University of Phoenix Material

Week 3 Quiz

|Name: |

Select the correct answer for each question by highlighting your choice.

1. The term client refers to all of the following EXCEPT a. individuals, family, and neighborhood b. the working poor, AIDS patients, and the underclass c. Hurricane Katrina victims, Oklahoma City bombing victims, and Mississippi River flood victims > d. students, teachers, and coworkers

2. Two components of a problem are >a. a description and a course of action b. a situation and a difficulty c. an unsettled matter and a demand for services d. determining who the client is and what the client needs

3. Which perspective is useful in determining client needs? >a. Hierarchical needs b. Conflicting needs c. Developmental process d. Meeting needs

4. Client satisfaction is related to a. making new friends b. talking about problems >c. solving problems d. making more money

5. Central to understanding who a client is and what problems are encountered is the idea that a. everyone is a client >b. problems are a normal part of life c. resources are critical for success d. the support network must be utilized

6. Encouraging responsibility and promoting self-help are a. the focus of questioning b. supported by the office setting c. the result of listening >d. the goals of the helping process

7. A strategy or technique that helps a client become more comfortable with the setting and the helper is a. questioning b. listening c. handshakes >d. icebreakers

8. The stage during which goals are set is a. exploring the problem b. termination > c. intervention strategies d. client