Executive Summary
This report seeks to explore communications at Republic Bank Trinidad Ltd. Communications would include internal(interdepartmental, intradepartmental, executive communication) and external. These communication would encompass formal and informal methods.
Interdepartmental Communication
Interdepartmental communication is very important to all organizations. Republic Bank Ltd as a bank would have to foster efficient communication as financial information need to be timely and accurate. On a daily basis information would need to be communicated across departments for the running of a bank. Information on a customer’s transactions may be requested by a loans officer. Communication would in most cases would be formal but some cases it would be informal and later documented to be formal.
Intradepartmental Communication
Within departments information needs to be shared so that departments do not have contradicting information. In the department managers would employ downward communication, through instructions, to employees while employees would engage in upward communication, through reports to managers. Formal communication would be most used through manager to employee relations. Whereas informal communication would more be conducted from employee to employee.
Executive Communication
Executive communication occurs when information from senior manager disseminates down the chain of command. Executive communication seeks to transfer senior management’s vision for the organization and pass it on to other stakeholders. This is important so that worker and customers would have confidence in the senior managers.
External Communication
External communication is how a business communicates with its customers. Banks would advertise their financial services with hopes of attracting customers to create accounts, take loans, and invest in investment