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Business Comunication

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Chapter 1—Test Bank

Career Success Begins With Communication Skills

DIFFICULTY (DIF) TYPE OTHER CODES

5 = Most difficult Ap: Application question ANS: Answer
3 = Average difficulty Con: Conceptual question REF: Page Reference
1 = Least difficult Def: Definition OBJ: Chapter Objective NOT: Note (feedback/explanations) AAC: AACSB Competencies

Multiple Choice

1. One of the fastest ways to ensure your career success is to a. learn how to design Web pages. b. post a persuasive résumé online. c. develop excellent communication skills. d. invite your boss out to lunch periodically.

ANS: c REF: p. 2 TYPE: Con DIF: 3 TOP: Communication Skills: Your Ticket to Work or Your Ticket Out the Door NOT: Developing excellent communication skills is one of the fastest ways to ensure your career success. AAC: Tier 1—Reflective Thinking; Tier 2—Conclusion

2. On the job you are more likely to be taken seriously and promoted if you a. look and sound professional. b. frame your degree or certificate and hang it on your office or cubicle wall. c. appear to be busy even when you’re not really doing anything. d. do all of the above.

ANS: a REF: pp. 4-5 TYPE: Con DIF: 3 TOP: Professionalism Counts With Employers NOT: If you look and sound professional while working, you are more likely to be taken seriously and promoted. AAC: Tier 1—Reflective Thinking; Tier 2—Conclusion

3. Because the U.S. economy is increasingly _____________ based, education is extremely important. a. politically b. production c. knowledge d. labor

ANS: c REF: p. 9 TYPE: Con DIF: 3 TOP: How Does Your Education Affect Your Income? NOT: Because the U.S. economy is increasingly knowledge based, education is extremely important.

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