...A long time ago, there was this young princess who fought for her country. Her name was Kristell Mhay Barrow. She was fine and bad looking in the eyes of her enemies but they didn’t know the story behind her outside personality. Before digging on her dramatic life. Lets tackle first of her birth. It was raining… It was raining raining raining hard! It was falling falling on the stars. And pop! It became coco crunch! Oops, lets get back to the story shall we? It was raining that faithful evening when Kristina Carlota Tampipi AKA Jasmine, laboured a beautiful baby girl. She was named after a prostitute, a drug addict and a Kidnapper… “Kristell Mhay Barrow”… After giving birth to her baby, Jasmine brought her baby to an orphanage and left her. *Lightning effect* That morning when Sister Claire opened the door in the foster house, she saw a box and a blanket. She slowly opened it…. But it was empty! No one was there, there was no sign of the baby. Flashback! That night when Jasmine left the baby, a crazy old man, named Vernardo de carprio took the baby. End SO there you go, the baby was taken by a crazy ogre boy! That afternoon while vernardo was carrying the baby, Jean a standby beautician saw that vernardo was trying to sell the baby. He called a police and took the baby. When he got home his wife, Ann was waiting for him at the door with their dog, pepay. John the only son of Jean and Ann was later on called Ayla. Yes, what you are thinking is absolutely correct...
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...A case analysis of “Enterprise Rent-A-Car: Measuring Service Quality” A Case Analysis of “Enterprise Rent-A-Car: Measuring Service Quality” I. Statement Of The Problem General: Enterprise’s managers wondered how they could improve the customer-satisfaction-tracking process. Specific: To identify and take action on customer service problems quickly and efficiently. II. Areas of Consideration There are two major factors contributing to the problem. First, although the company is getting a 25% response rate, in which the results indicated a big difference between the best performing and the weakest regions where the business is operating, the survey results were not meaningful enough in giving information. Second, the survey could take up to two months to get the results back, and the company believed it needed a process that would get the customer satisfaction information more quickly, so its branch managers could identify and take action on customer service problems quickly and efficiently. III. Alternative Sources of Action I may suggest a number of other possibilities rather than just mailing survey forms to their customers. Enterprise could put up a survey form in each vehicle so that people experiencing a problem could record/report it while it is still fresh in their minds. And customers could mail these in turn or turn them in whey return the car. I may also suggest that Enterprise employees could hand the customer the questionnaire...
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...the IT Systems Admin, which the Systems Security Specialist provides security oversight for, will need to eventually possess the security knowledge as a prerequisite to ensure the controls and best practices currently being provided by the security are integrated into their every day functions. The Security Engineer equivalent roles will eventually go through this consolidation and security will provide more of a governance and audit service to ensure security is being properly implemented and controlled - much less engineering than what was previously being done. Some positions will remain, specifically the pen tester who provides more of an assurance to a properly secured environment. Also the Business Information Security Officer (BISO), who acts as a liaison between Security and the business to which it serves. Having the skillset to convey security needs and value at a management level is a unique talent that...
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...Harben M. del Rosario 1 Henry St., Kingsville Subdivision, Antipolo City 1870 (63)645.8425 / (+63920) 9453112 harben0904@hotmail.com CAREER OBJECTIVE To pursue a career in either Call Center Operations or Training in a company that offers advancements and opportunities where I can further enhance my skills and develop my knowledge. WORK EXPERIENCE September 2006 – August 2011 OPERATIONS MANAGER Customer Contact Center HSBC Electronic Data Processing (Philippines), Inc. 5150 Northbridgeway, Northgate Cyberzone, Alabang, Muntinlupa City • Manages the daily operations of the Customer Relationship Call Center Department by ensuring that all Key Performance Indicators are met, customers receive quality service through all channels of customer contact, supporting all product lines including partners and sales referrals or initiatives. • Manages all Training and Quality related activities and decides on the action plan to take prior to roll out to the whole Operations staff. • Responsible in ensuring that the Call Center Department is adherent to HSBC Group’s Compliance, Internal Control, and Business Continuity / Recovery Plan policies and procedure • Coordinates with all Stakeholders and maintain high level relationship to ensure that department performance, action items, and initiatives are well implemented • Participates and assists in analyzing forecasted call volume to optimize staffing for delivery...
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...The Big Book of Huddle Energizers Ideas to enliven your huddle Contributed by employees of Citibank Singapore Table of Contents Service Value # 1 – Make Each Interaction Personal ................................................. 6 Energizer: Hebrew Numerology ................................................................................... 6 Energizer: Brain Teaser ............................................................................................... 9 Energizer: Human Treasure Hunt............................................................................... 10 Energizer: Secret Hat Trick ........................................................................................ 11 Energizer: Accentuate the Positive............................................................................. 11 Energizer: Name Game.............................................................................................. 11 Energizer: Heart to Heart ........................................................................................... 11 Energizer: Guess my Body Language ........................................................................ 11 Energizer: How to Say Hello in Different Languages ................................................. 12 Energizer: Good Morning Game ................................................................................ 12 Service Value # 2 – Maintain A Professional Image ...................................................
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...Media History Contents 1 Introduction 1.1 Mass media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.1.1 1.1.2 1.1.3 1.1.4 1.1.5 1.1.6 1.1.7 1.1.8 1.1.9 Issues with definition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Forms of mass media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Purposes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Professions involving mass media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Influence and sociology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ethical issues and criticism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Future . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . See also . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 1 1 2 6 6 7 8 10 10 10 10 11 11 12 12 12 12 16 16 17 17 17 17 17 17 18 19 20 21 21 21 1.1.10 Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.1.11 References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.1.12 Further reading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.1.13 External links . . . . . . . . ....
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...onaryDictionary of Ònìchà Igbo 2nd edition of the Igbo dictionary, Kay Williamson, Ethiope Press, 1972. Kay Williamson (†) This version prepared and edited by Roger Blench Roger Blench Mallam Dendo 8, Guest Road Cambridge CB1 2AL United Kingdom Voice/ Fax. 0044-(0)1223-560687 Mobile worldwide (00-44)-(0)7967-696804 E-mail R.Blench@odi.org.uk http://www.rogerblench.info/RBOP.htm To whom all correspondence should be addressed. This printout: November 16, 2006 TABLE OF CONTENTS Abbreviations: ................................................................................................................................................. 2 Editor’s Preface............................................................................................................................................... 1 Editor’s note: The Echeruo (1997) and Igwe (1999) Igbo dictionaries ...................................................... 2 INTRODUCTION........................................................................................................................................... 4 1. Earlier lexicographical work on Igbo........................................................................................................ 4 2. The development of the present work ....................................................................................................... 6 3. Onitsha Igbo ...................................................................................................
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