Bracket International-The RFID Decision Case Study
Tamara Thomas-Winston
Business 4208
Dr. Nellis Freeman
July 16, 2013

Problem Statement
Please analyze the risks of adopting a new technology too late or too early, the economic payback in years for the possibility of RFID adoption, how RFID compares to bar coding, and short and longer term recommendations for Bracket International?
Challenges and Opportunities Many benefits are afforded through technology however; technology can also pose some challenges. It is important to understand the advantages and disadvantages of using technology as well as its impact on the workforce. According to the OM4 textbook, there are many benefits and challenges of adopting technology. Examples are listed below in table 1.
Benefits Challenges
Creates new industries and job opportunities Higher employee skill levels required, such as information technology and service management skills
Restructure old and less productive industries Integration of old and new technology and systems
Integrates supply and value chain players Job shift and displacement
Increases marketplace competitiveness and maintains the survival of the firm Less opportunity for employee creativity and empowerment
Provides the capability to focus on smaller Protecting the employee’s customer’s privacy and security
Improves/increases productivity, quality, customer satisfaction, speed, safety, and flexibility/customization-does more with less Fewer human service providers, resulting in customer ownership not being assigned, non human service encounters, and inability of the customer to change decisions and return goods easily
Lower cost Information overload
Raises world’s standard of living Global outsourcing and impact on domestic job opportunities
Monitor’s the environment and health of the planet Enforcement of regulations and laws to