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Bus 302, Management Concepts, Chap 12-13

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Bus 302, Management Concepts, Chap 12-13
The first 15 questions cover the material in Chapter 12. The second 15 questions cover the material in Chapter 13
 Question 1
3 out of 3 points | | | The primary benefit of the ____ paradigm is that it generally brings about fairer treatment of employees and increases demographic diversity.Answer | | | | | Selected Answer: | discrimination and fairness paradigm | Correct Answer: | discrimination and fairness paradigm | | | | |
 Question 2
3 out of 3 points | | | A(n) ____ is a formal assessment that measures employee and management attitudes, investigates the extent to which people are advantaged or disadvantaged with respect to hiring and promotions, and reviews companies' diversity-related policies and procedures.Answer | | | | | Selected Answer: | diversity audit | Correct Answer: | diversity audit | | | | |
 Question 3
3 out of 3 points | | | To make sure that people of all racial and ethnic backgrounds have the same opportunities, companies should ____.Answer | | | | | Selected Answer: | survey employees about their perceptions and satisfaction | Correct Answer: | survey employees about their perceptions and satisfaction | | | | |
 Question 4
3 out of 3 points | | | In a recent meeting, San Mateo County Supervisors voted unanimously to conduct a(n) ____, which would provide an accounting of how well the makeup of local boards and commissions reflects the racial, gender, cultural, geographic, and ethnic diversity of the county.Answer | | | | | Selected Answer: | diversity audit | Correct Answer: | diversity audit | | | | |
 Question 5
0 out of 3 points | | | Affirmative action programs are typically designed to ____.Answer | | | | | Selected Answer: | create homogeneous diversity | Correct Answer: | compensate for past discrimination | | | | |
 Question 6
3 out of 3 points | | | When Suzanne Pogell wanted to learn to sail, she could not find anyone to teach her because men were the ones who sailed, and women were their crew. After mastering sailing, Suzanne started an all-woman sailing school called Womanship as a sole proprietorship. By creating her own business, Suzanne overcame problems associated with ____ while creating a different version of the same problem.Answer | | | | | Selected Answer: | sex discrimination | Correct Answer: | sex discrimination | | | | |
 Question 7
3 out of 3 points | | | ____ is a term that describes a situation in organizations when there is a variety of demographic, cultural, and personal differences among the people who work there and the customers who do business there.Answer | | | | | Selected Answer: | Diversity | Correct Answer: | Diversity | | | | |
 Question 8
3 out of 3 points | | | Companies in several industries are now waking up to the market needs of gays and lesbians. Through diversity programs, organizations are actively recruiting and hiring gays and lesbians to ____.Answer | | | | | Selected Answer: | drive business growth | Correct Answer: | drive business growth | | | | |
 Question 9
3 out of 3 points | | | With surface-level diversity, differences are immediately observable, easy to measure, and ____.Answer | | | | | Selected Answer: | typically unchangeable | Correct Answer: | typically unchangeable | | | | |
 Question 10
3 out of 3 points | | | The term ____ refers to the degree to which someone is cooperative, polite, flexible, forgiving, good natured, tolerant, and trusting.Answer | | | | | Selected Answer: | agreeableness | Correct Answer: | agreeableness | | | | |
 Question 11
3 out of 3 points | | | A modem factory in the U.S has 1,200 workers who speak 20 different languages. This factory illustrates ____.Answer | | | | | Selected Answer: | diversity | Correct Answer: | diversity | | | | |
 Question 12
3 out of 3 points | | | The purposeful steps taken by an organization to create employment opportunities for minorities and women is called ____.Answer | | | | | Selected Answer: | affirmative action | Correct Answer: | affirmative action | | | | |
 Question 13
3 out of 3 points | | | Which of the following is a paradigm for managing diversity?Answer | | | | | Selected Answer: | the learning and effectiveness paradigm | Correct Answer: | the learning and effectiveness paradigm | | | | |
 Question 14
3 out of 3 points | | | The two basic types of diversity training programs are ____.Answer | | | | | Selected Answer: | awareness training and skills-based diversity training | Correct Answer: | awareness training and skills-based diversity training | | | | |
 Question 15
3 out of 3 points | | | ____ is the degree to which group members are psychologically attracted to working with each other to accomplish a common objective.Answer | | | | | Selected Answer: | Social integration | Correct Answer: | Social integration | | | | |
 Question 16
3 out of 3 points | | | According to the expectancy theory, ____ affect the conscious choices that people make about their motivation.Answer | | | | | Selected Answer: | valence, expectancy, and instrumentality | Correct Answer: | valence, expectancy, and instrumentality | | | | |
 Question 17
3 out of 3 points | | | ____ is a reinforcement strategy which weakens a behavior over time because the behavior has no consequences, positive or negative.Answer | | | | | Selected Answer: | Extinction | Correct Answer: | Extinction | | | | |
 Question 18
3 out of 3 points | | | The two parts of reinforcement are ____.Answer | | | | | Selected Answer: | reinforcement contingencies and schedules of reinforcement | Correct Answer: | reinforcement contingencies and schedules of reinforcement | | | | |
 Question 19
3 out of 3 points | | | According to ____, people will be motivated when they perceive they are being treated fairly.Answer | | | | | Selected Answer: | equity theory | Correct Answer: | equity theory | | | | |
 Question 20
3 out of 3 points | | | France has 14 million smokers. More importantly, smokers in France are closely associated with the French culture. So when the French government waged a war against smoking, it set as its ____ to reduce smoking by 30 percent by the end of the decade.Answer | | | | | Selected Answer: | goal | Correct Answer: | goal | | | | |
 Question 21
3 out of 3 points | | | ____ are the rewards associated with performing a task or activity for its own sake.Answer | | | | | Selected Answer: | Intrinsic rewards | Correct Answer: | Intrinsic rewards | | | | |
 Question 22
3 out of 3 points | | | The three components of ____ are initiation of effort, direction of effort, and persistence of effort.Answer | | | | | Selected Answer: | motivation | Correct Answer: | motivation | | | | |
 Question 23
3 out of 3 points | | | The two basic kinds of inequity are ____.Answer | | | | | Selected Answer: | underreward and overreward | Correct Answer: | underreward and overreward | | | | |
 Question 24
3 out of 3 points | | | Reinforcement theory says behavior is a function of ____.Answer | | | | | Selected Answer: | its consequences | Correct Answer: | its consequences | | | | |
 Question 25
3 out of 3 points | | | According to some industrial psychologists, ____ is a function of motivation times ability times situational constraints.Answer | | | | | Selected Answer: | job performance | Correct Answer: | job performance | | | | |
 Question 26
3 out of 3 points | | | ____ says that people will be motivated to the extent to which they accept specific, challenging goals and receive feedback that indicates their progress toward goal achievement.Answer | | | | | Selected Answer: | Goal-setting theory | Correct Answer: | Goal-setting theory | | | | |
 Question 27
3 out of 3 points | | | According to expectancy theory, in order for people to be highly motivated, ____ must be high.Answer | | | | | Selected Answer: | instrumentality | Correct Answer: | instrumentality | | | | |
 Question 28
3 out of 3 points | | | Asa and Ruby both sell insurance. Asa is married, has three children, and a new house. Ruby is single and has recently purchased a new Lexus. According to some industrial psychologists ____.Answer | | | | | Selected Answer: | how well their employer motivates them relates directly to their individual needs | Correct Answer: | how well their employer motivates them relates directly to their individual needs | | | | |
 Question 29
3 out of 3 points | | | Which of the following is an example of an extrinsic reward?Answer | | | | | Selected Answer: | a salary increase | Correct Answer: | a salary increase | | | | |
 Question 30
3 out of 3 points | | | According to management expert Bill Roche, results from goal setting can virtually be guaranteed, but only if "you have first won the hearts and minds of your workers. When they are on board with the goal—they agree that it is important and can be done—you really will get dramatic improvement." Roche is describing ____.Answer | | | | | Selected Answer: | goal acceptance | Correct Answer: | goal acceptance | | | | |

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