...Running head: SERVICE REQUEST SR-RM-012 Service Request SR-rm-012 University of Phoenix BSA 310 Service Request SR-rm-012 Introduction Riordan Manufacturing Inc., a global company that employs 550 people with annual earnings at $46 million, listed as one of the fortune 1000 enterprise owned by Riordan enterprise that has earnings that gross over $1 billion, is looking at expanding the business system at Riordan Manufacturing. Riordan Manufacturing is a company that produces plastic beverage containers and is in need of a complete business systems/sub-systems renewal. Riordan Manufacturing is looking for system that can move them ahead of the industry; systems which could in turn boost productivity, revenues, and save the company money while cutting labor cost. History Dr. Riordan noticed there was a commercial need for his idea by 1992, he received venture capital for the purchase of a plant in Pontiac, MI. It was at this point that the company was renamed Riordan Manufacturing. Today, they are a leader in the industry of polymer materials which provide several types of solutions to all of its customers. The Hangzhou, China location produces plastic fan parts. When it comes to research and development, this is all done at the Corporate Headquarters located in San, Jose California. Riordan's main focus is to remain an industry leader in identifying industry trends. Systems Web Site Riordan Manufacturing has a history of being a front-runner in...
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...BSA 310 Entire Courses (UOP Course) For more course tutorials visit www.tutorialrank.com BSA 310 Week 1 Discussion Question 1 (UOP Course) BSA 310 Week 1 Discussion Question 2 (UOP Course) BSA 310 Week 2 Discussion Question 1 (UOP Course) BSA 310 Week 2 Discussion Question 2 (UOP Course) BSA 310 Week 2 Individual Assignments Critical Information Systems Paper (UOP Course) BSA 310 Week 3 Discussion Question 1 (UOP Course) BSA 310 Week 3 Discussion Question 2 (UOP Course) BSA 310 Week 3 Individual Assignment Service Request SR-kf-013 (UOP Course) BSA 310 Week 4 Discussion Question 1 (UOP Course) BSA 310 Week 4 Discussion Question 2 (UOP Course) BSA 310 Week 4 Individual Assignment McBride Marketing Paper (UOP Course) BSA 310 Week 5 Discussion Question 1 (UOP Course) BSA 310 Week 5 Discussion Question 2 (UOP Course) BSA 310 Week 5 Team Assignment Service Request SR-rm-012 Paper and Presentation (UOP Course) ____________________________________________________ BSA 310 Week 2 Individual Assignments Critical Information Systems Paper (UOP Course) For more course tutorials visit www.tutorialrank.com Individual Assignment: Critical Information Systems Paper • Write a 3-5 page paper based on one of the following Virtual Organizations: o Smith Systems Consulting. Huffman Trucking. Kudler Fine Foods. • For the selected Virtual Organization, describe an information system critical to the business processes of the organization...
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...BSA BSA/310 McBride Financial Services is a startup mortgage lender headquartered in Boise, Idaho. The company will specialize in conventional, FHA, and VA loans for home buying and refinancing. The mission of this company is to provide low cost mortgage services operating in the following five states: Idaho, Montana, Wyoming, North Dakota, and South Dakota. This paper will describe a marketing plan designed to help McBride Financial Services to fulfill this mission using market research, media, target markets, and Web marketing. I would recommend that the first step of this marketing plan include conducting market research. I would begin by making the necessary inquiries to find out what the other mortgage lenders for the area are doing. An example of this would be to find out what their interest rates are, what their application process involves, and what the length of time between inquiry and closing is. Once this information is obtained McBride Financial Services will be able to become competitive in the market. They can concentrate on the customer experience. Research has soon that consumers will be more likely to use a service if it is user friendly and a pleasant experience. I would recommend that the next step of the market research should be to make personal visits to the real estate agents and brokers in the area. This would allow the agents to know more about McBride Financial Services and be able to recommend them to potential home buyers. The real estate agents...
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...SR-RM-012 PAPER Brandi Perez and Chin Song BSA/310 December 12, 2013 Fred Bennett SR-RM-012 PAPER Human Resource no longer mirrors its personnel department. How it appears on an organization chart varies by the type of company. How it functions reflects the growing emphasis on the role of human resources. Currently all of Riordan’s facilities are non union facilities, employee relations are part of the human resources department. Riordan Manufacturing’s business systems are outdated, most information like training, development, applicant information, analyses, and salary surveys are kept in an Excel spreadsheet. There is no central employee file area; managers are responsible for tracking FMLA absences or any other request accommodations under the ADA. Employee relations specialists are there to track information concerning complaints, grievances, and harassment, locked in files in their or managers offices. The company’s HRIS (human resource information system) was installed in 1992. HRIS system is a software or online solution for the data entry, data tracking, and data information needs of the human resources, payroll, management, and accounting functions within a business. It is a part of the company’s financial systems package and keeps track of the following employee information such as personal information, pay rate, tax exemptions, senority date, organizational information (department, managers’ name etc), and vacation hours. Any kind of changes to this information...
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...McBride Marketing Paper Nicholas Fletcher BSA/310 01/24/2014 Jessie Nightingale McBride Marketing Paper After studying the company McBride financial services it is evident there’s a lot of marketing that can be done and tools used that will increase the company’s visual presence and in turn increase mcBride’s customers database. Let’s first look at the facts and position that the company is currently in. Who is McBride? They are a regional mortgage lending company that specializes in conventional FHA and VA loans for new homeowners purchasing and homeowners that want to refinance there homes. The headquarters is conveniently located in Boise Idaho. One of their goals is to expand their operations to Wyoming, Montana, North Dakota and South Dakota. McBride’s target markets are as follows: Families and/or individuals purchasing recreational properties. Professionals that are either purchasing a primary or secondary residents. Retirees that are purchasing a primary or secondary residence. While targeting these markets McBride’s business philosophy is “ Our customers will receive the most efficient and effective processing of mortgage application form from inception to close.” McBride is a very aggressive company seeking to break even financially within six months of being in operation this is key because they want to become profitable within a year of operating. McBride also has a goal of establishing themselves in five different states. Although these goals...
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...McBride Marketing Paper BSA/310 Jessie Nightingale McBride Marketing Paper After studying the business McBride financial services, it is evident there's a lot of marketing that can be done and tools used that will increase the company's visual presence and in turn increase mcBride's customers database. Lets first look at the facts and position that the company is in currently. Who is McBride? They are a regional mortgage lending company that specializes in conventional FHA and VA loans for new homeowners buying and homeowners that want to refinance their homes. The headquarters is conveniently located in Boise Idaho. One of their goals is to expand their operations to Wyoming, Montana, North Dakota and South Dakota. McBride's target markets are as follows: 1. Families and/or individuals purchasing recreational properties. 2. Professionals that are either buying a primary or secondary residents. 3. Retirees that are buying a primary or secondary residence. While targeting these markets McBride's business philosophy is, " Our customers will receive the most efficient and effective processing of mortgage application form from inception to close." McBride is a very aggressive business seeking to break even financially within six months of being in operation this is key because they want to become profitable within a year of operating. McBride also has a goal of establishing themselves in five different states. Although these goals are aggressive they can...
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...SR-kf-013 Paper By Michel Potter BSA/310 BUSINESS SYSTEMS February 18, 2013 Jeffrey Doolin Kudler Fine Foods is a renowned food store, located in different areas of California. The main focus of the store is to maximize profits by providing quality products at appropriate prices. The firm also wants to satisfy its customers. The company’s latest idea to increase its revenue is to implement a customer rewards program that will track customer purchases and help identify trends that will allow Kudler Fine Foods to tailor its offerings to better satisfy their customers. In regard to the electronic commerce, the Kudler Fine Foods Sales and Marketing Department is initiating a Frequent Shopper Program to track customer purchase patterns and offer shopper incentives through a loyalty point programs. The beginning of this program will assist the Kudler Fine Food in inspiring customer loyalty and react to customer shopping orientations. For the customers of Kudler Fine Foods, speciality items are more vital than the price of the items they are intended to purchase, so in this case rather than offering daily discounts for purchase frequency, the company has united with a loyalty points program to reward customers with redeemable points for high-value gift items, airline advances or other specialty foods. The prominent goals of the Kudler Fine Foods Frequent Shopper program is to encourage customer loyalty, to better react to customer's buying demands and to augment...
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...Riordan Business Systems Verne Weikle BSA/310 August 12, 2012 Michele Petrone Executive Summary Riordan Manufacturing’s (Riordan) Chief Executive Officer has requested a review of all Riordan’s business systems issued on Service Request SR-rm-012 (University of Phoenix, 2013). The comprehensive review will provide management the information needed to determine any improvements to Riordan’s business systems. First, the review will assess Riordan’s existing business systems by department while noting any interrelationships between departments. The review will also provide any business system suggestions that will increase productivity in each department. The Accounting & Finance and Operation department’s two primary alternatives are consolidating the Enterprise Resource Planning (ERP) at San Jose and the Enterprise Application Integration (EAI). Other improvements are implementing Vendor Management Inventory (VMI), adding access control to the intranet, implementing both Customer Relationship and Management systems, and workstation upgrade at the Pontiac plant. Departments reviewed are Accounting & Finance, Human Resources, Legal, Sales & Marketing, and Operations. Accounting & Finance The accounting systems at Riordan’s 3 plants and headquarters operate completely independent of each other. Monthly accounting records from the 3 plants are all consolidated to the headquarters’ accounting system at San Jose by uploading files and manual entry...
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...| Service Request SR – rm - 012 | TIFANY READ , RICHARD GIOIA, TIMOTHY BERGERON | 6/23/14 | BSA 310 | | | Service Request SR – rm - 012 | TIFANY READ , RICHARD GIOIA, TIMOTHY BERGERON | 6/23/14 | BSA 310 | | Running Head: Riordan Manufacturing Learning Team C: Richard Gioia, Tifany Read, Timothy Bergeron BSA/310 6/22/2014 Riordan Manufacturing Incorporated owned and operated by Riordan Industries, which is a Fortune 1000 enterprise with current revenues in excess of $1 billion US dollars. Riordan Manufacturing currently employs 550 people and has projected annual earnings of $46 million US dollars. Riordan Manufacturing is broken up into multiple plants. Plastic beverage containers are currently in production in Albany, Georgia, custom plastic parts production is in Pontiac, Michigan, and plastic fan parts production is in Hangzhou, China. The research and development facility currently resides at the corporate headquarters in San Jose, California. The majority of their customers are automotive parts manufacturers, aircraft manufactures, the Department of Defense, beverage makers and bottlers, and appliance manufactures. The mission of Riordan Manufacturing focuses in achieving and maintaining reasonable profitability to assure that the financial and human capital is available for sustained growth. Using Six Sigma, leading edge R&D and exceeding ISO 9000 standards, are the attitudes and abilities by which...
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...BSA/310: BUSINESS SYSTEMS Individual Kudlers Fine Foods is a popular food chain that sells high-end grocery from local and external suppliers. Their products include fresh baked pastries, specialty dairy selection, a broad cheese selection, variety of wines amongst other products (kudlerfinefoods, 2013) Kudlers Fine Foods magnificent growth has come through providing their customers with the finest selection of the very best quality products as well as customer service. With the intention of expanding further and hope to improve its sales, Kudler’s has realized that their number one priority must be customer service. To improve efficiency, they therefore want to increase the purchase cycle of their consumers by implementing a Frequent Shopper Program. This is a loyalty program in which will allow for their frequent shoppers to accumulate points that are redeemable for high end gift items and also specialty food items (Apollo Group, Inc., 2010). Kudlers’ has in the past faced challenges of keeping product inventories. While increasing customer satisfaction, the Frequent Shopper Program will as well help fix the retail store’s inventory challenges. It will help track the consumer’s shopping trends, information which will then be used to update inventories thus help the Kudler’s in stocking more of the items that their customers want leading to customer satisfaction. Despite the benefits that come with the Frequent Shopper Program, the project has potential legal, ethical...
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...Riordan Manufacturing SR-rm-012 Final Project BSA/310 – Business Systems Company Background Information Owned by a Fortune 1000 enterprise Riordan Manufacturing is one of the leading global plastics manufacturer with a projected annual earnings of $46 million. Since the company’s inception in 1991, Riordan Manufacturing expanded and acquired a manufacturing plant in Pontiac, MI and another manufacturing plant in Albany, GA, its headquarters is house in San Jose, CA. They have also created a joint venture with the People’s Republic of China. This organization focuses on being Six Sigma, exceeding ISO 9000 standards, and continues to maintain an edge in Research & Development along with being the leader in industry trends. Finance and Accounting (F&A) Systems There are approximately 12 components to the F & A Systems: General Ledger, Accounts Payable, Accounts Receivable, Order Entry, Procurement, Sales and Purchasing History, Invoicing and Shipping, Payroll, Financial Reporting, EDI, Bar Code Reading and EDSS (Executive Decision Support System). Not all locations however have all the 12 components mentioned, EDI, Bar Code Reading and EDSS is only available in the San Jose office. In addition, the three entities are not compatible with each other as each three F & A systems has purchased software from three different vendors. The following table will outline a breakdown of current systems within the three United States offices. Vendor License Current Setup Language ...
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...to embrace and understand this technology will lead to the down fall of even the largest corporate empire. Riodan Manufacturing is one of these companies. Riodan is an international company with locations in Georgia, Michigan, and Hangzhou, China. Having locations spread across the globe poses a challenge for the companies Information Technology Department. Having a good understanding of the company’s size and needs, the IT department helps ensure the company’s overall success. Riordan Manufacturing employs over 550 people, and has annual earnings of $46 million dollars. (Apollo Group, Inc., 2013) Riodan needs to find a way to align its IT Strategy and Business Strategies to ensure its future growth and profitability. The purpose of this paper is to identify the weakness in Riodan’s current information systems and make suggestions what improvements need to be made, leading to improved profits. The Financial and Accounting department will require several upgrades to both hardware and software to ensure the transition is not only seamless, but also easily upgradable in the future as well. After examining all of Riordan’s subsystems, we have decided that updating of the Finance and Accounting subsystem is the best place to start. We will begin by upgrading the computer workstations and unifying the finance and accounting software used at the manufacturing plants in Michigan and Georgia so that the systems are compatible. We will also replace the current ERP system with a new one...
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...Riordan Manufacturing System Kao Yang, Tiara Smith, Greg Scott, Thomas Adams BSA 310 December 5, 2013 Oswald Angst Riordan Manufacturing System Riordan Manufacturing was founded with the intention to provide patents for processing different types of plastic. The founder, Dr. Riordan, already had several of these patents ready for licensing. While in possession of these patents, the company would be able to provide a unique product to its consumers. Alternatively, the company could charge other businesses simply for the use of their patented plastics. The initial business strategy revolved around research and development to take advantage of their patents and generate revenue through licensing. Riordan's business plan expanded and adopted production when the company opted to purchase a manufacturing plant. Riordan Manufacturing use this plant to produce plastic containers and custom plastic parts. The home page for Riordan Manufacturing provides a company overview as well as several links to important resources for employees. The company goals and expectations are clearly presented, as well as a brief history about the company. It could be seen as a human resources system to help employees find more information regarding their position. Additionally, it can be used to review the business plan for each aspect of the company to include: finance, sales, human resources, operations, legal or information technology. Riordan Finance Systems Riordan Manufacturing’s...
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...Riordan Service Request SR-rm-012 Carolyn Powers, Narada Culpepper, Delores Stevens, Mohamed Desouky, Steven Boettcher, Gregory Ganfi BSA 310 Business Systems Due January 25, 2010 University of Phoenix Riordan Manufacturing Systems Service Request SR-M-012 History and Background of Riordan Manufacturing Riordan Manufacturing Inc. began with Dr. Riordan who was a chemistry professor. Dr. Riordan received approval for a few patents that had something to do with processing polymers in to super strong plastic substrates. In 1991 Dr. Riordan started Riordan Plastics, Inc. after he discovered the commercial power and economic benefits of his patents (University of Phoenix, 2004). Riordan took on a direction of paying more attention to research and development. He also made sure he maintained the licenses of those patents he had already obtained. By 1992 Dr. Riordan, through venture capital investments, purchased a fan manufacturing company. The fan company was in Pontiac, MI. in which he also changed the name of the company a second time to Riordan Manufacturing, Inc (University of Phoenix, 2004). By the year 1993 Riordan Manufacturing expanded its operations to another manufacturing plant in Albany, GA. This plant was responsible for producing plastic beverage bottles. The most recent expansion project by Riordan Manufacturing, Inc. was back in the year 2000 when Riordan Manufacturing, Inc. went global. They moved manufacturing operations for the entire...
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