...Introduction A Gift is a Complaint is a book that will challenge you to rethink complaints, complainers, and your approach on handling, what is a usually, an unpleasant situation. Complaints, as stated in the book, are ”statements about expectations that have not been met. They are also, and perhaps more importantly, opportunities for an organization to reconnect with customers by fixing a service or product breakdown,” (Moller & Barlow, 2008, p. 22). The surface message of the customer doing the complaining often comes across as abrasive and as an attack, but really the customer is willingly giving the company an opportunity to respond and fix the problem, or more appropriately put, giving the company the gift of a second chance. The authors of the book have redefined complaints as gifts, but to do so those receiving the complaint must learn to separate the gift from the medium, the complaint from the complainer. Being able to separate yourself from the emotion of being blamed is most important to being able to successfully handle all complaints. In other words, we need to stop taking things so personally and learn to portray confidence and consideration. This means gaining empathy for the disappointed and frustrated customer, all a while moving forward as a company. The very fact that the person is showing interest in the product/service and making an effort to complain signifies some form of commitment to the company. A Complaint Is a Gift reverses the traditional...
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...August Creepypasta Book Club: The Gift of Fear August 2, 2015 at 1:01 AM It’s been awhile since we did a book club post, huh? I had originally intended to post this in July instead of the Discussion Post; however, so much crap was happening on the back-end side of the site (multiple DDoS attacks, the submission form turning evil after the last plugin update and causing the server to overload itself, etc) as well as various offline issues that I ended up just having to shelve this post until things were a bit calmer. So if you were wondering why there was no Discussion Post last month, that’s why. I had originally intended to have submissions re-opened (check the sidebar Submission Status for the latest update on this; please don’t derail this post with questions that are already answered there – when submissions re-open, it will be a separate post) all the way back in the beginning of July; so I had felt that having that announcement + Discussion + Book Club would have left the front page looking a tad too bloated. But it seems the site had other ideas about how things should play out, so here we are. Better late than never, right? SO. The book that we’re going to talk about this month is very well-known; given that it’s almost twenty years old and spent a lot of time on the Best Seller list, many of you have probably heard of it already. However, it’s striking how well it’s held up and how relevant it remains – many of the scenarios the author details are still happening...
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...How to use this book… C ongratulations! You now hold the best tool for planning the wedding of your dreams. The BridesClub Wedding Planner was prepared specifically for you, the very busy and well-informed bride-to-be. The articles and worksheets were created by experienced wedding professionals, and were designed to help you plan a memorable wedding— one step at a time. We invite you to make the most of your planner by visiting our website www.bridesclub.com. The website offers more in-depth articles, and builds community ties. Feel free to print any information you find useful and insert it into your convenient 3-ring binder. We hope that you and your planner become inseparable over the coming weeks and months. Carry your planner with you as you meet with vendors and inspect locations. Feel free to photocopy worksheets as necessary for estimating and comparing your many options. There are handy pockets in the back for pamphlets, business cards, menus, etc. We trust that you will find the BridesClub.com Wedding Planner to be indispensable in planning your wedding! Use this in conjunction with Wedding Expo, the Magazine! or Hawaii Bridal Expo, the Magazine! to find the right vendors for you. Our vendors want to provide you with high quality products and services to help make your wedding day memorable. Best of Luck! The Buckles Group 2 Find more information at www.BridesClub.com Photo by Sri Maiava-Rusden Photography Table of Contents What you need… Bridal...
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...Know Yourself Know yourself: The truth will set you free is a book written by Shahreen Kamaluddin, Personal Empowerment, 2000 Kuala Lumpur Malaysia, 136 pages. Reviewed by Padmaja Padman. Reading a book is among the pleasure thing that people would like to do for their free time. It can bring enjoyment and relaxing whenever you feel bored. To read the title of this book ‘’know yourself’’, my heart tremble and I was emotionally interested of it. In my past life, I used to be dependent emotionally and mentally as well. I did not have time to think about myself, how I want to be in this world. Becoming mature, I keep thinking about that but the problem still whish way I should pass in order to build myself and love it. I believe that this book will benefits me and allow me to live in harmony and freedom because, knowing myself will help me to get out any kind of miserable that could cross into my life. This is why I made the decision to choose this book and review it. Shahreen Kamaluddin is the author of this book ‘’Know Yourself’’. The book is talking about self-knowing. Her objective of writing this book is to help people to set a better thought in order to live a happy life and be able to achieve their goals. Shahreen Kamaluddin is an old woman about 50year of age originally Malaysia. She has a small family, two sons and one daughter. During her life, shahreen kamluddin, keeps thinking about self-awareness. She has a passion of human and she would like to let human knows on...
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...levels. For organizations seeking to create competitive advantage through people development, the tenets and practical suggestions put forward become a living process and mandatory reading.” Dorset Sutton Vice President/Managing Director South East Asia Region Colgate-Palmolive “This is a great book for new managers! It provides effective tips, especially in delivering constructive criticism, conducting interviews, and running meetings. I recommend it as mandatory reading.” Joan Gundlach Vice President, Affiliate Sales Central Region A&E Television Networks “Invaluable help for every new manager and a practical step-by-step guide to achieving managerial success. A perfect refresher for any seasoned manager and a must for every corporate training department. A remarkable book.” Arthur Coren Former Chairman and CEO Zenith Controls, Inc. “This book identifies and deals with key issues of transitioning to a business leadership role. Readers will recognize that the authors have been where they are going and will want to learn from their experience. . . . brings essential advice to the next generation of leaders.” Rodger De Rose Former Partner Arthur Andersen “This is the best book I’ve ever read on how to be a great manager. It should be required reading for all new managers and would make an outstanding refresher course for seasoned professionals. It’s full of practical insights, helpful examples, and all the right values. I plan on recommending it widely.” Tom Morris...
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...Assignment 3: Book Review What led you to choose this particular book from the list? The two books I have chosen from the list provided are Boundaries written by Dr Henry Cloud and Dr John Townsend and the book titled Shame and Grace written by Lewis B Smedes. I had previously read the Boundaries book in 1997 when I was 27 years old. The book was recommended to me by a valued friend. I found the book to be both challenging and helpful to my personal growth and realized that it was a great tool that I could use, finding it to be practical to my needs. I learned to use these new tools that were discussed in the book in my life; through the use of modelling healthy boundaries to my son, as well as with friends and other relationships. So I thought re-reading this book would help me to identify areas that could be improved upon. I am aware that I am sometimes inconsistent in maintaining my boundaries with particular people. The topic of boundaries has always been a topic of particular fascination as they are so important in developing and maintain healthy relationships. I really struggled choosing my second book; I looked at many on the list and even started to read a few. I then decided the book titled Shame and Grace, written by Lewis B Smedes was easier and quicker to read. As my due date on my assignment was soon, a choice needed to be made, so I knew that I would be cutting it too close, if I kept on procrastinating. Which sections of the books material were particularly...
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...Intercultural communication qstns 1. Article Reviews (Review only one article): (10%) Access the Intercultural Communication Reader by L Samovar which is on soft copy on Blackboard. Pick one article from either Chapter 1 or 3 for review. Ch. 01 – Understanding and Applying Intercultural McDaniel & Samovar Ch. 01 – Intercultural Communication in a Globalized Saint-Jacques Ch. 01 – “Harmony Without Uniformity” Miike Ch. 01 – Relevance and Application of Intercultural Korzenny Ch. 03 – The Impact of Confucianism Yum Ch. 03 – Some Basic Cultural Patterns Jain Ch. 03 – Communication with Egyptians Begley Ch. 03 – Russian Cultural Values Bergelson Ch. 03 – Cultural Patterns of the Maasai Skow & Samovar Guidelines: Read the article comprehensively and write a 2-4 page review that should include a summary and a critique (each of which should cover at least ¾ of a page). Use Times New Roman Font size 12 and 1.5 spacing. Submit the article review after two weeks. Hard copies should be handed in on the due date during class but no later than that. 2 Research Paper: (20%) Pick one topic/ question from the following and work with a partner to write a paper 2500-3000 words long (this does not include the cover page, TOC or List of Abbreviations page). Use the writing guidelines available in the library. No less than 8 academic sources are acceptable and at least two thirds should be from books, academic journals, respected magazines/ newspapers and...
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...Build Trust and Credibility The success of our business is dependent on the trust and confidence we earn from our employees, customers and shareholders. We gain credibility by adhering to our commitments, displaying honesty and integrity and reaching company goals solely through honorable conduct. It is easy to say what we must do, but the proof is in our actions. Ultimately, we will be judged on what we do. When considering any action, it is wise to ask: will this build trust and credibility for [Company Name]? Will it help create a working environment in which [Company Name] can succeed over the long term? Is the commitment I am making one I can follow through with? The only way we will maximize trust and credibility is by answering “yes” to those questions and by working every day to build our trust and credibility. Respect for the Individual We all deserve to work in an environment where we are treated with dignity and respect. [Company Name] is committed to creating such an environment because it brings out the full potential in each of us, which, in turn, contributes directly to our business success. We cannot afford to let anyone’s talents go to waste. [Company Name] is an equal employment/affirmative action employer and is committed to providing a workplace that is free of discrimination of all types from abusive, offensive or harassing behavior. Any employee who feels harassed or discriminated against should report the incident to his or her manager or to human...
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...Company Vision Company Q’s responsibility is to continually improve all aspects of the world in which we operate - environment, social, economic - creating a better tomorrow than today. Our vision is put into action through programs and a focus on environmental stewardship, activities to benefit society, and a commitment to build shareholder value by making Company Q a truly sustainable company Build Trust and Credibility The success of our business is dependent on the trust and confidence we earn from our employees, customers and shareholders. We gain credibility by adhering to our commitments, displaying honesty and integrity and reaching company goals solely through honorable conduct. It is easy to say what we must do, but the proof is in our actions. Ultimately, we will be judged on what we do. When considering any action, it is wise to ask: will this build trust and credibility for Company Q. Will it help create a working environment in which Company Q can succeed over the long term? Is the commitment I am making one I can follow through with? The only way we will maximize trust and credibility is by answering “yes” to those questions and by working every day to build our trust and credibility. Respect for the Individual We all deserve to work in an environment where we are treated with dignity and respect. Company Q is committed to creating such an environment because it brings out the full potential in each of us, which, in turn...
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...who participated. Those groups served include the Jose Mateo Dance Theatre, Salvation Army, Pediatric Aids Treatment Solutions, Harvard Square Homeless Shelter, Old Cambridge Baptist Church, Solutions at Work, Earthen Vessels, Molecular Frontiers, Cycle Kids, Cambridge Arts Council and Medulla Thyroid Cancer Research at John Hopkins. The Big Skinny Wallet, conceived by Alexandrov, solves the top five wallet problems. It is made of ultra-thin nylon micro-fiber and its unique design results in a 50 percent reduction in size. www.macedonian.org Entrepreneur Holiday Gift Ideas Under $50 by Margie Zable Fisher December 16, 2010 Selecting the perfect holiday gifts for employees is different for each small-business owner. Perhaps you don't have clients that offer great employee gifts. Maybe you want to shop around for a more affordable or personalized option. What follows is a comprehensive list of gift ideas --...
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...comments about this book to us in care of the address below. Thank you. ZONDERVAN GRAND RAPIDS. MICHIGAN 49530 USA W W W. Z O N D E R V A N. C O M ZONDERVAN'" The Purpose-Driven° Life Copyright © 2002 by Rick Warren This title is also available as a Zondervan audio product. Visit www. zondervan.com/audiopages for more information. Requests for information should be addressed to: Zondervan, Grand Rapids, Michigan 49530 Library of Congress Cataloging-in-Publication Data Warren, Richard, 1954 The purpose-driven life : what on earth am I here for? / Rick Warren. p. cm. Includes bibliographical references. ISBN: 0-310-20571-9 1. Christian life. I. Title. BV4501.3 .W37 2002 248.4 - dc21 2002011471 CIP This edition printed on acid-free paper. The Scripture versions cited in this book are identified in appendix 3, which hereby becomes a part of this copyright page. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means electronic, mechanical, photocopy, recording, or any other-except for brief quotations in printed reviews, without the prior permission of the publisher. Illustrations by Michael Halbert, Copyright © 2002 Michael Halbert Interior design by Jim Dobbs, Mary Deschenes, Julie Head Printed in the United States of America This book is dedicated to you. Before you were born, God planned this moment in your life. It is no accident that you are holding this book. God longs for you...
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...comments about this book to us in care of the address below. Thank you. ZONDERVAN GRAND RAPIDS. MICHIGAN 49530 USA W W W. Z O N D E R V A N. C O M ZONDERVAN'" The Purpose-Driven° Life Copyright © 2002 by Rick Warren This title is also available as a Zondervan audio product. Visit www. zondervan.com/audiopages for more information. Requests for information should be addressed to: Zondervan, Grand Rapids, Michigan 49530 Library of Congress Cataloging-in-Publication Data Warren, Richard, 1954 The purpose-driven life : what on earth am I here for? / Rick Warren. p. cm. Includes bibliographical references. ISBN: 0-310-20571-9 1. Christian life. I. Title. BV4501.3 .W37 2002 248.4 - dc21 2002011471 CIP This edition printed on acid-free paper. The Scripture versions cited in this book are identified in appendix 3, which hereby becomes a part of this copyright page. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means electronic, mechanical, photocopy, recording, or any other-except for brief quotations in printed reviews, without the prior permission of the publisher. Illustrations by Michael Halbert, Copyright © 2002 Michael Halbert Interior design by Jim Dobbs, Mary Deschenes, Julie Head Printed in the United States of America This book is dedicated to you. Before you were born, God planned this moment in your life. It is no accident that you are holding this book. God longs for you...
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...* Life Plan for Micah Taylor Presented by Leader: Kareem White Team Members: * Ernast May * Nathanial Rhenwrick * Willie Nelson III April 4, 2013 Introduction We, the future leaders of the Journey would like to thank you for your willingness and kindness to attend our meetings. Not everyone would have been as courageous, honest and open to discuss personal matters that relate to their lives. By no means do we identify ourselves as professionals or experts in the subject matters discussed in this document. We are simply a group of men who have committed ourselves to a process that includes self-awareness, reflection to identify our issues and to control/eliminate the weaknesses. We identify our issues as weaknesses, because they draw us from the Light of God and places us in a state of Darkness. When the ability to shine the Light has been removed from us, we are unable to share the source of the light with humanity. We fellowship to share and resolve the many issues we encounter in life. Our purpose is not prejudice, judgment or to be critical of one another. We have all fallen short, yet we strive to finish the race and to become what God has called us to be. Allow us to share with you a model that will help you in your search for answers. This plan is only the first step and we hope it will be a tool to guide you to the desired change you expressed to us. I. Your Expressions We heard you say that anger, lust, uncertainty...
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...comments about this book to us in care of the address below. Thank you. ZONDERVAN GRAND RAPIDS. MICHIGAN 49530 USA W W W. Z O N D E R V A N. C O M ZONDERVAN'" The Purpose-Driven° Life Copyright © 2002 by Rick Warren This title is also available as a Zondervan audio product. Visit www. zondervan.com/audiopages for more information. Requests for information should be addressed to: Zondervan, Grand Rapids, Michigan 49530 Library of Congress Cataloging-in-Publication Data Warren, Richard, 1954 The purpose-driven life : what on earth am I here for? / Rick Warren. p. cm. Includes bibliographical references. ISBN: 0-310-20571-9 1. Christian life. I. Title. BV4501.3 .W37 2002 248.4 - dc21 2002011471 CIP This edition printed on acid-free paper. The Scripture versions cited in this book are identified in appendix 3, which hereby becomes a part of this copyright page. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means electronic, mechanical, photocopy, recording, or any other-except for brief quotations in printed reviews, without the prior permission of the publisher. Illustrations by Michael Halbert, Copyright © 2002 Michael Halbert Interior design by Jim Dobbs, Mary Deschenes, Julie Head Printed in the United States of America This book is dedicated to you. Before you were born, God planned this moment in your life. It is no accident that you are holding this book. God longs for you...
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...Business Ethics and Compliance Standards of Business Conduct Dear Fellow Partner: Starbucks is the premier roaster and retailer of specialty coffee in the world and has become a truly global brand. From the beginning, we have recognized that you, our partners, are critical to our continued success. Starbucks reputation for the finest coffee in the world, legendary customer service and the highest integrity is the direct result of our collective efforts. We are all caretakers of Starbucks reputation. How we conduct our business and how we treat others—our fellow partners, customers, communities, suppliers and shareholders—will continue to determine how the world views Starbucks. “ tarbucksreputationforthefinestcoffee S intheworld,legendarycustomerservice andthehighestintegrityisthedirectresult ofourcollectiveefforts.” Each of us is personally responsible for supporting our core values, which require compliance with the law as well as ethical conduct. We have issued the Standards of Business Conduct to restate our longstanding commitment to uphold that responsibility and to provide guidance to our partners. As we move forward, the Standards will help ensure that our values continue to be reflected in each Starbucks store and business activity. A commitment to integrity, acting honestly and ethically, and complying with the letter and intent of the law are critical to our continued success. Thank you for your partnership. Warm regards, Howard...
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