Proposal for Information Systems
Roy L. Tucker
BIS/220
October 18, 2012
Kendra Campbell

Proposal for Information Systems Table of Contents Table…………………………………………………………………………………….3 Introduction…………………………………………………………………………….4 Challenges………………………………………………………………………………5 Solutions………………………………………………………………………………...5 Benefits.................................................................................................................6 Drawbacks……………………………………………………………………….6 Summary..………………………………………………………………………………6 References………………………………………………………………………………7

Table

| Type of System | Function | Example |
| | | |
|Transaction Processing |Custom business applications including access |Ensures the availability, integrity and |
|Systems |of data, inter-computer communications and |security of data. Manages point of sale, |
|(TPS) |manage interface |transactions, credit cards, checks, cash |
| | | |
|Management Information |A subset of internal controls that allows this |Generates financial reports, sales reports, |
|Systems |system to analyze other information systems |inventory reports, supports long range plans. |
|(MIS) | | |
| | | |
|Supply Chain |To synchronize supply with demand. Design, plan|Controls facility location, production, |
|Management |and execute controlled activities to create net|inventory, and transportation. |
|(SCM) |value. | |
| | | |
|Office Automation |Updates and controls all the office tasks, such|Mostly used in Human resources for keeping |
|Systems |as payroll, taxes, benefits, employee work |track of employee files. |
|(OAS) |hours, etc. | |
| | | |
|Expert Systems |This system emulates the judgments and behavior|Artificial intelligence system that uses |
|(ES) |of humans. |knowledge based on experts converts it into a |
| | |specific software code. |

Introduction Quiptown Records is set to begin operations in the second quarter of 2013 which gives our team approximately five months to make some very important decisions that are critical to the success of the store. The most important decision we can make will be the Information Systems used at the point of sale (POS). Historically at the time of sale this meant just ringing up the customer and sending them on their way. However, with the advent of Retailing 3.0 these sales can be in the store, online or over a smartphone so it is very important to choose a system that has the ability to give us these very important capabilities. Today when sales are made there is a vast array of information that is exchanged during that sale but more often than not that data is not collected, data such as additional customer needs or wants, what they are currently using to play the music we offer on. In the very rare occasion that a sale does not happen, this same information could be helpful in knowing why the sale did not take place, which would give us insight as to somehow overcome that objection the next time there is a lost sale (Quintas, 2012). The system we choose must have software that will give our store the ability to capture and centralize all the business information such as cash on hand, inventory, email addresses, contact lists, facebook and twitter accounts and so forth. With this information our customers will not only receive a great buying experience but also this information will give us a window to market to them and their followers. Social Media is perhaps the fastest growing marketing tool in the world and we must capitalize on them exponentially. Let us look at some challenges we might face after implementing our Information Systems.

Challenges The music industry faces immense challenges and even more so for the retailer who sell the music. Some industry analysts feel that there is no hope for a retailer in this business and only see success if retailers build themselves into something that they have never tried before. The biggest challenge we face will be getting customers in our doors, building and maintaining personal relationships with those customers so that they will come back to our store. Having a loyal customer base is critical to the success of the store. But we face an even greater challenge and that is selling recorded music in an era of piracy, other industry analysts point to the stratospheric rise of blank CD sales that are now higher than the sales of recorded music, the breaking of copyright laws has really put a stranglehold on our industry and we need solutions (Keegan, 2004).
Solutions
From what we can tell record purchases of music has been in steady decline since the introduction of Napster in the late 90’s, after there close other file sharing sites quickly got up and running. When Itunes came online it gave music retailers a look into how e-commerce could work for the music industry and for our online presence this would be the best model to follow. But first we must attract customers to our store by creating a diversified cultured ambiance inside the store, where customers want to hangout. Have live bands monthly to play music inside the store. Diversify inventory with musical related items, and clothing. Collect data at the point of sale. Use that data to build an online presence. Offer free music club memberships with free downloads. Have kiosks around the city that allows customers to sample tracks and make purchases. It is imperative that our goal will be to become the top music retailer in the digital online market. Now let us look at the benefits to choosing the best Information Systems (Underhill, 2004).
Benefits
• Data collection at point of sale • Ability to view trends • Ability to view inventory processes • Ability to make credit card transactions • Ability to create customer database • Ability to create an online presence
Drawbacks
• Security risk • Mechanical failures • Minimum customer contact
Conclusion
Although we know implementing Information Technology systems will be costly, it will give us an edge on future competitors. Data collection at the point of sale will give us an ability to create and expand customer base buy having information necessary to give us an online presence in the future, while streamlining certain ways we make transactions, we can analyze trends in sales. It gives us the ability to keep an eye on inventory levels by seeing what is selling and what is not selling. Even though there are certain risks with these systems like with every system the good most certainly outweigh the bad.

References
Quintas, P. (2012) Retail Marketing and Sales, “The Importance of Data Collection at the Point Of Sale” Retrieved from https://www.retailsalesmarketingmanagement.com (October 16, 2012)

Keegan, P. (2004) CNNMoney, “Is the Music Store Over?” Retrieved from https://money.cnn.com (October 16, 2012)

Underhill, P (2004) Google books, “Call of the Mall” Retrieved from https://www.books.google.com (October 16, 2012)