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• Monitors and evaluates operations, programs, processes and/or practices for quality and effectiveness; makes recommendations for improvement.
• Provides consultation, makes recommendations, gives appropriate advice, and/or facilitates decisions.
• Organizes or participates in employee quality and/or productivity improvement work groups.
• Delivers presentations, stand up training, or instruction to staff, management, clients, or the general public.
• Sets goals, establishes priorities, manages resources, and develops concepts and approaches, reviews projects progress and results; makes management decisions.
• Supervises subordinate personnel including: hiring, determining workload and delegating assignments, training, monitoring and evaluating performance, and initiating corrective or disciplinary actions.
• Prepares and defends budget recommendations, requests, reports, proposals and/or projections.
• Meets and confers with management, users, and contract providers to resolve problems and coordinate services.
• Develops and coordinates plans and policies, resources, and mission as well as goals, vision, and expectations of agency or program; prepares and updates plans and priorities.
• Conducts training needs assessments and recommends training programs.
• Identify developmental needs of others and coach, mentor, or otherwise help others to improve their knowledge, skills and abilities.
• Make a decision or solve a problem by using logic to identify key facts, explore alternatives, and propose quality solutions.
• Assess organizational needs such as staffing, training, security, etc.
• Develop, establish or cause an idea or work product to come into existence.
• Develop an image of how a system should work under ideal conditions.
• Agency objectives, organization, structure and mission.
• Evaluate information against a set of standards.
• Speak clearly, concisely and effectively; listen to, and understand, information and ideas as presented verbally.
• Speak before a group of people.
• Follow written and/or oral instructions.
• Read, interpret and apply laws, rules, regulations, policies and/or procedures.
• Facilitate or lead hearings, meetings, teams, or work groups to encourage participation, build mutual trust, respect and cooperation among participants.
• Work with or contribute to a work group or team to complete assigned task(s).
• Lead the work of others by monitoring, reviewing, training co-workers and/or delegating work.
• Supervise others by assigning/directing

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