Lear Corporation Part III: Balanced Scorecard & Communication Plan
BUS/475
December 21, 2015

Lear Corporation Part III: Balanced Scorecard & Communication Plan
The table below is the representation of the Balanced Scorecard that helps to illustrate the company’s perspective on its strategic development throughout the first three year of operations. New division of Lear Corporation will be involved in automobile retailing and communication with customers business. In such a way, there is a strong need for the new division in developing thorough strategic objectives and measures of its achievement so that this new division would prosper and would be able to succeed within the market. These objectives assist with attaining the company’s vision and mission; it also considers the outcomes of the company’s SWOTT analysis, and supply chain analysis. Scorecard Four Balanced Areas for Measures | Strategic Objective | Measure | Metric | Targets | | | | | Year 1 | Year 2 | Year 3 | Financial | Increase the revenues, in order to improve profitability | Increasing net income
Increasing operating income | Profit margin, Operating margin | 3% | 3% | 5% | | Increase market share | Decreasing production costs | Production costs | 5% | 5% | 10% | | | Acquisition of competitive companies | | | | | | Improve liquidity level | Enlarging the number of current assets and decreasing liabilities | Current and quick ratio | 5% | 5% | 7% | Customer | Increasing the level of customer satisfaction | Providing the best quality and professionalism service and production | Employee training | Every 4 months | Every 6 months | Every 6 months | | | Answering to all of the customers' requests and needs | Employee training & Technologies | Every 4 months | Every 6 months | Every 6 months | | Bringing greater value to the society | Supporting