...bpmnBPMN and Business Process Management Introduction to the New Business Process Modeling Standard By Martin Owen and Jog Raj, Popkin Software BPMN and Business Process Management Executive Summary ....................................................................................... 3 Introducing BPMN .......................................................................................... 4 BPMN Enables Business Process Management (BPM)......................................... 4 BPMI.ORG Created to Establish BPM Standards ............................................. 4 Rigor of the BPMI.ORG Standards ............................................................... 5 BPMN Enables Modeling of B2B and B2C ......................................................... 5 BPMN Maps to Business Execution Languages.................................................. 5 BPMI.ORG Works with OASIS for e-Business Standards.................................. 5 BPMN Models Web Services .......................................................................... 6 A First Look at BPMN ...................................................................................... 7 Modeling Business Events ............................................................................. 8 More Complex Events -- Specifying Trigger Types ......................................... 8 Business Processes, Sub-Processes, and Tasks ...............................................10 Decomposing Your Processes Into...
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...Please write an essay where you analyze “The importance of BPM for businesses” where you briefly describe the BPM Technology and its benefits for customers that use it. La idea es poder ver un documento escrito por ti, tras una investigación, que tenga componente técnico y una parte de negocio. THE IMPORTANCE OF BPM FOR BUSINESSES Introduction The purpose of this document is to find and analyze the elements of BPM that can create value to the businesses and show how to see that value can get reflected in better performance inside the organization also, explain how it can drive the organization to succeed in complex environments. What is BPM? BPM is more than a practice, it’s actually a discipline where software and services are exposed to the entire organization, starting a process of discovery and documentation, which will help to automate and continuously improve the business processes causing reductions in costs and increasing efficiency. A key element of adopting BPM is the fact that unifies every process with a single language across the organization this gives the possibility to every member inside of the company to understand and propose improvements from different point of view, which is called holistic view. Along with implementing a BPM, there are tools that are built to help an organization to document the process; those tools are repositories that are capable of managing the documentation, facilitating the maintainability and collaboration...
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...Home Assignment The company in question is being pressed by several of its customers to fulfill their orders faster.The company’s management estimates that the company stands to lose € 250,000 in revenue if they do not reduce their order fulfillment time below 40 working days. Adding one engineer to the existing team would reduce the time to design a hardware down to 14 working days (from 16 days). An additional engineer would cost the company € 50,000. On the other hand, hiring a second engineering team would cost € 250,000. Analyze these two scenarios and recommend an option to the company. Analysing While analysing the two scenarios, It costs around €50000 for each additional engineer to finish the work in 16 days but it costs €250000 for hiring a engineering team, so If we hire three additional engineers it costs around €150000, For example. For 16 days to reduce 14 day company can hire one staff it cost €50000 so it means one staff can reduce 2 days , and 16 days reduce to 10 days company need only 3 staff , it means company can finish the work within 10 days and total cost 3x €50000. So its better to hire 3 engineers and we can reduce the number of working days with less cost. We consider a Level-2 IT service desk with two staff members. Each staff member can handle one service request in 4 working hours on average. Service times are exponentially distributed. Requests arrive at a mean rate of one request every 3 hours according...
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...Fundamentals of Business Process Management Marlon Dumas r Marcello La Rosa Jan Mendling r Hajo A. Reijers Fundamentals of Business Process Management r Marlon Dumas Institute of Computer Science University of Tartu Tartu, Estonia Marcello La Rosa Queensland University of Technology and NICTA Brisbane, Australia Jan Mendling Institute for Information Business Vienna University of Economics and Business Vienna, Austria Hajo A. Reijers Department of Mathematics and Computer Science Eindhoven University of Technology Eindhoven, The Netherlands ISBN 978-3-642-33142-8 ISBN 978-3-642-33143-5 (eBook) DOI 10.1007/978-3-642-33143-5 Springer Heidelberg New York Dordrecht London Library of Congress Control Number: 2013932467 ACM Computing Classification (1998): J.1, H.4, H.3.5, D.2 © Springer-Verlag Berlin Heidelberg 2013 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. Exempted from this legal reservation are brief excerpts in connection with reviews or scholarly analysis or material supplied specifically for the purpose of being entered and executed on a computer system, for...
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...Brand association: It means what resides in the customer’s deepest mind. Brand association is anything which is deep seated in customer’s mind about the brand. Brand should be associated with something positive so that the customers relate your brand to being positive. Brand associations are the attributes of brand which come into consumers mind when the brand is talked about. It is related with the implicit and explicit meanings which a consumer relates/associates with a specific brand name. About Rolex, if we consider the upper portion then the brand association will be: 1. Watch. 2. People. 3. Sports. 4. Successful. 5. Highest quality. 6. Reliability. 7. Durability. 8. Serviceability. 9. Convenient. 10. Unique. 11. Prestige. 12. Word of mouth publicity. 13. Price. 14. Luxury. 1. Watch: If any customer think about the brand Rolex, the picture will be spotted in his or her mind is watch, which represents aristocracy. It is being fixed in their brain or even soul, because the brand Rolex is representing themselves as a brand of watch for many year. 2. People: Different types of people use it to reflect their strength. Top athletes are wearing it to show their toughness, robustness and skill. Rich and high class people wear it to show their wealth and class. Man also use it to show their manliness. 3. Sports: Rolex are associated with different kind of sports like Golf, Sailing etc. So, customers also think...
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...Week 3 Process Modeling Lab Seth Wenner Srw51@pitt.edu Questions 1. Describe your experience creating process models in this lab (e.g. Was the process easy/difficult/frustrating/trivial? Would you be able to create the diagram on your own with just a narrative? What were your biggest challenges?) The lab was fairly easy to complete. The software was intuitive enough to not require much of a learning curve. I think it would definitely be much more difficult to create a model from a narrative, especially with the more difficult model. I didn’t have any significant setbacks or challenges, the “hardest” part was finding shortcuts and better ways of doing things to speed up the process. 2. Assume you’re a new intern tasked with creating a process model that describes the accounts receivable collections process. Where would you look for information that describes the process that would allow you to create a complete process model that outlines everything from the time you first create the invoice to the time you receive payment from the customer? The first thing I would do is find the A.R. supervisor and interview them about the entire process from beginning to end. This would be a good start. After that I would try to follow a single invoice and track its entire journey through the system and make note of all possible paths and nuances of the process. 3. Give an example of a situation where a narrative would be more useful than a process model. A narrative can...
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...A. Business Plan 2 1. EXECUTVE SUMMARY 2 1.1. MISSION STATEMENT 2 1.2. VISION STATEMENT 2 1.3. GOALS & OBJECTIVES 2015-2016: 2 2. INDUSTRY BACKGROUND & BUSINESS ENVIRONMENT ANALYSIS 3 2.1: BACKGROUND OF THE INDUSTRY 3 2.2: CURRENT & FUTURE TRENDS AND BUSINESS FIT 3 3. BUSINESS DESCRIPTION 3 4. MARKETING PLAN 3 4.1: DESCRIPTION OF PRODUCT & SERVICES 3 4.2: BENEFITS 4 5. MARKETING STRATEGY 4 5.1 TARGET MARKET 4 5.2 WAYS OF MARKETING 4 6. ORGANIZATION & MANAGEMENT 4 7. FINANCIAL PLAN 4 B. Risk Analysis 5 C. BPMN 6 1. Demand for pet sitting 6 2. Pet sitting process 7 D. Database 7 E. Project Plan 8 A. Business Plan 1. EXECUTVE SUMMARY The idea of 5 STAR CATS was born from the necessity of Catalina of finding a friend to look after her cat during holidays. Luckily, one of her friends was available and willing to check on her cat but the solution was not perfect because the two of them haven’t met before and her friend was not knowledgeable about cats. Any cat owner knows how difficult it is to find a trusted sitter, who not only understands the needs of your pet and of the owner but with whom you are in confidence enough to give him the keys of your flat. Catalina was always reluctant to leave her cat in a hotel or to call a professional sitter, for the same reasons: “I would not leave my cat in the hands of a stranger and give him my keys. Ideally I wanted to be part of a network of...
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...Chapter 1 1. What is the difference between Data and Information? a. Data: raw facts that describe the characteristics of an event that, in isolation, have little meaning b. Information: data organized in a meaningful way to be useful to the user 2. What makes Information useful? c. Data is often processed (aggregated, sorted, etc.) and then combined with the appropriate context d. Decision makers typically require useful information to make decisions e. Must be relevant and reliable 3. Define “Relevant” in the context of useful information. f. Predictive value (helps with forecasting the future). g. Feedback value (corrects or confirms what had been predicted in the past). h. Timeliness (available when needed or in time to have an impact on a decision). i. Information must be relevant to the decision maker j. Information is relevant only if it would affect a business decision k. Information is relevant when it helps users predict what will happen in the future (predictive value) or evaluate how past decisions actually worked out (feedback value). l. It is also relevant if the information is received in time to affect their decisions (timeliness). 4. Define “Reliable” in the context of useful information. m. Predictive value (helps with forecasting the future). n. Feedback value (corrects or confirms what had been predicted in the past). o. Timeliness (available...
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... The process improvements identified by BPM may or may not require IT involvement, although that is a common driver behind modelling a business process. CA4 Business Process Modelling 30 Oct 2014 3 Business Process Modelling- The “Why?” • Business process modelling (BPM) helps companies in the following ways: + To become more process-oriented + To optimise business processes thro Process Change Mgmt: long term planning, execution & control of processes + To document and manage processes on an ongoing basis + To simulate processes using, i.a. Monte Carlo simulation & Discrete Event Simulation CA4 Business Process Modelling 30 Oct 2014 4 • Business Process Modelling Notation Why BPM Notation (BPMN)? => a notation that can be understood by all business users. + i.e. business analysts (creating initial drafts of processes) + • + &...
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...Operation Engineering We want to start an organization Operation engineering = products What is the product of a charity organization and who are the customers? What is the product of free TV? Operation engineering of a company Core business Support business 4 major activities to transform goods into final product using backward engineering techniques: Might be: * Conversion - e.g., creating steel from iron ore * Fabrication - e.g., forming steel into cans * Assembly - e.g., put cans, lids and ingredients together * Testing - e.g., testing for sealed weight Or The classical breakdown of all economic sectors follows:[1] * Primary: Involves the retrieval and production of raw materials, such as corn, coal, wood and iron. (A coal miner and a fisherman would be workers in the primary sector.) * Secondary: Involves the transformation of raw or intermediate materials into goods e.g. manufacturing steel into cars, or textiles into clothing. (A builder and a dressmaker would be workers in the secondary sector.) * Tertiary: Involves the supplying of services to consumers and businesses, such as baby-sitting, cinema and banking. (A shopkeeper and an accountant would be workers in the tertiary sector.) In the 20th century, it began to be argued that traditional tertiary services could be further distinguished from "quaternary" and quinary service sectors.[2] The quaternary sector of the economy is a way to describe a knowledge-based[1]...
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...BPM is a cyclical process for systematically creating, assessing, and altering business processes. 7. Please specify each step in the business process management cycle. Step 1: as-is model Step 2: create components Step 3: implementing new or changed process Step 4: create policy and procedures 8. What is an as-is model? It is a model of the existing business process. 9. The Object Management Group is a software-industry standards organization that created a standard set of terms and graphical notations for documenting business processes. 10. Business Process Modeling Notation is a standard set of terms and graphical notations for documenting business processes. 11. In a BPMN process diagram, all activities for a given role are shown in its swim lane. 12. In a BPMN process diagram, data is represented by rectangles with the top right corner folded inward....
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...Business Process Modeling e-Framework Workshop Balbir Barn 12th February 2007 Agenda • • • • • Why we construct Business Process Models A historical context Approaches to business process modelling Business Process Modelling Notation Tools and standards summary 2 What is a Business Process? • Davenport & Short (1990) define business process as – "a set of logically related tasks performed to achieve a defined business outcome." A process is "a structured, measured set of activities designed to produce a specified output for a particular customer or market. • Business processes as transformations of inputs to outputs input output • Other models available: – Language-Action-Perspective (LAP) (Winograd and Flores 1986) • Production, coordination tasks using language for communication 3 Purposes of Business Process Modeling: Organization Design • • • • • • Process Documentation Process Reorganization Process Monitoring and Controlling Continuous Improvement Quality Management: ISO 9000 Benchmarking: Compare with best practice • Knowledge Management: 4 Purposes of Business Process Modeling: Information Systems Design • • • • • Selection of ERP software Model based Customizing Software Development Workflow Management Simulation 5 What to model of a business process • Tasks • Coordination between tasks – synchronization – decisions – parallel work – repetition –… • • • • Organizational responsibilities Required resources and constraints...
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...Multichannel Development BPEL Human Tasks Business Rules BAM SOA Suite 11g Service Infrastructure Unified Engine Business Catalog End-to-End Management Integration Services Scalable Architecture IT Focus Application Server Foundation Weblogic Suite 11g JEE Engine Security Services Messaging Scalability High Availability Unified Process Engine Unifies execution to reduce complexity and cost Oracle BPM Suite 11g Oracle BPM Suite 11g • Single efficient engine with Native BPMN 2.0 BPEL, Rules, and Human Workflow execution • Unifies execution of all types of processes • Unified runtime with SOA with shared SOA Services with common persistence, binding, policy management and adapters • Unified security with OPSS Value Value • Reduced complexity and greater reliability and performance • Choice of BPMN 2.0 or BPEL modeling or using both • Simplified integration with a services based environment if you choose BPEL BAM BPMN Human Workflow Business Rules Mediator Unified Runtime...
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...Chapter 1 System development p.6 System analysis and design p.7 Information system p.7 Information system components – system, mission critical system, data information p. 7-8 Hardware and software p.8 – application system, enterprise application, horizontal system Legacy system p.9 Data p.9 – tables Processes p.9 People/stakeholders p.10 Business proses modelling BPM p.10 Business profile, business process p.10 Business process modelling notation (BPMN) p. 10 Modeling tools p.10 New kinds of companies p.11 Product oriented and service oriented p.11 Internet dependent/dot.com p.12 Brick and mortal/tradisional firms p.12 Impact of the internet p.13 B2C p.13 B2B p.14 Business information systems p.15 Enterprise computing p.15 Enterprise resource planning (ERP) p.15 Transaction processing (TP) p.15 Business support p.16 Management information system (MIS) p.16 Knowledge management/expert systems p.16 Knowledge base p.17 Interfence rules p. 17 User productivity systems p.17 Top mangers p.18 Strategic plans p. 18 Knowledge workers p.19 Supervisers and teamleaders p.19 Operational employees p.19 Modelling p.19 Business model/requirement model p.19 Data model p.19 Object model p.19 Network model p.19 Process model p.19 Prototyping p.20 Prototyping tests p.20 Computer aided system engeneering (CASE) p.20 Case tools p.20 System development methods p.21 Project management p.22 Structured analysis p.22 System planning p.23 – preliminary investigation...
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...Acknowledgement First we owe a great many thanks to the many people who have helped us in completing our report. We show our deepest gratitude to our honorable course instructor Mr. Adeyl Khan for giving us the permission to do this report. We are also thankful to him for guiding us throughout our entire project and correcting various aspects of our work with endless patience and attention. We would also like to thank Khondker Murshid, Assistant General Manager at R.B Group of Companies Limited (WALTON) for his time to guide us regarding the product and service design and production process in this project. Finally, we would like to thank North South University for letting us use its Internet and library facilities, which helped us a lot to complete our report. Executive Summery Walton is a Bangladeshi brand which has many subsidiaries. One of which is Walton Motors. It produces motor vehicles. The brand Walton is owned and operated by Walton Group head quartered in Dhaka, Bangladesh. This report is focused on some specific operations management of Walton Ltd. More specifically this report is about Walton motorbike and it’s after sales service. The paper has been designed in a way that shows the current operating processes and a proposed procedures so that they can improve effectively and efficiently over current operation processes. In this report we analyzed the operation management system of the Walton motorcycles from the design to production. We learned how they...
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