Chapter 11

Managing Change and Innovation

True/False Questions

1. Organizational change refers to the adoption of a new idea or behavior by an organization.

Answer: True Level: 1 Page: 392 Type: F

2. Redesign and renewal of the total organization is addressed by operational change.

Answer: False Level: 1 Page: 393 Type: F

3. Given that external problems are beyond the control of management, when organizations are caught flat-footed, failing to anticipate or respond to new needs, no one can be blamed.

Answer: False Level: 2 Page: 393 Type: F

4. Forces for organizational change exist both in the external environment and within the organization.

Answer: True Level: 1 Page: 393 Type: F

5. After the need for change has been perceived, the next part of the change process is implementing change.

Answer: False Level: 2 Page: 394 Type: F

6. New department technologies, demands by labor unions, and production inefficiencies are all examples of some external forces.

Answer: False Level: 1 Page: 394 Type: F

7. A performance gap is a disparity between the performance of the company when compared with a competitor.

Answer: False Level: 3 Page: 395 Type: F

8. The disparity between existing and desired performance levels is the performance gap.

Answer: True Level: 1 Page: 395 Type: F

9. The process of learning about current developments inside and outside the organization that can be used to meet a perceived need for change is called search.

Answer: True Level: 1 Page: 395 Type: F

10. Originality, authoritarianism, and disciplined exploration are among the characteristics of the creative individuals.

Answer: False Level: 2 Page: 396 Type: F

11. Creativity is the generation of novel ideas that may meet perceived needs or respond to opportunities for the