...tle read: ... INDIAN INSTITUTE OF MANAGEMENT BANGALORE Manzana Insurance:Fruitvale Branch Submitted to Prof. Devanath Tirupati Indian Institute of Management Bangalore By: Group Number 6 Vikash Oraon 0911283 Abhijit Pagare 1011076 Bharathi Priya 1011087 Bhargavi Konathala 1011089 Bhavika Kansara 1011090 Vishal Kumar 1011143 Manzana Insurance Introduction Manzana Insurance was started in 1902, and by 1953 had become the second-largest home and commercial property insurer in California. However, since the 1970's Manzana has been facing troubles from intense competition from the Golden Gate Casualty, as well as problems from an inefficient operating procedure leading to late issuance of policies, customer dissatisfaction, and defection of agents to other firms. Situational Analysis Recent complaints from agents about the turnaround time, percentage late figure and the poorly performing renewal business iterate the below average performance of the Fruitvale branch of Manzana. The following points were presented in the case. ? Around 76 independent agents represent Manzana at Fruitvale and dealt directly with the public. There was a difference in the commissions each agent received according to the policy request. ? Exhibit 1 gives an overview of the Operations flow across the four tasks that are performed for every policy request. O A RUN goes through all the four stages [Distribution, Underwriting, Rating and Writing] while a RAP and RERUN bypass the select and classify sub-stages...
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...S. N |ROLL NO. |NAME |FATHER NAME |PHONE NO. |DOCUMENT RECEIVE SING | | |1 | |KIRTI |SATISH |9212397553 | | | |43141171 | | | | | |2 |43141174 |ANKITA |SATBIR SINGH |9910525282 | | |3 |43141180 |MANISHA |AMARJEET |9013231830 | | |4 |43141181 |KULDEEP SINGH |SATISH SINGH |9818464749 | | |5 |43141182 |KUSUM LATA |SURAJ BHAN |9315666399 | | |6 |43141183 |ANU GREWAL |ANIL KUMAR |9555934568 | | |7 |43141184 |GEETU |VIJAY SINGH | | | |8 |43141185 |NISHA |KULDEEP SINGH...
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...ALVI FATIMA RIZWI | 22 | AMISHA JHAWAR | 23 | AMISHA NAGPAL | 24 | ANAMIKA TULSYAN | 25 | ANANYA AGARWAL | 26 | ANISHA BHUDOLIA | 27 | ANISHA SAXENA | 28 | ANJALI DUGAR | 29 | ANJALI JAIN | 30 | ANJALI VERMA | 31 | ANKITA AGRAWAL | 32 | ANNU KUMRI | 33 | ANSHU BHANSALI | 34 | ANTARA KASHYAP | 35 | ANUSHA TIWARI | 36 | ANUSHKA JAISWAL | 37 | ANUSHKA SINGH | 38 | APOORVA MEENA | 39 | ARADHANA JAIN | 40 | ARCHANA JAIN | 41 | ARSHDEEP KAUR | 42 | ARSHIA GOYAL | 43 | ARSHIYA BISHNOI | 44 | ASHNA RAJ | 45 | ASHVEEN BRAR | 46 | ASTHA AGRAWAL | 47 | AYSHMEEN KAUR | 48 | AYUSHI AGARWAL | 49 | AYUSHI AGRAWAL | 50 | AYUSHI BHARADIA | 51 | BABALJEET KAUR | 52 | BHAVIKA MUNDRA | 53 | BHAWANA SINHA | 54 | BHOOMIKA KUMAWAT | 55 | CHAND RATHORE | 56 | CHARU SANKHALA | 57 | CHATTERJEE NAYONIKA | 58 | CHELSIA CHUCHRA | 59 | CHESTA KHATRI | 60 | CHHAVI AGARWAL | 61 | DAMINI BISHNOI | 62 | DEEPANSHI AGRAWAL | 63 | DEEPIKA RATHORE | 64 | DEVAGYA SHARMA | 65 | DEVIKA AGARWAL | 66 | DIKSHA BHARTI | 67 | DIPIKA GANGWAL | 68 | DISHA YADAV | 69 | DIVISHA JAIN | 70 | DIVYA RAJAWAT | 71 | DIVYA SINGH RANA | 72 | DOLLCHI MEHTA | 73 | DOLLY MRIGWANI | 74 | DRISHTI JAIN | 75 | EKTA AGARWAL | 76 | EKTA BHATI | 77 | EKTA SINGH | 78 |...
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