The implementation of Wi-Fi and Bluetooth wireless technologies provide several benefits that will give Party Plates a competitive advantage in the custom design retail market. Employees can assist customers in any place throughout the store using wireless technologies. Tablets and other wireless devices equipped with Wi-Fi capabilities will allow employees to process transactions, check inventory levels, place custom orders, and search the internet to assist customers with design inspirations. Bluetooth technology will allow employees to use wireless headsets to communicate with one another. For example, an employee assisting customers on the floor can communicate with employees in the stock room to double check if a certain product is in stock. This results in assisting customers in a more efficient and timely manner. Thus, enhancing customer experience which leads to an increase in repeat business and referral business. This will also allow associates to assist more customers, leading to an increase in sales on the floor. Sales associates can also use Bluetooth technology when communicating with large corporate accounts to either set up new accounts or place orders for existing accounts. Bluetooth hands free technology will allow sales associates to be more efficient and effective using sales applications to place orders or set up accounts in real time. This will expedite several processes including: order placement, processing, packaging and distribution.
There are several pros to using Wi-Fi. To start with there are no wires. This allows for set up in almost any area, decreased clutter, and removes the safety hazard of tripping over wires. Wi-Fi also gives you the option to let customers use your Wi-Fi if desired. One of the few downfalls to using Wi-Fi is it can be hacked into. Also Wi-Fi is slower than a direct cable connection. Distance in this case also