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Bottom of the Pyramid

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There is an ongoing debate on if it is possible to integrate dominant economies with the bottom of the pyramid which are the 4 billion people who have less than 2$ per day. It occurs questions like if it is possible for companies to compete by serving people who counted as bottom pyramid? Is it possible for those poor people to survive by being consumers of MNCs? Prahalad believes that it is a win win for both MNCs and tier 4 (bottom of the pyramid).

In other words, he believes that it is possible to sell high quality products to mass number of poor people. Both Prahalad and Karnani want to find solution to alleviate poverty, but they have different approaches to this issue. Prahalad states that we should consider poors as consumers. In contrast to Prahalad, Karnani thinks that rather than viewing the poor primarily as consumers, an alternative approach is to focus on the poor as producers and to emphasize buying from the poor. The only way to alleviate poverty is to raise real income of the poor. Karnani quotes the example of Nirma, a demonstrably inferior product to some of the alternative detergents on the market, such as Surf. It was hard on the skin, and could sometimes cause blisters. And yet it retailed at a third of the price of its competitors, and achieved majority market share from consumers for whom the trade off between price and quality was one that they were happy to make. He concludes: "Insisting on not lowering the quality actually hurts the poor by depriving them of a product they could afford and would like to buy".

Actually, I have been thinking about this kind of issues lately with the sharp rising of the game Pokemon Go. In the news, I have read that market share of sellers of the game increased a lot and it even became around 3 times of that is of Turkish Airlines. Then I started to think about other leading companies in the world and I realized that many of them such as Apple and Microsoft had the common feature of selling their products to very high number of the people. These are companies which make their products reachable to the people beyond restricted market target. Considering Apple, who would expect minimum wage people to pay 2000 lira for a phone but it is so normal to see that now. So these companies accomplish to sell their products to people whom would not expected to buy those products. So I think, Prahalad’s approach to tier 4 as a fortune make sense in that point. Of course, what Prahalad and Karnani are talking about are much radical examples rather than minimum wage people in Turkey but it shows that reaching more people is very crucial factor here and comparison of Pokemon Go’s Company and THY is great example of that when we think about the price of fly ticket and a free application. Also, we are talking about 4 billion people here. Existing top companies only get closer to the bottom of pyramid none of them reached it. So to me it is for sure that companies can create a fortune by reaching those people. However, very important question comes here again in that point; is it really possible to reach them? Karnani argues that 80 percent of income of tier 4 goes to their essential needs so they won’t be able to pay for luxury products or services. Against that argument I want to turn back to the same example; who would expect minimum wage people to buy iPhone few years ago. Also we know that many MNCs make their major productions in the very poor regions to reduce their costs. They usually add 1 thing or nothing to their products in their own countries for production process. So by making some small changes in their production processes and with the help of getting rid of transportation costs these companies can reduce their costs a lot when they are selling in poor regions. So I believe with a good business structure companies can sell their so called luxury products to the bottom of the pyramid. However, another question arises in that point; is it really beneficial for bottom of the pyramid to become consumers of MNCs. I think, this is the most doubtful question in this debate because we don’t really know if the people in tier 4 really know how to manage their money or not especially when we consider the correlation between economic level and education level of individuals. Beside this, since bottom of the pyramid does not have much economic experiences before it might be really easy for companies to convince or mislead these people. So something started with good purposes can turn to a disaster. Government regulations might play significant factor here to prevent these companies mislead people and these regulations also should include banks for personal loans. Turning back to debate, I think the most important role is on corporate social responsibility projects. As I stated, many MNCs make their production in very poor regions. Considering prices in those regions, it should not cost much to cover essential needs of the workers of those companies. Unfortunately, it seems like companies far away from satisfying those needs today. I remember video of a labor who work for cacao company and never ate chocolate in all of his life. So I think I it might be a good start for companies to share their products for free with their labors in poor regions. Then they can cover those people’s essential needs which should not be so hard for those companies when we consider how much they pay for sponsorships and so on in other regions. So those people would not need to consume 80 percent of their income to their essential needs and they can consume more on luxury stuff. I am sure those companies can also get benefit from the development of the economy in those regions.

In short, Prahalad believes that there is a great opportunity for MNCs to sell their products or services to the bottom of the pyramid and reducing poverty caused problems in those regions. On the other hand, Karnani believes that it does not really make sense for MNCs to put that effort due to lack of capital in poor regions. I asked 3 questions to approach the problem: Is it really beneficial for companies, is it really possible and is it really beneficial for the people in the bottom of the pyramid. Although I strongly believe that it is beneficial for companies and it is possible, I am not sure if this kind of approach can overcome poverty related problems. I think, government regulations and CSR projects could play significant role in this point.

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