...Individual: Service Request SR-rm-022, Part 1 Name BSA375 August 3 2015 Individual: Service Request SR-rm-022, Part 1 In this service request we look at the organization, Riordan Manufacturing. We will look at the stakeholders in this corporation. We hope to gather information that will benefit in the development of a system for this corporation and we will discuss how we went about gathering said information. We hope to identify the key factors of the information that we have gathered for this system to ensure the information’s validity and that it was gathered correctly. We will explain what the projects scope is and why it is important by describing the areas of project feasibility that are examined in the analysis phase of the SDLC. In the end we will have gained a better understanding of how a system analyst does their job. * Looking over the human resources side of the pillar at the Riordan manufacturing it seems that there is a good representation of each group that is a part of the Riordan family with there being four different locations three in the continental United States and one abroad in China. With that tidbit of information there is not a consistent system that like communications from the China facility to any other but the corporateeadquarters in fact the corporate head quarters is the only way there is any communication from one sister company to the other it is like a giant game of telephone. For instance what if a shipment from MI went to the China...
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...SR-rm-022 HR System Analysis XXXX BSA/375 January 14, 2013 XXXXX SR-rm-022 HR System Analysis The SR-rm-022 service request calls for developing a new application for Riordan Manufacturing’s human resources department. According to the Apollo Group Inc. simulation (2011), Riordan Manufacturing wishes to, “Integrate existing variety of HR tools into a single integrated application. We would like to take advantage of a more sophisticated, state-of-the art, information systems technology in our Human Resources department.” In this paper I will address the key factors to analyze the HR system tools such as; Riordan key stakeholders, Joint Application Development, Use Cases, Process Models, Data Models, successful information gathering, and project scope. Riordan HRIS According to the Apollo Group Inc. simulation (2011), on the employee site under HRIS, the company’s HRIS was developed in 1992 and is a part of the financial systems package. It keeps track of the employees’ personal information, pay rate, personal exemptions for tax purposes, hire rate, seniority date, organizational information, and vacation hours. Changes to this information are submitted via special forms by the employee’s manager and entered into the system by the payroll clerk. Training and development records are kept in an Excel worksheet by a training and development specialist. Recruiters maintain applicant information for open positions, résumés are filed in a central storage area, and an Excel...
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...Resources, the Vice President of Marketing, the Chief Financial Officer, the employees, and the floor managers. Every stakeholder has a very important role in the company’s strategic plan that will work to develop a successful HR system. Information Gathering Techniques Analyze Organization charts - This will provide an understanding of how the department functions and identify individuals that could provide insight into their daily task and system requirements. Conduct Interviews - The primary method of obtaining information during the preliminary investigation is the interview. The interviewing process would consist of these seven steps for each interview: 1. Determine individuals to interview. 2. Establish objectives for the interview. 3. Develop interview questions. 4. Prepare for the interview. 5. Conduct the interview. 6. Document the interview. 7. Evaluate the interview. Document Review – Obtain copies of current forms and operating documents currently in use. This...
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...Service Request (SR-rm-022) BSA 375 30 July 2015 Service Request SR-rm-022 Section 1 Background Information Riordan Manufacturing is a global plastics manufacturer with facilities located worldwide, with a research and development department located in San Jose California. Riordan Manufacturing has produced a yearly earning forty-six million dollars. Riordan Industries, which is the sole owner of Riordan Manufacturing, is a Fortune 1000 enterprise with revenues reaching over the amount of one-billion dollars. It is highly important to use methods of integrating new systems into Riordan Manufacturing. The method of System Development Life Cycle (SDLC) is a great way to understand the problem, analyze the problem, design the solution, and implement the project. Riordan Manufacturing must revamp its out of date Information Systems, not only in the Human Resource section but in all other sections as well, in order to meet current industry standards, increase efficiency, lower overhead, increase worker productivity and many other factors which will add tremendous value to the company. These values are both tangible and intangible values that cannot be measured by a dollar value alone. This update is in accordance to Service Request SR-rm-022. The most efficient way to update the Human Resource Department would have to include hardware and software that...
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...Running head: SERVICE REQUEST SR-KF-013 - KUDLER FINE FOODS Service Request SR-kf-013 – Kudler Fine Foods Kent Alexander, Tracy Duncan, Elvis Rocha Jr, Eliseo Perez, Todd Ruggles University of Phoenix BSA375 Fundamentals of Business Systems Development May 10, 2010 System Development Phase I Kudler Fine Foods is committed on providing customer satisfaction to all customers that purchase products from all of affiliated stores. To better serve the customers, Kudler is interested in developing a system to track customer purchases through a Frequent Shopper Program to award loyalty points for redemption (Kudler Fine Foods). Scope To develop a Frequent Shopper Program (FSP) that will improve customer’s satisfaction, track purchasing activities from the customers, and offer high end product for redemption as a reward for shopping at their stores. Goal Under the new program, each customers purchase transactions will be recorded and reward points will be earned base on dollar amount spent per transaction. Once points are accumulated, the points can be redeemed for high end gifts, products, specialty foods (Kudler), or partnership services from vendor companies. With the new system implementation, Kudler Fine Foods will be able to add new value to customers; improve customer satisfaction, increase margin profits, customer loyalty, and have adequate management system to track customer’s spending habits at Kudler Fine Foods. ...
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...Kudler Fine Foods Service Request SR-kf-013 BSA375 Business Systems Development Abstract Kudler Fine Foods, an upscale specialty gourmet foods shop with three locations (La Jolla, Del Mar and Encinitas), has an expressed interest in the development of a Frequent Shopper Program to enable enhanced information management by tracking customer-purchasing practices. The information collected regarding customer purchase behaviors through the Frequent Shopper Program will improve the quality of Kudler Fine Foods’ product lines and reduce the quantities of perishables discarded. To increase revenue and customer loyalty, and as an alternative to providing discounts, Kudler Fine Foods has partnered with a loyalty points program to offer incentives for customer loyalty in the form of high-end rewards for shopping at Kudler Fine Foods. Customers will earn points with every purchase, redeemable for high-value gift items such as first-class airline upgrades, and other specialty items (Apollo Group, Inc., 2007). Facilitating this effort will require systems planning and selection as well as current and proposed systems analysis and design, in conjunction with systems implementation and integration, training, operations, and maintenance. Kudler Fine Foods Service Request SR-kf-013 Initiatives Outline Kathy Kudler, the founder of Kudler Fine Foods, opened her first gourmet food shop in 2003. Since that time, two additional stores have opened, and other locations in Carlsbad...
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...Kudler Fine Foods Service Request SR-kf-013 BSA375 Business Systems Development Abstract Kudler Fine Foods, an upscale specialty gourmet foods shop with three locations (La Jolla, Del Mar and Encinitas), has an expressed interest in the development of a Frequent Shopper Program to enable enhanced information management by tracking customer-purchasing practices. The information collected regarding customer purchase behaviors through the Frequent Shopper Program will improve the quality of Kudler Fine Foods’ product lines and reduce the quantities of perishables discarded. To increase revenue and customer loyalty, and as an alternative to providing discounts, Kudler Fine Foods has partnered with a loyalty points program to offer incentives for customer loyalty in the form of high-end rewards for shopping at Kudler Fine Foods. Customers will earn points with every purchase, redeemable for high-value gift items such as first-class airline upgrades, and other specialty items (Apollo Group, Inc., 2007). Facilitating this effort will require systems planning and selection as well as current and proposed systems analysis and design, in conjunction with systems implementation and integration, training, operations, and maintenance. Kudler Fine Foods Service Request SR-kf-013 Initiatives Outline Kathy Kudler, the founder of Kudler Fine Foods, opened her first gourmet food shop in 2003. Since that time, two additional stores have opened, and other locations in Carlsbad...
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