...Service Request SR-rm-022, Part 1 Your name here University of Phoenix Online BSA 375 Insrtuctor Date Service Request SR-rm-004, Part 1 Riordan Manufacturing is an international plastics manufacturer that currently employs 550 people with projected annual earnings totaling approximately $46 million. The company is completely owned by Riordan Industries which is a Fortune 1000 enterprise with revenues of up to $1 billion. The company’s merchandises consists of plastic beverage containers that are produced at its plant in Albany, Georgia; custom plastic parts are manufactured at its plant in Pontiac, Michigan; and plastic fan parts are created at its facilities in Hangzhou, China ("Riordan Manufacturing", 2013). Hugh McCauley, COO of Riordan Manufacturing, wants to integrate the existing variety of tools in use into a single integrated application. I have received a request from Hugh McCauley to develop an approach to replace the current HRIS. The current system was created in 1992 ("HRIS", 2013). With a new and improved system, Riordan will be able to become much more efficient, save time, and most importantly, save money. An advanced human resource management system can improve the company. According to the Service Request SR-rm-022, Riordan plans to put into place many of the existing HR tools into one integrated application so the company is able to benefit from a more refined information system within the Human Resource Department. ...
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...Service Request SR-rm-022 for Riordan Manufacturing Christina Noll BSA/375 December 6, 2014 Instructor: Morton Smith Service Request SR-rm-022 for Riordan Manufacturing Before the project begins information needs to be gathered from key stakeholders and from observations of how the current system works and is used. Next this document will describe information-gathering techniques that can be used, as well as systems analysis tools that can and will be used for the project. This document will also identify key factors to ensure that information required for the project is gathered successfully. An explanation of the importance of the project scope, will be given. A description of the areas of project feasibility that will be examined will also be discussed. Information will need to be gathered in two different ways. First information will be gathered from the key stakeholders, such as the President & Ceo- Dr. Michael Riordan, the Chief Operating Officer- Hugh McCauley, the Director of Human Resources- Yvonne McMillan, and the Chief Information Officer- Maria Trinth. These key stakeholders are important because they can explain what the current system is as well as how it is used. The second way is to gather information by observing how each employee uses the current system, notating key elements of the system that is used by all employees. Two techniques that are recommended to be used in the information-gathering process are, one-on-one interviews and/or a facilitated...
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...Service Request SR-kf-013 Paper (Preparation) Learning Team B BSA/375 Service Request SR-kf-013 Paper (Preparation) Kudler Fine Foods has submitted a service request to implement a tracking system for a new frequent shopper program. This project will “track purchases of individual customer's. The customer purchases will be tracked and accumulated as loyalty points for redemption by the customer for gift items, specialty foods and other products or services as made available through partnerships with other external companies” (Kudler, 2014). (Project Scope) “Project scope is a part of project planning that involves determining and documenting a list of specific project goals, deliverables, tasks and deadlines” (Rouse, 2014). Project scope is broken into several sub-categories: project objectives, goals, phases, tasks, resources, budget, and proposed schedule. Project Objectives – To track purchases of individual customers. The customer purchases will be tracked and accumulated as loyalty points for redemption by the customer for gift items, specialty foods and other products or services as made available through partnerships with other external companies. Project Goals and Phases – The project goal is to create a business/systems requirements document for the development of the Frequent Shopper Program system to meet the objective of this request. There are 4 phases of this project, and they are: * Phase 1: Define the scope and stakeholders associated with the...
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...Service Request SR-rm-022, Part 1 Clarence D. Spence BSA / 375 May 12, 2015 Charles Bocage Service Request SR-rm-022, Part 1 Riordan Manufacturing’s COO Hugh McCauley would like to merge the accessible selection of tools in use into a single integrated application. The business would also like to take advantage of the more advanced state-of-the art information systems technology that readily exists within the company’s human resources department. The information gathering techniques and the planned design methods that will be utilized will be outlined. The business requirements for the improvement of an HR system to maintain the intention of this request will also be defined. Significant points that will assist in making sure that the information required for this project is collected effectively will be identified and a thorough project plan will be produced. This plan will make available a list of all day to day tasks, resources, and a schedule coupled with a financial plan required to complete the project. Information Gathering Techniques and Design Method Developing a plan is important to Riordans success, it is very crucial to gather information from numerous sources to make sure the designed plan performs its intended application. Initiating the information gathering process will begin with an essential meeting with key management personnel, the end user and most important the IT staff to discuss the project. This business meeting will consist of a question...
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...Service Request SR-rm-022, Part 1 BSA/375 Anjit Bose Service Request SR-rm-004, Part 1 Table of Contents Introduction.........................................................................................................3 * Information-Gathering Techniques and Design Methods................................................................................................................3 * Business Requirements for an HR System.................................................................................................................5 * Scope and Feasibility.............................................................................................................5 * Detailed Plan for Riordan Manufacturing....................................................................................................6 * Conclusion...........................................................................................................7 * Reference ............................................................................................................8 * * * * * * * * * * * * * * * * * * * * Introduction * The COO, Hugh McCauley, of Riordan Manufacturing, wants to combine the existing variety of tools in use into a single integrated application. The business wants to take advantage of the more sophisticated state-of-the art information...
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...Service Request SR-rm-022 Part 1 Janaya Hoskins BSA/375 June 29, 2015 Anjit Bose Table of Contents 1.1 Introduction 1.2 Stakeholders & Requirements 1.3 Information-gathering techniques & Systems analysis tools 1.4 Scope & Feasibility 1.5 Conclusion References Service Request SR-rm-022 Part 1 1.1 Introduction Hugh McCauley, COO of Riordan Manufacturing wants to combine existing variety of tolls that are used in a single integrated application. Riordan Manufacturing wants to take advantage of a more sophisticated state of the art information systems that already exist in the company’s human resource department. This paper will discuss what key stakeholders in Riordan Manufacturing would gather requirements from, describe the information-gathering techniques and systems analysis tools you would propose for the project, identify the key factors that help ensure the information required for the project is gathered successfully and explain what project scope is and why it is important. I will also describe the areas of project feasibility that are examined in the analysis phase of the SDLC. 1.2 Stakeholders & Requirements A stakeholder is any person, organization, social group, or society at large that has a stake in the business. Thus, stakeholders can be internal or external to the business. A stake is a vital interest in the business or its activities. It can include ownership and property interests, legal interests and obligations, and moral rights. A legal...
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...Riordan Manufacturing Service Request SR-rm-022 (Section 1) Seth Stafford BSA/375 May 11, 2015 Todd Feuerherm Riordan Manufacturing Service Request SR-rm-022 Riordan Manufacturing was established in 1991 by Dr. Riordan. He started this company in San Jose, CA where currently the corporate office is and where the Research and Development Department is located. Riordan is a global plastics manufacturing company that is now employing 550 people. The annual revenues are 46 million and they have plants in Albany, GA, Pontiac, MI, and Hangzhou, China. The plant in Albany produces plastic beverage containers. The one in Pontiac products custom plastic parts and the one in China produces plastic fan parts. Riordan Manufacturing is a subsidiary of Riordan Industries, Inc a global plastics manufacturing company that is a Fortune 1000 enterprise with revenues that will exceed 1 billion (Apollo Group, 2011, 2013). The C.O.O. of Riordan Manufacturing Hugh McCauley has submitted a service request SR-RM-022 the goal to improve the human resources information system. This request will affect all plant locations throughout the company. Riordan wants the system to be state of the art and will take advantage of the newest technology out there. The expected results will define the business requirements needed to me this proposed enhancement. The overall objective is to create a detailed system and an aggressive project implementation plan that Riordan Manufacturing can plan to utilize...
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...Riordan Manufacturing Systems BSA/375 October 6, 2014 Riordan Manufacturing Systems Hugh McCauley, COO, has submitted a service request for the Human Resources (HR) department to integrate the department's current systems into one integrated application. Mr. McCauley is the main point of contact for this project. The systems analyst has reviewed the service request and studied a listing of what systems are currently in place. Using the Software Development Life Cycle (SDLC) methodology, the analyst should complete the request within the six month time frame requested by Mr. McCauley. Completing this request on time will allow the HR department to use the new system by the second quarter of the next year (University of Phoenix, 2011). Project Overview The current system is linked to a financial systems package that only keeps track of employee information. Many of the sub-systems were created and are run by individuals such as managers or data entry clerks. Currently, there are seven different sub-systems operating within the HR department. All but one sub-system is run internally by Riordan personnel. Workers' Compensation is outsourced to a third-party provider, which uses its system and keeps its records. The sub-systems use different methods of collecting and viewing data. The common thread seems to be the use of Excel. Hard copy files are stored in random locations such as locked files in offices or a central storage area. There is little consistency in...
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...Service Request SR-kf-013 Team D BSA/375 July 6, 2015 Dr. Cheryl Mason Service Request SR-kf-013 Introduction Kudler Fine Foods (KFF), an upscale specialty gourmet foods shop with three locations (La Jolla, Del Mar and Encinitas), has documented interest in the development of a Frequent Shopper Program to allow enhanced information management by tracking customer-purchasing trends. This request is in an effort to boost revenue, increase loyalty, and maximize profitability of KFF’s consumers. Providing a loyalty points system to offer incentives for customer loyalty can be an effective way to collect valuable customer data including future purchasing needs Scope The scope of the project itself will include developing methods to track and analyze customer purchases, collect customer information, reward customers for their loyalty to Kudler, as well as determine a process to base inventory decisions on customer purchase data. These types of systems are very common in most grocery store chains around the world offering discounts on in store products, however KFF is determined to cater to the demographic of their shoppers by taking this program a step further. The system specific to KFF needs, includes a reward points system designed to provide the customer exclusive offers on both in store products and with third party partners. This system will be designed to store customer data while providing reward points to be used for purchases both in-store...
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...Service Request Riordan Manufacturing Student BSA 375 May 26, 2013 Instructor Service Request Riordan Manufacturing Riordan Manufacturing is a global manufacturer of plastics founded in 1991 by Dr. Riordan. Dr. Riordan started Riordan Plastics to satisfy commercial applications for his medical patients using the processed polymers developed under his several patents. Now a global plastics manufacturer, Riordan Manufacturing employs 550 people and the annual earnings are projected around $46 million. The company’s global operations include the corporate headquarters in San Jose California, the Plastic Bottles Facility in Albany Georgia, the Custom Plastics location in Pontiac, Michigan, and the Electric Fan Facility located in Hangzhou, China. The COO of Riordan Manufacturing, Hugh McCauley has initiated a service request. This request is labeled SR-rm-022. The purpose of this request is to integrate a variety of the human resource tools into a single application. This document is to addresses the planning and analysis phase of a service request. The request is to encompass all plant locations. Design methods will be established to meet this request, requirements will be collected, the project scope and feasibility will be recognized, the stakeholders will be identified, and key factors to guarantee success in gathering information will be clarified. Project Scope The project scope is for a new system for the human resource department. The new human resource systems...
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...Service Request (SR-rm-022) BSA 375 30 July 2015 Service Request SR-rm-022 Section 1 Background Information Riordan Manufacturing is a global plastics manufacturer with facilities located worldwide, with a research and development department located in San Jose California. Riordan Manufacturing has produced a yearly earning forty-six million dollars. Riordan Industries, which is the sole owner of Riordan Manufacturing, is a Fortune 1000 enterprise with revenues reaching over the amount of one-billion dollars. It is highly important to use methods of integrating new systems into Riordan Manufacturing. The method of System Development Life Cycle (SDLC) is a great way to understand the problem, analyze the problem, design the solution, and implement the project. Riordan Manufacturing must revamp its out of date Information Systems, not only in the Human Resource section but in all other sections as well, in order to meet current industry standards, increase efficiency, lower overhead, increase worker productivity and many other factors which will add tremendous value to the company. These values are both tangible and intangible values that cannot be measured by a dollar value alone. This update is in accordance to Service Request SR-rm-022. The most efficient way to update the Human Resource Department would have to include hardware and software that...
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...Service Request SR-kf-013 Finalized Michelle Coll, Stephen Gundrum, Christoper A Kane Brink, Sabrina Ruiz, Devan Winget BSA/375 March 31, 2014 Ramana Metlapalli Service Request SR-kf-013 Finalized Kudler Fine Foods Kudler Fine Foods (KFF) is looking to develop a system to track customer purchases in order to identify purchasing behavior patterns. They hope to use the information gathered to refine the company's processes and offerings to best satisfy the needs of their valued customers. Management has decided to approach this initiative is through the implementation of a frequent shopper program. Traditional programs of this sort would not begin to satisfy the sophisticated senses of Kudler's elite customer base; as a result, a decision has been made to partner with a loyalty points program that will provide rewards points to customers that can be redeemed for high-end gifts and upgrades. System Requirements Gathering During the initial stage of development, it is imperative to gather enough information to be able to accurately describe the system requirements. The first step is to determine the scope of the project based upon the objective outlined in the request. The next step would be to identify those that have a vested interest in the proposed new system. Once this information is known the project can be divided into modules and tasks can be assigned. Scope The deliverable for this project is to create a business/systems requirement document for the development...
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...Learning Team C Week Five Assignment Score Sheet TEAM This is a very good attempt at putting together a system concept for the Kudler Fine Food project. You presented a clear definition of what the Kudler Fine Food Frequent Shopper project was to look like. However, there are some areas that you need to reconsider. I enjoyed reading your paper. General comments: See my comments in your paper. You need to do a thorough review of grammar and spelling. - Grammar, spelling, and/or sentence structure errors detracted from this write up. See my comments in the paper. You need to do a better job at proofing your work for grammar and spelling errors. Take advantage of the Center for Writing Excellence tools. This paper had several APA Style errors. I have indicated in red on this score sheet those sections that did not earn maximum points. I have included my comments in your paper. A commented copy of your paper follows these comments and the scoring matrix. Comments in red text or highlighted in green are deficient. Disregard comments highlighted in yellow – my marking used for grading or gray – information I copied from a different area of your paper. Let me know if you have any questions. Disregard highlights in yellow. I use these to track through your papers. |Subject |Points |Points Earned | | ...
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...Frequent Shopper Program Robert Furmanek BSA 375 July 15, 2013 Karen G. Knox Kudler Fine Foods Project Charter Prepared: June 20, 2013 Project Name: Service Request SR-kf-013 Project Manager: Kathy Kudler Customer: Kudler Fine Foods Project Sponsor: Kathy Kudler Project Start / End (projected :) Project Overview Service Request Sr-kf-013 is the implementation of a Frequent Shopper Program at Kudler Fine Foods. The information system created will collect information of every purchase of a loyal customer, keep track of their purchases, and provide point systems for loyal customers to receive a discount on certain items. Objectives Kudler Fine Foods (KFF) was established in 1998 by Kathy Kudler. Kudler is based in southern California and offers a wide array of high-end food products and wines. Kudler has currently three locations (La Jolla, California, Encinitas, California, and Del Mar, California. KFF is interested in development of a project request for a frequent shoppers rewards program (SR-kf-013) that consists of a brand new system that will track their customer’s purchases through a frequent shopper program. This new tracking system will award Kudler’s valued customers with loyalty points that can be redeemed for sale incentives made through the company and its partnership with a variety...
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...Kudler Fine Foods Shopper Program Name(s) University of Phoenix BSA/375 Fundamentals of Business Systems Development Faculty Date Introduction Kudler Fine Food is a local upscale specialty food store. Kudler fine food opened their doors in 1998 and was profitable within the first year. In 2000 the second store opened in De Mar and three years later their third shop opened in Encinitas (Kudler Fine Foods. 2005, 2007). Each store is similarly sized at 8,000 square feet, all in fashionable shopping centers. Their menu includes bakery and pastry products, fresh produce, fresh meat and seafood, condiments and packaged food, and cheese and specialty dairy products. Kudler Fine Foods has experienced success in its stores and now wants to expand on its business processes to include a Frequent Shopper Program. According to the press release located on Kudler’s website, the program will include several benefits for customers. Scope and Goals Customers who elect to participate in the frequent shopper program will receive event notifications, featured product notifications, sale notifications, exclusive offers on different merchandise, and discounts on the cooking and wine classes held by Kudler. Benefits for Kudler will include a better overall pictures of products their most frequent customers are interested in as well as increased revenue because they will have inventory more customized to their customers. Kudler’s overall goal for...
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