Etiquette
Etiquette is the way a person presents himself to others, being comfortable and making other people around comfortable. Knowing and using proper business etiquette is very important, because it can get you one step closer to your dream job or your dream client.Implementing proper etiquette and protocol skills into everyday life should be habit for everyone. After all, a person who displays proper etiquette not only feels good about himself, he also makes those around him feel important and respected.
1. Phone call
Proper business phone etiquette can make a positive impression on your callers. It will help you and your employees create a business phone culture in your company that your customers and business associates will enjoy using. If your company does not require a scripted greeting, answer the phone with your name. Your caller may tell you his or her name after you provide yours. Or, the caller may start telling you the purpose of the call. If your caller does not provide his or her name in the first few sentences, ask for it. Knowing the caller’s name is important because it makes callers feel they are respected.
2. Email
Right now, more and more companies have realized how important their email communications are. However, many companies send email replies late or not at all, or send replies that do not actually answer the questions you asked. Here are some tips that can make your company has the excellent email communication skills. An email reply must answer all questions, and pre-empt further questions – If you do not answer all the questions in the original email, you will receive further e-mails regarding the unanswered questions, which will not only waste your time and your customer’s time but also cause considerable frustration. Moreover, if you are able to pre-empt relevant questions, your customer will be grateful and impressed with your efficient and thoughtful customer service.
3. Meeting
Business meeting is the one of common situations you may meet in the workplace. When you attend or hold a business meeting, you must dress well and arrive in good time and always remember to switch of a mobile phone. When you are speaking, you must be brief and ensure what you say is relevant.
4. Dining To be successful in business, your business dining skills during a business meal must be on par with your professional skills. You should not order difficult-to-eat foods like pasta, ribs, lobster, etc. It makes you embarrassed in front of your business partner. More importantly, do not forget to turn off your cell phone. You do not want someone interrupt your dining with your partner.

5. Interview

Interview is the first big step toward the job you want. When your interview begins, however, job skills become secondary. Knowing proper job interview etiquette is an important part of successful interviewing. It is important to come prepared to a job interview. Bring extra copies of your resume along with a list of references to offer the interviewer. Also, bring a list of questions to ask the interviewer. What you should not bring to the interview is that a coffee cup or bottle of soda or water or anything else to eat or drink. In addition, your cell phone should be turned off and out of sight. You do not want to be the applicant whose text messages or calls disrupted the interview.

6. Travel

This is an age of globalization and nations all round the world, so more and more jobs require employees to have the business travel. The main business travel etiquette would be to make sure that you are taking along all essential items that you will need there. It should not happen that you leave important documents and fall into trouble later on. In addition, you should pack the best clothes you have - both formal as well casual is also important.

7. Introduction

Introducing someone to your business partner or your client is not an easy thing. You should make sure you do not cause them embarrassment and discomfort. You need to remember that the first person's name you say is always the most important person. Thereafter, everyone else’s name is introduced to that most important person.

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8. Networking

Conversation is common thing you do every day. You might be making small talk with your new supervisor, scoping things out with a new client before you try to close a deal, or calling another company's representative. Here is a tip you should know. If you ask a question, keep your answer to less than 60 seconds long. Nevertheless, do not use answers that are only a few words long.

9. Letter

They are important both as a tool for customers who want to contact a company and for companies to respond to customers or to initiate contact with a customer or another company. It is important that you take care with all of your outgoing business correspondence, especially letters. When you start a letter, you should begin by typing the recipient’s name and address at the top on the left hand side. Use titles where appropriate e.g., ‘Dr’, ‘Sir’, Reverend etc. followed by their first name or initial then last name. Their address should go immediately underneath and, following a space below, then comes the date in UK format, e.g. 1 June 2007 not June 1st 2007, although some companies start with the date then the name and address. You should begin with Dear….followed by the person’s title (Mr. Mrs. Miss etc) and last name.

10. Lunch

Most of us bring the lunch to the company. You should keep lunch in the kitchen. When you absolutely cannot leave your desk for a meal, choose foods without strong odors, and dispose of your trash in the kitchen, not in your own wastebasket.

Five things I learned in this course:

1. Use the STAR model to answer the questions

2. The basic business etiquettes in term of letter, email, networking, and so on 3. How to write a more reasonable resume and cover letter

4. The process of an interview and make me confidence on the next one

5. How to make a self valuation