...Work Placement Report Jose Ricardo De Sa B00532510 Computer Games Development British Telecommunications plc. June 2013 School of Computing & Intelligent Systems University of Ulster, Magee campus, Northland Road Londonderry BT48 7JL Table of Contents 1 Organisation and structure of BT 3 1.1 History and development of BT 3 1.2 Organisation chart 3 1.2.1 BT Technology, Service & Operations 3 1.2.2 Architecture and Global IT Platforms 4 1.2.3 Global Network Services 4 1.2.4 Global Infrastructure Services 5 1.2.5 Strategy, Service & Operations 5 1.2.6 Group Customer Experience 6 1.2.7 Research & Innovation 6 1.2.8 Finance & Commercial Management 7 1.2.9 HR & Comms 7 1.2.10 CIO BT Group 8 1.2.11 CIO BT Global Services 8 1.2.12 CIO Openreach 9 1.2.13 CIO BT Wholesale 9 1.2.14 CIO BT Retail 10 1.3 Function of BT’s Technology, Service & Operations 10 1.4 company management and department structure 10 2 MY role in BT 12 2.1 Job description 12 2.2 Technical skills needed (or acquired) 12 2.3 Diary outlining technical and other duties carried out 13 2.4 social aspects of placement 15 3 Learning undertaken and soft skills developed 16 3.1 Learning opportunities that the year provided 16 3.2 Expertise gained and skills developed during year 16 3.3 Personal development 17 4 Reflection 18 Organisation and structure of BT History and development of BT BT...
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...http://docslide.us/documents/individual-examination-bt-plc-m31005.html Individual Examination: British Telecom Cape Town CONTENTS 1 Executive Summary On the surface it would appear that British Telecom has addressed each area of TQM in their effort to implement a QMS system. They have had good financial results. Their people/staff satisfaction is high. Their customer satisfaction index high and are termed “loyal”. What really happened was that they had not implemented TQM correctly. In their attempt to focus on the customer they had neglected their staff. During Project Sovereign BT lost 130 000 staff members. This may have been because the strategy and vision was not shared with all the staff. The outcome was however that they probably lost many good people. The main component that was missing from their TQM implementation was Systems Thinking. They did not implement a system that allowed issues which required improvement to become new projects. Thus even though they claimed they were continuously improving, there were very few new initiatives. Prepared by: Deon du Plessis Page 2 of 19 Created on 04/04/15 Individual Examination: British Telecom Individual Examination: British Telecom The solution will be to become a true BSPM learning organisation. This will involve some more changes to the structure where the continuous improvement projects will be programme managed across the value chain. 2 Question1: What role has the Quality Management...
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...British Telecom-Case Study TMGT 513 Assignment #2 – Case Study Scenario TMGT 513.01B Knowledge Management for Engineering and Technology 1Q. Characterize the company's current KM status. - Answer: KM Tools play a major role in business process in service based companies like British Telecom. KM Solutions are needed for the companies which are operated globally worldwide and are independent of region in which there are located. Currently British Telecom uses a service called as “Intellect” for knowledge management. This system basically takes many of the available resources of the old research library, includes a few more sources, arranges and puts the entire thing on the web, where it's accessible to a worldwide British Telecom employees. This web based system is medium of broadcasting their data, news and research on practically every topic on the BT corporate radar. Identify and describe some existing KM initiatives at the individual, group, and organization levels? The knowledge workers are delineated on an individual level utilizing expertise profiles which is also known skill model, on a group level to render groups of practice, and endeavor level to depict the skill profile of departments (Woitsch and Karagiannis, 2002). Knowledge Management initiative at individual level was handled by Information Resource Center (IRC) staff of BT by emailing a newsletter weekly to every employee in the company. Intellect service allows the individual to subscribe...
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...Student: An Ly Le ID: 30080208 Section 1: 1. Explain integrations and the role they play in connecting a corporation. Integration allows separate systems to communicate directly with each other, eliminating the need for manual entry into multiple systems Forward integration: takes information entered into a given system and sends it automatically to all downstream systems and processes. Backward integration: takes information entered into a given system and sends it automatically to all upstream systems and processes. The role they play in connecting a corporation: Enterprise systems can manage information across the entire enterprise, allowing users to view every detail of business operations. Enterprise systems are often available as a generic, but highly customizable, group of programs for business functions such as accounting, manufacturing and marketing. Integrations are achieved by using middleware. Middleware translates information between disparate systems 2. Describe supply chain management (SCM) and its role in supporting business operations. Supply chain management (SCM) the management of information flows between and among activities in a supply chain to maximize total supply chain effectiveness and profitability. Role in the supporting business operations: Materials flow from suppliers and their ‘upstream’ suppliers at all levels Transformation of materials into semi-finished and finished products through the organization’s own...
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...Korea & Japan Trip Spring 2001 NTT DoCoMo and Japan’s Wireless Industry Anu Bhave Haakon Brown Will Chu Jose De Oteyza Mario Lewis Wendy Miller Luis Pintado NTT DoCoMo seems to have the elements of a successful global player. First, it is in a promising market. The wireless phone market is growing rapidly and industry forecasts predict more than half the world’s population will own a cellular phone by the year 2003, a much higher penetration rate than computers. Furthermore, based in Japan, DoCoMo has the advantage over American and European counterparts, like AT&T, Sprint and Vodafone AirTouch, of being closer to the 3.3 billion person Asian market. In addition, DoCoMo is at the leading edge of technology and is expected to be the first mobile operator to launch a 3rd Generation (3G) wireless network by Spring 2001. NTT DoCoMo Background In 1959 Nippon Telegraph and Telephone (NTT) entered the telephone industry in Japan with an offering of maritime telephone service. They added paging services in 1968, car telephone services in 1986, and in-flight public telephone service in 1987. In 1991 NTT established a separate company to provide wireless communication offerings, NTT Mobile Communications Network, Inc. This new company was then spun off by NTT in 1992, ultimately resulting in one of the biggest initial public offerings for the time in 1998, and is now 67.1% owned by NTT with the balance of shares owned by public investors. By 1993...
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...Korea & Japan Trip Spring 2001 NTT DoCoMo and Japan’s Wireless Industry Anu Bhave Haakon Brown Will Chu Jose De Oteyza Mario Lewis Wendy Miller Luis Pintado NTT DoCoMo seems to have the elements of a successful global player. First, it is in a promising market. The wireless phone market is growing rapidly and industry forecasts predict more than half the world’s population will own a cellular phone by the year 2003, a much higher penetration rate than computers. Furthermore, based in Japan, DoCoMo has the advantage over American and European counterparts, like AT&T, Sprint and Vodafone AirTouch, of being closer to the 3.3 billion person Asian market. In addition, DoCoMo is at the leading edge of technology and is expected to be the first mobile operator to launch a 3rd Generation (3G) wireless network by Spring 2001. NTT DoCoMo Background In 1959 Nippon Telegraph and Telephone (NTT) entered the telephone industry in Japan with an offering of maritime telephone service. They added paging services in 1968, car telephone services in 1986, and in-flight public telephone service in 1987. In 1991 NTT established a separate company to provide wireless communication offerings, NTT Mobile Communications Network, Inc. This new company was then spun off by NTT in 1992, ultimately resulting in one of the biggest initial public offerings for the time in 1998, and is now 67.1% owned...
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...Korea & Japan Trip Spring 2001 NTT DoCoMo and Japan’s Wireless Industry Anu Bhave Haakon Brown Will Chu Jose De Oteyza Mario Lewis Wendy Miller Luis Pintado NTT DoCoMo seems to have the elements of a successful global player. First, it is in a promising market. The wireless phone market is growing rapidly and industry forecasts predict more than half the world’s population will own a cellular phone by the year 2003, a much higher penetration rate than computers. Furthermore, based in Japan, DoCoMo has the advantage over American and European counterparts, like AT&T, Sprint and Vodafone AirTouch, of being closer to the 3.3 billion person Asian market. In addition, DoCoMo is at the leading edge of technology and is expected to be the first mobile operator to launch a 3rd Generation (3G) wireless network by Spring 2001. NTT DoCoMo Background In 1959 Nippon Telegraph and Telephone (NTT) entered the telephone industry in Japan with an offering of maritime telephone service. They added paging services in 1968, car telephone services in 1986, and in-flight public telephone service in 1987. In 1991 NTT established a separate company to provide wireless communication offerings, NTT Mobile Communications Network, Inc. This new company was then spun off by NTT in 1992, ultimately resulting in one of the biggest initial public offerings for the time in 1998, and is now 67.1% owned...
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...with new networking technology (eg: Internet, mobility, social media and networking ) a virtual platform is build up for innovation. The third aim is to redefine the usability aspect of internet and technology via a digital ecosystem. For all the above aims the solution was to provide solution and services in all areas with expertise that will enable to reduce cost , improve revenues, improve efficiency levels, better output and proper management and control. To fulfill this vision key strategies for TechM to grow the series of Acquisitions to enhance customer base or increase geographical presence, strong focus on cross-selling, manufacturing solutions with telecom services solutions, venturing into new verticals to reduce dependency on Telecom & investments in Next generation solutions by proper predicting that the Telecom industry will get saturated because of the...
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...Anu Sharma, Department of Management Studies Gurgaon College of Engineering, Gurgaon Mail Id – anu_24sharma@yahoo.co.in sharmaanumba@gmail.com Prakash Kumar Choudhary, Department of Management Studies Gurgaon College of Engineering, Gurgaon Mail Id – prakash1820@gmail.com Abstract: Since last decade 3G has become very common in the every corner of world. Technological developments and competitive environment had put a favorable condition for such 3G. The synergistic gains from 3G may result from more effective management, economies of scale, more profitable use of assets, market penetration, market skimming and market and product integration. In this article we had try to cover an issue on the success of 3G. With the launch of 3G expectation of customer is on stake. Due to high amount of bid, better quality with cheaper rates seems not easy for the service provider. Key words: 3G Auction, Bid amount, Current market scenario, Past Performance of 3G in Europe, Future of 3G in India. Introduction: In the era of high speed communication and internet facility 3G facility is definitely going to add a mile stone. High speed internet will now not only be a part of your study room it will roam along with you in your pocket. All the internet facility will be available to you on the phones. 3G Technology is the latest technology in mobile communications. 3G stands for “Third Generation”. 3G technology features increased bandwidth and...
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...qwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmrtyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmrtyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmrtyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmrtyuiopasdfghjklzxcvbnmqwer...
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...Reference Page 3 2.0 – 2.4 Procedure Page 3 3.0 Findings page 3 3.1 History page 3 3.1.1 Evolution as a Racal Telecom Brand Page3-4 3.1.2 Vodafone Group, then Vodafone Airtouch PLC Page4 3.1.3 Vodafone Goup Plc 2000 to Present Page 4-5 3.2 Products page 5 3.2.1 Mobile Money Transfer service Page 5 3.2.2 M Health Service Page 5 3.2.3 Vodafone Foundation Page 6 3.3 Marketing page 6-7 3.4 Corporate Affaires page 7-8 4.0 Conclusion page 8-9 5. 0 References Page 9 1. Terms and References Vodafone Group Plc is a British multinational telecommunications company. It has a headquarters in London and its registered office in Newbury, Berkshire. Vodafone is the largest telecoms company in Europe with 191 million customers and a presence in 26 countries worldwide. It is an extraordinary success story. In this Report will cover the history of Vodafone ever since it was started and it grew up, and Products that Vodafone has launched so far and the services...
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...all aspects of media, such as television, radio and film. The big 6 have international dominance and earn billion dollar revenues; this is because they have many advertising opportunities to sell their products and services. With all of their different branches into different media based companies, they have lots of platforms to advertise to their consumers. An example of one of the 6 dominant owners is Vivendi, a French company. The company is mainly focused on digital entertainment and telecommunications. It owns French TV channel and movie producer Canal+, as well as music world leader Universal Music. It also owns mobile companies SFR (France) and GVT (Brazil) and controlling Maroc Telecom (Morocco). In 2012, Vivendi earned revenue of €28.994 billion. Working Title Films is a British film production company, based in London owned by Universal Studios. It produces popular feature films such as Love Actually and Bridget Jones, and several television productions. Working Title can produce any film with a budget of up to £35 million. However they them have to consult with executives at their parent company Universal before producing any film, so they could also fund more money(they have plenty billions spare). Universal don’t have a lot of input in the films, although like to take a lot of credit. Being owned a by such a massive company means a lot more recognition for Working Title, however backs up the statement that the industry is dominated by large companies. So if you...
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...market. Journal Article Summaries Telus's new generation An interview with Karen Redford, president of Telus Partner Solutions, is presented. She says that the company is on net more than 75% of Canada and 95% if wireless is included, with its partners. She mentions that the people behind Telus, including her, established themselves as the Internet protocol (IP) leader. She adds that Telus is not competing against big carriers in Canada and that it focuses only on providing business. Alan Burkitt-Gray. (2007, November). Telus's new generation: Karen Radford of Telus Partner Solutions. Global Telecoms Business,1. Retrieved October 11, 2010, from ABI/INFORM Complete. (Document ID: 1409567411). Telus goes to the washroom. The article reports that Telus Corp. is taking toilet humour to a new level in a campaign that promotes high-speed Internet service in British Columbia and Alberta. The telco is placing multimedia ads, done by DDB Vancouver, in bar and restaurant washrooms, featuring sights and sounds of flowing water, along with the tag line "go faster." The ads are placed on Newad's eBoards which loop 30 seconds of waterfall video footage. (2005). Telus goes to the washroom. Marketing Magazine, 110(28), 3. Retrieved from Business Source Complete database. TELUS Corporation SWOT Analysis. A company profile of TELUS Corp., which is the largest...
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...declined, GEC was one of the UK’s leading and most successful industrial enterprises. Weinstock, who died in 2002 at the age of 77, created GEC and was the UK’s leading industrialist for over 30 years. Weinstock graduated from the London School of Economics in 1944. He worked for the admiralty for three years before moving into property development. In 1954, he joined his father-in-law’s firm, Radio and Allied Industries, where he built a strong reputation for his managerial abilities. In 1961, the firm made a reverse takeover of the larger but struggling GEC. Weinstock became GEC’s Managing Director, a post he held for over 30 years until he retired in 1996. In his period as Managing Director, he turned GEC into one of the great British success stories, through a combination of acquisition and organic growth. In 1961, GEC took over AEI, and in 1968 they bought English Electric, the owners of Marconi. GEC’s acquisitions continued into the 1970s and 1980s. Under Weinstock, GEC acquired a portfolio of solid, well-regarded and profitable companies, including Hotpoint, Avery, Metropolitan Vickers, Yarrow Shipbuilders and Marconi. GEC’s last purchase under Weinstock was the VSEL shipyard at Jarrow, reflecting its commitment to maintaining the strength of its defence businesses, which accounted for some 50 per cent of sales and profits....
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...Analysis of Etisalat 2011 Paritosh Kashyap Etisalat, the telecom giant from UAE is among the one of the non oil sector based success stories from the Gulf. This given analysis will consist of the basic introduction followed by the overall telecomm market in UAE. Post which the growth and expansion of various businesses of Etisalat over the last decade will be studied which will be followed by some of the major international subsidies of Etisalat. In the concluding part the future strategies of Etisalat will be analyzed. Introduction Emirates Telecommunication Corporation, branded as Etisalat is one of the major telecommunication companies in the world, operating across Middle East, Asia and Africa. It provides mobile and fixed line data and voice services to individuals, enterprises, telecomm companies etc. It also provides a wide range of high tech and complimentary services to telecomm companies including SIM card manufacturing, payment solutions, staff training, peering, voice and data transit, sub marine and land cable services. (Etisalat.ae, 2011) The company was founded in 1976 as a joint venture between International Aeradio limited, a British company and local partners. Later on in 1983, the govt. of UAE had a 60% stake in the company and rest was publicly traded. From 36,000 exchange lines in 1976, it was having around 7, 47,000 lines in 1998. Today Etisalat is considered as one of the biggest success sagas in Middle East and is one of the biggest contributors...
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