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Boa Case

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1. What are the core business processes (high level; major business and financial services) performed at Bank of America as part of its product and service offerings?
Core Bank of America Business Process: Activities within the Core Process people management • recruiting
• performance management
• staff development
• payroll
• benefits administration financial management • general ledger
• accounts payable
• accounts receivable
• reporting and compliance
• cash management
• asset management
Sales Force Management • Training employees
• Performance Evaluations•
Product Design management • Operational Excellence
• Customer and Supplier Intimacy
• Improved Decision Making
• Competitive Advantage

2. List the sequential steps required in a typical ATM transaction, such as drawing out cash or transferring funds from one account to another, and briefly explain why each of these steps is necessary. Use a table to organize your response and do not overlook steps in the process that are performed either by the ATM system or by information systems housed within the Bank’s centralized data center.
Steps by Customer Steps by ATM System Steps by other Banking Systems
Insert ATM Card Determines if user is a member of bank of America and provides personal account information Determines if user is a member of their bank and provides personal account information
Type in pin number Determines if the actual account owner is accessing their account Determines if actual account owner accesses their account
Determine the transaction Provide options of withdrawl, deposit, balance inquiry, or others Provide options of withdrawl, deposit, balance inquiry, or others

Customer decides to deposit $100 Accept cash and increase balance by 100 Accept Cash and increase balance by 100
Close account Close account and make sure no one can access unless a bank

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