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Build the Bear, Build the Memory

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Submitted By camilapihe
Words 1975
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BACKGROUND & UPDATING
Build a bear was founded in 1996, in a really hard context for companies in United States, even more for new companies that were trying to come up with something new or in this case for something creative. It was hard at the beginning, but three years later it was recognized as one of the hottest retailers in United States, people also got proud of how a small company could grow up so fast and also to get in the bests companies for customers.
Build a Bear was opened by first time in 1996, having after that over more than 200 companies around United States; right now it has even more than 400 companies around the world in four different countries (United States, UK (United Kingdom, Puerto Rico, and Canada), they also give the chance to make it possible for creating a store by starting at least with 5 million dollars (it depends of the country, but that is the minimum capital people have to start with), it doesn’t mean it will be a sub franchising or something similar, they still be the total owners of the store making the country as a new point of the brand.
The idea came up in a really particular situation between Maxine Clark and her friend. She was only 10 years old when she was trying to get a bear toy from the store with her friend, but her friend couldn’t find the one she liked it, and then she said it should be a great idea about making her own teddy bear, it was the moment when Maxine went even deeper, and she got a creative and also a pretty good idea.
The first store opened in October 1997 in Saint Louis, Missouri, United States, and since that date, they have made over 100 million different kind of bears and animal at the store. It was difficult to get the inversions at the begging, the idea wasn’t caught very good by the investors, so she had to try with their kids doing the firsts tries and it was how they got tied with the idea. She also tried to get investors from internet, and many other ways.
Right now the actual CEO of Build a Bear is Sharon Jhon, she is 49 years old, and she has worked with so many companies about toys and animation in United States, it means she has been moving around the kids market environment for a good time, then she knows what the value of the company is all about.
Build a Bear works with foundations and it has been contributing also for many good causes for kids around the world, giving them new hopes using of curse their principal product, the animals and the teddy bears, and also providing financial supports.
The company has the plan of growing as an international business company. They want to create every year between 10 -12 new stores (as they did last year) around the countries they already are in, and also to starting in some new countries.
They have already 53 different awards, all in different categories. The last award they have got are; 2012-2011-2010-2009 (In a row) Fortune “100 best companies to work for” (this is one of the most important awards), 2010 Bronze winner integrated Media Champaign Small, 2010 Bronze Single Media Campaign broadcast small, 2009 WiredKids Best of the web, among others.
SOURCE:
* Build-a-Bear workshop, principal information [website] <http://www.buildabear.com/shopping/contents/content.jsp?catId=100003&id=100007> * THE NEW YORK TIMES, The Boss, Build- a – Bear’s C.E.O., on the courage to Branch Out. Article [Online] <http://www.nytimes.com/2013/07/14/jobs/build-a-bears-ceo-on-the-courage-to-branch-out.html?_r=0> * Haga Negocios, Build a Bear. [Online] <http://haganegocios.com/build-a-bear-o-como-ganar-millones-de-dolares-vendiendo-osos-de-peluche-como-un-negocio-interactivo.html>

PEOPLE INVOLVE:
Maxine Clark: Clark is the CEO of Build a Bear, and the principal factor that this person has with the company is that when he founded the company, the traditional and performance company were in bad economic situation, but Build a Bear had a very good economical behavior, because Maxine focused in the customers, low prices, and the needs children could have, this topic was the most important factor in the company growth.

ORGANIZATIONS INVOLVE:
Vermont Teddy Bear Company: This company is a good comparator with Build a Bear, because is a company focused in the same product, but the marketing is different, because Vermont only was worried in the quality of the final product, otherwise, the added value of Build a Bear is to build the product. The focus is that customers have their own product with good process of quality.

Harley – Davidson: This Company focused its service in the personalized build of a product, just as Build a Bear does. It means that Harley Davidson is strongly interested in the customer satisfaction.

Dell: doing some research, we found that now a day, this company design a personalize computer according to each customer necessities and desires. Apparently it is sore of the same strategy as the Build a Bear one. We can conclude that a successful strategy for the companies in these days is the one that includes the benefits for the customers in the most specific ways; taking in a count the specific desires and likes.

Nike and Levi’s: these companies have found a very interesting way of produce personalized products by using the web. Which give them an added value because not so much companies are doing this recently, so Nike and Levi’s found a very good way to keep their customers satisficed and happy.

MAIN PROBLEM

There are some Company’s weaknesses, like the size of their products, in compare with the market and talking about the size, they can be more various presenting more variety at the moment of offering them also they can include more accessories to putting them on the teddy bear.

But talking about the main problem, we have to refer to the lower prices; they have to take advantage of their reputation that they have been developing through all this time they have been competing in the market. It could be possible that demand cannot increase more, but it is more probability to have good results after the customers be able and be agreed with the new prices.

STRATEGY

A probable strategy could be that they can increase their product’s quality, so they can offer them with higher prices, so the customers won’t be disappointment and won’t be against the new prices. Also increasing the quality, they can increase their variety of products; it will be a better experience for the customer to have more variety to choose the one it prefers.

QUESTIONS OF DISCUSSION
1. Give examples of needs, Wants, and demands that Build-A-Bear customers demonstrate, differentiating each of three concepts. What are the implications of each on Build-A-Bear´s actions?
To start with the Build-A-Bear’s customers is important to know that 75% of the customers are girls and the 25% leftover of Build-A-Bear clients are boys. But the questions are, what needs, wants, and demands Build-A-Bear customers? And the answer is really easy. Basically all children want fun and Build-A-Bear gives more than fun, this company has a special key Personalization, in this way boys and girls can have the same bear with different accessories for not much money because the experience at this place ranges from as low as $10 to $90. In order with those ideas the ranges of price make the product available to almost any parent.
In addition, Build-A-Bear gives to the customers, recognition with a special membership, if you have a bear, you will be member of the club. for example, i read some 'Guest testimonials' form the Build-A-bear page, and I could see that many of the people who bought at this store enjoyed the experience.
Finally, Build-A-Bear has an excellent strategic visionary, and that`s gives the key of the success, and customer empowerment because the Build-A-Bear’s CEO knows what the customers want. In this way Build-A-Bear always satisfy the demands of customers
2. In detail, describe all facets of Build-A-Bear’s product. What is being exchanged in a Build-A-Bear transaction?
Build-A-Bear’s Product are really wide because this company offers bears, accessories, customers and all related the stuffed animals world.
The principal product is the stuffed animal and the process begins at "choose me" station where customers select an unstuffed animal from a bin, At the “Stuff Me” station, the animal literally comes a life, and after that has other process like “hear me”, “Stitch me”, “Fluff me”, “dress me” and “name me” and finally the customer has a birth certificate.
But Build-A-Bear is more than a stuffed animal’s factory, because this company gives a unique experience, and that’s the key of the success. As a result, it leaves an incredible memory and a unique and personalized product. Making the difference between with other companies.
Now a day, they don't only make bears. They also opened a line called friends 2b made, increasing the sells possibilities and encouraging the customers to buy. Build-A-Bear Company is always alert of what is happening in the kid’s world to make them feel like they are really making a real friend.
3. Which of the five marketing management concept best describes build-a-bear workshop?
The best management marketing concept that describes the case build a bear build a memory is the marketing concept because they adopt the “customer as the King” the customization and personalization, they contemplate that nowadays things have a high tech, but what really wants the costumer is a soft touch. The more personalization in the process of produce the bear generates loyalty between costumers and the company.
4. Discuss in detail the value that build a bear creates for its customers.
The value that build this company first is no sell just a product they sell an experience. What differentiates them is that they give to the customer a product that they have created. More than just a stuffed animal that they can have and hold.
Their concept is based on customization, “most things today are high-tech and hard-touch. What really needs customer is a soft-touch. Personalization is emerging because it lets customers be creative and express themselves. It provides far more value for the customer that they receive from mass-produced products.
At the same the CEO Maxine Clark has created what she calls the “virtual cub advisory council” a panel of children on her e-mail list. And what Clark does is gets help from the relying customer. What could be better than customers provides help to improve.
“Never forgetting what it’s like to be customer”
5. Is build a-bear likely to be successful in continuing to be successful in continuing to build customer relationships? Why of not why?
The company Build- A- Bear is probably continuing to have success by the fact that they are continuing building relationship with the customer. CEO Maxine growth a company where its people and company have a serviceable relationship this is goes hand in hand with the success. It also seen that the company also maintains a strong position in the toys market by the fact that most toys company’s sells a toy and not an expedience.
Another important role that plays here is the strategic vision of the CEO Maxine Clack and the special importance she always is giving to the customers.

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