Answer 1)
Communication is the process of sending and receiving messages, whether we are exchanging e-mail, giving a formal presentation, or chatting with co-workers, sending our friends a letter/card/text message at lunch. Furthermore, the essence of communication is sharing-providing data, information and insights in an exchange that benefits both us and the people with whom we are communicating.
In addition good communication is “effective communication”, when the messages given by the sender is properly understood by the receiver and the receiver will then act in the way the sender expects them to do.“Good communication” in an organization will tell us to succeed in business today. Specially, we need the ability to communicate with people both inside and outside our organization. Whether we are competing to get the job we want or to win the customers our company needs, our success or failure depends to a large degree on our ability to communicate. Good communication improves employee attitudes and performances. For example, when executives succeed to make an effective communication to their employees, they can properly share their decisions, provide information or help their employees completely understand their tasks, subsequently do the right things and achieve the best results at the boss request. Employers want staffs do a work according to their requirement, employers have to make decisions and transfer this information to the staffs. If this process of transferring information is good, the staffs will understand what do employers require and meet the requirement of work. In addition, employers understand their staffs and apply the manner of communication to gain their purpose. In this situation, both employers and staffs are satisfied. In contrast, if this process is not good will lead to misunderstanding and the result of this work is not good. From