...2) Analyze and assess the operations system of Manzana (system for processing insurance requests as depicted in Exhibit 2) by taking the following questions as a lead: a) How do the various jobs (RUN, RERUN, RAIN, RAP) flow through the system? How much time do they take? The figure below shows the flow through the system of the various jobs (RUN, RERUN, RAIN and RAP) taken exhibit 2 into account. The red numbers in the figure show the daily processed requests on average based on the data of 1991 which can be found in exhibit 7. The daily requests that are coming into the system are calculated by adding all various jobs (RUN’s, RERUN’s, RAIN’s and RAP’s) processed in the first 6 months and dividing this outcome by 120 (E.g. 6 months x 4 weeks x 5 days). This means that the teams can process 39 requests on average per day. (350+1798+451+2081)/(6*4*5) = 4680 / 120 = 39 requests per day on average. All further calculations can be found in the table below. |Task |Calculation in # of requests per day |Outcome in # of requests per day | |Calculate generated RERUN |(2081)/(6*4*5) |17.3 | |RUN/RAP/RAIN |(350+1798+451)/(6*4*5) |21.7 | |Total # requests per day |(350+1798+451+2081)/(6*4*5) |39 ...
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...Although at first sight it seems like a simple problem, companies worldwide let similar problems occur causing them sometimes hundreds of thousands of dollars. During the Measure phase, Xerox gathered quantitative and qualitative data to get a clear picture of what the current state of Medtronic was. The reason they would do this process is because it makes it easier to evaluate potential solutions. There were numerous locations to find information that would be valuable and help in the process of moving forward in the DMAIC process. Some of the measures that were collected were as follows: The amount of storage space being used and how much is available, number of mail, phone, and fax requests, number of steps in a process, and number of errors requiring a redo. In the analyze phase, Xerox studied the information that they gathered in the Measure phase and pinpointed the bottlenecks, and identified additional improvement opportunities where non-value-add tasks could be removed. The tool that they used during this phase was a value stream map. This is a common tool that is usually applied during this step to get an overview of the workflow process and to help uncover...
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...Lab 1.1 Use Task Manager to Monitor a Server Objectives * Monitor a server using Task Manager * Determine which applications, processes, and services are running * Determine the CPU and memory resources used by a server * Monitor network utilization at a NIC * Monitor users on a network Estimated completion time: 20 minutes Activity Background Task Manager is a useful monitoring tool for getting a quick picture of a server. The more you use Task Manager, the more you will get from using it. For instance, you’ll start to know at a glance what is normal for a particular server what is not normal. Such expertise will help you determine, for example, which services should be running the typical performance CPU The Task Manager tabs for monitoring information • Applications—displays currently running applications—lists running processes, as explorer.exe (Windows Explorer) exe (for DNS Server) * Services—lists services and their status, running, stopped, or paused * Performance—displays real-time CPU and memory performance at a glance * Networking—shows real-time network performance in terms of network utilization at all server NICs * User—lists users connected to the server and provides tools to log off or disconnect users, as well as to send users a message Two advantages of Task Manager are that you can start it quickly and it typically requires fewer server re-sources than many other monitoring tools. You...
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...potential issues and can enable the Project Manager to make informed decisions to take corrective action(s). Before EVM can be effectively applied to projects, certain elements need to be in place first. ▪ Work Breakdown Structure / Organisation Breakdown Structures: The WBS and OBS define the work to be done on the project and who will do it. ▪ Baseline Plan / Budget: The time-phased budget for the project will provide the primary baseline against which progress and expenditure will be measured. ▪ Status Updates: Performance data relating to project costs and progress must be accurate and provided in a timely fashion. ▪ Forecasts: Estimates of the remaining work and expenditure also needs to be provided. ▪ Change Control Process: A well-defined baseline will provide a firm basis for assessing the impact of changes to the agreed scope, time and cost baselines and whether any change will result in updates to the baseline. In addition to assessing the current health of the project, as mentioned...
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...C A S E S T U D Y MasterCard Best Practice Case Study - Harvard University A T - A - G L A N C E Harvard’s GE MasterCard Corporate Purchasing CardTM delivers a range of benefits such as expense reduction with improved efficiency, tighter cost control and saved manhours: • Ease of use and improved productivity for employee • Reduced bank fees • Reduced check costs and related invoice processing costs • No rework- 100% first pass yield • Improved employee satisfaction • Decreased cycle time -from 22 days to 2 days • Enhanced supplier relationships -reimbursement within 48 hours • Enhanced data capture and more accurate accounting information • Accelerated purchasing process • More efficient A/P team -- 30% reduction in check issuance • Fewer vendor records added to the ERP system • Less activity in the customer service group regarding: problem resolution - 20% reduction in supplier calls www.mastercard.com/gov GE Capital's implementation of the MasterCard Corporate Purchasing CardTM solution at Harvard University has resulted in direct cost savings for the organization, greater employee productivity, enhanced efficiency, improved supplier relations, reduced rework and improved cycle times. The GE Capital MasterCard Corporate Purchasing Card has helped the university more effectively manage and control its payment processes. Harvard University, founded in 1636, is the oldest educational institution in the United States. The university currently...
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...Operations Management-II Case Analysis- Esterline Technologies: Lean Manufacturing Q.1 What evidence does the case offer regarding Esterline's success? What factors appear to have contributed to Esterline's performance? Ans: - For the situation, there are several evidences of Esterline achievement. In 2005, Esterline had utilized more than 7,500 individuals in the generation, creating and designing offices in Washington, Illinois, Arkansas, North Carolina, Virginia, New York, Massachusetts, Michigan, Idaho and California. In these 11 States in the United States, Esterline had 34 units. The income of the organization gathered by 2005 had come to $835 million and salary from proceeding with operations was $51 million. The projections showed that Esterline would win over $1 billion in incomes. Additionally, Esterline had expanded abroad to United Kingdom, China, Mexico and Germany henceforth augmenting its system. Another achievement pointer for Esterline was the point at which it accomplished the Tier-1 supplier Status with Boeing and Airbus in 2005. The organization was contracted to create 787 overhead board control cockpit framework for Boeing and sensor suite for the TP 400M turboprop for Airbus. Cremin summed up the accomplishment as having executed effectively the inner new item advancement taking into account focused on acquisitions. The capacity to change from Jumble streams to families is a solid sign of Esterline achievement since it empowered Lean System...
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...THE DISBURSEMENT ACCELERATION PROGRAM MELISSA R. MARTIN MPAD 610 –PUBLIC MANAGEMENT AND SOCIAL CHANGE CONTENT * What is DAP? * Why was DAP introduced? * How did the DAP work? * How did DAP benefit the economy? * How did DAP support the budget reform agenda? * DAP Timeline * Constitutional and Legal Bases of DAP * SC Ruling on DAP * Why did the Aquino Administration terminate DAP? * SC modifies ruling on DAP What is DAP? The Disbursement Acceleration Program (DAP) is a spending reform measure to speed up public expenditure and catalyze economic growth. Why was DAP introduced? * Need to Clean House: Curb Corruption and Leakages * Freeing up operational bottlenecks * Inefficient implementation * Poor planning * Slow procurement * By the third quarter of 2011, it became clear that if we wanted public spending to accelerate enough for economic growth, we had to use idle funds. (Sec. Florencio Abad, DBM ) * The Aquino Administration therefore launched the DAP in 2011 KEY REFORMS (the DAP as Package of Reform Intervention) * Zero-based budgeting Implementation of zero-based budgeting to weed out inefficient, ineffective and leakage-ridden programs and projects * Early enactment of the budget Early preparation, submission and enactment of the annual National Budget including the adoption of the Online Submission of Budget Proposal * Disaggregation of lump sum funds ...
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...into outputs Process ! activity(s) that transforms inputs into outputs Operation ! group of resources performing one or more processes Functional Areas of business (acquires!fin.!Resources&capital! for!input)! Finance* Material!&! Service! Inputs! Operations* (material!&!service!into! outputs)! !!!!!!!!!!!!!!Support!Functions! ! • Accounting! • Information!System! • HR! • Engineering! Product!&! Service! Output! Marketing* Sales! Revenue! (Generates!sales!of!output)! • • Process and Operations are influences by internal and external customers considering feedback Two types of Process ! Manufacturing and Service Manufacturing Physical output Can be inventoried Low customer contact Long response time Capital intense Quality easily measured Service Intangible output Cannot High Short Labor intense Not easily measured Core Process (within the Supply Chain) ! Set of activities delivering value to external customers 1. Supplier Relationship Process ! selects suppliers & facilitates flow of items into firm 2. New Service/Product Development Process ! designs & develops new S/P received from inputs received from ext customer specifications or from mkt in general (through Customer Rltnshp Process) ! 1! 3. Order Fulfillment Process ! activities required to produce and deliver S/P to external customer 4. Customer Relationship Process ! identifies, attracts & builds rltnshp with customer & facilitates placement of orders • • Support Process ! provides vital...
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...Server question Ques 1 :-Which of the following is not a benefit of DHCP? 1. centralized administration of IP configuration 2. dynamic host configuration 3. seamless IP host configuration 4. portability of workstations ques 2:- Which of the following is not a component of DNS? 1. DNS namespace 2. DNS zones 3. DNS resource records 4. DNS relay agent Ques 3:- A starting address of 192.0.0.0 and an ending address of 223.255.255.255 is a member of which network class? 1. Class a 2. Class b 3. Class c 4. Class d Ques 4:- Which of the following is not a function of DHCP? 1. transmitting data from one network to another 2. bootstrapping diskless workstations 3. automating the assigning, tracking, and reassigning of IP addresses 4. dynamically allocating an IP address from a pool of addresses ques 5:- If a system will be a DHCP server, what type of address should you set? 1. automatic private IP address 2. fixed IP address 3. static IP address 4. none of the above ques 6:- What is the minimum number of physical computers required to allow you to use a KMS key? 1. 20 Vista and ten Windows Server 2008 computers 2. 20 Vista and five Windows Server 2008 computers 3. 15 Vista and ten Windows Server 2008 computers 4. 25 Vista and five Windows Server 2008 computers Ques 7:- A striped volume uses which type of striping to interleave data across...
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...Prototype Based on Harvard Business School case 9-692-015 Manzana Insurance – Fruitvale Branch Presented to Professor Michael Palley Stevens Institute of Technology MGT 772 SB Analysis and Development of Information Systems By Team 3 TEAM 3 Systems Analysis and Design Project Stage 3 MGT 772SB Analysis and Development of Information Systems Professor Michael Palley Table of Contents SYSTEM OVERVIEW ...............................................................................................................................................4 DESCRIPTION .............................................................................................................................................................4 POLICY REQUEST TYPES ............................................................................................................................................4 BACKGROUND ...........................................................................................................................................................4 CURRENT ORGANIZATIONAL PROBLEMS AND GOALS FOR THE NEW SYSTEM ............................................................4 FILE DESIGN..............................................................................................................................................................7 BACHMAN DIAGRAMS IN THIRD NORMAL FORM (3NF).............................................................................................7...
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...Virtualization and Its Benefits Virtualization and Its Benefits AITP – Research and Strategy Advisory Group Christine, Leja, CCP, Chair Richard C. Barnier Charles L. Brown, CCP Paul F. Dittmann Paul Koziel Mark Welle J.T. Westermeier, JD, CCP Abstract Virtualization provides many benefits – greater efficiency in CPU utilization, greener IT with less power consumption, better management through central environment control, more availability, reduced project timelines by eliminating hardware procurement, improved disaster recovery capability, more central control of the desktop, and improved outsourcing services. With these benefits, it is no wonder that virtualization has had a meteoric rise to the 2008 Top 10 IT Projects! This white paper presents a brief look at virtualization, its benefits and weaknesses, and today’s “best practices” regarding virtualization. The Association of Information Technology Professionals (AITP) recommends these “best practices” to obtain the benefits that virtualization offers. Copyright 2008, Association of Information Technology Professionals. Permission to copy for personal non-commercial use granted. When the paper is referenced or quoted, direct the reader to www.aitp.org. Special thanks to the following editor: Mike Hinton, Southwestern Illinois College AITP Research and Strategy Advisory Group October 14, 2008 Page 1 of 40 Virtualization and Its Benefits Executive Summary Virtualization has quickly evolved from concept...
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...Cost Accounting, 14e (Horngren/Datar/Rajan) Chapter 19 Balanced Scorecard: Quality, Time, and the Theory of Constraints Objective 19.1 1) Quality management provides an important competitive edge because it: A) reduces costs B) increases customer satisfaction C) often results in substantial savings and higher revenues in the short run D) All of these answers are correct. Answer: D Diff: 1 Terms: quality Objective: 1 AACSB: Ethical reasoning 2) Quality of design measures how closely the characteristics of products or services match the needs and wants of customers. Conformance quality: A) measures the same things B) is the performance of a product or service according to design and product specifications C) is making the product according to design, engineering, and manufacturing specifications D) focuses on fitness of uses from a customer perspective Answer: B Diff: 1 Terms: design quality Objective: 1 AACSB: Ethical reasoning 3) Which of the following FAIL to satisfy conformance quality? A) machines that fail to meet the needs of customers B) machines that break down C) depositing a customer's check into the correct account D) All of these answers are correct. Answer: B Diff: 2 Terms: conformance quality Objective: 1 AACSB: Reflective thinking 4) Costs incurred in precluding the production of products that do NOT conform to specifications are: A) prevention costs B) appraisal costs C) internal failure costs D) external...
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...Performance Tuning Guidelines for Windows Server 2012 April 12, 2013 Abstract This guide describes important tuning parameters and settings that you can adjust to improve the performance and energy efficiency of the Windows Server 2012 operating system. It describes each setting and its potential effect to help you make an informed decision about its relevance to your system, workload, and performance goals. The guide is for information technology (IT) professionals and system administrators who need to tune the performance of a server that is running Windows Server 2012. For the most current version of this guide, see Performance Tuning Guidelines for Windows Server 2012. ------------------------------------------------- Disclaimer: This document is provided “as-is”. Information and views expressed in this document, including URL and other Internet website references, may change without notice. Some information relates to pre-released product which may be substantially modified before it’s commercially released. Microsoft makes no warranties, express or implied, with respect to the information provided here. You bear the risk of using it. ------------------------------------------------- Some examples depicted herein are provided for illustration only and are fictitious. No real association or connection is intended or should be inferred. ------------------------------------------------- This document does not provide you with any legal rights to any intellectual...
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...appear fairly straightforward, it is the integration of the different issues into Bose’s supply chain strategy which makes it so interesting. Moreover, the case employs managerial practices from the areas of global sourcing, performance measurement, logistics management, supplier evaluation, and inventory management into a single unified strategy. The integration of these different practices should be emphasized in the classroom discussion. The following assignment questions relate to ideas and concepts presented throughout this book. Answer some, or all, of the questions depending on the student's progress in covering the following chapters. Assignment: 1. Discuss how the strategy development process might work at a company like Bose. The strategy development process typically begins with the identification of customer needs, and how these needs can best be met by the company. In this case, Bose has a strong emphasis on Research and Development, as discussed in the Wall Street Journal article1. Moreover, Dr. Bose is willing to explore new technologies that increase speaker performance, and this has been a central driver to the business strategy ever since he founded the company. Bose’s customers include...
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...Resource 11. TRAINING MODULE IN PROJECT MANAGEMENT (Created by the Institute for Development Management, Botswana for the NGO Institute, STF. (Some materials in this module have been extracted from “A Guide to Project Management Body of Knowledge, 3rd. edition, 2004) What is a project? “A temporary endeavor undertaken to create a unique product or service.” The Three P’s [pic] Working definition of project management Project management is the application of knowledge, skills, tools, and techniques to project activities in order to meet or exceed stakeholder needs and expectations from a project. (Guide to the Project Management Body of Knowledge Project Management Institute 2004) Project Management in Your Organization • What are the current methods of project management in your organization? • What project management issues is your organization facing? Important Characteristics of Real Life Projects • Accomplish with shared resources often only available on part-time basis • Require cross-functional team work • Involve uncertainty and are subject to change during execution • Subject to specific deadlines and time and resource constraints • Project manager often lacks functional authority over team members Proven Benefits of Project Management ✓ Provides clear roles, responsibilities, activities and schedules for team efforts ✓ Includes a method for considering the consequences of decreasing or increasing funds, resources...
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