...Flight Attendant Initial Training Workbook WELCOME TO PINNACLE AIRLINES FLIGHT ATTENDANT INITIAL TRAINING! We are excited that you have chosen a career with Pinnacle Airlines and are looking forward to your arrival at our training facility in Memphis, Tennessee. It is important you take time to read this booklet prior to coming to training as it will provide valuable information such as items required for training, pertinent subject matter, and information with which you should become familiar prior to class. On the first day, you will have the opportunity to meet and discuss with your Training Instructor what will be expected from you during the twenty one (21) days you will be with us. Your Instructor will provide you the skills and tools necessary to become a Pinnacle Airlines Flight Attendant. We believe learning should be interactive and enjoyable. Although the program is intense and there is a lot to learn, we are here to help you succeed, and will do everything we can to help you. You, in turn, must do your part. Be sure to get enough rest, take care of yourself while in training and put forth the necessary amount of effort to succeed. Revised 10NOV11 1 Flight Attendant Initial Training Workbook MISSION STATEMENT The mission of Pinnacle Airlines, Inc. is to provide safe and convenient air transportation and to involve our People and our Customers in the product and the process, making the airline a rewarding, profitable, and quality experience. GUIDING...
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...Korea • Mexico • Singapore • Spain • United Kingdom • United States Engineering Ethics: Concepts and Cases, Fourth Edition Charles E. Harris, Michael S. Pritchard, and Michael J. Rabins Acquisitions Editor: Worth Hawes Assistant Editor: Sarah Perkins Editorial Assistant: Daniel Vivacqua Technology Project Manager: Diane Akerman Marketing Manager: Christina Shea Marketing Assistant: Mary Anne Payumo Marketing Communications Manager: Tami Strang Project Manager, Editorial Production: Matt Ballantyne Creative Director: Rob Hugel Art Director: Cate Barr Print Buyer: Paula Vang Permissions Editor: Mardell Glinski-Schultz Production Service: Aaron Downey, Matrix Productions Inc. Copy Editor: Dan Hays Cover Designer: RHDG/Tim Heraldo Cover Image: SuperStock/Henry Beeker Compositor: International Typesetting and Composition c 2009, 2005 Wadsworth, Cengage Learning ALL RIGHTS RESERVED. No part of this work covered by the copyright herein may be reproduced, transmitted, stored, or used in any form or by any means graphic, electronic, or mechanical, including but not limited to photocopying, recording, scanning, digitizing, taping, Web distribution, information networks, or information storage and retrieval systems, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without the prior written permission of the publisher. For product information and technology assistance, contact us at Cengage Learning Customer & Sales Support, 1-800-354-9706...
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...................................................................................... 11 Energizer: Heart to Heart ........................................................................................... 11 Energizer: Guess my Body Language ........................................................................ 11 Energizer: How to Say Hello in Different Languages ................................................. 12 Energizer: Good Morning Game ................................................................................ 12 Service Value # 2 – Maintain A Professional Image ................................................. 14 Energizer: You Look Marvellous ................................................................................ 14 Energizer: First Impressions ....................................................................................... 14 Energizer: Your Professional Image Assessment ...................................................... 15 Energizer: Beauty Pageant...
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...Army Regulation 670–1 Uniform and Insignia Wear and Appearance of Army Uniforms and Insignia Headquarters Department of the Army Washington, DC 10 April 2015 UNCLASSIFIED SUMMARY of CHANGE AR 670–1 Wear and Appearance of Army Uniforms and Insignia This rapid action revision, dated 10 April 2015-o Updates tattoo, branding, and body mutilation policy (para 3-3). o Updates initial entry determination authority on tattoos and brands for Active Army and U.S. Army Reserve Soldiers (para 3-3g(1)). o Authorizes wear of the Army combat uniform for commercial travel (para 3-7c). o Clarifies wear of Army uniforms at off-post establishments that primarily sell alcohol (para 4-3c(1), 5-3c(1), 6-3c(1), 11-3c(1), 12-3c(2), 13-3c(1), 14-3c(1), 15-3c(1), 16-3c(2), 17-3c(2), 18-3c(2), and 19-3c(2)). o Updates the authorization of shoulder sleeve insignia for current organizations (para 21-16a(12)). o Clarifies approval of shoulder sleeve insignia for current organization (para 21-16b). o Updates wear guidance of shoulder sleeve insignia-former wartime service for Operation Enduring Freedom (para 21-17b(13)). o Adds wear guidance of shoulder sleeve insignia-former wartime service for Operation Inherent Resolve (para 21-17b(16)). o Adds wear guidance of shoulder sleeve insignia-former wartime service for Operation Freedom’s Sentinel (para 21-17b(17)). o Clarifies approval of distinctive unit insignia (para 21-22b). o Updates wear guidance of overseas service bars for Operation...
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...ASSIGNMENT 3 FRONT SHEET Qualification | | Unit number and title | | Assignment due | | Assignment submitted | | Learner’s name | Chu Quang Huy Nguyen Duc ManhTran Quang MinhPham Viet Anh | Assessor name | Nguyen Quynh Lien | Learner declaration:I certify that the work submitted for this assignment is my own and research sources are fully acknowledged. | Learner signature | | Date | | Grading grid P3.1 | P3.2 | P3.3 | P3.4 | P3.5 | P4.1 | P4.2 | P4.3 | M1 | M2 | M3 | D1 | D2 | D3 | | | | | | | | | | | | | | | Assignment title | Marketing Program Proposal | In this assignment, you will have opportunities to provide evidence against the following criteria. Indicate the page numbers where the evidence can be found. | Assessment criteria | Expected evidence | Task no. | Assessor’s Feedback | LO 3. Understand individual elements of the extended marketing mix | 3.1 explain how products are developed to sustain competitive advantage | - Explain what is product, propose your new product - Explain what is competitive advantage and describe your company’s competitive advantage- Explain how the new product is developed to sustain your company’s competitive advantages. | 2.1 | | 3.2 explain how distribution is arranged to provide customer convenience | - Explain what is distribution. Describe your distribution strategy for the new product- Explain what is customer convenience- Explain how your distribution strategy is arranged...
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...Prologue Florence, 1283 The poet stood next to the bridge and watched as the young woman approached. The world ground to a near standstill as he remarked her wide, dark eyes and elegantly curled brown hair. At first he didn’t recognize her. She was breathtakingly beautiful, her movements sure and graceful. Yet there was something about her face and figure that reminded him of the girl he’d fallen in love with long ago. They’d gone their separate ways, and he had always mourned her, his angel, his muse, his beloved Beatrice. Without her, his life had been lonely and small. Now his blessedness appeared. As she approached him with her companions, he bowed his head and body in a chivalrous salute. He had no expectation that his presence would be acknowledged. She was both perfect and untouchable, a browneyed angel dressed in resplendent white, while he was older, world-weary and wanting. She had almost passed him when his downcast eyes caught sight of one of her slippers — a slipper that hesitated just in front of him. His heart beat a furious tattoo as he waited, breathless. A soft and gentle voice broke into his remembrances as she spoke to him kindly. His startled eyes flew to hers. For years and years he’d longed for this moment, dreamed of it even, but never had he imagined encountering her in such a serendipitous fashion. And never had he dared hope he would be greeted so sweetly. Caught off balance, he mumbled his pleasantries and allowed himself the indulgence of a smile...
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...THE TECHNICAL UNIVERSITY OF KENYA FACULTY OF SOCIAL SCIENCES AND TECHNOLOGY SCHOOL OF INFORMATION AND COMMUNICATION STUDIES DEPARTMENT OF INFORMATION AND KNOWLEDGE MANAGEMENT CHALLENGES FACED IN ACCESSING AND UTILIZING INFORMATION RESOUR RESOURCES IN LIBRARIES: A CASE STUDY OF THE TECHNICAL UNIVERSITY OF KENYA LIBRARY. BY KENNEDY LESHAN SANKALE 112P04744 A research project submitted to the school of Information and Communication Studies, Department of Information and Knowledge Management, in partial fulfillment for the requirements of the award of a Diploma of Technology: Library and Information Technology Technology. 2014 DECLARATION STUDENT I hereby declare that this is my original work and has never been presented in any other institution for an award of a diploma Name: Kennedy Leshan Sankale College Number: 112P04744 Sign: ……………………………………………………….. Date: ……………………………………………………….. SUPERVISOR This project has been presented to examination with my approval as the supervisor in The Technical University of Kenya. Name: Mrs. Tabitha Ndiku Sign: ………………………………………………………….. Date: …………………………………………………………. [i] DEDICATION This research project is dedicated to my friends and classmates whom I have been closely worked with them to accomplish this program. I thank them for the special ideas in terms of creativity, innovativeness and life in general that we have been sharing together. It has been a good time being with them and may the almighty...
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...concAbout Pfeiffer Pfeiffer serves the professional development and hands-on resource needs of training and human resource practitioners and gives them products to do their jobs better. We deliver proven ideas and solutions from experts in HR development and HR management, and we offer effective and customizable tools to improve workplace performance. From novice to seasoned professional, Pfeiffer is the source you can trust to make yourself and your organization more successful. Essential Knowledge Pfeiffer produces insightful, practical, and comprehensive materials on topics that matter the most to training and HR professionals. Our Essential Knowledge resources translate the expertise of seasoned professionals into practical, how-to guidance on critical workplace issues and problems. These resources are supported by case studies, worksheets, and job aids and are frequently supplemented with CD-ROMs, websites, and other means of making the content easier to read, understand, and use. Essential Tools Pfeiffer’s Essential Tools resources save time and expense by offering proven, ready-to-use materials—including exercises, activities, games, instruments, and assessments—for use during a training or team-learning event. These resources are frequently offered in loose-leaf or CD-ROM format to facilitate copying and customization of the material. Pfeiffer also recognizes the remarkable power of new technologies in expanding the reach and effectiveness of training...
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...I dreamed of her last night again. As vivid as always, I was left with the idea of her and no image. She stood before me, her face in shadows, obscured from my view. Her hands reached out to me, beckoning me forward. Seeming to float, I moved toward her, long slender fingers gently grabbing my wrists, pulling me forward. Happily I submitted to her embrace, feeling her naked breasts press against mine, her skin silkily brushing against mine, intoxicating me with the sensations. Still, I couldn't see her face, the one part of her I really wanted to see. Frustrated, I tried to cup her face with my hands and force it into the light. Laughing lightly, she resisted, pulling away completely, turning from me. Watching the muscles in her naked back flow as she walked away, I felt entranced. Sexual desire and lust coursed through me, my blood warming and traveling as my need grew. My head felt light as I again went to her, this time to a bed that appeared in the room. With a sure touch she pushed me down onto the bed, not that I fought her any way. I was dying to see her, dying to see the face on this woman who had tormented my dreams too often, but I was also hungry for her touch. With confidence born of shared love, she began to stroke my body, her caresses fanning the flame within me. I know I must have been moaning, but I couldn't hear anything but the sound of my own heartbeat in my ears. For the thousandth time I let myself sink into her love making, not...
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...Copyright © 2013 by William A. Cohen. All rights reserved. Except as permitted under the United States Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written permission of the publisher. ISBN: 978-0-07-177863-3 MHID: 0-07-177863-2 The material in this eBook also appears in the print version of this title: ISBN: 978-0-07177862-6, MHID: 0-07-177862-4. All trademarks are trademarks of their respective owners. Rather than put a trademark symbol after every occurrence of a trademarked name, we use names in an editorial fashion only, and to the benefit of the trademark owner, with no intention of infringement of the trademark. Where such designations appear in this book, they have been printed with initial caps. McGraw-Hill eBooks are available at special quantity discounts to use as premiums and sales promotions, or for use in corporate training programs. To contact a representative please e-mail us at bulksales@mcgraw-hill.com. TERMS OF USE This is a copyrighted work and The McGraw-Hill Companies, Inc. (“McGraw-Hill”) and its licensors reserve all rights in and to the work. Use of this work is subject to these terms. Except as permitted under the Copyright Act of 1976 and the right to store and retrieve one copy of the work, you may not decompile, disassemble, reverse engineer, reproduce, modify, create derivative works based upon, transmit, distribute,...
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...THE MCKINSEY WAY This page intentionally left blank. THE MCKINSEY WAY Using the Techniques of the World’s Top Strategic Consultants to Help You and Your Business ETHAN M. RASIEL M C G R AW- H I L L NEW YORK CARACAS SAN FRANCISCO LISBON WA S H I N G T O N , D . C . MADRID AUCKLAND BOGOTÁ MILAN LONDON NEW DELHI TOKYO MEXICO CITY SINGAPORE MONTREAL SAN JUAN SYDNEY TORONTO McGraw-Hill abc Copyright © 1999 by Ethan M. Rasiel. All rights reserved. Manufactured in the United States of America. Except as permitted under the United States Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written permission of the publisher. 0-07-136883-3 The material in this eBook also appears in the print version of this title: 0-07-053448-9. All trademarks are trademarks of their respective owners. Rather than put a trademark symbol after every occurrence of a trademarked name, we use names in an editorial fashion only, and to the benefit of the trademark owner, with no intention of infringement of the trademark. Where such designations appear in this book, they have been printed with initial caps. McGraw-Hill eBooks are available at special quantity discounts to use as premiums and sales promotions, or for use in corporate training programs. For more information, please contact George Hoare, Special Sales, at george_hoare@mcgraw-hill.com...
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...gniTHE MCKINSEY WAY This page intentionally left blank. THE MCKINSEY WAY Using the Techniques of the World’s Top Strategic Consultants to Help You and Your Business ETHAN M. RASIEL M C G R AW- H I L L NEW YORK CARACAS SAN FRANCISCO LISBON WA S H I N G T O N , D . C . MADRID AUCKLAND BOGOTÁ MILAN LONDON NEW DELHI TOKYO MEXICO CITY SINGAPORE MONTREAL SAN JUAN SYDNEY TORONTO McGraw-Hill abc Copyright © 1999 by Ethan M. Rasiel. All rights reserved. Manufactured in the United States of America. Except as permitted under the United States Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written permission of the publisher. 0-07-136883-3 The material in this eBook also appears in the print version of this title: 0-07-053448-9. All trademarks are trademarks of their respective owners. Rather than put a trademark symbol after every occurrence of a trademarked name, we use names in an editorial fashion only, and to the benefit of the trademark owner, with no intention of infringement of the trademark. Where such designations appear in this book, they have been printed with initial caps. McGraw-Hill eBooks are available at special quantity discounts to use as premiums and sales promotions, or for use in corporate training programs. For more information, please contact George Hoare, Special Sales, at george_hoare@mcgraw-hill...
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...THE MCKINSEY WAY This page intentionally left blank. THE MCKINSEY WAY Using the Techniques of the World’s Top Strategic Consultants to Help You and Your Business ETHAN M. RASIEL M C G R AW- H I L L NEW YORK CARACAS SAN FRANCISCO LISBON WA S H I N G T O N , D . C . MADRID AUCKLAND BOGOTÁ MILAN LONDON NEW DELHI TOKYO MEXICO CITY SINGAPORE MONTREAL SAN JUAN SYDNEY TORONTO McGraw-Hill abc Copyright © 1999 by Ethan M. Rasiel. All rights reserved. Manufactured in the United States of America. Except as permitted under the United States Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written permission of the publisher. 0-07-136883-3 The material in this eBook also appears in the print version of this title: 0-07-053448-9. All trademarks are trademarks of their respective owners. Rather than put a trademark symbol after every occurrence of a trademarked name, we use names in an editorial fash ion only, and to the benefit of the trademark owner, with no intention of infringement of the trademark. Where such designations appear in this book, they have been printed with initial caps. McGraw-Hill eBooks are available at special quantity discounts to use as premiums and sales promotions, or for use in corporate training programs. For more information, please contact George Hoare, Special Sales,...
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...cMARKETING 7E People real Choices This page intentionally left blank MARKETING 7E People real Choices Michael R. SAINT JOSEPH S SOLOMON ’ U OLLINS NIVERSITY Greg W. MARSHALL R C STUART OLLEGE Elnora W. THE UNIVERSITY OF SOUTH CAROLINA UPSTATE Prentice Hall Boston Columbus Indianapolis New York San Francisco Upper Saddle River Amsterdam Cape Town Dubai London Madrid Milan Munich Paris Montreal Toronto Delhi Mexico City Sao Paulo Sydney Hong Kong Seoul Singapore Taipei Tokyo Editorial Director: Sally Yagan Editor in Chief: Eric Svendsen Acquisitions Editor: Melissa Sabella Director of Editorial Services: Ashley Santora Editorial Project Manager: Kierra Bloom Editorial Assistant: Elisabeth Scarpa Director of Marketing: Patrice Lumumba Jones Senior Marketing Manager: Anne Fahlgren Marketing Assistant: Melinda Jensen Senior Managing Editor: Judy Leale Project Manager: Becca Richter Senior Operations Supervisor: Arnold Vila Creative Director: Jon Christiana Senior Art Director: Blair Brown Text and Cover Designer: Blair Brown Media Project Manager, Production: Lisa Rinaldi Media Project Manager, Editorial: Denise Vaughn Full-Service Project Management: S4Carlisle Publishing Services Composition: S4Carlisle Publishing Services Printer/Bindery: Courier/Kendalville Cover Printer: Courier/Kendalville Text Font: Palatino Credits and acknowledgments borrowed from other sources and reproduced, with permission, in this textbook...
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...Eleven Minutes, by Paulo Coelho Also by Paulo Coelho The Alchemist The Pilgrimage The Valkyries By the River Piedra I Sat Down and Wept The Fifth Mountain Veronika Decides to Die The Devil and Miss Prym Manual of the Warrior of Light ELEVEN MINUTES TRANSLATED FROM THE PORTUGUESE BY MARGARET JULL COSTA 4u HarperCollins Publishers HarperCollinsPublishers 77-85 Fulham Palace Road, Hammersmith, London w6 8jb The HarperCollins website address is: www.harpercollins.co.uk Paulo Coelho's website address is: www.paulocoelho.com First published in English by HarperCollinsPublishers 2003 13579 10 8642 © Paulo Coelho 2003 Paulo Coelho asserts the moral right to be identified as the author of this work A catalogue record of this book is available from the British Library ISBN o 00 716604 4 Printed and bound in Great Britain by Clays Ltd, St Ives pic All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of the publishers. O, Mary, conceived without sin, pray for us who turn to you. Amen. Dedication On 29th May 2002, just hours before I put the finishing touches to this book, I visited the Grotto in Lourdes, in France, to fill a few bottles with miraculous water from the spring. Inside the Basilica, a gentleman in his seventies said to me: 'You know, you look just like Paulo Coelho.' I said...
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