...Business Consultants Natascha Pedersen MAN 324 – Operations Management Saturday June 27th, 2015 Instructor Mr. Cory Mead, MBA Abstract The reconditioning process of Wärtsilä Ltd was established to decrease warranty and maintenance cost, and it is a process in which a customer has the opportunity to return a pump to Wärtsilä GLS for reconditioning after the estimated lifetime of the fuel pump is reached (“Reconditioning of pilot fuel pumps,” 2014). In this paper I will analyze the internal process used by Wärtsilä Ltd and will advise them how it could be reengineered in order to give the company an even more competitive edge. Introduction In order to stay competitive in today’s global economy more and more businesses are making use of business consultants (Ariño, 2014). A business consultant assists an organization in improving performance and efficiency, by analyzing the business, creating solutions, and assisting companies to meet their goals (Hom, 2013). Nowadays, it is very important for companies to reinvent their operational capabilities, and this is mainly caused by customer sophistication, competitive pressure, and a move to services (Chase, Jacobs, & Aquilano, 2006). Operations consultants can help an organization in developing new and improved strategies, and improving their internal processes. The Process I will examine the reconditioning process of fuel pumps of the engine builder company Wärtsilä Ltd. The reconditioning process was established to...
Words: 1522 - Pages: 7
...Business Consulting Paper Leonard Eric Manalo University of Phoenix ~ MGT 527 Professor: Richard Arriaga June 26, 2013 Vision and explanation of a Business Consultant It is very important for a company to have a vision and a mission. A vision describes where the company is heading and the fulfillment of its goals. Whereas in mission, it explains the primary purpose of the company and provides the purpose of its existence. Mission describes and communicates to the stakeholders why the company is headed to that direction and its purpose. Having a good business consultant will prevent the company in experiencing downfall, loss of income, lack of trust from stakeholders, and business failure. Business consultant helps in defining the company's mission, goals, and objectives. Consultant must know the vision and mission of the company and has the knowledge and experience on how to guide the future of the company into the right direction. Business Consultant’s Roles and Responsibilities A business consultant’s roles and responsibilities depend on a good relationship to his or her client. Consultant must disclose to the client his or her full competence and expertise in solving the company’s problem, implement the needed changes and improvements if necessary. Consultant should have the experience in finding the root cause of the problem, where it has originated, and the need of the company. Consultant offers suggestion and provides...
Words: 515 - Pages: 3
...are used so that the jewelry is not only affordable, but breathtaking and beautiful! Traci Lynn Fashion Jewelry is delivered through consultants to customers via home or office shows, personal shopping, and catalog orders. TLFJ is very unique because we have local showrooms for our consultants to shop and we are very hands on with our sales force. Their personal philosophy is to operate with integrity and always to look for ways to grow and improve. Their mission is to Motivate, Inspire, and Change the lives of our consultants. Also, they believe that this jewelry business creates an opportunity for women to start their own businesses, balance their lives, and achieve financial independence doing something they enjoy. I am currently an Independent Consultant for this company. Key points that I discovered about Traci Lynn Fashion Jewelry is: • Prominence- TLFJ sales strategy is party plan and face-to-face. Their motto is “If you can wear it, you can sell it”. Their total compensation is considered the best for the most part depending on the geographical location. While some other jewelry packages were similar, there were competitive packages for all employees from upper management to part-time consultants. • Hierarchy- There is a significant variance in pay on which the level of the consultant. If the consultant chooses to build a team of consultant, the level of...
Words: 682 - Pages: 3
...BOARDS, INC (The “Company”) And MR. ROGER WILLIAMS (THE “CUNSULTANT”) This Consultancy Agreement is made and entered into this 15th, November 2015. (The Effective Date) by and between BIG KAHUNA BOARDS, INC (The “Company”) with its principal location of business located at Washington (The “Company”) and Mr. Roger Williams with its principal location of business located at California (the “Consultant”), (hereinafter referred to individually as a “Party” and collectively as “the Parties”). WHEREAS, the BIG KAHUNA BOARDS, INC is in the Business of DESIGN AND MANUFACTURING SKATE BOARDS. WHEREAS, the MR. ROGER WILLIAMS (THE “CUNSULTANT”) has expertise in the area of SKATEBOARD COACHING IN CALIFORNIA. WHEREAS, the BIG KAHUNA BOARDS, INC desire to engage the Consultant to provide certain services in the of Consultant’s expertise and the Consultant is willing to provide such services to the company; Now, THEREFORE, the Parties hereby agree as follows: 1. Engagement and Service (A) BIG KAHUNA BOARDS, INC (the “Company”) hereby engages the consultant to provide and perform the services set forth, and Mr. Roger Williams (the “consultant”) hereby accepts the Engagement. (B) Mr. Roger Williams (the “ Consultant”) shall provide Advice on Skateboards, sales, and Consult’s to provide tools, instruments and equipment and place of services, unless otherwise agreed between the parties, which is BIG KAHUNA BOARDS, INC (the “Company”) and MR. ROGER WILLIAMS (THE “CUNSULTANT”) ...
Words: 530 - Pages: 3
...interest in purchasing the stores. The holding company has decided to sell the chains in order to concentrate on a few core businesses and competencies. Project shock reveals the changes that need to be made to the projects goals and timelines. First is a change in the clients’ interests being that the European holding company would no longer like to own the chain of stores. This causes the project to shift into a direction of identifying a universal IT application set rather than deciding on one that would fit the stores of the chain. There is also a change in the business situation. The holding company’s goal is to sell the chain of (DIY) stores. This causes the project to take the direction of finding the best IT application set between England and France to no longer be relevant. The consultant has a contingency plan in place that outlines how the project will proceed. First, the consultant and the key personnel will meet as soon as possible to discuss what needs to be done to complete the project in light of the holding company’s decision to sell the stores. Second, the team will determine an appropriate timeline in finding an IT application set that will satisfy the...
Words: 592 - Pages: 3
...Business Consulting Paper MGT/527 Consulting June 23, 20014 Dr. Harvey McDonnell Business Consulting Paper Abstract Business consulting has a lengthy history in America. In 1890, Fredrick Winslow Taylor was the first business consulting, which he called it scientific management and many of the practices today are still pertinent in modern organization (Public Broadcasting Station, n.d.). Organization uses external and internal consultants; however, most organization use external consultants more than internal consultants. External and internal consultants use the same functions and roles to solve a problem that an organization has. This is an evaluation of those functions and responsibilities of business consultants. Vision and Explanation of a Business Consultant It is crucial for a company to have a vision and mission. The vision describes where the company is heading and the fulfillment of its goals. Whereas in mission, it explains the primary purpose of the company and provides the purpose of its existence. Mission defines and communicates to the stakeholders why the company is headed to that direction and its purpose. Having a good business consultant will prevent the company in experiencing downfall, loss of income, lack of trust from stakeholders, and business failure. Business consultant helps in defining the company's mission, goals, and objectives. Consultant must know the vision and mission of the company and has the knowledge and experience on how...
Words: 881 - Pages: 4
...Business Consulting Paper Kim Spann MGT/527 January 9, 2013 Linda Kulka Business Consulting Paper Business consulting is needed in businesses in the world today. Regardless of what type of business a person has or works for, consulting is needed to see what issues a business has whether good or bad. A business consultant can make a business become better in different aspects. A business consultant does not necessary have to know about the business he or she is consulting, but he or she do need to know what type of business is being consulted. A business consulting discovers the problems in the business and then creates a solution to the problem by making things better in the workplace. According to Bryan (2013), business consultants are the connecting link between discovering problems and creating solutions. They can come as one person, or they could come as a team. No matter what form of business consultant you use, they will have one goal and that will be to meet the goals of the company they are assisting. A business consultant will not put down a business, but will let the owners know what needs to be done to have the business run smoothly or without flaws. According to Pryles (2013), a consultant is an expert at recognizing problems and shaping solutions to those problems. A business consultant has different roles in consulting a business. A person may just believe a business consultant only comes into a business to criticize a business, but most...
Words: 447 - Pages: 2
...Business Consulting Paper Brian Williams MGT 527 June 25, 2015 Business Consulting Paper My vision of a company consultant is a third party personnel not affiliated with the client. One who is sent to observe and analyze a client's' performance, process, environment and communications with the mindset of the custome r more efficient and to establish a good client relationship. In doing this, the five phases of consulting are being taken into consideration. The five stages consist of the entry and contracting, discovery and dialog, feedback, and decision to act, engagement and implementation, and extension, recycle, or termination. The consultant begins with the entry and contracting phase. In this stage, the initial contact between the consultant and client begins here as well as, establishing the expectations of both parties. The consultant and client start the discussion on what the problems are, what are the guidelines necessary for reconfiguring if needed and for the consultant to determine if they are right for the job. The consultant is given the initial overview of the problem. By observing the client's everyday work performance and communication process, the consultant is coming up with its comprehension of the clients’ environment. Consultants can determine the personnel and equipment that are going to be involved with necessary in the reconfiguring stage if necessary After the observation of these areas, the consultant provides suggestions how the client...
Words: 677 - Pages: 3
...an Independent Consultant There are many roles that a Counselor Education and Supervision (CES) professional can play during his or her career. One of these roles is being a consultant. Generally speaking, the process of consultation involves a professional service of providing information, advice or help to an organization, another professional, and/or an individual, in meeting their objectives or solving their problems. (Backer., Blanton., Barclay, Golembiewski., Kurpius., Levinson., Perloff., Leonard, 1996) This will also enable the consultee to improve his or her output. If it is in a counseling relationship the welfare of the client and overall treatment will improve and his or her chances of success are increased. According to...
Words: 1345 - Pages: 6
...company. Her section handles all billing complaints and service difficulties. The main products are landlines, mobile telephones and internet access. She is required to present a report about the performance of her section, as part of the regular performance review. In the original job description her role was to “control the total costs of the complaints section while maintaining an excellent level of service to our customers likely to ensure long term return business.” The main cost is the hourly labour costs of the over 300 consultants employed in her sections. The consultants range in experience from a few months to three years. To a very large extent, consultants can be rostered on and off to match the busiest periods of incoming calls, in three hour blocks. There are roughly equally numbers of males and females, though nearly all consultants are between 20 and 40 years of age. Esther wants to obtain a snapshot of how customers react to their experience with the complaints centre as well as the efficiency of the consultants in dealing with complaints. Problem Background The complaints section of the call centre has been operation since late 2006. Prior to that date, this function was outsourced and the call centre only handled sales. Customers are often confused about the details of their M-Tel bills, especially during the first few months of their contracts. The level of confusion is not helped by the high turnover of sales staff who sometimes fail to properly explain the terms...
Words: 1292 - Pages: 6
...to organizations—issues of resistance, truth, doubt, vulnerability, and accountability. If you find yourself giving advice to people making choices, then this book is a must-have for you. Buy it today, use it tomorrow.” Jim Kouzes, award-winning coauthor of the best-selling The Leadership Challenge and The Truth About Leadership; Dean’s Executive Professor of Leadership, Leavey School of Business, Santa Clara University “Consulting at its best is about action and interaction, relationships and results. In a highly readable guide that is both inspirational and practical, Peter Block leads consultant and client together through a proven approach to realize their future.” Samuel R. Strickland, chief financial and administrative officer, Booz Allen Hamilton “. . . surpasses the high standards of relevance, clarity, and wisdom characteristic of previous versions. . . . Whether one’s consulting experience spans five years or fifty, there is a great deal in this new edition to prompt us to reflect upon our own practice and to discuss with colleagues.” Roger Harrison, independent consultant and author of Consultant’s Journey: A Dance of Work and Spirit and The Collected Papers of Roger Harrison “Peter Block has written a masterful third edition of his masterpiece, Flawless Consulting. A powerful message that emerged gradually in editions one and two comes clearly to the surface in this latest edition. Important additions to edition three are the strength-based strategies that...
Words: 100763 - Pages: 404
...Final Kaplan University IT402: IT Consulting Skills Your requirements The hard and soft candy manufacturers are small but very ambitious and fast growing firms offering a wide range of hard and soft candy. The consulting team has been invited to work with IT, manufacturing, distribution and marketing employees to explore the opportunities for growth. Overall aim The main aim of the consulting project is to give the candy manufacturers a clear idea of the way in which the business might be combined while operating efficiently and effectively. Objectives The consulting project aims to: • evaluate the market context of the candy manufacturers; • develop an understanding of the market sectors that are most attractive for new business development; • dedicate valuable resources towards the exploitation of those market sectors; • refine its product range and service offering to increase competitiveness. Outcomes As a result of this consulting exercise the candy manufacturers will be able to: • achieve internal economies of scale; • improve process management; o combine product lines in an effective and efficient manner; • open additional markets; o combine hard and soft candy sales o combine truck routes • process improvement; o improved data mining; o lower production...
Words: 658 - Pages: 3
...Introduction: What does “innovation” really mean? “Technically, “innovation” is defined merely as “introducing something new”, there are no qualifiers of how ground-breaking or world-shattering that something needs to be – only that it needs to be better than what was there before. The fact is, innovation means different things to different people”. (Sylver, 2008) Author’s Qualifications: Brianna Sylver is a writer, researcher, entrepreneur and founder of Sylver Consulting, which works with multinational organizations. Sylver Consulting is known for applying innovation methodologies and consumer research techniques to develop new products and services, prospect new business opportunities and establish innovation processes. (Sylver, 2008) Summary: This article relays information on how an innovative consultant can aid a company in moving their product or starting a new product. It is important to understand what innovation truly means in the organization or to the client in order to know what changes need to be made or what is required of the organization. Sylver states, “the consulting firm contracted for the innovation services first needs to understand the client’s motivation for seeking innovation services. (Sylver, 2008) The client usually looks for innovation services due to one of the three situations: 1. “They are engulfed in the flames of the “burning platform”. (Sylver, 2008) This is where the organizations profits are falling, their product isn’t selling, and...
Words: 665 - Pages: 3
...Gorman and many more. McKinsey publishes the McKinsey Quarterly, funds the McKinsey Global Institute research organization, publishes reports on management topics, and has authored many influential books on management. Its practices of confidentiality, influence on business practices, and corporate culture have experienced a polarizing reception. McKinsey was founded in 1926 by James McKinsey in order to apply accounting principles to management. Mr. McKinsey died in 1937, and the firm was restructured several times, with the modern-day McKinsey & Company emerging in 1939. Marvin Bower is credited with establishing McKinsey's culture and practices in the 1930s based on the principles he experienced as a lawyer. The firm developed an "up or out" policy, where consultants who are not promoted are asked to leave. McKinsey was the first management consultancy to hire recent college graduates, rather than experienced managers. In the 1980s and 1990s, the firm expanded internationally and established new practice areas. It had 88 staff in 1951 and 7,700 by the early 2000s. McKinsey's consulting has helped to establish many of the norms in business and contributed to many of the major successes and failures in business in the modern...
Words: 285 - Pages: 2
...discuss is the bottom left picture. In this picture you see a business man named Mike sitting on a plane flying home. Mike is a business consultant that travels every other month to meet with clients and discuss future business opportunities. He has been away from his wife, Lauren, and his two little girls, Lennon and Maisy, for almost over a month now because he has been in Minnesota consulting with a client. As you can see from the picture, Mike is exhausted and happy to finally get a chance to take a deep breath and relax from his stressful trip. While sitting on the plane, Mike thinks about everything he has missed out on in the past year. He missed his daughters dance recital, he missed his anniversary with his wife, he missed spending thanksgiving with his entire family, and he missed Lennon’s birthday. As he sits on the plane thinking about his life and everything he’s missed, he starts to become emotional and sad because he realizes this isn’t how he wants to spend living the rest of his life. He realizes he wants to spend the rest of his life with the people that mean the most to him which are his wife and kids. He wants to be there for those big and exciting moments and wants to spend those moments with his family and friends. As the plane is about to land in Pittsburgh (his hometown), Mike makes the decision that next year he will make an effort to spend more time with his loved ones and to only travel on business every three months. The plane ride home really opened up...
Words: 301 - Pages: 2
