...Handout Course Name: Business Communication Semester: I Faculty Name: Dr.G.Geethanjali Room No: 107 Wing No: D Consultation Hours: between16 hrs-17 hrs every Monday & Tuesday Email: gganjali@iyahoo.com Course Objective The module bestows on students opportunities to learn and practice business writing skills and prepare them for interviews, group discussions & making effective presentations. The module is exercise –driven & hands-on and covers the following areas • Effective Presentation Skills • Types of business correspondence-Memos, letters • CV and Cover Letter • Business Proposals • Business Reports • Group Discussion & Interviews • Crisis Communication Learning Outcome The module will help students to 1. Prepare for making effective presentations 2. Demonstrate effective writing skills-Letters, memos, reports, business proposals, CV, cover letter 3. Conduct or participate in meetings and record the Minutes systematically 4. Communicate effectively during crises Recommended Text Book: Business Communication Today-Courtland L.Bovee, John V.Thill and Abha Chatterjee-Pearson Education Asia Suggested books: 1. BCOM: Lehman, Dufrene,Sinha-Cengage Learning 2. Business Communication-Meenakshi Raman & Prakash Singh-Oxford University Press 3. Effective Business Communication-Krizan,Merrier, Logan & Williams-Cengage Learning 4. Business Communication-Connecting at Work-Hory...
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...Unit 2 P1 & P2 For this assignment I will be describing the recruitment documentation used in ASDA. I will be talking about the employability, personal and communication skills required when applying for a specific role. Every organisation has different recruitment documentations and I will outline which documentations will be cost effective for a business. And I will also explain the different skills needed for different jobs. Job Description I have searched online for a job suitable for my demographic in a well-known supermarket; ASDA. I have chosen the job role of being a checkout operator. The first recruitment documentation I will be explaining would be the job description. The purpose of this section is to allow the candidates to be aware of what they need to do for the role. The description covers the job title and explains what duties the candidates are responsible for. It is also a document stating the initial role of the job that is being advertised and allows candidates to know what they are applying for and allows them to be prepared for the interview. Job descriptions are used through all stages of the recruitment process and is often used in the advertisement, be reminded of this again in the interview stage and being a successful employee by revisiting this document that the job requires and the hours that they are expected to work. Person Specification Each job role will have a different person specification because each one will need different skills...
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...Chapter One Introdution: Fundamentals of Business Writing I. The major differences between school writing and business writing School writing, typically in the form of essays, is aimed at impressing the audience, i.e. examiners. To score high, student writers have to use fairly complicated vocabulary and sentences in their written work. Business writers, however, mainly aim to communicate information to their colleagues, clients, and other associated parties. They are relatively free to use what language that can get the business done efficiently and effectively. II. Seven steps in the process of wring 1. clarifying your aim 2. identifying your readers 3. making a general plan 4. sketching a synopsis (大纲) 5. drafting your text 6. putting the draft aside 7. revising and editing ★ Writing is a recursive and creative process. The detailed plan is not adhered to in actual writing. Writers frequently come up with ideas that are activated in the process of writing. Writers read the text they have already produced to help generate more ideas. In effect, the writing process is no linear at all but is characterized by recursive ness and creativeness. III. Three principles of business writing 1. Clarity – means setting your message across clearly. (See detailed information on page 4) 2. Consideration – good business writers take their readers’ needs, problems, and reactions to the writing into consideration. And they...
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...Self-Assessment 1- These are the list of my values * Confident * Communication skills * Organizing * Punctual * Result Oriented * Motivate * Active These are the power of my personality. I complete task with the help of these values. My senior gives my task and accomplish on time. My job nature of work is different. I need to be active every time. I am working in public service sector. My communication skills help me to communicate with public and my confident give me power to face challenge of public. Organizing skills help me to organize the people and manage their problems. Punctual skills help me to complete task on time and give service to everyone. Motivate skills help me to motivate people to avoid to do crime and evil. Activeness is very important in my field. 2- Yes my study is supporting me in career and my job. I study in college and getting knowledge and this knowledge I apply in my work. Now I am feeling very confident and strong yourself in my career. I know I can do because I have knowledge and well reputed university degree. My study helps me in my work. Now my approach is very positive and my career progress also is positive. Now I am near my destiny which I want to achieve in my life. I hope that this study will help me more and I will be success in my life and in my career. With this education my attitude is totally change. My communication skills are polished now. My personality is completely changed. In my life everything...
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...will need to know if they are able to meet the required hours for the job, if the job location is suitable for them, and if the salary of the job satisfies them. Apple will also use a person specification; this is a statement of what type of person Apple believes will be suitable for the job. For example, if the job requires an employee to be behind the till dealing with customers then the person specification will probably state that the employee must have good communication skills in order to communicate successfully with customers. It will also require the applicants qualifications and personal skills E.g. Motivational skills, honest individual, team player , reliable individual ..These are all things that Apple believes could benefit the business. When an applicant is applying for a job at Apple they will need to submit a form of Curriculum Vitae alongside a job application. A ‘Curriculum Vitae’ is known as a brief account of someone’s education, qualifications and previous occupations (Oxford Dictionary). A CV (Curriculum Vitae) will include the applicants personal details (name, address, Email) , these personal details are generally used as contact...
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...Communication Skills Strictly For Private Distribution CONTENTS INTRODUCTION 3 UNIT 1 4 BUSINESS COMMUNICATION SKILLS 1.1 THE IMPORTANCE OF COMMUNICATION: 1.2 BARRIERS TO COMMUNICATION 1.3 OVERCOMING BARRIERS 1.4 TEN COMMANDMENTS OF EFFECTIVE COMMUNICATION 1.5 NON-VERBAL COMMUNICATION 1.6 VARIETIES OF NON VERBAL COMMUNICATION 1.7 OMMUNICATION PRINCIPLES: 1.8 USING COMMUNICATION NETWORKS 1.7 FACE TO FACE COMMUNICATION UNIT 2 16 PRINCIPLES OF COMMUNICATION 2.1 CLARITY 2.2 COMPLETENESS 2.3 CONCISENESS 2.4 CONSIDERATION 2.5 COURTESY 2.6 CORRECTNESS 2.7 THE PURPOSE AND VALUE OF COMMITTEES UNIT 3 26 EFFECTIVE MEETINGS 3.1 TYPES OF MEETING 3.2 VIRTUAL MEETINGS 3.3 PLANNING A PROBLEM SOLVING MEETING 3.4 SETTING AN AGENDA UNIT 4 32 DEVELOPING THE PRESENTATION 4.1 INTRODUCTION 4.2 ANALYSING THE SITUATION 4.3 ESTABLISHING A PURPOSE 4.4 DEVELOPING THE THESIS 4.5 ON GIVING A SPEECH 4.6 PROFILE OF A GOOD SPEAKER 4.7 PLANNING TO SPEAK UNIT 5 41 THE ART OF WRITING 5.1 WRITING WELL 5.2 MEMOS & LETTERS 5.3 THE BUSINESS LETTER 5.4 E-MAIL 5.5 WRITING FOR EMPLOYMENT 5.6 TYPES OF CVS 5.7 ELECTRONIC CVS 5.8 JOB APPLICATION LETTERS 5.9 REPORTS BIBLIOGRAPHY 67 INTRODUCTION Welcome to the next module of your course of study in commerce. The purpose of the this module is to familiarize you with some key issues underlying the notions of communications...
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...sure that you are searchable. Allow me to rewrite your CV and LinkedIn profile into a professional marketing document. This is the best investment you will ever make. A CareerBuilder survey revealed the top five things recruiters are looking for in your social profile, which includes inappropriate photos, alcohol or drug use, negative posts about past employers or co-workers, a lack of communication skills as well as any discriminatory or inflammatory content regarding race,...
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...International Business Communication Britnie Hassen Colorado Technical University After extensive research on international job openings in Mexico, Israel, China and UAE I was able to find some customer service jobs that all four countries are looking to have filled by different companies. Here are the links to each posting that I located: China: http://www.learn4good.com/jobs/customer_service/e/189572/search/beijing/ Mexico: http://www.learn4good.com/jobs/customer_service/e/192731/search/guadalajara/ Israel: http://www.learn4good.com/jobs/customer_service/e/181381/search/tel-aviv/ UAE: http://www.learn4good.com/jobs/customer_service/e/157668/search/ras-al-khaimah/ Differences in resume, cover letter and email formalities internationally: For starters the term resume can also be referred to as a “CV” or curriculum vitae, which is typically the same thing as a resume except CV’s are normally two pages long and with multiple attachments. Cover letters as referred to in the U.S have multiple names internationally like letters of interest and motivation letters. Regardless of the name the process is still the same however typically self-photos of the applying individual are attached to a cover letter, resume or both whereas in the U.S, photos are not appropriate attachments when looking for employment. It is also important to remember that paper sizes differ in other countries...
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...Sports in a Store I manage my department with full autonomy. My team: Hire, train, and manage my sales assistants’ team on a daily basis and help them to achieve their professional targets. My performance: Pilot my activities in terms of turnover, margin, expense and profitability, launch the commercial operations. My products: Control the stock and guarantee the budget of the stock rotation. Work directly in a store’s department with my team, with the best layout to welcome our customers. My customers: With my team, provide professional sales service, technical sports and product advice to customers. Store operation: Work with my store manager, my colleagues and I will guarantee the store daily operation jobs. Please send your CV and a cover letter to chuan.xu@decathlon.com If you want to find opportunities, join us!!!...
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...Business Research Ethics RES/351 Business Research Business Research Ethics Lawsuits were filed against CVS Caremark pharmacies for disclosing patient information in the interest of financial gain. The first lawsuit was filed on March 7, 2011, for “unauthorized disclosure of protected health information constituted an unfair trade practice (Hunton & Williams LLP, 2011, p. 1 p. 1).” The second lawsuit charged CVS Caremark pharmacy with “racketeering under the federal RICO law, trade secret misappropriation and violations of the HIPAA privacy Act (Goedert, 2010, p. 14 p. 3).” The following information will explain what unethical research behavior was involved, who the injured parties were, how the unethical behavior affected CVS Caremark pharmacy, and how the unethical behavior could have been avoided or resolved. The results of the information will demonstrate that moral judgment is skewed when combining ethical decisions with financial gain. CVS Caremark extracts personal patient and pharmacy data to isolate patient demographic information, drug history, medical providers, health behavior, health plan benefits and the patient preference of communication without obtaining patient permission (Goedert, 2010). This data provides CVS Caremark marketing department the ability to contact patients and physicians in effort to change their prescription habits to financially benefit CVS Caremark’s bottom-line. CVS Caremark sent letters to the patient’s physicians to encourage...
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...WRITING A COVERING LETTER FOR SENDING A C.V. OR RESUME OR BIODATA Author: Prof. Pallavi Deshmukh Dear Readers! Till now you would have read many articles on How to write Resume and related material but today I am focusing on Cover Letter which as much important as your Resume is. Cover letters go hand-in-hand with resumes. While a resume presents a candidate’s general skills and qualifications, cover letters go into more detail regarding qualifications for a particular vacancy. Therefore, in most cases a cover letter should accompany a resume mailing, and should be tailored for each job opening whenever possible. ➢ How to address Address the cover letter to a specific individual whenever possible. Sometimes the name of the person is contained in the ad or posting. Blind ads with box number addresses are usually addressed as ‘Dear Recruiter’. For unsolicited cover letters, write to the Human Resources Director, or Head of the Department in which you are seeking employment (such as the Sales Manager or Director of Communications). A quick call to the organization will usually get you the information that you need. ➢ Content of letter It is a good idea to use the name of the individual whenever possible to make the letter more personal. Make sure that you have correct spelling of names and appropriate titles for your cover letter. a) Use the first paragraph to indicate why you are writing and to outline your qualifications. A typical first paragraph...
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...Abstract As Grameenphone has the largest cellular mobile operator with the largest job facilities. So lots of CV are posted by male and online i-recruitment site. So they have find out the best CVs for competitive advantage. The main objective of this report is that what are the basic elements of a CV and what is the features of a winning cv creation . Overview Grameenphone is the largest mobile telecommunications operator in Bangladesh by revenue and subscriber base. Grameenphone was incorporated on October 10, 1996 as a private limited company and commenced services on March 26, 1997. Grameenphone converted to a public limited company on June 25, 2007. After 16 years of operations, Grameenphone had 21.0 million subscribers as of December 31, 2012, representing a subscriber market share of 47.0%. Grameenphone provide services to both rural and urban customers across Bangladesh, where mobile telephony is a major driver of socioeconomic development. Bangladesh has one of the loweest teledensity rates and highest subscriber growth rates in the world. The penetration rate of mobile telecommunications services in Bangladesh as of December 31, 2011 was approximately 31.3%. Grameenphone operate a digital mobile telecommunications network based on the GSM standard in the 900 MHz and 1800 MHz frequency bands, under a license granted by the BTRC which expires in November 2011. Grameenphone built their network on a nationwide basis. Their network is EDGE/GPRS enabled, allowing...
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...Instructions for filling in the Europass CV Before you start: Five basic principles for a good CV 1. Concentrate on the essentials • Employers generally spend less than one minute reading a CV before deciding to reject it, or to shortlist it for detailed consideration. If you fail to make the right impact, you missed your chance. • If applying for an advertised vacancy, always ensure that you comply with any application process entirely. The vacancy notice might specify: how to apply (CV, application form, online application), the length and/or format of the CV, whether a covering letter is required, etc. • Be brief: two A4 pages are usually more than enough, irrespective of your education or experience. Do not exceed three pages. If you hold a degree, include your secondary school qualifications only if relevant to the job in question. • Is your work experience limited? Describe your education and training first; highlight volunteering activities and placements or traineeships. 2. Be clear and concise • Use short sentences. Avoid clichés. Concentrate on the relevant aspects of your training and work experience. • Give specific examples. Quantify your achievements. • Update your CV as your experience develops. Don’t hesitate to remove old information if it does not add value for the position. 3. Always adapt your CV to suit the post you are applying for • Highlight your strengths according to the needs of the employer and focus on the skills that match...
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...What is a CV? Curriculum Vitae: an outline of a person's educational and professional history, usually prepared for job applications (L, lit.: the course of one's life). Another name for a CV is a résumé. A CV is the most flexible and convenient way to make applications. It conveys your personal details in the way that presents you in the best possible light. A CV is a marketing document in which you are marketing something: yourself! You need to "sell" your skills, abilities, qualifications and experience to employers. It can be used to make multiple applications to employers in a specific career area. For this reason, many large graduate recruiters will not accept CVs and instead use their own application form. An application form is designed to bring out the essential information and personal qualities that the employer requires and does not allow you to gloss over your weaker points as a CV does. In addition, the time needed to fill out these forms is seen as a reflection of your commitment to the career. There is no "one best way" to construct a CV; it is your document and can be structured as you wish within the basic framework below. It can be on paper or on-line or even on a T-shirt (a gimmicky approach that might work for "creative" jobs but not generally advised!). When should a CV be used? * When an employer asks for applications to be received in this format * When an employer simply states "apply to ..." without specifying the format * When making speculative...
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...Process Flow 7 Visiting Academic Supervisor/ Industrial Placement Handbook 12 Part 2-During Internship Appendix 1 – Logbook Template 18 Appendix 2– Logbook Cover Page 19 Post-Internship Appendix 3 – Content Guidelines for Industrial Placement Essay 20 Appendix 4 – Industrial Placement Report Cover Page 27 Appendix 5– Essay Clearance Form 28 Appendix 6 – Student Feedback Form 29 Assessment and Grading Appendix 7 – Industrial Placement Essay Assessment 31 Appendix 8 – Industrial Placement Visit Report Form 34 Appendix 9 – Industrial Placement Assessment Forms 36 Introduction 1. Industrial Experience Rationale The aim of the Industrial Experience programme is to enable students to gain industrial or professional learning experiences to develop transferable skills for employability and thereby to enhance their future value to employers. Familiarity with all common processes is essential and exposure at a practical level to a wide variety of processes is required at a level appropriate for young professional. Whilst it is clearly desirable for students to get a feel for the skills involved, the central aim is to achieve appreciation of business processes. Industrial training is a key component of learning in an integrated academic curriculum. 2. Part 2-Industrial Experience Period 12 weeks of industrial experience...
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