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BUS520- Leadership and Organization Behavior Assignment #2 Prof. Rhonda Polak Submitted by Angelina Alazar October 31, 2010

Using the model for goal setting, evaluate Allstate’s goal setting process to determine whether or not Allstate has an effective goal-setting program.
Goal setting is the process of specifying desired outcomes toward which individuals, teams, departments, and organizations will strive and is intended to increase organizational efficiency and effectiveness. Goal setting process is one of the most important motivational tools for affecting the performance of employees in organizations.
Allstate’s goal states, “Diversity is Allstate’s strategy for leveraging differences in order to create a competitive advantage.” Challenges: Allstate’s internal focus of unlocking the potential for excellence in all workers by providing them with the tools, resources, and opportunities to succeed and an external focus of making certain the workforce matches the experiences, backgrounds, and sensitivities of the markets it serves , are the challenges Allstate faces which they believe the company can achieve. Allstate’s goals are specific and clear and they use succession planning, development, measurability, and accountability and reward to obtain results from their goals.
Allstate links recruitment, development and retention strategies to business performance. Allstate conducts an online employee survey called the Diversity Index, communicates the results of the survey, and solicits feedback from employees to solve problems. Based on these methods, Allstate does have an effective goal-setting program.

Discuss the competitive advantage Allstate has from the development of the Diversity Index.
Allstate surveys its employees twice a year through a quarterly leadership measurement system (QLMS). This online feedback

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