on, and the radio station you listen to while you eat – is the result of an operation or process. Our aim in writing Operations Management is to give you a comprehensive understanding of the issues and techniques of operations management, and to help you get a great final result in your course. Here’s how you might make the most of the text: ● Get ahead with the latest developments – from the up-to-the-minute Operations in practice features in every chapter to the focus on corporate social responsibility in the final chapter – these put you at the cutting edge. ● Use the Worked examples and Problems and applications to improve your use of key quantitative and qualitative techniques, and work your way to better grades in your assignments and exams. ● Follow up on the recommended readings at the end of each chapter. They’re specially selected to enhance your learning and give you an edge in your course work. And in particular, look out for the references...

Words: 12297 - Pages: 50

Premium Essay

Emotional Intell

...Analysis of Emotional Intelligence by Daniel Goleman Analysis of "Emotional Intelligence" by Daniel Goleman Daniel Goleman's book Emotional Intelligence is phenomenal. Rich with insight and valuable information, it provides answers to some questions that have perplexed professionals and lay persons alike for some time: Why do some people achieve far beyond what we might expect of them based on their circumstances and innate abilities, and why do some children thrive in a modem environment that seems intent on preventing them from even surviving? The answer, Goleman says, lies in emotional intelligence. He writes, "My concern is with. . emotional intelligence, abilities such as being able to motivate oneself and persist in the face of frustrations, to control impulses and delay gratification; to regulate one's moods and keep distress from swamping the ability to think; to empathize and to hope"(34). Emotional intelligence is further described as a "meta-ability," determining how well we can use whatever other skills we have, including raw intellect (36). The book goes on to explain that it is our ability to successfully manage our emotional lives, and therefore our relationships with others and our view of ourselves, that determines our success in life. Interestingly enough, the book doesn't t focus to any extent on communication per SE, but brings us just to the door of that issue on many occasions, almost as if it is a foregone conclusion that the ability to communicate...

Words: 2609 - Pages: 11

Premium Essay

Driving Towards a Disruption

...[ DRIVING TOWARDS A DISRUPTION ] [ HBS CASE STUDY ANALYSYS ] The main essence of this case study is to analyze the dramatic changes that are happening within the MBA program and the innovation in management education and will it have any effect on HBS MBA program which is tied strongly to the legacies of the pivotal year 1924. MUSTAHID ALI MBA-3 ROLL NO- 1334 UNIVERSAL BUSINESS SCHOOL DATE – 7TH JAN 2014 1. SYNOPSIS OF THE CASE. CASE STUDY is all about the ‘disruption of management education’. It is about the changing model of the management education and its effects and how the premium business school like Harvard Business School can tackle the day to day changes. The Harvard graduate school of Business Administration was founded in 1908 under Dean Edwin F. Gay. With approval of president of Harvard University Charles he established first MBA program .Clayton Christensen, the professor at Harvard Business School suggested that the established model of management education is heading towards trouble but he also said that the top management programs can get over this problem. The case also highlights about the various features of Harvard which gives it a distinct edge as against the competitors. First it throws light on the academics which is more focused on International Business and experiential learning. Due to a great curriculum and methodology being followed, there has been rise in the admissions from 30 in the first batch to 9000 in the batch of 2009-2011. It...

Words: 1063 - Pages: 5

Premium Essay

Course Outline

...that they too wish they had stronger people skills. The aim of this course is to provide you with some of these skills so that you can become a more effective manager and leader. However, management is not a science. Nor is it a profession. It is an art – a craft that is developed over a lifetime. This course is therefore not designed to offer you a magic formula for how to manage an organization. It is designed to provide tools to help you better understand why people in organizations do the things they do and how to influence these behaviors. We will use theories of management, economics, sociology, psychology, and philosophy to help us discuss individual-, team-, and organizational-level behaviors. The format for this course will be highly interactive in order to provide a rich learning experience. We will do this through the use of debates, role-playing, simulations, and case studies. Each of these experiences will provide opportunities to reflect and analyze in order that we may walk away with new ways of looking at the world around us. We will have few traditional lectures and those that we do have will be short ones that serve to synthesize a class discussion or exercise. This means that the majority of our class time will require the inputs of the entire class, so...

Words: 2572 - Pages: 11

Free Essay

Prejudice and Bias Might Be Good, Sometimes

...stupid and evil people doing stupid and evil things. And this idea is nicely summarized by the British critic William Hazlitt, who wrote, “Prejudice is the child of ignorance.” But, I think this is mistaken. I want to try to convince you that prejudice and bias are natural, they’re often rational, and they’re often even moral. And I think that once we understand this, we’re in a better position to make sense of them when they go wrong, when they have horrible consequences, and we’re in a better position to know what to do when this happens. Start with stereotypes. You may look at me, you know my name, you know some certain facts about me, and you can make some certain judgments. You could make guesses about my ethnicity, me religious beliefs, my hobby. And the thing is, these judgments tend to be accurate. We’re very good at this sort of thing. And we’re very good at this sort of things because our ability to stereotype people is not some sort of arbitrary quirk of the mind, but rather it’s a specific instance of a more general process, which is that we have experience with things and people in the world that fall into categories, and we can use our experience to make generalizations about novel instances of these categories. So everybody has a lot of experience with chairs, apples and dogs. And based on this, when you see some unfamiliar examples, you could guess you could sit on that chair, you can eat that apple, the dog will bark. Now, we might be wrong. The chair could collapse...

Words: 1789 - Pages: 8

Premium Essay

Direct The Rider Chapter Summary

...elite scholars in the academic world, these authors provide insight to a big problem in the business world: change. In the Switch, the authors use scenarios that are compelling and are easily understood as to why situations did not work one way but worked another. The research and development of their book emphasizes their theoretical framework as to why people react they way that they do when approached with a situation. It also explains how everyone in a given situation plays a vital role in the change....

Words: 1422 - Pages: 6

Premium Essay

Marketing

...demonstrates how global marketing works, but also how it relates to real decisions around the world. This book offers a truly global approach with cases and exhibits from all parts of the world, including Europe, the Middle East, Africa, the Far East, North and South America. It provides a complete and concentrated overview of the total international marketing planning process, along with many new, up-to-date exhibits and cases, which illustrate the theory by showing practical applications. • Extensive coverage of hot topics such as glocalization, born globals, value creation, value net, celebrity branding, brand piracy, and viral marketing, as well as a comprehensive new section on integrated marketing communication through social networking. • Brand new case studies focus on globally recognized brands and companies operating in a number of countries, including Build-A-Bear Workshop, Hello Kitty, Ralph Lauren and Sony Music Entertainment. • Global Marketing ‘Svend Hollensen writes with real authority and insight having been involved in global marketing both as a manager and academic. His book provides a framework within which managers can develop their own approach to overseas markets, and is illustrated with cases and insights that aid understanding.’ Fifth Edition Global Marketing A decision-oriented approach Svend Hollensen Video cases featuring firms such as Nivea, Reebok, Starbucks, Hasbro...

Words: 33515 - Pages: 135