...1. Executive Summary In recently years, the companies are competing in dynamic and complex environments. Consequently, the traditional measure results through financial reporting are lack of ability to meet actual performance in operated processes. The balanced scorecard is an approach to performance measurement that combines traditional financial measures with non-financial measures to provide managers with richer and more relevant information about the activities they are managing. After the first introduce in the early 1990s, balanced scorecard has been widely used by many companies, it has provided benefits and convinces to companies. However, not every company can successfully handle it. As a result of this, this report will identify the ways to design and implement balanced scorecard in Westpac banking with an assumption regarding to some influence both positives and negatives may occur with. 2.1 Company Background Westpac is one of the five major Authorised Deposit-taking Institution (ADI) organisations. It provides a broad range of banking and financial services to approximately 7.5 million customers across more than 1.300 service points. It has branches and affiliates throughout Australia, New Zealand and the Pacific region. Westpac’s financial services include retail, commercial and institutional banking and services such as wealth management. (Oracle, 2005) Westpac were founded in 1817 and were the first bank to be established in Australia. Under an Act of the...
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...THE IMPACT OF TRAINING AND DEVELOPMENT ON WORKER PERFORMANCE AND PRODUCTIVITY IN PUBLIC SECTOR ORGANIZATIONS: A CASE STUDY OF GHANA PORTS AND HARBOURS AUTHORITY By Irene Ferguson Laing (BSc. ADMIN. HRM) A Thesis submitted to the Institute of Distance Learning, Kwame Nkrumah University of Science and Technology, in partial fulfillment of the requirements for the degree of COMMONWEALTH EXECUTIVE MASTERS OF BUSINESS ADMINISTRATION Institute of Distance Learning-KNUST June, 2009 1 DECLARATION I hereby declare that this submission is my own work towards the CEMBA and that, to the best of my knowledge, it contains no material previously published by another person nor material which has been accepted for the award of any other degree of the university, except where due acknowledgement has been made in the text. 2 DEDICATION I dedicate this work to my mother Miss Margaret Yankson for her love and encouragement. 3 ACKNOWLEDGEMENT Foremost, I am grateful to God for seeing me through my years of University education. I dedicate this work to God Almighty. He has been the wind beneath my wings. His Grace and Mercy has brought me thus far and I am grateful. My deepest appreciation and thanks go to my supervisor, Mr. Jude T. Adjoe for his guidance and constructive criticisms that helped me stay focused from the beginning of this work to the end. I am highly indebted to Mr. Stanislaus Friday Keh, Director of Friskeh Company Ltd. for his unwavering support...
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...LEADERSHIP REFLECTIVE JOURNAL 6 In this tutorial, I learned about Appreciate Inquiry, which is a practical framework of emotion in leadership. Appreciate inquiry is an approach from Positive Organisational Scholarship (POS), which focuses on companies creating positive work life and performance. The four key components of positive organizational scholarship (POS) are self-efficacy, hope, optimism and resiliency. I practiced AI by following 3 steps consisting of Positive priming, Group discussion and provided positive answer to the question Student contribution in tutorials on the BSc in Business management and how it can be even better, even stronger. The tutorial delivered an emotion- based approach that leader may adapt to implement change in organisation. Through the Appreciate Inquiry, a leader as well as subordinates should have the ability think more positively and thus be able to manage organisational performance through positive changes. The practice of Appreciate Inquiry also introduces a new approach to understanding of emotion and leadership; it concentrates more on the positive emotion and cognitive process rather than the negative sides as it helps to identify the strengths and opportunity Being in AI mode; I felt that thinking positively did provide a number of advantages. The AI allowed me to minimise or ignore all the negative factors or counter argument for every point I make for the improvement in Business Management improvement issue. This allowed me to...
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...1. Compare Pandora's original business model with its current business model. What's the difference between "free" and "freemium" revenue models? Pandora originally started with a subcription type of business model wherein users must pay $36 per month after they have used up their 10 hours of free access. The original model used was the free trial type. What happened was after the free trial of 10 hours was used up, the customers were unwilling to pay for the subscription fee. Now, the new and current model being used by Pandora is the freemium business model. The new model offered users longer time limit in using their features, which could be used again in the next month and so on. They gave the users 3 options after the free time was used up. It was either (a) to pay $0.99 for the month, (b) sign up for a premium service offering unlimited access, and (c) do nothing and wait for the next month to come, which was said previously. The new model turned out to be successful and was able to double the profits for Pandora. The free revenue model offers a free trial of a product/service for a limited time. After the users have used up the free trial period, the company now will charge the user in order for him/her to continue the use of the company’s products/services. The freemium revenue model, in the other hand, offers the user unlimited free access but only to limited features of the company’s products/services....
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...Robert S. Kaplan and David P. Norton introduced the balanced scorecard in 1990s,to measure the performances of organization’s strategy. They believed that “the ability to execute strategy was more important than the strategy itself”(Measures that matters. Ernst&Young, 1998.9). Therefore, the implementation of strategy is more significant factor that leads to a successful achievement of organization’s mission. In order to measure the strategy performances, financial measurement was used to keep a record on tangible asset in order to determine revenues and profits from those tangibles in previous decades. Since the increasing number of knowledge-based organization aroused, it is necessary to have knowledge-based intangible asset’s performance measurement to indicate the organization’s capability and success. Balanced Scorecard is an efficient measurement system consists both financial and non-financial factors. Because “ the balanced scorecard is a performances measurement system that identifies and reports on performances measures for each key strategies area of business” (textbook). In respect of the majority organizations, The balanced scorecard has four basic perspectives-financial perspective, customer perspective, internal business and learning and growth, in terms of translate organization’s mission to their strategy, and structure their implementation. However, once the organization’s mission varies, the order and contains of these perspectives may vary. . Financial...
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...Ahmed N. Kassem Block 45 El-Narges District ,5th settlement , New Cairo Tel:+222741013 Mobile: +201020444563 E-mail: ahmednabil51@gmail.com PERSONAL INFORMATION: Date of Birth : 01/06/1988. Gender : Male Marital Status : Single Nationality : Egyptian. Military Service: Exempted Undergoing studies: SCMG ”Supply Chain Management Diploma” ; The American University In Cairo Qualification: o B.Sc., Faculty of Commerce; June 2010. Kafr El Shekh University; Faculty of commerce English accounting department. Language: o English language: Fluent; not mother tongue. AUC, general English level 11 Current job: From March 2014 till now AL KHARAFI GROUP – EMAK FOR COMPUTER MANUFACTURING PROCUREMENT OPERATIONS EXECUTIVE Scope Of Work: • Interfaces with Product Line Planning Manager to plan and prioritize purchasing activities. • Reviews planned orders, creates requisitions for purchased items, and manages approval process. • Transmits and prioritizes approved purchase orders and supporting documents to supplier. • Tracks order acknowledgement, prepares and communicates shortage and backlog reports, and provides visibility of potential interruptions to internal customers. • Tracks orders and confirms system lead times, delivery dates, and costs. • Reviews, updates, and maintains purchase orders until they are...
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...help them measure and manage the performance of their intangible, knowledge-based assets Balanced Scorecard * The Balanced Scorecard (BSC) provides a system for measuring and managing all aspects of a company’s performance * The scorecard balances traditional financial measures of success, such as profits and return on capital, with nonfinancial measures of the drivers of future financial performance * The Balanced Scorecard measures organizational performance across different perspectives Lenses * Four different but linked perspectives are derived from the organization’s strategy: * Financial * Customer * Process * Learning and Growth * The BSC enables companies to: * Track financial results * Monitor how they are building the capabilities for future growth and profitability * With customers * With their internal processes * With their employees and systems * A BSC tells the story of the business unit’s strategy * A BSC identifies and makes explicit the hypotheses about the cause-and-effect relationships between: * Outcome measures in the Financial and Customer perspectives * Performance drivers of those outcomes in the Internal and Learning and Growth perspectives * Typical objectives found in each of the four BSC perspectives include: * Increase revenues through expanded sales...
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...Using a Balanced Scorecard in a Nonprofit Organization Joel Zimmerman, Ph.D. Director of Consulting Services Creative Direct Response This paper is part of the CDR White Paper Collection. It is maintained and distributed by the Nonprofit Learning Center. 2004, Creative Direct Response, Inc. USING A BALANCED SCORECARD IN A NONPROFIT ORGANIZATION Using a Balanced Scorecard in a Nonprofit Organization Joel Zimmerman, Ph.D., Director of Consulting Services Creative Direct Response, Inc. Since its invention in the 1990s, the balanced scorecard has won acceptance as a management tool in the for-profit sector. Now, nonprofits are becoming familiar with, and trying to use, balanced scorecards. This white paper explains what balanced scorecards are and gives critically important tips about how to adapt them successfully into the nonprofit world. “Balanced Scorecard” has been a corporate management buzzword for about a decade. Like many management movements before it, balanced scorecard is migrating from corporate management into the offices of nonprofit management. The transition of a balanced scorecard concept from for-profit to nonprofit organizations is not direct. The basic ideas behind creating a balanced scorecard are as valid for nonprofits as they are for corporate businesses, but the implementation of this idea needs to be modified a bit to make it work effectively in the nonprofit world. In this article, we will look at what a balanced scorecard is all about...
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...Balanced Scorecard Pada awalnya, Balanced Scorecard diciptakan untuk mengatasi problem tentang kelemahan sistem pengukuran kinerja eksekutif yang hanya berfokus pada sektor keuangan saja, tanpa memperhatikan sektor non keuangan. Sistem pengukuran kinerja yang hanya menekankan pada sektor keuangan membuat perusahaan sulit untuk berkembang. Oleh karena itu pada tahun 1990, Nolan Norton Institute, bagian riset kantor akuntan publik KPMG di USA yang dipimpin oleh David P. Norton, mensponsori studi tentang “Pengukuran Kinerja dalam Organisasi Masa Depan.” Hasil studi tersebut diterbitkan dalam sebuah artikel berjudul “Balanced Scorecard- Measures That Drive Performance” dalam Harvard Business Review (Januari-Februari 1992). Hasil studi tersebut menyimpulkan bahwa untuk mengukur kinerja eksekutif di masa depan diperlukan ukuran komprehensif yang mencakup empat perspektif yaitu perspektif keuangan, pelanggan/konsumen, proses internal bisnis, serta pembelajaran dan pertumbuhan. Pengertian Balanced Scorecard . Balanced Scorecard terdiri dari dua kata yaitu balanced dan scorecard. Scorecard artinya kartu skor, maksudnya adalah kartu skor yang akan digunakan untuk merencanakan skor yang diwujudkan di masayang akan datang, sedangkan balanced artinya berimbang, maksunya adalah untuk mengukur kinerja seseorang diukur secara berimbang dari dua perspektif yaitu keuangan dan non keuangan, jangka pendek dan jangka panjang, intern dan eksteren (Mulyadi, 2005:1).Balanced Scorecard merupakan...
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...1. What are the main characteristics of E-Land’s knowledge management? As you can see from Fig.1)KM model, by constructing the cycle which integrates performance management, knowledge management and learning organizations, BSC process is used as the Knowledge Management tool. This structure creatively applies structural characteristics of BSC to Knowledge Management and is expected to systematically raise knowledge workers’ productivity. KM formed the cornerstone of E-Land Group’s operational excellence strategy. Following four reasons are ① Capturing and sharing best practices: The Chief Knowledge Officer’s team created an integrated KM/performance management structure. Key components included tools and processes for capturing and sharing best practices and lessons learned-specifically, an online KMS is fully integrated with E-Land’s BSC. ② CSO (Chief Strategic Officer)’s communication: To further its knowledge management, a CSO communicates the company’s vision, mission, and strategy to the SBUs ③ Knowledge capital / Value creation connection: E-Land also makes the knowledge capital/value creation connection in ways other than through its CSO and CKO roles. Every year, business leaders use BSC indicators to prepare a Knowledge Asset Management (KAM), an assessment of each unit’s process infrastructure and competencies. They then use this assessment to set mid-to long-range corporate strategy. ④ All employees’ participation and awareness: All employees participate in corporate...
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...Effects on Enzymatic Activity Tyler Mitchell BSC 118-002 Shon Johnson November 1, 2011 Abstract Without the effects of enzymes, many crucial chemical reactions would not be able to take place at the rate of which they were meant to perform. We conducted this series of labs in order to discover the effects of different biological and environmental aspects on enzymatic activity. In our first experiment, we looked at the effects that enzyme concentration had on amylase activity. We hypothesized that the higher the concentration of the enzyme, the higher the rate of reaction would take place. We found that a higher concentration of amylase led to a faster rate of reaction, proving our hypothesis to be correct. In our second experiment, we tested the effect the concentration of substrate would have on enzymatic activity. We hypothesized that the lower concentration of the substrate would not change the speed of the reaction. The experiment proved this hypothesis to be wrong because the speed of the reaction slowed down as the concentration lowered. In the third experiment, we tested the effects that different pH levels would have on enzymatic activity. We hypothesized that the more acidic the solution was, the lower the rate of the reaction will be. In Areekijseree’s article, it states that optimal pH levels for amylase are between 4 and 5, and 6 and 8 (Areekisjseree, Engkagul, Kovitvadhi, Thongpan, Mingmuang, Pakkong, Rungruangsak-Torrissen, 2004). This contradicts...
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...BSCS FINAL PROJECT PROPOSAL Title of the Project Term of Registration: Fall 2014 Presented by: Registration No: | Name: | L1F01BSCS0001 | ABC XYZ | L1F01BSCS0002 | ABC XYZ | L1F01BSCS0003 | ABC XYZ | Faculty of Information Technology | University of Central Punjab Project Title Write down the brief project topic in four to five words only. However, the topic should not be ambiguous or very general. Project Advisor The Name of your advisor will come here. Particulars of the students: S.No | Registration# eg.L1F00BSCS0101 | Name in Full Use Block Letters | CGPA | Signatures | 1 | | | | | 2 | | | | | 3 | | | | | Advisor’s Consent I Prof./Dr./Mr./Ms. ________________________________________________ am willing to guide these students in all phases of above-mentioned project as advisor. I have carefully seen the Title and description of the project and believe that it is of an appropriate difficulty level for the number of students named above. Note:Advisor can’t be changed without prior permission of the Manager Projects and the duration for completion of the Project is 2 regular semesters (approx.) from the date of Registration of Research Project. | Signatures and Date | Advisor | EVALUATOR/REFEREE 1 I have carefully read the project proposal and feel that the proposed project is a useful one and of a sufficient difficulty level to justify 2 regular semesters workload for above mentioned students. I have made recommendations...
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...BSC 1020- Reflection Unit E Making Babies and Splitting Up Chapter 8 focuses on cellular reproduction. Cellular reproduction is the process of producing cells into new ones. In cell division chromosomes are duplicated, new cells grow, and this allows for reproduction. There are two types of reproduction which are sexual and asexual. Asexual does not require the fertilization of an egg by a sperm and uses meiosis for reproduction. In asexual reproduction there is one parent and the offspring have identical genes from the single donor. Sexual reproduction uses both meiosis and mitosis because it requires the fertilization of eggs by the sperm. In sexual reproduction the genetic material of the offspring is varied because the two donors...
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...Mô hình năng lực Career and Competency Pathing: The Competency Modeling Approach By Maggie LaRocca Introduction Competencies are behaviors that encompass the knowledge, skills, and attributes required for successful performance. In addition to intelligence and aptitude, the underlying characteristics of a person, such as traits, habits, motives, social roles, and self-image, as well as the environment around them, enable a person to deliver superior performance in a given job, role, or situation.Competency modeling is the activity of determining the specific competencies that are characteristic of high performance and success in a given job. Competency modeling can be applied to a variety of human resource activities. This research paper will describe how organizations identify their core competencies and how they are applying this competency data to improve performance. It will also explain some emerging trends in competency modeling. Developing Competency Models Competencies enable employees to achieve results, thereby creating value. It follows that competencies aligned with business objectives help foster an organization's success. Organizations must understand their core competency needs - the skills, knowledge, behaviors, and abilities that are necessary for people in key roles to deliver business results.According to Boulter, et al (1998), there are six stages involved in defining a competency model for a given job role. These stages are: 1. Performance criteria -...
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...Tiffany Smith BSC 2086 Explain the function and location of the gallbladder and the spleen. The gallbadder is part of the bilary tract small, hallow, pear-like organ located on the right side of the abdomen right under the spleen. Its function is to collect bile, which is a deigestive liquid made in the liver. The spleen is the biggest organ in the lymphatic system, and it is located right under the ribs on the left side of the abdomen above the stomach. The spleen’s main function is to filter blood. White blood cells and platelets are stored in the spleen, and old red blood cells are recycled thee. If Maria was still planning on having a baby in the future would the removal of her thyroid affect her chances of becoming pregnant? The two important hormaones that are made in the thyroid triiodothyronine (T3) and thyroxine (T4) regulate a person's metabolism. The function of the thyroid can have an affect on a woman's ability to can pregnant because it controls ovulation. So if she doesn’t have a thyroid, she cannot ovulate, thus significantly decreasing her chances of becoming pregnant....
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