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Business Level 3 Unit 13 P1

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1a.
Job description/ Job specification
Customer service assistant
Entry Requirements
There are no specific entry requirements for this role given however preferably we would like candidates to have a good level of education. It would be useful for candidates to have GCSE’s in English and Mathematics. Furthermore, it would be helpful if the candidate has prior experience within this sector.

Skills Required
Candidates must expect to handle difficult situations within the organisation. Day to day problems such as complaints will be frequent so employees will have to resolve any problems efficiently. Having a great grip of customer service skills is a really key part of this role. It is important you have this quality as you will use these skills on a day to day basis. Talking and interacting to customers …show more content…
The employment legislation covers a vary of areas and should be considered by all colleagues. This act will protect the employee. This is in several ways such as: the employment rights act, the sex discrimination act, the equal pay act, race relations act, the disability discrimination act, the national minimum wage act, the working directive act and finally the employment relations act. All of these are very crucial to any employee as it is their almost like a barricade for protection. The employment rights act is seen to give employees the national minimum wages as well as protecting them against any unfair dismissal at work. Moreover, the equal pay act is seen to give both men and woman in a business equal pay. The working time directive is known to give clients the opportunity to work a maximum of 48 hours per week with a 4 week holiday however employees can opt out of this and choose to work longer if they wish to do so. Finally, the race relations act works similarly to the sex discrimination act. This is where all grounds of race are

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