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Brand Name and Corporate Image
OMM 615 Strategies: Marketing/Advertising/Public Relations
Larry Flegle
September 8, 2014

I can see how some may think brand image and corporate image would be considered the same. They generally mirror each other. For instance, if one views Apple as a reputable, trust-worthy company they will naturally view their brand names such as i-pod, i-pad, and Mac computers and laptops in the same aspect. For a company to expand their brand name sales, the company must have a positive image reflected upon the business. If there is one blemish on the company, their brands may suffer. The two most critical elements of a corporation’s marketing plan are the brand name and the corporate image. Corporate image is how employees, customers, and the general public recognize the company which in turn shift’s to how the public feels about the company brands or services. According to Clow & Baack (2012), “A firm’s image is based on the feelings consumers and businesses have about the overall organization and its individual brands” (pg. 25). Another important thing is how willing a corporation is to uphold its customer service in regards to a product or service being unsatisfactory. If customers consistently complain that a company’s customer service department is inhospitable and uncooperative, it can damage the corporation’s image and the brand. Corporate image is a critical component in a marketing plan because a consumer’s viewpoint of the corporation is very important and it has a few useful functions.
According to Clow & Baack (2012), From a consumer’s perspective, the corporate image serves several useful functions. These Include: * Providing assurance regarding purchase decisions of familiar products in unfamiliar settings * Giving assurance about the purchase when the buyer has little or no previous

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