...IT & ITeS April 2010 IT & ITeS April 2010 Contents Advantage India Market overview Industry Infrastructure Investments Policy and regulatory framework Opportunities Industry associations 2 ADVANTAGE INDIA IT & ITeS April 2010 Advantage India • Freight costs in India are 20 per cent less, with faster delivery, as compared to China. • Proximity to the EU and the Middle East and Asian (MEA) market • Cost advantage Every year, 675,000 technical graduates qualify in the country, of which 400,000 are engineers. More than 50,000 MBAs graduate every year. It is estimated that India’s IT industry has added 40,000 employees in 2009–10. • More than 85 global SEI-CMM level 5 firms have a presence in India. India’s service offerings have evolved to high-end integrated IT solutions. Quality/ maturity of processes Advantage India Ease of scalability • Enabling business policy and regulatory environment • The cost of an engineer is about 20 to 40 per cent of the comparable cost in the European Union (EU). General, administrative and selling costs amount to around 80 per cent of comparable costs in the EU. India’s average offshore billing rates, at US$ 20 to US$ 35 per hour, are about 50 to 70 per cent lower than the EU’s. Sector deregulated in the 1990s to allow private sector participation. 100 per cent FDI is allowed under automatic route. Source: Department of Information Technology, Annual Report 2008–09 ;...
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...BPO – A SWOT Analysis ------------------------------------------------------------------------------------------------------------------------------ Abstract BPO is one of the popular business practices in today's competitive environment. India has enormous opportunities emerging from globalization and consequent lowering of tariff barriers. The Indian BPO industry is constantly growing. However, along with the Phenomena Increase in BPO to India there has been a backlash against outsourcing. Information Technology has given India formidable brand equity in the global markets. Indian BPO companies have a unique distinction of providing efficient business solutions with cost and quality as an advantage by using state of art technology. This article explains overview of BPO industry in India comparative strength, weakness, opportunities and thread Indian BPO industry. Introduction India has enormous opportunities emerging from globalization and consequent lowering of tariff barriers. Information Technology has given India formidable brand equity in the global markets. Indian BPO companies have a unique distinction of providing efficient business solutions with cost and quality as an advantage by using state of art technology. Through joint efforts of Government and the Industry, software development and IT enabled services have emerged as niche opportunities for India in the global context. The Government has been making continuous efforts to make India a front-runner...
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...the country. Though Filipino workers are hardworking and globally competitive there are many factors that should be considered when an investor wants to invest in the Philippines; some factors are the labor cost and low tax. Filipino workers have American culture that influences them with their good communication skills; they provide a high quality service, high skilled worker, and educated worker. With the help of the Philippine government in making good infrastructure and providing a free training. Will this help the Philippines be the new call center capital? Philippines a new call centre capital? The Philippines is now number 1 in the world when it comes to providing voices service, the top provider of technical support is still India because of its cheaper labor. Business processing outsource companies remain optimistic that Philippines can be the new call center capital in the world with the strength that every Filipino workers has it is possible for the country to be the new call center capital in the world. Because of their excellent communication skills and because they possess a good command of English, Filipino workers are considered a very good business processing outsource assets for the Philippines. The Philippines was cited for having a good supply of workers to fill job vacancies in call center companies. Philippines also has an excellent training facilities, good support from the government, the government is exerting efforts to improve infrastructure programs...
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...BUSINESS PROCESS OUTSOURCING ABOUT BPO BPO stands for Business Process Outsourcing. There is a common misconception that B.P.O. and call centers, mean one and the same. A call centre is a remote location in India wherein calls made by customers abroad are routed to India by means of telecommunication equipments. This call is answered by call centre agents who are trained to speak in an accent which the customer can understand. This accent is commonly referred to as Neutral Accent Coming to the term Business Process Outsourcing, let us understand the term in a simple way by breaking it up. There is a business. Each business has got a process. A process means a specific way or method of doing a job. Those jobs which are routine in nature, are given to countries outside India, to save money by way of salaries. OVERVIEW OF VARIOUS CAREER OPPORTUNITIES IN THE BPO INDUSTRY * Voice Process (Inbound and Outbound) * Semi Voice Process or Back Office Support * Medical Transcription * Medical Billing * Data Entry * E-Mail Support * Knowledge Process Outsourcing * Recruitment Process Outsourcing * Education Process Outsourcing * Legal Process Outsourcing * Technical Writing * Content Writing * Web Designing ABOUT NASSCOM NASSCOM stands for National Association of Software and Servicing Companies It regulates the functioning of the IT and ITES industry IT means Information Technology which includes software programming and ERP...
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...Cabs Market India June 2012 Executive Summary Market Radio cab market is slated top grow at a rate of z1% per annum Business model can be differentiated into ‐ different fleet – z2 and z3 g p g g Revenues garnered for this particular sector occurs through 2 significant heads such as z4 and z5 Drivers Drivers & Challenges – Increase in disposable income and p p g transportation spending – Influx of tourists – Demand from corporate sector – Change in mindset Hard and soft skills’ training for cab drivers Increasing entertainment options inside radio cabs Radio cabs with Wi‐Fi service Challenges – High fares – TRAI regulation on SMS cap – Unavailability of parking space Trends Collaborations with other service providers marking the sector PE investments in the sector Technological advancements in radio cabs Exclusive radio cabs for women Exclusive radio cabs for women Major Players Competition Company 1 Company 4 Company 2 Company 5 Company 3 Company 6 RADIO CAB MARKET IN INDIA 2012.PPT 2 •Introduction •Market Overview M k tO i •Business Model •Revenue Model •Revenue Model •Drivers & Challenges •Government Participation •Government Participation •Trends •Competition •Strategic Recommendations Appendix •Appendix RADIO CAB MARKET IN INDIA 2012.PPT 3 Ease of booking and quality customer service work towards shaping growth for radio cabs in the country SAMPLE Radio Cab Market – Overview • Radi...
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... Index |Topic |Page | | |Number | |Information Technology |3 | |Industry Analysis |3 | |Key Players In The IT Sector |3 | |Employment Trends |4 | |India-based Service Provider Landscape |4 | |Key Highlights Of The IT-ITES Sector Performance | | | IT Industry’s Sector Wise Break-Up |5 | | Growth in Revenues |5 | | Increasing Exports |6 | |Indian IT Industry-Top View |7 | |Key Driver Of Growth For Indian IT Industry ...
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...Overview China and India provide vast opportunities for trade and investments in all major sectors. In the next few decades, China and India will join the U.S to become the three largest economies in the world. China and India will provide enormous upside potential for U.S. firms, as well as risks. Cultural System Doing business in a particular nation needs a multi-dimensional understanding of its culture and business practices. Understanding those differences and adapting to them is the key factor. India The Indian economy has been booming for the past few years. The country holds great promise for the future. The business culture of India is a reflection of the various norms and standards followed by its’ people. Indians have various cultural yardsticks, which extend to their business culture too. I found the following culture norms to be important: 1. “The ‘Namaste’ forms an important part of Indian etiquette and is generally used while greeting and saying good-bye. This gesture is performed by pressing the palms of both hands together (fingers up).” However, educated Indian men and women, who are acquainted with western customs, prefer shaking hands. Moreover, while greeting any individual use his or her title. To mark respect, you may also add a suffix ‘ji’ to the name of a person. 2. In India, companies follow a hierarchical system and the decision making is usually from the top to bottom. Business decisions could be at times time consuming, and International...
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...Global Indian Conglomerate The Aditya Birla Group is an Indian multinational conglomerate headquartered in Mumbai, Maharashtra, India. The group is primarily structured around its three holding companies: Grasim Industries, Hindalco Industries and AB Nuvo. These companies through their respective subsidiaries are into various areas like viscose staple fibre, metals, cement (largest in India), viscose filament yarn, branded apparel, carbon black, chemicals, fertilizers, insulators, financial services, telecom (third largest in India), BPO and IT services. Many of them exist to support the group's strategy of vertical integration. Before liberalization, the group had to grapple with issues like the license raj and bureaucracy. However the 1991 economic liberalization opened the door of opportunities to become truly multinational. Also Kumar Mangalam Birla's take over as the Chairman of the Aditya Birla Group in 1995 after the death of his father, Aditya Birla, proved fruitful. All apprehensions about his ability to lead the group with varied interests in textile and garments, cement, aluminum, fertilizers etc. were put to rest under his leadership. He had also grown to become one of the most respected industrialists in the country. With his strong emphasis on building a culture of meritocracy, the Aditya Birla group expanded into Telecom, Software, BPO and other areas while consolidating its position in existing businesses. Unlike his predecessors, Kumar Birla had a long term focus...
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...oduction of corruption What is Corruption? In philosophical, theological, or moral discussions, Corruption is spiritual or moral impurity or deviation from an ideal. In economy, Corruption is payment for services or material which the recipient is not due, under law. Corruption means the state of being bad and dishonest, especially in matters concerning money. It creates a very impact to the country's education, occupation, living style and mostly the humanity. Corruption affects all regions of the world and all levels of society, but the impact is greatest in developing countries. Every year, developing countries lose USD 50 million to 100 million through corrupt acts Corruption undermines political, social and economic stability and damages trust in institutions and authorities. It also fuels transnational crime. Terrorists and organized criminals are aided in their illegal activities by the complicity of corrupt public officials. Types of Corruption Corruption became a sway all over the world now-a-days. It can be categorized in three types. There are three broad classifications of corruption, which are however not mutually exclusive: Petty and Grand corruption: Petty Corruption: • Practiced on a smaller scale. Defined as the use of public office for private benefit in the course of delivering a pubic service. Usually involves relatively small amounts of money, including bribery (grease money or speed payments) The public servant abuses his/her position by accepting...
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...Management's discussion and analysis Overview The financial statements have been prepared in compliance with the requirements of the Companies Act, 1956, guidelines issued by Securities and Exchange Board of India (SEBI) and Generally Accepted Accounting Principles (GAAP) in India. Our Management accepts responsibility for the integrity and objectivity of these financial statements, as well as for various estimates and judgments used therein. The estimates and judgments relating to the financial statements have been made on a prudent and reasonable basis, so that the financial statements reflect in a true and fair manner the form and substance of transactions, and reasonably present our state of affairs, profits and cash flows for the year. A. Industry structure and developments Changing economic and business conditions and rapid technological innovation are creating an increasingly competitive market environment that is driving corporations to transform their operations. Consumers of products and services are increasingly demanding accelerated delivery times and lower prices. Companies are focusing on their core competencies and are using outsourced technology service providers to adequately address these needs. The role of technology has evolved from supporting corporations to transforming them. There is an increasing need for highly skilled technology professionals in the markets in which we operate. At the same time, corporations are reluctant to expand their...
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...Puri, Harsha Jonnala, Huzaifa Dadarkar, Karan Jaiswal, Piyush Jain Table of Contents INDIAN IT INDUSTRY OVERVIEW 3 INTRODUCTION 3 EXTERNAL ANALYSIS 3 PORTER’S FIVE FORCES MODEL (INDIAN IT INDUSTRY) 4 SWOT ANALYSIS - IT & ITES INDUSTRY 5 TATA CONSULTANCY SERVICES 6 INTRODUCTION 6 SWOT ANALYSIS ..7 TCS’ RESOURCES & CAPABILITIES ..8 TCS’ STRATEGY ANALYSIS ...9 Generic Business Strategies Global Strategies Corporate Level Strategies RECOMMENDATIONS 14 REFERENCES .15 INDIAN IT INDUSTRY OVERVIEW The IT-ITeS industry in India has today become a growth engine for the economy, contributing substantially to increases in the GDP, urban employment and exports, to achieve the vision of a “young and resilient” India. During the year, the sector maintained its double digit growth rate and was a net hirer. This growth has been fuelled by increasing diversification in the geographic base and industry verticals, and adaptation in the service offerings portfolio. Consequently, India has attained leadership position in the global sourcing market. India is now the leading country in providing IT Enabled Services in the world. According to a recent study, Indian IT & ITES is expected to grow at around 8% to touch revenue of almost USD115 billion. NASSCOM, the premier institute which manages all the IT and ITES companies in India, estimated that the revenue of the IT Enabled Services will cross the revenues of IT industry by 2010. The export...
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...[pic] Graduate School of Management Pamantasan ng Lungsod ng Maynila Intramuros, Manila GRADUATE SCHOOL OF MANAGEMENT Doctoral Program Dissertation Writing EFFECTS OF KPO STRATEGIES ON FINANCIAL SERVICES INDUSTRY IN THE PHILIPPINES Submitted to: Dr. Pescadera Submitted by: Oliver A. Javier TABLE OF CONTENTS CHAPTER 1 3 Introduction 3 Background of the Study 3 Statement of the Problem 7 Significance of the Study 8 Scope and Limitation 9 CHAPTER 2 10 Review of Related Literature 10 Benefits and Risks of KPO 13 Synthesis 17 Conceptual Framework 18 CHAPTER 3 20 Methodology 20 Research Locale 21 Samples and Sampling Techniques Used 22 Population 22 Sampling techniques and Sample size 22 Instrumentation 23 Procedure 24 Statistical Analysis of Data 25 CHAPTER 1 Introduction Background of the Study The present day world is witnessing a rapid change from an industrial to a knowledge-based economy. In the knowledge economy, there is knowledge intensity where efficient production relies on information and know-how. A highly skilled labor force is the key to success in the knowledge economy and knowledge industry (Skyrme 1997, Stiglitz 1999). The knowledge professionals involved in the knowledge economy are referred to as knowledge workers. Knowledge workers are those workers who have higher levels of education and their work is the output of their skills...
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...hinterland Framework factors critical to nurturing distinctive capabilities Developing the right capabilities—and acting on them Last word 28 29 31 2 Foreword Unleashing India’s rural multiplier effect But rural India’s contributions to the nation’s economic success—and the obvious potential for profitable growth—is just a part of the promise of wholehearted commitment to doing business beyond the city centers and suburbs. India’s rural markets offer unprecedented opportunities for global and local companies to experiment with approaches and business models, which if successful, may be replicated in rural markets of other emerging economies. India is on the march. Its momentum is not only evident in metros— it is apparent in small towns and villages as well. Collectively, all over India’s rural heartland and in its teeming cities, India is readying for an even more impressive era of economic growth. There is no question that India’s rural markets are becoming a powerful economic engine. One telltale sign: rural accounts now comprise over 50 percent of new subscribers for some of the leading telecom providers.1 The rural multiplier effect is what excites policy makers and business leaders alike. For every new opportunity for a villager to use his mobile phone to protect his crops, there is...
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...A Study on Work Life balance in 24/7 Environment in SERCO Dissertation Submitted to the D.Y. Patil University in partial fulfillment of the requirements for the award of the Degree of MASTERS IN BUSINESS ADMINISTRATION Submitted by: Nazneen Sheikh (Roll No. MBAHR 014137) Research Guide: Ms. Vidhya Kshirsagar Assistant Professor School of Management D.Y. Patil University CBD Belapur, Navi Mumbai. December 2015 1 DECLARATION I hereby declare that the dissertation “A Study on Work Life balance in 24/7 Environment in SERCO" submitted for the MBA Degree at D.Y. Patil University’s School of Management is my original work and the dissertation has not formed the basis for the award of any degree, associate ship, fellowship or any other similar titles. Place: Mumbai Date: (Nazneen Sheikh) Signature of the Student 2 Certificate This is to certify that the dissertation entitled “A Study on Work Life balance in 24/7 Environment in SERCO” is the bona fide research work carried out by Ms. Nazneen Sheikh student of MBA, at D.Y. Patil University’s School of Management during the year 2015-2016 , in partial fulfillment of the requirements for the award of the Degree of Master in Business Management and that the dissertation has not formed the basis for the award previously of any degree, diploma, associateship, fellowship or any other similar title. Asst. Prof. Vidhya Kshirsagar (Guide Name) (Dr. R. Gopal, Director, School of Management, D.Y. Patil University) Place: Mumbai Date: ...
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...No. 2005-12-A Office of Economics Working Paper U.S. International Trade Commission Growth in Services Outsourcing to India: Propellant or Drain on the U.S. Economy? William Greene* U.S. International Trade Commission January 2006 *The author is with the Office of Economics of the U.S. International Trade Commission. Office of Economics working papers are the result of the ongoing professional research of USITC staff and are solely meant to represent the opinions and professional research of individual authors. These papers are not meant to represent in any way the views of the U.S. International Trade Commission or any of its individual Commissioners. Working papers are circulated to promote the active exchange of ideas between USITC Staff and recognized experts outside the USITC, and to promote professional development of Office staff by encouraging outside professional critique of staff research. Address correspondence to: Office of Economics U.S. International Trade Commission Washington, DC 20436 USA No. 2006-01-A OFFICE OF ECONOMICS WORKING PAPER U.S. INTERNATIONAL TRADE COMMISSION Growth in Services Outsourcing to India: Propellant or Drain on the U.S. Economy? William Greene U.S. International Trade Commission January 2006 The authors is with the Office of Economics of the U.S. International Trade Commission. Office of Economics working papers are the result of the ongoing professional research of USITC Staff and are solely meant to represent...
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