...Executive Summary Commerce Bank has been very successful creating a bank that focuses on their customer, employee and customer service. This success can be contributed to the Commerce focusing on service, whereas their competitors focused on price. Commerce who originally disrupted the banking industry is now facing increased competition due to their success from its competitors who have began to focus more on customer centric service and products. To stay ahead of its competition, Commerce is implementing a new program called, “Retailtainment” that will add additional customer service focus to their consumers. However, this program has faced several issues since implementation that could tarnish the reputation that has grown with their brand. Background Commerce Bank was founded in 1973 by Vernon Hill, with $1.5 million who set out on a mission to build a bank different from its competitors by focusing on organic growth and customer service. Commerce Bank set out to differentiate itself from their competitors by offering extended business hours, friendly service, gifts, and creating an environment where customers are welcome to visit the branch. This transformed Commerce’s environment where consumers receive a retail experience instead of a banking experience. By focusing on deposits, “Commerce was able to grow to $1 billion in deposits after 18 years and surpass that amount in quarters. Commerce expects to ultimately reach $100 billion in deposits and total 1...
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...laws are with in society and business. That will bring us to the point of talking about the commerce clause and what role this clause has on my current job and the whole trucking industry. Within that clause we will be talking about a few of the laws that Congress has set forth for the trucking industry and what impact it has on people like me the driver. Who makes the Laws? Laws are a very important function in today’s society and business. Without laws what would the world be like? Well to answer this question we must first know who writes the laws, what laws are, and who is responsible for using the laws. We must also see firsthand how these laws affect us as a society and as a business. First let’s take a look at who makes laws. Laws are made by three branches of the government. These branches are the legislative branch, the executive branch, and the judicial branch. The executive branch is made up of the president and vice president who have to sign all laws before they go into effect. This is only after the legislative branch has made and voted on any law that they believe should be in effect. The legislative branch controls the funding for making new laws and is made up of Congress, the Senate, and the House of Representatives. The final branch is the judicial branch which is the branch that in forces all laws that the other two branches have made. This branch is made up of all county and state courts along with the Supreme Court. The combination all of...
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...Impact of Interstate Commerce Commission Ricardo Ramirez AP Politics 12/19/12 Table of Contents I. Introduction: Pages: 3 - 4 II. Literature Review Pages: 5 - 8 III. Research Statement Pages: 9 – 10 IV. Research Finding Pages: 11-15 V. References Page: 16 I. Introduction The Economic collapse of the 1930’s was rebuilt by the two presidents during that era; President Franklin D. Roosevelt and President Harry S. Truman. The economic collapse and depression of the 1930’s was caused by greed and abuse of monopoly power from industries. A wide range of Railroad industries were the cause of many secret control of small industries. The economy was not built for greed and led to many bankrupt industries. The Interstate Commerce Commissions first changed by President Roosevelt then by President Truman help increase public security in the railroad industry. The first Hoover Commission benefited safety of the executive branch and organization of government. The Great Depression is significant to the country overall and it’s an era that history will never forget. The significant presidents during that era were the reason for the rebuilding of the economy. Transportation departments are significant to our motor carrier and railroad industries today that help the public safety. The Interstate Commerce Commission is significant to railroad industries, federal railroad rates, and regulating the private...
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...regulate interstate commerce. Finally, a supremacy clause was added to Article VI of the Constitution. Therefore, the Constitution vested certain specific powers...
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...Executive Summary Commerce Bank was founded in 1973 and it was conceived with a very unusual approach towards the standards in the banking industry at that time. The bank opted to focus on customer relationship, providing a “retailer like” experience which enabled them to grow substantially in the following years with outstanding results among all its competitors. The strategy of Commerce Bank was intended to attract customers interested in characteristics such as convenience and service rather than high rates. In their products, they offered deposit or checking accounts with very low or inexistent fees on transactions such as money withdrawal in foreign automatic tellers (ATM’s) or no card replacement charge. Additionally and differently from all its competitors, their value was based on core deposits not in loans. Commerce Bank using this approach, as a result, was able to differentiate from its competitors through high quality service, rewards, awards, hospitality all wrapped up in a unique pleasant experience for customers and employees. This approach was so successful that many competitors have adopted some of the basic services offered by Commerce Bank, bringing the question whether or not, Commerce Bank should continue to engage in this type of differentiation and service oriented operations to stay ahead and continue to grow. Company Overview Commerce Bank as we stated before, was founded in 1973 by Vernon Hill, a part-owner of 45 Burger Kings in...
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...Accounting Association (Chandigarh Branch) LIST OF LIFE MEMBERS There are total 63 members (59 + 4) associated with Chandigarh Branch of IAA E-002 Dr. Dinesh K.Gupta (President, Chandigarh Branch) (Professor of Accounting, University Business School, P.U. ,Chandigarh) House No. F-15, Sector-14 Panjab University, Chandigarh 9872046841(M) dkgupta@pu.ac.in E-003 Dr. Karamjeet Singh (Secretary , Chandigarh Branch) (Professor in Finance and Strategic Management, University Business School, Panjab University, Chandigarh) House No. W-6, P. U. Campus, Sector-14, Chandigarh 9876107837(M) krjsingh2001@yahoo.co.in E-004 Dr. Keshav Malhotra (Professor in Commerce, Deptt. of Evening Studies, P.U., Chandigarh) T-1/2 Sector-25 Panjab University, Chandigarh 9814824100 (M) keshavmalhotra@gmail.com E-001 Dr. A.K.Saihjpal (Former Professor of Management, P.U. Chandigarh) House No. , Sector-14 Panjab University, Chandigarh 9815566664 (M) saihjpal.ak@gmail.com N-001 Dr. Shubhlakshan Kanwar (Head, Deptt. of Commerce, Govt. College, Sector-46, Chandigarh) Flat No.8, Group Housing Society -37, Sector-20, Panchkulla N-002 Dr. Manoj Anand (Professor of Finance, IIM, Luckhnow) House No. 1030, Sector-11, Panchkulla (Haryana) manand1963@yahoo.com N-003 Dr. S.K.Chadha (Professor of International Business, University Business School, P.U.,Chandigarh) House No. 171, Sector-9, Panchkulla (Haryana) 1 09815567700 (M) skchadha@pu.ac.in N-004 Mrs. Taranjeet Rao (Associate Professor in Commerce, SGGS College, Chandigarh)...
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...BUSINESS LAW PROF. PAUL YOUNG CHOI Attorney at Law Law Office of Paul Young Choi 5900 Sepulveda Blvd., Ste. 303 Sherman Oaks, California 91411 (818) 714-2226 (818) 714-2216 Fax paulchoi@mail.npu.edu Introduction Syllabus Book Attendance Integrity Policy What to expect from the class Functions of Law 1. Keeping the peace (Including making certain activities crimes) 2. Shaping moral standards (e.g., enacting laws that discourage drug and alcohol abuse) 3. Promoting social justice (e.g., enacting statutes that prohibit discrimination in employment) 4. Maintaining the status quo (e.g., passing laws preventing the forceful overthrow of the government) 5. Facilitating orderly change (e.g., passing statutes only after considerable study, debate, and public input) 6. Providing a basis for compromise (approximately 90 percent of all lawsuits are settled prior to trial) 7. Facilitating planning (e.g., well-designed commercial laws allow businesses to plan their activities, allocate their resources, and assess their risks) 8. Maximizing individual freedom (e.g., the rights of freedom of speech, religion, and association granted by the First Amendment to the U.S. Constitution) What is Law? Definition A body of rules of action or conduct prescribed by controlling authority, and having binding legal force. That which must be obeyed and followed by citizens subject to sanctions or legal consequences is a law. Qualities of Good Law ...
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...Constitution Paper The United States Constitution provides the National Government three distinctive branches of government: the Executive, the Legislative, and the Judicial Branch, each with its own form of powers, duties and roles. Separation of powers and duties within the branches enable them to check and balance one another as well as balance the authority of the other two. Article 1 of the Constitution is the Legislative Branch which makes up The House of Representatives and Senate, collectively known well as Congress. The Legislative Branch creates laws, declares wars, conducts interstate and foreign commerce and has power over taxing and spending policies. Only the House of Representatives takes care of laws: “Every Bill who shall have passed the House of Representatives and the Senate shall, before it becomes a Law…” (Article 1 Sec. 7). Every law, before it becomes one, starts as a Bill and goes through a process in the House and Senate before it becomes a law. Along with making laws, Congress also regulates foreign Commerce with states, countries, and Indian Tribes to maintain the balance o peace: “To regulate Commerce with foreign Nations, and among the several States, and with the Indian Tribes” (Article 1 Sec. 8). They handle commerce with other nations to keep peace and positive connections with other countries. This helps keep the peace within The United States as well as outside of it. Leading from peace, Congress also helps build the defense force of the...
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...Introduction The situation under investigation is Commerce Bank. Vernon W. Hill is the Founder and former CEO of Commerce Bank, which was founded in 1973 under the motto “The world,…did not need another “me-too” bank. The Bank started with no capital and no brand name, nonetheless Hill managed to differentiate himself from his competitors. Commerce Bank operates more comparable to retailers such as Starbucks and Home Depot rather than a typical bank. Many people choose said retailers over competitors due to buying into their brand. Commerce Bank has branded themselves as a bank that cares all about providing great service for their customers. One Strategy they have is encouraging customers to visits their branches by extended bank hours on the weekday and weekends. Due to this strategic approach in 2001 Commerce Bank experienced a growth of 40% deposit growth, whereas cumulative deposit growth in the United States was 5% in 2001. Commerce Bank method of attracted and retaining customers through outgoing friendly service was effective. Instead of remaining stagnant on customer service tactics, in 2002 Commerce Bank installed the “Retailtainment” program as a latest idea for WOW!ing customers. Competitors were beginning to adopt some of Commerce’s basic service offerings. Thus Commerce developed this program to continue to maintain their competitive advantage. The focus of this case analysis is to discuss how the company’s operation design supports Commerce’s competitive advantage...
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...priorities in a fast paced environment. I have proven management and leadership experience with a reputation for “making it happen”. _____________________________________________________________________________________ PROFESSIONAL EXPERIENCE Regions Bank 2595 Frayser Blvd Memphis, Tn. 38127 April 2007- Present Certified Banker Duties: Direct sales contributor for our banking products and services. A support leader for the branch Sales, Service and Teller positions, ensuring branch service quality at all levels. Achieve individual sales goals, resolves customer and associate issues in Branch Manager's absence, monitors branch service quality levels, coach staff to achieve branch sales and service goals, assist in scheduling staff, making selection decisions and reviewing and counseling staff. Suntrust Bank / National Bank of Commerce 1895 Union Avenue Memphis, TN 38120 February 1998 – March 2007 Assistant Branch Manager Duties: Assist in operations of the branch and delegate branch responsibilities. Responsible for office operations, business development, coaching and development of staff and client relationship management. Responsible for client relations, resource allocation, and business development. Manage, coach, and direct the activities of 6 person staff. Work closely with management on ways to improve service, increase efficiency, and meet...
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...proposed and ratified to replace a law that had ben declared unconstitutional in an 1895 Supreme Court case. The income tax had been seen as means of putting into effect the concept of the progressive taxation, in which the tax rate increases with income. The Sixteenth Amendment put the progressive taxation on a constitutional basis. Progressive taxes helped promote social equality through the redistribution of income; that higher-income people are taxed at higher rates to help fund social programs that benefit lower-income people. This being said progressive taxes are very important to our democracy, it helped promote social equality. The Commerce clause is the third clause of the Article 1, Section 8, of the Constitution, which gives Congress the power to regulate commerce among the states. This was very important to the Constitution because the commerce clause was a major factor that increased the national governments power. After the Revolution ended and independence was a reality, it became clear that the national government had neither the economic nor the military power to function effectively. In 1786 a sever problem happened in Massachusetts where high interest rates and high state taxes were forcing farmers into bankruptcy. The Shays Rebellion revolted against established order continuing until 1787 when Massachusetts appealed to the constitution for help. The rebellion demonstrated the importance of the confederation and urgent need for national government power. The rebellion...
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...that coexists with the state laws. However, no state law can supersede a federal law. Our Constitution is made up of eight articles; along with the Bill of Rights makes up the rules our legislators must adhere to when creating new laws and legislation. Our federal legal system is set up with three coequal branches, the executive branch, the legislative branch, and the judicial branch. Each branch has equal powers; the reason being so that one branch cannot exceed its power and authority over the Constitution. Looking at Congress and the business industry, “Congress’s broadest power is derived from the Commerce Clause whereby Congress is given the power to “regulate Commerce among the several states.”5 Under the modern trend, federal courts have been largely deferential to legislative decisions under Congress’s commerce powers. Despite some limits placed by the U.S. Supreme Court in the relatively recent past, Congress still exercises very broad powers to pass laws where the activity being regulated affects interstate commerce in any way.” Businesses are bound by the laws that are enacted by congress. These laws are meant to regulate how commerce is conducted; including how products are transported. In my current position as a Transportation Specialist, I route school buses to provide transportation to and from school. The pupil transportation industry is highly regulated. In the state of Washington, where I reside, this industry in regulated by WAC’s (Washington Administrative...
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...as such. * What court will have jurisdiction over Tanya’s suit? Why? * Tanya can bring her case before a Federal Court. Because of the Diversity of Citizenship law, citizens of different states or citizens of a state and those of a foreign country, the case can be brought in Federal Court. Diversity of citizenship cases are used to maintain lawsuits that involve a nonfederal question (Cheeseman, 2010). * * * Is the Confusion statute constitutional? Discuss your legal reasoning. * No because the statute in the State of Confusion non-constitutional because of the interstate commerce clause. The Interstate Commerce Clause gives the Federal government the right to control interstate commerce. The clause initially rule...
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...Week 1 Individual Assignment Law 421 Week 1 Individual Assignment Law plays a vital role in the success and functionality of businesses and society. The word law is defined as “the binding rules of conduct meant to enforce justice and prescribe duty or obligation, and derived largely from custom or formal enactment by a ruler or legislature” (“Law”, n.d.). Laws are put in place to help regulate and to provide a certain set of structure. The central function and role of the law in business and society is to guarantee that there will be peace and freedom within a specified context. It must be clearly stated within the bylaws of a certain company rules and regulations or by the courts of a state. The law accomplishes these throughout the formation of course of action and guidelines for various monetary relationships and connections. There are two systems in law in which a crime can be placed under and they are either civil or criminal. The two systems both play an important role in the way a crime is catergorized. “Small businesses must comply with the same rules and regulations that apply to large companies and thus need someone with legal expertise from time to time” (Hamel, n.d.). When it comes to the laws of business, there are a set of guidelines that lets citizens and its workers know what they can and cannot do in that particular place of business. In my line of business as a foreclosure specialist, we have to follow a specific set of rules that are stated in our Code...
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...Interim Report Branch Manager for BancorpSouth Inc. Dylan Johnson David Doherty Megan Holewyne Lauren Fish Jake Neal Andrew Malone Introduction BancorpSouth Inc. is a banking organization with over 300 branches located in 8 states. BancorpSouth originated in 1876, when a mercantile company, Raymond Trice & Co. filed for charter to set up a bank in their store. They later moved their banking operation to Tupelo and changed their name to Bank of Tupelo. In 1982, Bancorp Holdings, the holding company for the Bank of Mississippi, is formed. After the 1992 Federal Interstate Banking Law passed, the renamed BancorpSouth Inc. purchases banks in Jackson, TN. From there, BancorpSouth Inc, expanded and purchased branches in Arkansas, Texas, Florida, Alabama, Louisiana, and Missouri. [1] BancorpSouth has a long history of helping clients in the community. They offer “big-bank support while maintaining that small bank feel, that makes customers feel that they are more than just an account number...”. BancorpSouth’s tagline, “Right Where You Are” indicates that BancorpSouth is right where you need them to be both “figuratively and literally.” [2] From this it is apparent that BancorpSouth as a company is dedicated to providing their customers with the resources they need to make sound financial decisions and being there for them whenever they need assistance. They promote a strong customer support system, and pride themselves on focusing on customer service. ...
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