...& Intelligent Systems University of Ulster, Magee campus, Northland Road Londonderry BT48 7JL Table of Contents 1 Organisation and structure of BT 3 1.1 History and development of BT 3 1.2 Organisation chart 3 1.2.1 BT Technology, Service & Operations 3 1.2.2 Architecture and Global IT Platforms 4 1.2.3 Global Network Services 4 1.2.4 Global Infrastructure Services 5 1.2.5 Strategy, Service & Operations 5 1.2.6 Group Customer Experience 6 1.2.7 Research & Innovation 6 1.2.8 Finance & Commercial Management 7 1.2.9 HR & Comms 7 1.2.10 CIO BT Group 8 1.2.11 CIO BT Global Services 8 1.2.12 CIO Openreach 9 1.2.13 CIO BT Wholesale 9 1.2.14 CIO BT Retail 10 1.3 Function of BT’s Technology, Service & Operations 10 1.4 company management and department structure 10 2 MY role in BT 12 2.1 Job description 12 2.2 Technical skills needed (or acquired) 12 2.3 Diary outlining technical and other duties carried out 13 2.4 social aspects of placement 15 3 Learning undertaken and soft skills developed 16 3.1 Learning opportunities that the year provided 16 3.2 Expertise gained and skills developed during year 16 3.3 Personal development 17 4 Reflection 18 Organisation and structure of BT History and development of BT BT is the world's oldest communications company. It's roots extend back to the UK's Electric Telegraph Company. The world's first commercial telecommunications...
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...http://docslide.us/documents/individual-examination-bt-plc-m31005.html Individual Examination: British Telecom Cape Town CONTENTS 1 Executive Summary On the surface it would appear that British Telecom has addressed each area of TQM in their effort to implement a QMS system. They have had good financial results. Their people/staff satisfaction is high. Their customer satisfaction index high and are termed “loyal”. What really happened was that they had not implemented TQM correctly. In their attempt to focus on the customer they had neglected their staff. During Project Sovereign BT lost 130 000 staff members. This may have been because the strategy and vision was not shared with all the staff. The outcome was however that they probably lost many good people. The main component that was missing from their TQM implementation was Systems Thinking. They did not implement a system that allowed issues which required improvement to become new projects. Thus even though they claimed they were continuously improving, there were very few new initiatives. Prepared by: Deon du Plessis Page 2 of 19 Created on 04/04/15 Individual Examination: British Telecom Individual Examination: British Telecom The solution will be to become a true BSPM learning organisation. This will involve some more changes to the structure where the continuous improvement projects will be programme managed across the value chain. 2 Question1: What role has the Quality Management...
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...BT VISION - Marketing mix In the sequence of strategic analysis and decisions, "marketing mix" analysis falls after various external and internal environmental analyses such as PESTEL analysis, Porter's Five Forces analysis, SWOT Analysis and even formulation of competitive strategies (Porter's Generic Strategies). Marketing mix is an imperative concept in modern marketing and academically it is referred to as the set of controllable tools that the firm blends to produce the response it wants in the target market, so it consists of everything the firm can do to influence the demand for its product (Kotler and Armstrong, 2004). It is important to realise that marketing mix strategy of any company can have one major function, that is, strategic communication of the organisation with its customers (Proctor, 2000). It was further argued that marketing mix provides multiple paths as such communication can be achieved either in spoken form and written communications (advertising, selling, etc.) or in more symbolic forms of communication (the image conveyed in the quality of the product, its price and the type of distribution outlet chosen). However, the key element is that the main aspects of marketing mix that will be discussed below "should not be seen as individual entities, but as a set of interrelated entities which have to be set in conjunction with one another" (Proctor, 2000: 212). The easiest way to understand the main aspects of marketing is through its more famous synonym...
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...Research Paper List of content Page Summary of the Research 1 Introduction Introduction and Motivation 2 Research Question 3 Conceptual Framework 3 Contribution Literature Relevant literature review 3 Empirical 4 Methodology and Data Methodology 4 Data Collection 5 Econometric Specification 5 Hypothesis ...
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...MARKETING EXCELLENCE McDonald’s Learning to love the brand again Marketing Excellence 2 | About The Marketing Society About The Marketing Society INSPIRING BOLDER MARKETING LEADERSHIP The Marketing Society is a not-for-profit organisation owned by its members, with over 2500 senior marketers. Over the past 50 years it has emerged as one of the most influential drivers of marketing in the UK business community. The Society challenges its members to think differently and to be bolder marketing leaders by supporting the development of leading-edge thinking, and promoting the evidence of effective marketing. The Society does this through the Marketing Society Awards for Excellence; its publications Market Leader, Our Week and rich online Knowledge Zone; a national programme of world-class events; innovative professional development, such as the annual Marketing Leaders Programme; and extensive on-and-offline networking opportunities. www.marketing-society.org.uk Foreword | Marketing Excellence 2 | Foreword By Roisin Donnelly, President of The Marketing Society What is marketing excellence? Marketing excellence can drive breakthrough business results for the short and long term. Marketing excellence requires great strategic thinking, great creative thinking and perfect execution. But how do we assess marketing excellence? First we choose brilliant industry judges who are all experienced and successful practitioners of excellence and we ask them to pick out the cases which...
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...Top of Form Assignment: PRESENTATION and handout For your oral exam, you will be working as a corporate analyst for your teacher. Your main responsibility will be to develop a feasibility study outlining the parameters for possible future investment in your chosen company. This process is called Due Diligence: essentially, you will play the role of an objective third party. This means that your only loyalty is to an objective account of the current state of affairs. You are to choose a company and have it approved by your teacher. You will then be responsible for analyzing the company and making recommendations either for or against future investment. You will have to defend your analysis. Remember: you are working for your teacher, not for the company: Due Diligence requires objectivity! This assignment is graded and your marks count for 5 points of your final marks. You will receive a group mark, both for content and presentation and for your performance in English. First, you must select the company you are going to analyze (week 24 – groups have to be formed by week 23) and have it approved by your teacher. To be included in your analysis are the following: - SWOT-analysis - Legal Status (pending contracts, current litigation) - Financial Status (accounting, cash reserves, recent/future investments, share price) - IT (systems involved, recent updates, future plans) - Marketing (Strategies, competitors) - Operations (management, supply/distribution networks) - Environmental...
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...takes steps the speaker needs to do to prepare the presentation. Audience analysis is one way a speaker can prepare the presentation’s effectiveness. The speaker must explore the different characteristics of the target audience. In the case of a quarterly sales meeting, the audience includes managers, salespeople, and customers. The speaker breaks down the audience characteristics and what demographics make up the analysis. This would include professional and nonprofessional. The speaker must also consider what channel of communication to use at the presentation to ensure meeting the expectations of the audience. This channel can be formal or informal. Formal communication is organized and managed. The information is shared with relevant people within the organization. Informal communication is used within the organization and not used with informational meetings outside the organization. Audience Characteristics The speaker must make sure every member of the audience can understand his or her presentation. The speaker can do this by having a clear understanding of the unique needs of the audience. The speaker must know of any similarities and differences in the audience. Stakeholders First consider who the stakeholders are. In the case of a quarterly sales meeting, the stakeholders are managers, salespeople, and customers. This is a combination of professionals and nonprofessionals. The presentation covers both viewpoints of the audience. Managers are...
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...group of 25 people to camp in a harsh desert for a week by creating unique shade structures that could withstand up to 60 mph winds and intense dust storms I work best under pressure because my “MacGyverian” attitude comes out. Although I do not have a Computer Science degree, I enjoy and excel at working with engineers who frequently crave for an exciting project to work on. That is why I am applying to Extreme Blue. I want to work on a high performing team that cuts through bureaucracies, focuses on solutions, and excels at innovation. The main skills that I would bring to a team are: 1. An optimistic and can-do attitude 2. Data analytics through Excel and SQL 3. Strong communication skills through MS PowerPoint, Word, presentations, and emails 4. Extreme curiosity for new technology, such as Cloud Services and 3D printing Thank you for your time, and I eagerly await your...
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...Introduction Motivator Michael Scott once said, “As your boss, I sort of demand that you be an expert public speaker, just like me.” Michael is the worst: thinks he’s good, but is not. Connector Avoid being Michael Scott. Take Public Speaking Great class, but most of all, it’s important. Thesis and Preview Statement I value Public Speaking. It prepares students for the future, helps them get to know each other, and gives them confidence. Preparation for the Future Speaking in other classes Other classes have big presentations, too World History – Clash of Civilizations presentation College Prep Writing – final paper presentation HOSA – health competition Informal discussions in other classes Teachers/peers/coaches respect someone who can talk in front of others Post-high school education College – All sorts of opportunities to present Tech school – often, skills-based presentations are required Military – upper-level positions require you to speak publicly Post-college – doctors, lawyers, etc. all have to present Jobs Education Business/finance Physical fitness/trainer Health care – latest methods of disease prevention, etc. Various others Transition: “In the future, your public speaking skills will allow you to share what you know. But currently, they also allow you to share about yourself.” Get to know Each Other Hidden talents Sports Cooking Accomplishments Background information Who’s moved into Shakopee Family/economic situations of...
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...AUGUST MONDAY TUESDAY WEDNSDAY THURSDAY FRIDAY SATURDAY SUNDAY 27th of August 15:0017:00 First Lecture Chapters 1 and 2 Introduction to the Course & the World of Retailing B1033 28 of Aug. Chapters 1, 2, 3 Introduction 10:0012:00 B4065 30th of August 15:00-17:00 Second Lecture Chapters 6 and 14 Legal & Ethical Aspects, and HRM B1033 SEPTEMBER MONDAY 2nd of Sept. Chapters 4 and 7 Perception, Learning and Memory 14:00-16:00 B4065 TUESDAY WEDNSDAY 4th of Sept. Chapters 5 and 6 The Self, Personality and Lifestyle Motivation and Values 14:00-16:00 B4065 THURSDAY FRIDAY 6th of September 15:0017:00 QUIZZ 1 Lecture 3 Chapters 3 and 4 Retail Customers & Competition B1033 13th of Septrember 15:0017:00 Lecture 4 Chapter 5 Retail Supply Chain Management B1033 Opportunity to discuss our project in Consumer behaviour 10:00-12:00 B2021 SATURDAY SUNDAY 11th of Sept. What consumer research is realy all about 11:0013:00 B4065 17th of Sept. QUIZZ 2 Lecture 5 14:00 -16:00 Chapters 7 & 13 Retail Location Selection and Opportunity to Store Layout Guest discuss our project Lecture 16:00-17:00 B1033 10:00-12:00 B2021 Opportunity to discuss our project in Consumer behaviour 10:00-12:00 B2021 23rd of Sept. Decision making, Buying and disposing Chapter 9 12:0014:00 B4065 23rd of Sept. Guest Lecture 13:00-15:00 B1033 MONDAY Opportunity to discuss 20th of Sept. Chapter 8 our project 10:00Attitudes 11:00-13:00 B4065 12:00 B2021 24th of Sept. Seminar 10:00-12:00...
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... In my 4th year of study, I would have to spend 8 months working on a project in a developing country. I could work on a health care delivery system, do an environmental assessment, create a marketing or small business development plan with local entrepreneurs, address key issues such as child labor or HIV/AIDS, and the list goes on. With a good mark in English, I hope to get accepted into this program. I’ve never taken an online course so I did not know exactly what to expect. I am finding it more difficult than the English course that I took in day school. I also find that it is twice as much work. However, in day school, a lot of the marking is through class discussions, presentation, and overall behavior in class. Because ILC is independent and there are no teachers to mark a student on presentations discussions, etc, it makes sense that there would be more work to cover. I like this course a lot more than my last English course. I love writing. In day school, we did a lot of writing, but there was always a lot of pressure to finish it at a certain date and perfectly. I absolutely love how I can work at my own pace think about what I am writing thoroughly without stress. It makes things much easier. I work at Zellers as a Fashion Sales Associate. And I have found that balancing school and work has become so much more easier by taking this...
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...Learning Team Charter Course | CJA 354 | All team members participated in the creation of this charter and agree with its contents (Please check) | Instructor | | Course Dates | | | Team Members / Contact InformationProvide each member's name and contact information. | Name | Team Member Skill InventoryIdentify each member's personal areas of strength and areas for improvement. | Name | Area of Contribution | Area for Improvement | | good communicator and good at giving oral presentations | writing, spelling,grammer | | good organizational skills and good team player | time management | | Presentational SkillsPublic Speaking | Time ManagementAPA | | Strong public speaker and technology oriented. | Time Management, writing grammer | | | | Learning Team Goal(s)Identify the group's goal(s) for the course. | * To complete each assignment as a team & have a successful outcome * To value what we learn in each class and utilize what we have learned to get the best grade possible in our team assignments as well as our individual assignments. | Achievement Barriers / Conflict ManagementIdentify potential barriers to the achievement of the team's goal. What preventive strategies can the team take to ensure success in this area? What action will be taken if it does occur? | Potential Barrier / Conflict | Preventive Strategy | Consequences | Team member withdraws | Communication | 1st- communicate...
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...Nguyen Thi Duyen Wednesday & Friday at 8:15am- 11:30am Course Name: Composition Enhanced 45229 ASSIGNMENT 1 Topic: A process how to make good presentation for students in college. It is truly to said that, currently, people prefer to speak than write when expressing an own idea as well as opinion about something. However, amost people do not know how to make effective presentation as sharing in front of crowded. To make our ideas get logically and clearly, you make sure that you have some internal and external skills. If I have a chance, I will share with you my own best way to get a wonderful presentation. Here are several steps that you can follow. First of all, finding a topic as a begining step when make a demonstration. To do it well, we should indicate who is your audience? Because if we are asked by a group of people on a specific topic, actually we see that the audiences is interested in what we are going to say and let them know you have deep and large knowledge relate to current topic. Next, you will have to choose a specific and interesting topic that you intend. It can be choosing a topic that interests your audiences because joining in a presentation seemed to be hard for partly people, they will have a motivation to hear when some details are attractive or related to. You may take a topic that interests you strongly. If that topic really interests you, there also has a good opportunity that it is going to interest them. In case you do not excited about...
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...communiques that we learned about are email, memo, powerpoint presentation and report. First let’s talk about emails and how effective they are within the business. When it comes to how well it conveyed the message well the status of how the due diligence is was not clearly the focal point of the message and the recommendation overshadows the message that is trying to be conveyed. It was the right type communication to be used. Emails are best for when talking between peers because is not a formal message. The ethical implications are the sharing of information over an email can be seen by others if the email is hacked or if your peer decides to show someone that they shouldn’t have. The information could be that shouldn’t be seen by any other person other than your peer. Then we have a formal written memo to the Chief Executive Officer. The message was very forward about not moving on with the investment. A formal memo is the best way to talk to such a high authority within your company. It shows the professionalism within yourself to your higher making it look like you know exactly what you are talking about and believing in what you are saying to them. Next there is the powerpoint presentation. With the powerpoint presentation it is very easy to read and understand with the slides and animations. It flows very well making it easier to get the point across and keeping the reader intrigued. Powerpoint presentations are one of the more basic ways to provide financial information...
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...Shipside, S. (2006). Perfect your presentations. London: Dorling Kindersley. Retrieved from Safari Books Online database. Recommended chapters or sections: Chapter 1: Preparation Supplemental reading: DuFrene, D. D., & Lehman, C. M. (2004). Concept, content, construction, and contingencies: Getting the horse before the PowerPoint cart. Business Communication Quarterly, 67(1). Retrieved from Business Source Premier database. Lopker, G., & Askeland, R. (2009). Presentation design. T+D, 63(3). Retrieved from Academic Search Premier database. Assignment Type: Individual Project Deliverable Length: Research Paper + at least 15 PowerPoint slides Points Possible: 110 Due Date: 1/20/2013 11:59:59 PM CT You are the newly appointed President of the local Chamber of Commerce. You are making your first presentation to the Chamber and want to make a good first impression. Your presentation will be based on the following topic, purpose, and audience. Topic: Expected U.S. GDP growth rate going forward Audience: Local chamber of commerce Purpose: To give business leaders an idea of what the economy may look like based on recent history and expected future conditions Part I Write a 600-750 word research paper given the topic, purpose, and audience information above. In addressing GDP, consider the following: Trends, forecasts, and statistics How GDP is determined Interpreting GDP Part II Prepare a PowerPoint presentation, consisting of at least 15...
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